I would recommend them.

Finished job not to my satisfaction. Poor communication.

Highly recommend Build Pros to others.

I was fully satisfied with all aspects of the project.

Customer service needs improvement when it comes to keeping the customer in the loop. There is a massive lack of communication amongst each other and the customer.

3 reasons why I wouldn’t jump to recommend immediately:
1. Haggling of price
2. Nail left on floor and my dog stepped on it
3. Sprinkler head was broken. I was promised a refund for replacement, never received it.

I was very satisfied with the work. The crew that came was respectful of my property. They worked hard. They were meticulous.

Recognized Excellence

Recognized Excellence - The whole company provided exceptional service. They worked with me. Others have noticed the job.

Areas Of Satisfaction

Areas Of Satisfaction - The craftsmanship was excellent. This is the best I have experienced. The workmanship was excellent.

Additional Comments

Additional Comments - It was non-intrusive. They respected my time. They did their work in accordance with the way they explained it.

I would not recommend Jesse. He did not explain everything clearly to me. I did not understand why the stairs did not get painted. He said it was not part of the estimate.

BUILD PROS CONSTRUCTION was very professional and thorough. They communicated exactly step-by-step what, why, and when about the issues I'm having, which I know I've had a long time in this house. Their team came for all the different work I've had done. I'm comfortable with them.

Areas For Improvement

Areas For Improvement - BUILD PROS CONSTRUCTION did not fall short of my expectations. In fact, my expectations were lower than what I'm looking at. I didn't know it was going to turn out the way it did. It is exceptional. I'm very pleased with all the work they've done on the house, and the team they bring out doesn't play around. They do what they have to do.

Areas Of Satisfaction

Areas Of Satisfaction - This is an old house, and BUILD PROS CONSTRUCTION met or exceeded my expectations by explaining the dos and don'ts of working on the house. Their explanations made a lot of sense to me and helped me put things in perspective about what needs to be done instead of just band-aid fixes. Their communication is what makes me trust and feel comfortable with them. Also, my pocket feels comfortable with them. I have to pay for this, and I'm comfortable with the decision of going with BUILD PROS CONSTRUCTION from the roof to the paint to the plumbing and everything.

Areas Of Satisfaction

Areas Of Satisfaction - The build quality met my expectations.

I would like to tell them to come back and finish up the job and complete the job. They did not finish the job, and then they just dropped everything and left. I have tried to call several times, and they don't answer the phones.

Original quote for project was beyond our means.

So far, it's been excellent service. I was really impressed when the last guy came, and he sort of picked up the cement, brick, and whatever was part of their business. He did it like a search that the police to. He was very thorough.

Recognized Excellence

Recognized Excellence - I liked all the guys. They answered every single question I asked, were polite, and were very respectful. Singling one out would be difficult because each had his own special quality.

Areas Of Satisfaction

Areas Of Satisfaction - I think their cleanup was perfect.

Additional Comments

Additional Comments - I'm going to be using them again for a couple of other projects. They are good.

They are excellent; they do exactly what they say they will do. I actually have another job they are doing and starting tomorrow for my plumbing.

All the workers were easy to work with, professional, efficient, and informative, and it was a relatively pleasant experience.

The workers were great and the job they did.

1) They tore off my roof and replaced multiple boards from my roof and at the end each day they picked up the debris, wood, tools and hauled it away on a trailer. Also they blew around the perimeter and swept so that there were no signs of major construction being done.

2) The timely manner of completing the job.

I believe I was overcharged.

BUILD PROS CONSTRUCTION was professional, helpful, and educational.

They check on everything and let you know when they are coming out and look that everything is being done right.