The level 4 instructor is difficult for my child to adapt to. All of the other instructors give individual encouragement, but the level 4 instructor holds back, making my child want to remain in level 3.

It's frustrating being a member and consistently being unable to obtain a space in class. It would also be helpful when possible to have students stay with consistent instructors to support student progress, foster positive relationships, and help students have foundation of trust especially in the water to challenge themselves and try new things.

Work with instructors on engagement. Some aren’t as engaged as others, some end class early or only give the kids 1 jump at the end. Open more classes.

Some swim instructor are more experienced than others and it does reflect when the kids are in the swim class. The younger instructor seems to not want to be there or don’t have too much patience with the kids.

Mermaid was just so amazing. Our grandson was hesitant to put his head underwater. By the time Mermaid was through giving him confidence, He was not only going underwater for 15 seconds at a time, he was retrieving items off of the bottom of the pool.

Loved 2 of the 3 teachers great atmosphere overall

I just love it there

The metrics for each swim level are clear, the instructors are hands on with teaching kids the right techniques (especially John) and my children's swimming skills have noticeably progressed and they have become such strong swimmers. I also appreciate the conversations the instructors have with the kids about water safety.

We like the price and the options for time. The teachers are also very patient with the young kids.

Instructor was great with my child and really helped them feel more confident in the pool.

Jackie was very helpful

Well-trained staff, great facilities, lots of options for class times

The facilities are nice, the staff is kind, our son loves swim lessons (and he is hard to please)

Helpful teachers who listen well and adapt to each kids needs.

Staffing and scheduling inconsistencies.

we are in the parent/tot swim class with our 7 month old. it's a great, structured way to introduce her to being comfortable in the water. it is hard to hear the instructor which makes it hard to transition between activities and knowing when we're in an activity versus free swim time.

I twa

Sign up process and monthly turnaround is tedious

Great program; my kids made lots of progress!

The instructor was very friendly and knowledgeable. Made me feel comfortable and confident having my child in the water.

Instructor was awesome. It was such a fun activity to do with my baby!

We loved his teacher this time! She was great at keeping the kids engaged and helping my son feel safe to try new things.

Have had a different instructor every class. No continuity.

Sense of community . Love the family atmosphere !

I’ve held back from communicating my experience in fear that a swim teacher would treat my child poorly due to my response but, they have already treated them