Staff are so friendly and helpful! Instructors are marvelous!

Too crowded. Facility is small. Wait for machi es and weights is too long. Pickleball only has 3 corts

The pool was intimate and not overwhelmingly loud like other pools we have used for swim lessons. My child had way for fun than other swim lessons which helps them feel safe in the water. It's also affordable, which is the main reason we chose the Y. At first we avoided it because we thought it would be too crowded, but it surprised us and exceeded our other experiences. We are so grateful for such a positive experience & option we can afford for water safety.

We previously tried lessons 3 years ago through to City of Lacey and have being doing lessons at the YMCA since February of 2026 and have been so happy. It's been such a positive experience at the Y - thank you!

The level 4 instructor is difficult for my child to adapt to. All of the other instructors give individual encouragement, but the level 4 instructor holds back, making my child want to remain in level 3.

Nice facility with comfortable atmosphere. I would appreciate it if you could change the bathroom hand soaps to a non-scented type as I am allergic to fragrances. Thanks

I really wish Briggs had a dry sauna room. I split my time between Briggs for swimming and Plum St for sauna sessions.

Excellent!! Welcoming!! 🥰😍🌟☀️🤩

I felt welcomed in and immediately found the water class I was in need of for my bone on bone knee. The joints in motion class is doing wonders for my mental health and showing me that there is still something I can do despite my pain.

I just joined and everyone has been very welcoming!

Convenient location, friendly staff, wide variety of equipment and classes for every age and fitness level.

My daughter and her friend are joining.

Friendly staff; variety of offerings

I have been disappointed at the lost opportunities for the Y to walk-out it's mission...from the front entrance (lack of greeting/smile to ALL folks who enter, a greeting upon exit...all are opportunities to strengthen your bond with your members and exhibit your mission in action) Missed opportunities cannot be regained. Your very confusing enrollment matrix...go on a mobile and try to join as a senior and see what you get:( Again, a missed opportunity to start things off on a "welcoming and clear note". Your staff seem exhibit a lack of uniform training on front desk interactions (just a guess) and should model their ongoing training. Kayla does stand out as an exception to the disappointing front desk protocols. She makes a excellent effort and is engaging! Thank you, Kayla.

Please don't call me about this, I have accepted that this is what the Y Briggs is going to perform and have seen it repeat month after month...it is your decision to implement expectations that your "walk your talk". Motivation for staying is location is convenient.

Hooks to hang diaper bags, duffel bags, or towels in the family changing area.

The front desk staff is friendly and helpful. I liked the free orientation with a trainer. The gyms are well maintained.

It's frustrating being a member and consistently being unable to obtain a space in class. It would also be helpful when possible to have students stay with consistent instructors to support student progress, foster positive relationships, and help students have foundation of trust especially in the water to challenge themselves and try new things.

Work with instructors on engagement. Some aren’t as engaged as others, some end class early or only give the kids 1 jump at the end. Open more classes.

Some swim instructor are more experienced than others and it does reflect when the kids are in the swim class. The younger instructor seems to not want to be there or don’t have too much patience with the kids.

Mermaid was just so amazing. Our grandson was hesitant to put his head underwater. By the time Mermaid was through giving him confidence, He was not only going underwater for 15 seconds at a time, he was retrieving items off of the bottom of the pool.

Loved 2 of the 3 teachers great atmosphere overall

I just love it there

The metrics for each swim level are clear, the instructors are hands on with teaching kids the right techniques (especially John) and my children's swimming skills have noticeably progressed and they have become such strong swimmers. I also appreciate the conversations the instructors have with the kids about water safety.

I was a member there with my children when I was approached about applying to be a swim teacher. They said that I could have my kids in kid zone while I worked. That sounded amazing as a board stay at home mom. Then about 9 months in they changed the rules where I couldn't have my kids in play care longer than the 90 min mark. That was fine. I just started to sign my kids up for activities while I teaching. Then about 18 months in They told me I could no longer park in the parking lot that i had to park on the street with my 2 small children. I was told this was for "Members only". I tried to explain that mt children are both developmentally delayed, I was told by management that no exceptions could be made. Mind you I am still paying for my family's membership / activities that takes up about 90% of what I made at the YMCA in the first place. This is just so sad for a company who brags about being a place where everyone belongs.

variety of classes

Great coaches and families were fun and eager to have kids learn but also have fun

More assertive swim instructors

Main pool water could be warmer. Locker room and shower area very chilly

Keep equipment in working condition. The rower closest to the squat rack has a chain that is sticky/slack and it's been like that for months and months.

The almost daily opportunity to lap swim is what I value most (though not on Sunday obviously). My schedule changes constantly, so I appreciate having options available each day to select when I can swim. I'm frustrated when the options are limited, realizing that staffing and competing uses for the pool are likely the issues. I hope the Y constantly monitors the shifts in lane usage so that when there's consistent crowding for

My kid loved it!

The pool chemicals are very strong. If I swim more that once a week I get a chlorine rash across my whole back. This is particularly unfortunate becaue I got my membership initially specifically to swim and use the pool regularly.

I understand that many people use the pool, but I've not experienced chlorine rash anywhere else before and had to go to my doctor for confirmation.

I can swim once a week and it seems to be okay if I wear a rash guard and heavily moisturize my back a while before I go. I may try to go twice a week and see if I still get a rash.

I just got the membership to swim, but due to the chlorine rash, I end up using the cardio room for workouts too.

It is a great way for children to explore multiple different sports in a non-pressure way.

Good variety of gym equipment. Morgan on Saturday morning is an awesome zumba teacher.

Personal training

Great staff, lots of activities :)

Safe and friendly and clean

The Plum YMCA has sauna. It will be better if this location has one as well.

The Moms Get Strong class with Vanessa is the best!

No one seems to know anything at the front desk about classes or instructors. And when I try to get clarity the attitude is I should just go away, look at the website and leave them alone to do nothing but greet members as they come in.

Compassionate, patient, understanding.

Some classes are great. Some are not very organized. Like homeschool pe on Monday. The regular teacher Dosen't do anything with them. When theres a sub its a great class.

The instructor was terrible no instruction she acted lost my son didn’t even want to come back he was bored

Great equipment and classes. Firendly staff. Good hours. Clean facility

Lately the staff at the Kid Zone have been very organized, professional and vigilant. A year or so ago the process for checking kids in/out and letting them in/out of the gate and door was very haphazard and did not instill a lot of confidence. Weve been going regularly since November 2025 and the process has been so much tighter. Thank you!

excellent staff, clean and full of happy people!

I do not make recommendations to people about anything.

Comments:
I’ve recently had two wonderful interactions with aquatic staff (and unfortunately, one that I’m trying to forget.)
Also, hoping that the hair dryer in the men’s locker room will be operational again soon—seems like it’s been out of order for months and months.

The staff are always helpful and courteous.

Equipment is always available as there's so many stations