Outline the procedure what you are doing, what will you expect from the client.
Highlight and explain what do you expect from the client.
Give these to each client in writing.
COMMUNICATE, COMMUNICATE, COMMUNICATE!!!

Chris was excellent. He contacted me right away and came out to look at the damage. He sent two guys out to take care of the problem. They were awesome courteous and were very careful about how they took things apart.

Dan NewMyer has been excellent to work with!

I am writing to share my positive experience working with Dan Craig. He was extremely helpful and knowledgeable throughout our interactions with the insurance company. His persistence and follow-through were essential in ensuring our claim was covered

.

BluSky Restoration did a fantastic job.

Showed up shortly after we called, came back frequently to check progress and had thorough easy-to-understand reports after every visit.

We have recommended them to other people and we see their trucks around our area all the time.

Each day, the BluSky team was on-time, friendly, professional and diligent.

I have already recommended your company to 3 friends. Cannot praise your people enough.

very professional

.

Would hire over and over again for all my restoration project needs.

I have contacted the Illinois attorney general and I have hired an attorney for consumer home fraud. They lied to me and told me they revolved things that they didn't. They covered damaged materials instead of removing them. They left compromised subfloors that were practically wasting away. They failed post remediation verification and they are a remediation company. I would never ever recommend anyone use them.

Todd is the best. Thank you for your services.

Actual clean up

I am likely to recommend BluSky Restoration to a friend; they were very thorough with getting rid of the mold that I had.

I thought they did a fabulous job. It was a different crew every day, and I do not know why it was not the same crew.

I have no comment.