The support is not great, and its extremly hard to get our account rep to help us.

Best Pick Report has changed. I referred BPR to a friend and they had a very bad bad experience.

The new pricing model penalizes taking days off. Our industry is too complex for an answering service and we care too much about the quality, so we are not willing to use your answering service.

I trust the people Best Pick recommends as they actually speak to homeowners that have used their services and get a real valid review from them. They do not keep companies that have constant negative reviews and will stand by their work. You don't see that from other companies. I always know when I need something done at my house where to go to find a company that will be reliable.

Natural the price is worth the product

The new pricing model appears to only benefit Guild Quality. I think there are now better avenues for ad spend.

the price went up alot

I believe it’s very expensive per lead cost and isn’t realistic for a service business like mine

We considered not renewing. The quality of the leads has decreased, the cost has increased. We are being charged for leads that we do not consider to be valid charges.

New billing is ridiculous, and I think you will lose many smaller companies before even starting.

The publication is now being mailed to not so affluent neighborhoods.

Poor follow-up on contested leads.

The program is relatively low cost and the leads convert into sales. We are able to show ourselves as a known reputable company and consumers trust the book in this way.

The lack of leads and BP wanting me to pay for "leads" that aren't "leads"

Best Picks has been a reliable lead source since we started advertising with them.

While we receive a large amount of leads from Best Pick, the ROI is marginal. Many of the leads are low quality and when I track revenue earned from these leads, the cost is higher than I would like it.

I will recommend Best Pick Reports to anyone because every company listed must qualify every year.

I recommend using the book for the services in the book but the pricing and paying for calls in other states and services we don’t provide isn’t ideal to recommend business to advertise with BP

You don't offer it in Portland, OR which is where I live.

Would recommend with multiple warnings and cautions

Not many leads. Communication with rep is difficult.

We unfortunately have had problems with our campaigns. The results we've seen so far don't quite align with what we hoped they'd be.

Biggest pet peeve is that if someone calls at the end of one month and beginning of the next still get charged twice

Costs keep rising but not quality. Attempting to charge for sending extra books, and I still don't care for the monthly charge. Its a pain getting bad leads credited.

I don't believe I would recommend. Between the small amount of leads we get and the continued rising costs each year, I don't think it is worth it. I've also had continued issues with delays in invoicing after requesting a credit. Some of the credit calls I'm asking for are pretty obvious too, people out of our area or telemarketers (we get at least one a month for that). I've had to wait numerous months to get an updated invoice so that we can pay it and I can accurately report on costs. It's been very frustrating and I've not continued the agreement but there is a roll off period so we are still dealing with the frustrations for a few more months.

Has become our 3rd top lead source for a very attractive price per lead and price per sale

Got to protect trade secrets

I recommend Best Pick Reports for all my friends and customers because there is no other place to find better home services.

sure

My experience with Best Pick Reports is mixed. On the whole, I definitely appreciate the quantity and quality of the leads, and I feel that I have a good working relationship with my rep. But there just have been a number of experiences within the last year that were unpleasant. 1) I think it was last November or December when we started receiving leads through a variety of online websites using the Best Pick Reports number. These leads were confused about who they were talking to, uninformed about how we work, and generally much lower quality than the typical BPR lead. I remember being told ahead of time something vague about expansion of lead sources, but I certainly wouldn't have agreed if I'd known how the extra leads were going to be generated. The whole thing was resolved after a few months, but it felt poorly thought out and left a bad taste in my mouth. 2) I feel like the prices are going up quickly - it seems like we've had two price hikes in quick succession. 3) This is slightly irrational, but the new process for lead disputes really bugs me. When I originally interacted with you all, I was told that the rule was basically "common sense". If it was a call for a service we didn't provide, or from somebody out of the service area, etc., then it wouldn't count as a lead. Now I'm told that the policy was always different and is only now being enforced. Okay fine I guess, but it feels unfair and really irks me.

Costs are increasing to the point that BPR is very close to falling out of my top 5 ROI marketing options

I haven't started yet so not sure.

My experience for set up was great

I have not received even one lead

We have had a great experiance with Best Pick Reports and the customer base that it provides

Best Pick is very selective in the services offered, therefore highly recommend.

Our overall experience has been generally positive and we would certainly recommend Best Pick Reports to any company desiring to increase their business marketing footprint.

Best Picks has been a fantastic resource for our company.

You continue to raise your rates to the point it is not profitable to use your services

My reps are always helpful - though the ROI is down for us and the costs are up for being a member

We have worked with Best Pick Reports in two different cities in our sales area and we can definitely tell when the books are shipped out, because our phone call volume really picks up.

I have received 0 quality leads

I was promised only 3 window companies would be in the book and they now have 5. Not happy.

I always recommend Best Pick Reports

Quality leads compare to other mainstream lead companies.

roi

Unfortunately the leads are not great. While we are in their book, we get a lot of wrong numbers.

I have no idea if you guys have generated any leads for us

It provides a lot of good leads

The 10% lead fee kills our margins making it less profitable than other lead generation sources