It’s a great service to help others in the community the companies in the reports are vetted and research

Getting to expensive

becuse of the fake leads i am cgarged for with everconnet

To many customers calling for other services, companies or they are out of state. They get frustrated with us on the phone

Switch back to having a designated live person that we as clients can reach out to, instead of the changes that were made last year.

Poor leads. More solicitor calls than anything. Expensive

24 hours I have given you all to respond to my complaint of you taking money from my bank account knowing we did not sign a continuing contract with Five Star Rated. I realize this survey is for Best Pick, but you all are owned by the same crappy Private Equity. I am removing you all from automatic debit for Best Pick and I will hold all monies owed to you until this matter is resolved. My experience has been atrocious with Best Pick and Five Star Rated. I terribly regret my decision to do business with you all for Best Pick and I will not continue in 2027. You all have ruined a great thing. 25 years, I believe we've been with Home Reports/Best Pick. All ruined by crappy Private Equity.

Not really due to the participation charge that went from a few hundred to over 2k 2 months in.

Because Best Pick Reports checked all companies that were listed

Improve the quantity of leads

The lead cost is too high and manage fees are extremely expensive.

Best Pick Reports have been an amazing partner for our leads and our business.

Communication in sales process requires greater clarity regarding the different products, subscription fees and cancellation restrictions

Still early in the process, but as a publication alone, the promised lead volume is not there.

I probably sent at least eight customers over the years. Will not be sending anyone else after the hawkish price raises

About half the leads are junk and it's difficult to get them removed from invoice

Spend vs revenue is not good. Too expensive.

The price per lead is now in excess of $150. We are more motivated to use alternative lead generation.

I am very disappointed to see Best Pick Reports bidding against Majestic AC in sponsored ads. It doesn't seem right that we are paying for customers searching our direct contact number. I can understand if Best Pick Reports was targeting other companies, but it seems they are only paying for Majestic A/C. I have taken screenshots to review these findings.

Stop charging me for spam calls

The support is not great, and its extremly hard to get our account rep to help us.

Best Pick Report has changed. I referred BPR to a friend and they had a very bad bad experience.

The new pricing model penalizes taking days off. Our industry is too complex for an answering service and we care too much about the quality, so we are not willing to use your answering service.

I trust the people Best Pick recommends as they actually speak to homeowners that have used their services and get a real valid review from them. They do not keep companies that have constant negative reviews and will stand by their work. You don't see that from other companies. I always know when I need something done at my house where to go to find a company that will be reliable.

Natural the price is worth the product

The new pricing model appears to only benefit Guild Quality. I think there are now better avenues for ad spend.

the price went up alot

I believe it’s very expensive per lead cost and isn’t realistic for a service business like mine

We considered not renewing. The quality of the leads has decreased, the cost has increased. We are being charged for leads that we do not consider to be valid charges.

New billing is ridiculous, and I think you will lose many smaller companies before even starting.

The publication is now being mailed to not so affluent neighborhoods.

Poor follow-up on contested leads.

The program is relatively low cost and the leads convert into sales. We are able to show ourselves as a known reputable company and consumers trust the book in this way.

The lack of leads and BP wanting me to pay for "leads" that aren't "leads"

Best Picks has been a reliable lead source since we started advertising with them.

While we receive a large amount of leads from Best Pick, the ROI is marginal. Many of the leads are low quality and when I track revenue earned from these leads, the cost is higher than I would like it.

I will recommend Best Pick Reports to anyone because every company listed must qualify every year.

I recommend using the book for the services in the book but the pricing and paying for calls in other states and services we don’t provide isn’t ideal to recommend business to advertise with BP

You don't offer it in Portland, OR which is where I live.

Would recommend with multiple warnings and cautions

Not many leads. Communication with rep is difficult.

We unfortunately have had problems with our campaigns. The results we've seen so far don't quite align with what we hoped they'd be.

Biggest pet peeve is that if someone calls at the end of one month and beginning of the next still get charged twice

Costs keep rising but not quality. Attempting to charge for sending extra books, and I still don't care for the monthly charge. Its a pain getting bad leads credited.

I don't believe I would recommend. Between the small amount of leads we get and the continued rising costs each year, I don't think it is worth it. I've also had continued issues with delays in invoicing after requesting a credit. Some of the credit calls I'm asking for are pretty obvious too, people out of our area or telemarketers (we get at least one a month for that). I've had to wait numerous months to get an updated invoice so that we can pay it and I can accurately report on costs. It's been very frustrating and I've not continued the agreement but there is a roll off period so we are still dealing with the frustrations for a few more months.

Has become our 3rd top lead source for a very attractive price per lead and price per sale

Got to protect trade secrets

I recommend Best Pick Reports for all my friends and customers because there is no other place to find better home services.

sure

My experience with Best Pick Reports is mixed. On the whole, I definitely appreciate the quantity and quality of the leads, and I feel that I have a good working relationship with my rep. But there just have been a number of experiences within the last year that were unpleasant. 1) I think it was last November or December when we started receiving leads through a variety of online websites using the Best Pick Reports number. These leads were confused about who they were talking to, uninformed about how we work, and generally much lower quality than the typical BPR lead. I remember being told ahead of time something vague about expansion of lead sources, but I certainly wouldn't have agreed if I'd known how the extra leads were going to be generated. The whole thing was resolved after a few months, but it felt poorly thought out and left a bad taste in my mouth. 2) I feel like the prices are going up quickly - it seems like we've had two price hikes in quick succession. 3) This is slightly irrational, but the new process for lead disputes really bugs me. When I originally interacted with you all, I was told that the rule was basically "common sense". If it was a call for a service we didn't provide, or from somebody out of the service area, etc., then it wouldn't count as a lead. Now I'm told that the policy was always different and is only now being enforced. Okay fine I guess, but it feels unfair and really irks me.