Excellent service!

Good communication. Quick work and cleaned up nicely

Tt

Victor Cannon the Project Mngr was one of the nicest persons I have ever Met. This was such an overwhelming
experience ( im 78 yrs) and Victor is the reason I was able to survive this situation. Not only was he so kind and understanding but to professional. He managed his wonderful crew to expedite this job as quick as possible. The quality of their work was flawless. Because of Victor and his crew i will b forever grateful. This company is a number 10.

They're a trusted company when it comes to making sure things are done properly.

They're a trusted company when it comes to making sure things are done properly.

They do a good quality work at a reasonable price.

There was no communication from any representative from the company. They did not submit a bid. They did the work without prior approval for the work. Once they started the work and we went over the scope of the work that was going to be done, when they finished, that work that we had agreed upon after we actually spoke about it, did not get done. They did not even do a third of what they had explained to myself and the property manager that they were going to do. They did what they wanted, and they left the property, the apartment, a disaster. They did a very poor job cleaning up after themselves and when I contacted the representative that I had originally spoke to, she told me that I would get a call back. I never got a call back or heard from anybody. As far as a follow-up, I was told that the technician or the person that came out to give us the proposal was out of town or something. We were just fed excuse and excuse, to the point where we just received an invoice later for the scope of work that was never done. Our accounts payable ended up paying the invoice just to get it out of the way, but we ended up paying the invoice for work that was never done that they claimed to have done.

I never rate a 10, I feel there is always room for improvement. Now, with that said, I will definitely recommend ATI for all their attentiveness to the project I had to endeavor. Thank you, ATI.

The repair and restoration crews were very professional and courteous. Thank you!

The work was good but there was a 6 week period where nothing happened

no communication between management and workers. Work crews do not speak English making communication difficult.

I've been using ATI for my portfolio here in Las Vegas since 2009...have no plans to use anyone else. They set the bar pretty high.

ATI is very responsive.

It started amazing with my project manager, then he was fired, I was informed of this by the workers and it was all downhill from there.

They did a great job.

When you use HomeDepot cabinets that only cost $900 and I have to pay $300 out of pocket on a 22k job is absolutely ridiculous and ripping the customer and AAA Off. and Rudy the contractor taking the 2 guys off my job so they can finish that job before my home is the absolute worst ever. When I have to build shelves in the cheep cabinets that were installed so I could make my cabinets like I had is another red flag. So many things went wrong on this job and I will never recommend and I plan to make sure AAA never uses ATI for another job ever again !! The worst customer service ever !!!

Great customer service!

I got a phone call from somebody who I don’t know. They asked if my name which is Cheri Summerfield., and I politely asked Back who is this, and they said is Cheri Summerfield there and I said can I please ask who’s calling?.
They said it’s for your home warranty your home warranty and I said what does this regards to? Gentleman or the other N said your home warranty and I said I don’t know what you’re talking about. Can you please tell me what property you’re talking about because I have one more property that is on a warranty. It took a couple times for me to ask what property he was asking you about.. still he would not tell me who he was or why he was calling then he finally said the property on North wind three N. wind. I said yes this is her. Then he continued to tell me how rude I was for asking questions from a phone number that I have no idea who it is. This is what happened and then he continue to tell me that he was going to cancel my claim because I was so rude. I don’t understand how I was rude by talking to a stranger trying to find out what they we’re asking for.

Responsive project team.

I called ATI out on a friend's insurance claim when a vehicle struck his commercial building, and they went way above and beyond. His feedback was very favorable, and they were very helpful.

The individuals who came to my home to perform cleanup and removal were excellent and I have no negative things to say about them in that regard, but my complain is with Tom Carey, a Customer Account Rep with ATI. My renters insurance, Lemonade, hired ATI to perform cleanup and removal at my home and after the job was completed, Lemonade informed me that they would be paying ATI for the work they did. A few weeks after the job was completed, Tom reached out to me requesting payment. I informed Tom that my insurance would be handling, not me. About a month later, Tom reached out to me again, once again requesting payment that I was not responsible for making. He said he contacted my insurance (without any of my insurance information) and my insurance told him that I was paid out and that I'd be making the payment. I called my insurance and they assured me that they'd be paying ATI and that I was not responsible for the payment. I once again informed Tom via email that my insurance would be handling the payment as I was, once again, not responsible. Then earlier this week, Tom reached out YET AGAIN asking for payment. My insurance emailed me staying that payment to ATI HAD ALREADY BEEN MADE. I had to request of my insurance to contact ATI and tell them to cease all contact with me to request payment for something I WAS NOT RESPONSIBLE FOR. Your guys account reps need to communicate better with all parties with situations like this. The stress that I felt hearing about a $19,000 bill I supposedly owed after the last several months I've had of being homeless and uncertainty of wondering where I'd be living after the cleanup was not something I needed to hear. Do better next time.

They saved me from being scammed by another restoration company.

The people I interacted with were some of the nicest people I have met

You'll work for the insurance company in wrote a half-assed estimate The benefit of the insurance company until I had to fight with them about the inaccuracies in your estimate

When the work is finished. Too soon for me to say.

There was no communication until a few months after the drunk driver drove through my garage, and I complained to my insurance company. Then I received minimal communication. Then you switched my contact person without notification, and I only found out because again, I contacted my insurance company. Something that happened on April 13 should be completed before December. I could go on in much more detail but no one would listen anyway.

Not much was right. Communication was non existent. Job took way too long. Different portions of demo were not properly prioritized (e.g., removal of floor tile should have waited until walls were demoed down to the studs in order to expedite the review by a structural engineer). Work that was paid for was never done (e.g., disposal of patio furniture was included in costs but was never done).

The workmanship was subpar and after all the drying and drywall removal was done it took 6 weeks for your parent company to approve the work. Why? It was already approved by my insurance company?

PM and subs were sub-par (to be nice). Work was half-assed and I was very much working around their schedules.

I really enjoyed working with the demo team-Chuck was so professional and answered all of our questions as the day to day manager; Cesar kept us abreast of any changes, the timeline and was available for any and all questions.

The crews did good work, including on some difficult items. They went to work right away and kept to the planned schedule. They answered my many questions and asked for my permission to do things that were slightly different from the original plan.

Since July 2025, I’m still waiting to start on the repairs to my condo. I’ve had the senior project director, leave the company after the person came and measured the project on a walkthrough.

It’s never a good sign when a senior project director, quits a job that he visits to do a walkthrough and then to find out that he has left the company (ATI)!

Professionalism and punctual

Helpful staff

very professional and friendly quick on the job quality work

Excellent communication and response time to incident

Responsive. Timely.

They were great communicators. Always on time. Work was so well done. The people from the Supervisor Victor to the workers Jim & Tony did exceptional work & their kindness really helped me thru this terrible time.

They are always dependable, accurate with their billing, on time, and do a great job.

Kept us informed of the process. Showed up on time and finished when they said. Quality workmanship

He took the time to explain things. I didn't know what a water mitigator was, and he took that time and then he took the time to check out every spot behind where the leak was.

Very reliable team.

We had a water leak issue and thought it was a good idea to go with the restoration company that my insurance recommended. It turned out to be the worst contractor I had to ever deal with. No sense of urgency and no updates unless I followed up multiple times. Dragged project from what was supposed to be 3-4 months to 8-9 months. This not only maxed out our loss-of-use coverage, but also caused me to miss opportunities to make other improvements to my house during the repair period. Packers didn't air out my fridge, caused it to become moldy. No clear plans about repair and limited opportunities to make upgrades. Basically, level of communication was abysmal, just winging it as they went. Some workers had no idea what they were doing. Fortunately I was able to catch those moments the few times I was there, however I was not always there. Even though all bills were settled with my insurance, ATI keeps sending me invoices for work that was completed and settled months later. Avoid at all costs.

The process was mired by an approval process that was necessitated by the insurance company but resulted in delays that were frustrating. I am looking for a quick turnaround in the cash out process on amounts paid to ATI but that are owed to me. If the cash out is done quickly I would be willing to give ATI a higher score.

Even though the project took longer than I expected, the house looks terrific.

They were very responsive, quick to provide updates, and stayed on schedule very well.

Speed and quality

I would recommend ATI to others.

Coordination, especially telling the owner what the work entails, and a plan/schedule to accomplish it. The actual work was really nice.