Professional

We worked with ATI through our AAA claim, everything was top notch, communication, timeliness, work quality, etc. I'll certainly reach out to ATI for any future projects!

ATI has good communication with the customers, very pleasant project managers very knowledgeable.

The professionalism and friendliness of the service.

We wish our insurance company was as cooperative as ATI

Good experience

I am not likely to recommend ATI Restoration to a friend because they were not a professional group. I like working with them and enjoyed the prompt responses and supervision. They had a good understanding of the work and did everything fully without causing me any problems.

Project took too long and there was poor communication.
The quality of workmanship was great.

Invoicing is not clear. We were told to expect a certain price and it ended up being double that.

The process was one crew moisture mapped the other crew demoed the area than another crew came to check if it was dry and determined additional drywall needed to be removed. Not sure the purpose of the first crew and the demo crew if additional moisture is found.

Anthony and his team with Mitigation was great to work with. Jerry was wonderful and was always available and the glue of the project. Very good. Oscar was great and very talented.

The project manager Art was very responsive and helpful, but the subcontractors were often difficult to communicate with, and the whole process was very slow. I also had to point out problems that should have been obvious to them. Overall, not impressed and not sure I'd recommend them.

The crew was fine. The project manager was unreliable and untrustworthy. He would tell us one thing and reality would be very different. He lied about his crew, he lied to me about a conversation he had with my wife, and he lied about conversations we had directly.

The quality of their work is impressive.

Excellent service!

Good communication. Quick work and cleaned up nicely

Tt

Victor Cannon the Project Mngr was one of the nicest persons I have ever Met. This was such an overwhelming
experience ( im 78 yrs) and Victor is the reason I was able to survive this situation. Not only was he so kind and understanding but to professional. He managed his wonderful crew to expedite this job as quick as possible. The quality of their work was flawless. Because of Victor and his crew i will b forever grateful. This company is a number 10.

They're a trusted company when it comes to making sure things are done properly.

They're a trusted company when it comes to making sure things are done properly.

They do a good quality work at a reasonable price.

There was no communication from any representative from the company. They did not submit a bid. They did the work without prior approval for the work. Once they started the work and we went over the scope of the work that was going to be done, when they finished, that work that we had agreed upon after we actually spoke about it, did not get done. They did not even do a third of what they had explained to myself and the property manager that they were going to do. They did what they wanted, and they left the property, the apartment, a disaster. They did a very poor job cleaning up after themselves and when I contacted the representative that I had originally spoke to, she told me that I would get a call back. I never got a call back or heard from anybody. As far as a follow-up, I was told that the technician or the person that came out to give us the proposal was out of town or something. We were just fed excuse and excuse, to the point where we just received an invoice later for the scope of work that was never done. Our accounts payable ended up paying the invoice just to get it out of the way, but we ended up paying the invoice for work that was never done that they claimed to have done.

I never rate a 10, I feel there is always room for improvement. Now, with that said, I will definitely recommend ATI for all their attentiveness to the project I had to endeavor. Thank you, ATI.

The repair and restoration crews were very professional and courteous. Thank you!

The work was good but there was a 6 week period where nothing happened