They knew what they were doing and were professional.

This process has been much too slow, it has dragged on for months now and I fear we are still months out from completing the rebuild. The demolition was completed in a timely manner, but then literally nothing for months... this project should have been done by now.

Excellent workmanship.

Horrible communication and service.

Very slow to no response. I tried to contact the project manager (Jeremy) many times to make a change - I am giving up because it is too difficult to proceed without document for next step. I contacted AAA for help, Amy said she called everyone at ATI too but to no avail.

I really want to give a shout out to Jeremy Rodriguez. He was a great communicator, took the time to explain the insurance process and kept me up to date on what was happening, and always answered my questions. It was a crazy rainy season and we had a family loss, and he was great to work with and communicate with.

St times it was hard to get in touch with someone on our house.

your techs are top notch, they've done this before and they needes no superversion from our team

The friendliness and great response from the Project Manager to any questions.

STOP CONTACTING US.

Project to much longer than it should have. Craftsmanship was below average and I had to point out multiple issues. They contractors used to install sinks and slab were solid, as well as carpet install.

This first phase was amazing. Tyler did an outstanding job and work was done quickly .
The second part of putting home back together has been slow, and lack of communication.

Professional

We worked with ATI through our AAA claim, everything was top notch, communication, timeliness, work quality, etc. I'll certainly reach out to ATI for any future projects!

ATI has good communication with the customers, very pleasant project managers very knowledgeable.

The professionalism and friendliness of the service.

We wish our insurance company was as cooperative as ATI

Good experience

I am not likely to recommend ATI Restoration to a friend because they were not a professional group. I like working with them and enjoyed the prompt responses and supervision. They had a good understanding of the work and did everything fully without causing me any problems.

Project took too long and there was poor communication.
The quality of workmanship was great.

Invoicing is not clear. We were told to expect a certain price and it ended up being double that.

The process was one crew moisture mapped the other crew demoed the area than another crew came to check if it was dry and determined additional drywall needed to be removed. Not sure the purpose of the first crew and the demo crew if additional moisture is found.

Anthony and his team with Mitigation was great to work with. Jerry was wonderful and was always available and the glue of the project. Very good. Oscar was great and very talented.

The project manager Art was very responsive and helpful, but the subcontractors were often difficult to communicate with, and the whole process was very slow. I also had to point out problems that should have been obvious to them. Overall, not impressed and not sure I'd recommend them.

The crew was fine. The project manager was unreliable and untrustworthy. He would tell us one thing and reality would be very different. He lied about his crew, he lied to me about a conversation he had with my wife, and he lied about conversations we had directly.