It’s been months. My home is still trying to clear lead testing

They were fine. My first time with a construction company so I have no comparison.

Friendly and flexible to work with.

Jose and Kyle were professional. They know how to respond. They were professional and timely. They work well together.

I met ATI on April 16 2026 when my kitchen burned they have not done my kitchen yet so I’m not at all satisfied

They provided great customer service, they were informative, friendly, professional, provided a quick response, and they were thorough.

Right now, I am a little disillusioned because the project is still not done. They have not finished the project at this time. The project is taking too long to complete, so I would give them a four or five.

Right now, I am a little disillusioned because the project is still not done. They have not finished the project at this time. The project is taking too long to complete, so I would give them a four or five.

Right now, I am a little disillusioned because the project is still not done. They have not finished the project at this time. The project is taking too long to complete, so I would give them a four or five.

The company does a very poor job in updating its customers on any changes or any of what needs to be done. I think that ATI postpones projects unnecessarily. I don't think that they manage projects really well, simply because they came out and did a quote, and they highly underestimated the quote. I think that had they done it differently, for example, gone to the city, gotten the permit, had the city come out, and told them what needed to be done, and then generated a quote for the insurance company. I think that would have been the more effective way to go. Instead, what they did was they gave a quote to the insurance company, then came in, brought in the city to look at what needed to be done to get a building permit, and the city told them additional things that needed to be done. Just to give clarity to this delay, this project started back in February of 2026. It is not July. That is after the water mitigation, so on and so forth. So, I think that unnecessary delays and it doesn't seem that communication is at all infectious. This is after paying what it would cost for them to do the job as we agreed to. So, that is the answer. I wouldn't wish this on any homeowner.

The process was real slow in the beginning but once after that everything has been smooth

We had a good experience with ATI. They are polite and professional. I only had to experience them for a couple days as no work was actually done. They came and taped off our affected areas and placed a dehumidifier, per the homeowners insurance instructions.

Fantastic crew. They cleaned up a crawl space under our house which is very low in height and a difficult space in which to work. A cast iron sewer pipe had developed a leak. They worked their schedule with that of the contractor doing the repiping. They did the cleanup in the morning and the contractor patched the leak in the afternoon. Very communicative, on time, cleaned up afterwards and knew their stuff. It was a joy to work with this company.

All crews did a great job, both in talking to us and the work they did

The work started over a month later than I signed the original paperwork for-I originally would not have recommended at all except the workers who came to do the job esp Jose were amazing and the job they did was great.

I have had very good responses by the personnel.

They are dependable and quick to respond.

The work crews were the best, efficient, on time, & friendly.

Everything was great! Except they left hazardous waste barrells on our lawn for a while. And we're still waiting on a quote for a shower replacement. :-)

It took a very long time to get my work scheduled and to begin. It was difficult to finalize the plan.

While the quality of the work was very acceptable, the timetable in accomplishing both the remediation and then the rebuild was unsatisfactory.
By the way this is Don, the owner, answering and not Mark the tenant who wasn’t involved other than initially when the leak occurred.

Overall, my experience was good. The communication was good. Things were done on time and accordingly. I am pretty happy with the work.

I like the way they came in and did the work, no lollygagging, and just took care of business

I really like the color pink that they picked for my house.

They're very prompt to come even on a weekend. They were professional and easy to work with.