Due to the nature of the cleanup crew vs the sub that actually did the work, an email showing those companies and the appropriate contacts (names and numbers) would be appreciated so that I didn't have to decipher what was what as people reached out to me.

Everyone has been quick to respond to texts and calls and they explain things thoroughly.

Overall I was pleased with customer service and quality of work. My only problem was inability to get response when asking about scheduling of final phase.

Sean Nikzad provides great service.

The Projsect Manager, Mike Beck handeled all my concerns in the best way possible. He is the reason I am happy with the company. They did fix the problem successfully too.

Overpriced but the service is sverage.

Within 1 hour, the company reached out to get me scheduled and had someone available shortly after to complete their walk through.

The work is being done but taking longer than projected.

The job was started but only covered up the ceiling drywall and painted just a small portion around the drywall. The workers did not do most of the work which included- painting the ceiling, walls and chair rail. I had to follow up and then they had moved on the another big job. Highly disappointed!!! Please check the work order and the job was completed!!!

Communication! Truthful! Train more Forman !

So far, ATI has been outstanding in every way. We will be happy to recommend the company and workers to anyone.

They did a really quick and professional job.

Poor communication and they tried to pass off shoddy work

When the work was finished, it was outstanding.

started with issues as the roof needed to be tarped a second time because it was not tarped large enough to stop the leak. glad i was home to set buckets up to catch the water or would have had more damage.

ATI did a good job, there people were thorough, courteous and caring.

1. The guys screwed in the baseboards (looks terrible)
2. Left screws and pieces of the bathroom tile in our yard.

They responded fast initially to the water damage. There was a little delay in the follow up. The work was pretty good. I went behind them and caught a couple of items and had to call them back.

Work quality seemed good. Accounting and finance department was awful.

The job took forever. At first, I had a whole wall that wasn't sanded. One of the walls did not even go all the way down to the bottom of the floor. I had to call them to come back and do that work. Then, the manager, the guy in charge, kept telling me he was going tomorrow, he was coming tomorrow, and it was a week of he is coming tomorrow. So, I waited another seven days for the guy to come back to sand the wall that he missed. The guys who came were supposed to be replacing the garage door openers. That was in the estimate for those to be replaced. I come out, and he is in there, and he actually had just fixed one. He was trying to fix them and make them functional instead of replacing them.

Our contact Jim was awesome. He was far more concerned with helping us get what we wanted and needed than making the last dollar that was possible. The people he referred to us were exceptional and great communication occurred throughout the process.

Scheduling enough time can avoid mistakes and dangerous work in near darkness,

ATI was wonderful and we would highly recommend them to anyone! We would especially like to highlight Dominic Corcoran, who is hands down the most efficient, detailed oriented, confident and responsive individual we've ever worked with. Many many thanks!

Everyone you sent did a fantastic job and we're so helpful guiding us through this gigantic job

Very competent employees, they work like they care about the project.

Professional. Timely. Willing to work within my schedule constraints.

All workers were skilled and responsive to our needs.

Communication was good, price was reasonable, work was excellent and done quickly. What more can you ask for?

Some rando calls me up, tells me I owe money 2 years later... I didn't even work with ATI. Jenkins did my restoration work. I had to call my old Jenkins guys up to confirm it wasn't some spoof scam call from California. No invoice or explanation of work. You all are a joke and I hope you and everyone you love dies in a fire.

Lack of communication. Window replacement took almost six months… still never received the requested invoice for the job. Very unprofessional job.

Easy to work with.

Prompt first rate work on the carpentry in the Kitchen and remediation in the Kitchen and Basement.

ATI promptly reached out when my insurance company contacted them. They were courteous and professional for the estimate and the repair team did s great job. ATI inspected the work and ensured my satisfaction. I wouldn't hesitate to recommend them.

Our floors had to be installed three times due to poor quality assurance the first and second times.

Jim Woggan, the PM, was very professional, responsive and trustworthy.

Outcome was very good

Overall Evaluation: “Unsatisfactory” (1.6 / 5 average)

The project shows some physical progress but has been undermined by poor communication, missed timelines, and unresponsiveness. Immediate intervention from a USAA adjuster or supervisory representative is recommended to reassign oversight, reestablish accountability, and ensure project closure.

Often the right hand didn't know what the left hand was doing. Improve your coordination and communication.

Dustin and Mike went well above and beyond they helped us to get on track and get our house fixed in time to sell it . It would not have happened with our their professionalism and high level communication

Everyone was friendly and very comfortable telling what's going on

No painting was done on side of deck. One of the boards on the fence gate has 3-4 cracks running vertical.

Dan was great during the initial consultation and ensuring the project was completed to our satisfaction. Jeff, was supposedly the project manager but my wife only saw him briefly twice during the project at the beginning. The special tile work was exceptional. We are very happy with the accent wall.

The repair was well-done and in a timely manner.

The Project Director Dan did an excellent job of quickly lining up necessary actions and keeping me advised of developments all through the process. Davey, the man who actually did the repairs on my roof, performed excellently in replacing roof tiles, especially since it was hot and my roof is very steep.

Trouble shooting associated with project was not comprehensive so now I am dealing with an associated problem that should have been identified during project evaluation and remedied during the initial project.

I have found some baseboards not secure

They responded very fast and kept me well informed as to what was happening (or going to happen). The work was high quality and completed as scheduled.

The management of this project was vaguely engaged. We were told at the start "don't worry, we will take care of everything".
It took a while before I understood the separation of responsibilities, who was doing what. I am not much happier with the USAA claims representative. People took leave without arranging someone else to cover or letting us know they would be out of office or who we could contact, or if we were just waiting.

Concerned with what I see as a case of nepotism. As a couple in our late 70's we were overwhelmed by the home disaster that brought ATI to our home. We trusted USAA and therefore trusted ATI because you were sent by USAA. Belatedly I realize I should have taken more control and made more decisions about who would do what. We were not at all happy with the choice of Custom Carpets for our flooring installation. Again, a lack of supervision and responsibility.

Speedy respone that minimized damage.

All of the workmen were very conscientious, neat, and accomplish their tasks in a timely manner. We were very happy with the final result.