Initial prework contact was good. After that it was sketchy until crew arrived.

Process was pretty decent until last phase

The cleanup manager and crew was outstanding and so were the installation crew. The management for the installation needed to insure parts for the installation were in place in an adequate time frame.

I was not satisfied with how ATI handled the decision to dry the carpet & wood, versus remove the wet areas.

When I filed my insurance claim I chose ATI at the recommendation of my insurer to make things simple. ATI was easy to work with and professional. Rich the project manager handled the entire job like a real pro. Rich went well out of his way to make sure as a client I was satisfied with the work performed. He was always available, courteous and easy to work with. I have no clue if ATI is a good company, but if you happen to get rich assigned to your job then your in luck. As long as they have project managers like him then everything will work out

Mr. Kevin Wang and Mr. Lebrente Stephenson were both extremely informative and professional throughout the entire project. They answered all of my questions, kept me updated on the progress, and clearly explained what I could expect and how long the project would take. They provided me with a great deal of valuable information and made sure I stayed informed every step of the way. I truly appreciated their communication, knowledge, and professionalism throughout the process.

Rip off

Removed equipment without approval; didnt communicate anything with me, only Slide insurance; once i wouldnt sign the contract waiting liability the team stopped communicating with me

Tarp install delayed 1 day after planned install. That night a downpour dumped additional water inside my home. Tarp leaked and ATI had to return 4 times. In the meantime paneling, furniture, and flooring unnecessarily ruined. The dehumidifier in the crawl space was not put in service for more than a week after event. One dehumidifier they set out leaked and the second one stopped working after 1 day.

Sarah and everyone we worked with were fantastic! Very patient and helpful as we navigated this process with the insurance company.

ATI Restoration took a long time to get the work done, but the quality of the workmanship was good.

The preservation did not preserve, it was wasteful, and it with 7 times more expensive than it should have been.

The communication could be much better.

They completed the work well.

My home restoration is almost 6 months behind estimated completion date with no justifications.

Everyone that was part of the rpocess was very trustworthy and non judgemental. Unfortunately, we are borderline hoarders, but they were not judgemental. They did their jobs, and they were very polite about it.

Communication between Ati, insurance, and us. Remediation crew were friendly and skilled. Repairs are not yet complete but things are as they were with the remediation

Very very courteous gets right back with you. Sets the appointments up and gets right back on the job quickly.

Very respectful of my home, listen carefully to my concern and apply necessary changes, Very friendly.

I am very likely to recommend ATI Restoration because they delivered in a very quick turnaround time once we purchased a property that had deferred maintenance and life and safety issues. They provided their proposals in a timely manner and were excellent with communication, sending status updates and photos throughout the process. They kept us informed of any issues or if they uncovered another problem that required repairs. They sent us pricing if they were to handle it and also allowed us time if we wanted to find another vendor to get additional proposals. Needless to say, we went with ATI the whole way through.

Clear about the process and very helpful.

I had an excellent experience throughout the entire mitigation and repair process and would highly recommend ATI Restoration.

See below.

Better knowledge of total timeline

Can't get my projects done?

The quality of work that ATI Restoration did, and the speed at which they did it, was amazing.

The work is good, but it just takes way too long.

The communication with the client needs improvement. I had to call a few times to get an update.

Great work under a stressful situation from water damage.

I wanted to wait until the project was complete to provide feedback but I am extremely disappointed with the timeline it has been taking to get the work at my home started. My home flooded on July 4th, it’s now Sept 19th and I’m still living with concrete, dusty flooring. The project managers are kind and helpful. I believe they are doing their best so it’s nothing personal. I believe overall better internal processes or infrastructure should be put in place to get work done in a more reasonable timeline. Possibly increasing the efficiency of communication across working teams so action items can be completed at a faster pace.

I am a caregiver for my mother with dementia and she should be at my home by now. I keep pushing back the date and never expected to be living in these conditions so far away from the initial flood at my home. Neighbors, homeowners and colleagues all agree that this is unacceptable. I am only satisfied with how friendly and communicative my project managers have been. It’s a shame that the process would be a negative reflection on them.

Justin the project manager arranged everything in a professional manner

They had 6 fans in my home. You know how loud the fans are, so there were 3 fans in my bedroom and, like, 3 in my hallway. And when it's time to sleep, I would unplug, like, maybe 2 fans in my room, because the fans are extremely loud, so I only unplugged the two fans at nighttime in order for me to get rest, and they always came first thing in the morning around 7 or 8 o'clock when I was just getting up. A time or two, he walked in here, and the two fans in the room were unplugged. He reported it to my insurance and said that I wasn't cooperative and recommended that they remove the fans, so they removed the fans while my material was still damp and wet, which I did not appreciate, and I communicated that with the insurance and with ATI. So I really honestly don't feel like I'm the one that they want to review from.

They were good and on time. They came when they said they would be here and their work was satisfactory to me.

The removal of the wet items went well, but the repair process was Horrible!

I reported the leak to my insurance company the evening of August 1, a Saturday. ATI called me Monday, August 3 and set up an inspection for the following afternoon. On the 6th they performed the demolition, and left fans running for remediation. On the 10th they removed the fans, and scheduled an inspection for the installation estimate for the 12th. After that inspection, they have not returned. On the 17th I started finding other companies to do the restoration. Most of it is now complete. I’d have ATI finish it, but they don’t return my calls.

ATI is a phenomenal company when it comes to restoration. Jonathan and Tiffany are just two wonderful, wonderful people who know the ins and outs of how things need to be done during the restoration event.

The workmanship was outstanding.

ATI Restoration did a wonderful job cleaning up the water damage from a leaking dishwasher. We would definitely use them again.

They have done a fantastic job!!

The job wasn’t completed. When mold was discovered ATI disappeared and I had to bring in another restoration firm to finish the job. The drying out of the water damage was excellent but not following through was disappointing.

Project Manager was very responsive and helpful with all my questions. Everyone was respectful of my home and did very good work.

Because customer is what are all looking for and Jeremy aced it respectfully.

I was quoted a price and charged a different price.

prompt, good response

Your company is so large that it seems individual projects may get slower service than a more local company.

Communication and coordination was horrible. Three people from ATI (not the insurance adjuster) had to come look at my house before anyone would come to do any work. Updates were inaccurate and I often couldn't get confirmation on when work would be done. No one could get to my house before ~11 AM days when they did work. The workers left a mess / paint on items that weren't supposed to be painted that I have spent a lot of time cleaning up and somethings can't be cleaned - paint splatters on my flooring, light fixture, banister and tile glue in my rug. Supplies/material debris were dumped in front of the house and I got an HOA complaint. On site manager had an attitude and I just couldn't wait to get everyone out of my house and be done even though I don't think the work was done well.

Very competent team of professionals came and did my dry out

Eric is great! Super professional and efficient. He kept me “in the loop” throughout the process and was very responsive to any and all questions.

Early to appts., efficiency, very skilled workmanship, frequent updates from Kevin, Project Manager, completed job ahead of schedule, all workers professional. Extremely satisfied with final outcome.

Very prompt each day but
particularly the first day when it was most important! Worked well with our insurance as a preferred vendor