Kyle was very responsive except at the very end. The carpet people stomped over my my planting along the stairs to my lower yard and I brought it to his attention. He said he would discuss it with the sub but never got back to me. I even followed up with a text. It turned a very positive experience to something less. Carlos was extremely good, conscientious and did a great job.

The scheduling could be better with homeowner.

The guys who did the painting and repair work did a great job!

They provide fast service and good quality results.

Not a great job. Had to have our carpet reinstalled several times. Installers tried to cover up mistakes and lied about it. Would not recommend.

Responded quickly to my request for service, showed up on time, workers were friendly and very professional, the mold was eradicated and the work area was kept very clean.

Prompt, polite, willing to work with my schedule

Fantastically bad at the execution. I would not trust this company to do any work for any reason. Living with the kitchen they signed off on, makes it clear that neither expertise nor human compassion factored into the work. The cabinets are sub par, and are not a one to one replacement to previous (damaged) boxes. A kitchen is a workroom. They have made everything harder to do there. We had to capitulate to several inadequacies to get a working kitchen after more than two years. Just this bare fact should be sufficient to have anyone avoid this company.

Company did a great job outsourcing for the drywall, painting and crownmolding. Not sure if the flooring folks was through ATI, but they did an excellent job.

I was very pleased with the final results of the restoration.

So polite, professional and quality work.

Every step of the process was well explained and executed as anticipated. Once everything was lined up, Jeff kept us informed of who was coming and what was being done each day. He consistently checked in to make sure things were to our satisfaction and was prompt in answering questions. We are extremely happy with the results. Each person that was sent to work on specific pieces of the project was polite, respectful, and did phenomenal work.

The communication was very bad.

Whole process taken entirely too long
Almost a month since any work done.

Timely and professional work very satisfied

Good communication about all work going on, friendly helpful people,excellent quality of work!

ATI did a good job on our project.
They are reliable and easy to communicate with.
We appreciate them and are glad we did business with them.

ATI is very dependable. They are on time, very skilled, and reliable.

Exceptional workmanship, exceptional communication, and timely work completion!!!

They are very sloppy

They were very good. All nice and did good work. Rich was very helpful throughout the process.

Fast, friendly service. High quality work.

Project manager was awesome! People friendly

Terry was outstanding, very professional all round helpful and friendly. He kept me in the the loop and things went as planned.

ATI Restoration has always been helpful when needed and always does an excellent job of taking care of anything that comes up.

Great service! Quality work, everyone was easy to work with, communicated throughout the process

Everything from our frozen pipes & flooded 2/3 of my home to their every step to remedy .

Work was completed in a professional manner, and was pleased with the final result.

They came out as soon as I called them for help. The process of mitigation was quick and thorough

They’ve just been very responsive to us.

The services they provided were excellent, and everyone who came to my home was very professional.

I was told that they would communicate every step. They just left everything open in the bathroom with the toilet in the tub , the tiles all removed. If I knew they would not be repairing all of that, I would not allowed the mitigation work to proceed.

Even though the customer service and work performance was good I can’t honestly say I would recommend this company ONLY because of the time it took to actually start my restoration.

The did the job quickly, inspire of weather and holidays.

awful. too much followup. didnt fix everything. little done right the first time. dont think summer was as involved as she should have been. dragged on way to long. qualtiy of workmanship not the greatest.

The process was efficient and the job was done thoroughly.

Very easy to work with. Responsive

Paul Cenac and Rich we’re awesome to with.
They both were so professional and a pleasure to work with.
Your company is very lucky to have such personable employees.

We would recommend ATI Restoration to anyone needing remodeling. Crew is top notch! Couldn’t have asked for a better team!

Workers were very detailed and professional, did a great job!

they were friendly, focused and got the job done as planned. They did very well.

ATI Restoration was awesome. I have been dealing with them for years, and they are always on time and always get the job done.

Good service and on time

I would warn people that they work for the insurance company and try to save them money instead of taking care of the problem.

It took two years and 3 different project managers to get a partial bathroom reconstruction finished. The last PM (Calvin) was excellent and worked proactively to get the job done, but the previous PMs didn't seem to do anything to move the job forward unless I contacted them to check on the project's status. Getting materials took forever. Scheduling work took forever. The whole process just moved too slowly.

They were always professional and available. Call backs were ALWAYS returned. Knowledgeable too.

They did not respect my property. I had several employees spit up flem in my driveway and leave it. I had an estimate for repairs grosely underestimated and leaving things out. For example thee was a vanity that needed to be replaced because it was damaged. I had an insurance claim, so I want my work done proplerly. You go ovevr it with one coat and come back when it dries and sand it and redo it. They came in with a quote that was way under as if they were helping out the insurance company. They had a number in their head before they even sent an estimator out to inspect the ropertrty. To me, that lacks a level of professionalism. They gave me a 10 thousand dollasr estimate when other companies were 20 thousand dollars, and that is a big difference. one company estimated 25 thousand and the other compant estimate 19,500. They estimated 10 thousan,d and I was concerned that it was so different. Between already having a number in thier head before sending someone out for the repair, and spitting flem in my driveway expecting me to clean it up was very unprofessional. That is why they get a 0.

ATI Restoration provided very friendly service, very mindful service, and quick response.

I just love their professionalism. I love how they communicate. They break things down step by step and they communicate by email daily. You are always in the know and you are not chasing them down or anything like that.

They were outstanding from the beginning of the process to the end. I am incredibly happy with the work they did on our home.