Communication was good and friendly

ATI Restoration has great communication and great service. Their service is friendly, and in our situation, they really made an extra effort with us to get the work done—even before what would be normal in this situation.

A written length of guarantee of work performed by ATI would be good to give to customers.

Poor communication

We would not recommend ATI and by the time they were finished with our project, we just wanted them out of our house.

Good communication and hard workers who knew their craft.

ATI Restoration was very helpful, hands-on, and communicated very well.

Performed unnecessary work, overpriced, stayed longer than necessary, crew argued with each other during work.

I was referred by a former employee of ATI and I’m so pleased he did. I was so concerned as I had never experienced a mold remediation and knew that I was going to be treated fairly.

I understand prioritizing the living areas. But the front walk and window could have been done faster at the same time or just after the roof.

ATI Restoration did good work all around.

Initial prework contact was good. After that it was sketchy until crew arrived.

Process was pretty decent until last phase

The cleanup manager and crew was outstanding and so were the installation crew. The management for the installation needed to insure parts for the installation were in place in an adequate time frame.

I was not satisfied with how ATI handled the decision to dry the carpet & wood, versus remove the wet areas.

When I filed my insurance claim I chose ATI at the recommendation of my insurer to make things simple. ATI was easy to work with and professional. Rich the project manager handled the entire job like a real pro. Rich went well out of his way to make sure as a client I was satisfied with the work performed. He was always available, courteous and easy to work with. I have no clue if ATI is a good company, but if you happen to get rich assigned to your job then your in luck. As long as they have project managers like him then everything will work out

Mr. Kevin Wang and Mr. Lebrente Stephenson were both extremely informative and professional throughout the entire project. They answered all of my questions, kept me updated on the progress, and clearly explained what I could expect and how long the project would take. They provided me with a great deal of valuable information and made sure I stayed informed every step of the way. I truly appreciated their communication, knowledge, and professionalism throughout the process.

Rip off

Removed equipment without approval; didnt communicate anything with me, only Slide insurance; once i wouldnt sign the contract waiting liability the team stopped communicating with me

Tarp install delayed 1 day after planned install. That night a downpour dumped additional water inside my home. Tarp leaked and ATI had to return 4 times. In the meantime paneling, furniture, and flooring unnecessarily ruined. The dehumidifier in the crawl space was not put in service for more than a week after event. One dehumidifier they set out leaked and the second one stopped working after 1 day.

Sarah and everyone we worked with were fantastic! Very patient and helpful as we navigated this process with the insurance company.

ATI Restoration took a long time to get the work done, but the quality of the workmanship was good.

The preservation did not preserve, it was wasteful, and it with 7 times more expensive than it should have been.

The communication could be much better.

They completed the work well.