Sarah and everyone we worked with were fantastic! Very patient and helpful as we navigated this process with the insurance company.

ATI Restoration took a long time to get the work done, but the quality of the workmanship was good.

The preservation did not preserve, it was wasteful, and it with 7 times more expensive than it should have been.

The communication could be much better.

They completed the work well.

My home restoration is almost 6 months behind estimated completion date with no justifications.

Everyone that was part of the rpocess was very trustworthy and non judgemental. Unfortunately, we are borderline hoarders, but they were not judgemental. They did their jobs, and they were very polite about it.

Communication between Ati, insurance, and us. Remediation crew were friendly and skilled. Repairs are not yet complete but things are as they were with the remediation

Very very courteous gets right back with you. Sets the appointments up and gets right back on the job quickly.

Very respectful of my home, listen carefully to my concern and apply necessary changes, Very friendly.

I am very likely to recommend ATI Restoration because they delivered in a very quick turnaround time once we purchased a property that had deferred maintenance and life and safety issues. They provided their proposals in a timely manner and were excellent with communication, sending status updates and photos throughout the process. They kept us informed of any issues or if they uncovered another problem that required repairs. They sent us pricing if they were to handle it and also allowed us time if we wanted to find another vendor to get additional proposals. Needless to say, we went with ATI the whole way through.

Clear about the process and very helpful.

I had an excellent experience throughout the entire mitigation and repair process and would highly recommend ATI Restoration.

See below.

Better knowledge of total timeline

Can't get my projects done?

The quality of work that ATI Restoration did, and the speed at which they did it, was amazing.

The work is good, but it just takes way too long.

The communication with the client needs improvement. I had to call a few times to get an update.

Great work under a stressful situation from water damage.

I wanted to wait until the project was complete to provide feedback but I am extremely disappointed with the timeline it has been taking to get the work at my home started. My home flooded on July 4th, it’s now Sept 19th and I’m still living with concrete, dusty flooring. The project managers are kind and helpful. I believe they are doing their best so it’s nothing personal. I believe overall better internal processes or infrastructure should be put in place to get work done in a more reasonable timeline. Possibly increasing the efficiency of communication across working teams so action items can be completed at a faster pace.

I am a caregiver for my mother with dementia and she should be at my home by now. I keep pushing back the date and never expected to be living in these conditions so far away from the initial flood at my home. Neighbors, homeowners and colleagues all agree that this is unacceptable. I am only satisfied with how friendly and communicative my project managers have been. It’s a shame that the process would be a negative reflection on them.

Justin the project manager arranged everything in a professional manner

They had 6 fans in my home. You know how loud the fans are, so there were 3 fans in my bedroom and, like, 3 in my hallway. And when it's time to sleep, I would unplug, like, maybe 2 fans in my room, because the fans are extremely loud, so I only unplugged the two fans at nighttime in order for me to get rest, and they always came first thing in the morning around 7 or 8 o'clock when I was just getting up. A time or two, he walked in here, and the two fans in the room were unplugged. He reported it to my insurance and said that I wasn't cooperative and recommended that they remove the fans, so they removed the fans while my material was still damp and wet, which I did not appreciate, and I communicated that with the insurance and with ATI. So I really honestly don't feel like I'm the one that they want to review from.

They were good and on time. They came when they said they would be here and their work was satisfactory to me.

The removal of the wet items went well, but the repair process was Horrible!