Project Management, including scheduling is lacking.

The quality of work was excellent.

No communication. My personal beli fees were just thrown in box and we have several things damaged. I have called multiple times to report and to this day never heard back from anyone. Belongings sat in storage for over 2 months and were never cleaned. Was told by a past employee to just take a rag and dust our stuff off and tell us it was cleaned. Very disappointing!! The people ATI contracts out to for cleaning , painting ect. Are awful and I had to supply some of the equipment they needed. Just an all around awful disgusting experience. I would not recommend to my worst enemy!!!!

In multiple ways….nothing done on time and nothing done right.

Timely service and excellent customer service.

ATI is efficient and has quick service.

They do good work.

Will definitely recommend to friends if there is ever a need for services in the future.

ATI personnel were courteous, efficient, and professional. The work was timely and VERY clean.

Good response. Quick fix

Work was GREAT. Appointment and Scheduling was less than expected.

They explained to me in layman term what and why they had to do sure things, and listen when I question their action.

This project took 1 year and 3 month to complete with lack of communication, 3 different project managers and a project director that just stopped communicating with me.

Hard workers, take pride in their work, I was very impressed.

Communication between the reconstruction crew was not good. The quality of work was horrible too.

Ati explained to me every detail step by step

The entire experience was a **** show! No other words to describe! People still talk of this job a year later. My family. Friends. Place of employment. Everyone was aware of the **** we lived thru due to ATI

They did an amazing job taking care of a tough situation where we had pepper spray in the room. They got all the smell and stuff out of the room, and they did an amazing job.

Came in and got the job done. Very professional and meet all our needs. Stress free

Quick assessment and completion of required work

I was impressed on how well they communicated with me and completely the work when they said they would.

The water mitigation team was wonderful; the restoration team was not. Three different teams were brought in due to poor worksmanship.

Professionalism and expertise demonstrated during the work completed thus far.

Efficient and mindful of the work

I'm still waiting to have some outside things done still that we're requested to be completed, and also they haven't even started on the inside work...... and I've already paid you guys in full...... what's up

I just noticed they did not completely repair the carpet pad or staple the carpet to the floor. It’s in an area I don’t normally walk in but found when I was cleaning up.

This project was supposed to be completed in July 2025 and is still ongoing; The sub-contractors working in my home damaged several items in my home and I have yet to receive any final resolution; I was a victim of extortion from the first sub-contractor ATI sent to my home, that demanded I pay approximately $1,800 or he would put a lien on my home; The majority of the workers ATI sent to my home were not experienced or skilled enough to complete the tasks they were sent to do; If I could do it all over again, I would have paid a higher deductible to avoid ATI being assigned to my home.

ATI has the staff and means to address any issues that may arise at a moments response.

Darin saved you... I was literally dialing to start calling all the state and local numbers you don't want to hear about bad service when I received his call asking for another chance... I'm glad it finally worked out for the best but there's no way in **** I would ever deal with you again or ever suggest a friend put up with your BS for a single second.

I do not recommend. They caused more damage by poking holes in the wall with their outdated water detector. I have two small holes everywhere they used the device, and the technician made a golf ball size hole in the wall when he fell down. It gave the impression they were causing more damage on purpose to increase the claim since they were recommend by the insurance. I do not recommend at all.

The rebuild process has been lengthy. The individuals working on the drywall have cancelled and rescheduled so many dates, and often times not communicated ahead of time that they will not be showing up that day. While working on the rebuild, I have voiced concerns about the workmanship and was assured that it would be fixed but there are still issues with the appearance of the rebuild.

Communication was awful. The project manager kept saying they would start a certain day and then it would change. He gave many excuses and was not very professional.

Richard with ATI is very responsive and professional.

Tammy Dorsett was the agent who took our claim. As far as the work goes with ATI and the actual mitigation, most everything went fine, albeit a bit longer than anticipated. Things went downhill, however, with your "Preferred Vendor" who was recommended to us for our actually rebuild. Steve Dorsett was a nightmare to work with but was who Tammy recommended stating "ATI is very backed up" and that her husband, Steve, is a "preferred vendor who we use all the time."

If you want further feedback on how this all played out, I'll be happy to discuss, but needless to say, our experience was deeply tainted by working with the Dorsetts.

This simple project was passed off to 3 different subcontractors and the workmanship was sub par to say the least.

Kept changing project managers and did not follow work plan as agreed.

There were changes in personnel that have meant my project, which should have been completed by the end of February, still has yet to be completed. And it is June 3rd. I still am not living in my bedroom.

Broke dishwasher mount, multiple time
changes for initial visit, was told tech needed to come by to check moisture but instead of a short visit they did demolition without notification causing a panic situation with my wife having to get other people to pick up our kids from school, broke a tile and took it with them so that now whole area has to be removed costing us additional money.

Pleasant n professional. Took a lot longer than expected

It's been over a month n reconstruction still hasn't begun

Our house, furniture, and clothes were ruined!

the experience was awesome...until .......and then it was a ****show!!! this review is after Ed Gonzaga took over my flood repairs

My comments are in the different questions under quality and duration.

Most definetly

On time, friendly people, treated my home with respect!

There seemed to be some confusion as to what exactly was going to be accomplished between the contractor and the owner.

Excellent service and friendly personnel.

The water mitigation that ATI provided was excellent. The reconstruction part leaves much to be desired. I give 10 for the water mitigation, and 3 for the reconstruction.

ATI did a competent job completing water damage repairs and overall claim. The challenge for ATI was finding competent subcontractors to complete the work. We had to correct various quality issuess throughout the project causing delays.

Please see the "Areas For Imporvement" section for comments.