Service started off strong (10/10). Something happened mid-way and quality of service went downhill from there. It's only a 6 and not lower because only on the tail end did things feel like it was improving. But it was too late -- damage was done.

Their job was professionally done.

Treated me like family.

Lack of communication. Project managers change numerous times during project and no one lets me know.

Very

Refusal to state what was found after demolition was completed.

The project pricing was not disclosed, and there was sticker shock upon completion of the work.

The work is beautiful when the project is completed.

The quality and dependability of the Kress Company and its crew were worth having contracted them.

ATI Restoration was great with their time frame and with the project itself.

They are very professional.

Extremely poor experience. Delays, lack of communication, diminishing trust, lack of quality control, no follow through, over promising/under delivering, felt taken advantage of, lack of respect from Mark Nelson, over purchasing of materials, inaccurate timelines

All the technicians who assisted us were kind, thorough and professional.

Communication was poor and frustrating throughout the process. Work was not performed promptly and follow up work took too long to complete. Subcontract quality was poor, did not show care for my property or belongings in most cases. Details were missed. There was little to no oversight from the project manager.

They really try to work around our schedule to help keep the office open. Mark the project manager goes out of his way to make scheduling convenient.

They're usually super great, they're reliable, and they're super quick for every service request we have.

They were timely and very efficient.

They are very transparent and personable. They are professional.

They did great work and answered all of my questions. They made me feel at ease when they boarded up my house, and I chose them to do the reconstruction of the house.

We cannot recommend ATI Restoration based on our experience. Our claim remains ongoing, and we continue to dispute aspects of the mitigation and restoration work. We have concerns regarding containment, communication, workmanship, protection of our home and contents, and unresolved conditions that remain under evaluation. Because these matters have not been resolved, we are unable to state that we are satisfied with ATI's services.

They were very responsive.

We were able to coordinate the work while we were out of our home on vacation to a week. It was great coming home to a new floor and everything back in place.

The communication is great throughout the whole entire process.

We had a rough start with poor communication from our Project Director. Unfortunately, I had to involve our insurance company and the 3rd party management group Contractor Connection before we were able to see any forward momentum and proper communication. However, once we were assigned to a new Project Director, Tyler, things improved significantly. We ran into some quality issues with the subcontractor on our project and Tyler immediately reached out to the subcontractor to resolve said issues.
I’m not confident that I would have had the same results had I not had the backing of Contractor Connection, so I can’t say for certain I’d wholeheartedly recommend ATI.

Worker were extremely polite and efficient with their work always on time

Not a professional company, not professional workers, roo much to describe

Excellent one stop for the entire project.

I didn’t think the quality of the plumber was very good.

Work performed was excellent, employees are awesome, super polite but it took very long time to begin repairs after demo.

ATI assured us that their “one‑stop shop” service and top project manager Frank Sorbello would make the process of our restoration easy, instead we encountered vague reassurances, no clear timeline, and little actual management. Our claim began on April 2nd, and we lost use of our kitchen that day. We were told no flooring, painting, or other work would be done until cabinets were installed, causing major delays. We reached out to Jason Rains due to these delays; he was instrumental in getting the tile and paint work started. We were unable to receive any replies from Frank's manager, Shonda Hacker. We were told cabinets would be built on site, measurements were taken, and progress was supposedly underway. Two months later, we were informed the cabinets could not be completed and might not arrive until late August. We reached out to We eventually had to accept different cabinets just to move the project forward.

Even then, workmanship was unacceptable. Drawer bottoms were damaged and replaced with thin, rough wood, then replaced again with plywood that still did not match the originals. Doors were ordered incorrectly, handles were installed wrong, and items had to be reordered. We lost cabinet and drawer space because the correct cabinets were never ordered. In the bathroom, a vanity much larger than our original was installed without informing us of the size difference and that the electrical outlet would need to be moved. Thin‑set waste was thrown onto our pool pump and into our yard. Our garage was used as a trash storage area, our tools and extension cords were used without permission, and drywall work was done poorly and had to be redone. The drywall installer frequently arrived without notice, worked briefly, then disappeared for days.

Ten cases of our tile were taken from our garage without explanation, Frank did not know why. Due to Nate's diligence, it was later returned. Items we specifically listed as “fragile—do not pack out” were packed out anyway. Communication was consistently lacking; we were rarely told what was happening, when it would happen, or why. Temporary labor and unqualified workers were used. Our kitchen countertop was broken. Wood walls in our living and dining rooms were damaged and never repaired. Grout was left on new tiles, walls, wood surfaces, and even our entry door.

All of this occurred while my wife was working from home, making the extended timeline and constant disruptions even more stressful. We trusted ATI and Frank Srbello and the result was months of chaos, frustration, and substandard work. The level of mismanagement and the quality of the restoration we received were far below what should be acceptable under an insurance claim.

Thankfully, Nate Strutzenburg, stepped in to smooth things over and take control of the project. It was only due to his care and communication; we kept working with ATI. The clean-up crew was able to clear up the door and mess caused by the restoration. The countertop was repaired. We've been advised we will be reimbursed for the damage to our wood walls. We hauled away almost all of the garbage, left in and around our home.

Now that the work is finally complete, we are relieved to have our home back, but the experience was unacceptable and needs to be formally acknowledged.

They did a great job.

I've dealt with ATI here for the last, I'm going to say, 5 years, and as a property and facility manager, ATI has always been a great company. They come in very professional and very open, with nothing between the blanks, just pretty much a go-to for all. They're courteous, and I have nothing but great things to say. I've had great experiences working with them, and they are one of the most well-rounded, developed companies in the restoration-from-A-to-Z type. in my field of work that I work in. They keep me well informed at all times.

Very experienced and professional. Worked really well to coordinate with the environmental testing team. I used ATI for smoke and ash damage and then for mold damage in another of my properties.

ATI is a great company, and they took good care of me and my family.

It was a very slow process getting back into my house.

They were outstanding. Jay Coyle, the project manager, was professional, courteous, and timely and went above and beyond. The folks who did the work paid great attention to detail and were overresponsive. they overdelivered.

They have excellent customer service.

While doing my project the work they did was impeccable. But worker didn’t always meet scheduled dates.

I had to argue over the work for a couple of years!

ATI knows what they're doing and they're really great to work with

They were great in the beginning, but they never finished the job. They never came back.

Excellent communication, expertise and responsiveness to our issues.

ATI has always been really great for me. They have a really quick response time and really take care of the situation.

ATI has always been really great for me. They have a really quick response time and really take care of the situation.

When my home flooded, I called my insurance company and they sent ATI. ATI arrived very quickly and worked tirelessly to restore my home.

Eric Wingham is fantastic

Being on time and professional work!

I would recommend them.

The ATI Mitigation team and Construction team would be who I would recommend hands down to anyone.

Very friendly and aware that I had a little child in the home.