The work started over a month later than I signed the original paperwork for-I originally would not have recommended at all except the workers who came to do the job esp Jose were amazing and the job they did was great.

Great customer service tip tier

I have had very good responses by the personnel.

They are dependable and quick to respond.

Terrible company with horrible communications. Very disorganized and the little bit of work the way performed was terrible. They were contacted in February and took over a month to show up for an emergency service.

They did very professional work.

They did very professional work.

The tarps ATI Restoration put up have already blown off halfway, and there’s water in them that’s about to burst in. The tarps are now completely off the top of the house.

They were easy to work with, provided great communication, and did fantastic work.

They were easy to work with, provided great communication, and did fantastic work.

The crew were very meticulous and got the job done nicely, especially Enrique, Jonathan and the rest of their crew. Hector was very attenditive and prompt in responding with our communication.

The work crews were the best, efficient, on time, & friendly.

I like the way they walk you through the process from beginning to end. They are very responsible and precise in delivering excellent service.

Everything was great! Except they left hazardous waste barrells on our lawn for a while. And we're still waiting on a quote for a shower replacement. :-)

Tony

Tried to force me into an unnecessary asbestos test. The water damage was in an add-on but in the mid 80’s. 🤬

Came on time and did a good job

Everyone was super nice and they did a great job. The plumber and the rug installer also did an excellent job

The guys were quick, efficient, and friendly

Work quality seemed good. Accounting and finance department was awful.

It took a very long time to get my work scheduled and to begin. It was difficult to finalize the plan.

While the quality of the work was very acceptable, the timetable in accomplishing both the remediation and then the rebuild was unsatisfactory.
By the way this is Don, the owner, answering and not Mark the tenant who wasn’t involved other than initially when the leak occurred.

Unpacked previously sealed boxes, mixed stuff up, then labelled 70% of the boxes as “Garage”. It took me weeks to sort it out.

John and Antonio were great! They cleaned up every day before they left and made sure our couch, chair and TV were in place. The work and painting is perfect.

ive personally had issues in the past with you guys but have seen a change so far resect is earned and you guys lost it with a earlier incident so that respect and trust needs to be reearned

Every ATI employee that I encountered was extremely professional and helpful. Mariah (scheduler), Mike Nelson (project manager), Carlos, Ricardo, and Carlos (site restoration) all were very professional, personable, and efficient. I would definitely recommend ATI to any of my family and friends.

Communication from office staff regarding the process.

ATI strung this project out for almost 6 months and failed to deliver on the agreed upon quote. I’ve never dealt with a company less communicative and more dishonest than ATI

They are very thorough and professional. You will not be disappointed even with complex and difficult conditions.

I appreciated the constant, professional and comprehensive communication by project manager Jay Coyle and his team. All trades were prompt, professional, conscientious and courteous. We are extremely satisfied with the outcome. I highly recommend ATI for their restoration expertise.

The ones that did the work for the water mitigation were great. Very attentive and helpful. The project manager not so much. Had to call or email several times to get timing updates for the job and then for the repair.

They responded immmediately when I had a problem and they gave me good advice. It was water damage and if I had waited longer it would have caused more problems. I agreed to let them come out and they came immediately. They took care of it immediately.

Overall, my experience was good. The communication was good. Things were done on time and accordingly. I am pretty happy with the work.

they were the nicest group of people and very helpful!they did a great job.

The ATI Restoration project manager was good. The people who came to extract the water, Roberto and Mo, were outstanding. After that point, it was turned over to Pete.

It took me over six months to have this project started. And then they changed project managers twice.

They were very nice and did a wonderful job.

excellent customer service and excellent quality

Despite some delays, our kitchen turned out beau

I like the way they came in and did the work, no lollygagging, and just took care of business

Work never started after months of poor
Communication and inability to manage subcontractors. Insurance company fired you and we had to start all over again.

They provided no feedback after the work was done.

It was a relief having the Restoration Group show up in a timely manner and quickly went to work. Great workers and I highly recommend them! Thanks guys!

They do good work.

I think they do good work, but communication is lacking.

Not likely to recommend! It took forever to get the initial quote and the excuse was always the insurance adjuster (nearly 2 months). List of requested materials for the job was given to the construction manager and it was as if the project/construction managers weren't communicating about what would and wouldn't be done. Multiple back and forth messages between them pointing the finger at each other and both were clueless. Knowing now what we went through, this pair would not have been on our job. Zero dust mitigation... zero. The AC system was not protected from the clouds of dust created(grinding tile indoors, mortar removal with grinder, grout dust left on tile for 2 weeks). Wet cutting of tile, mixing of mortar all done on the front porch, coating our entry concrete and door in tile mess. The Construction manager at times seemed clueless about the job(dates and times of appointments, changing scheduled visits, and what we had requested to be done, as if he never read his notes) and not a single time followed up with us on his own to see how the job was going. No final walk through of the house has ever been done. They were pushing for us to sign without even inspecting. Personally we just wanted to be done with ATI.

They have to work on their organization and communication.

I really like the color pink that they picked for my house.

They were quick, efficient, cleaned up, and I was happy with the service.

They were often late. Once they got going, they were okay, but I waited for over a month for them to actually start the work. This whole time, I am staying in a hotel because I couldn't be here during work, so I am being generous with a three.