The professionalism was the best and I could have not been more pleased with all of the communication and work done by the ATI Team. This job was actually done at 4101 Ada, Flower Mound, which is my mother's home. Long story for why we needed the work. My mother is in her 90s and sometimes can present "challenges" to situations. This was a very difficult event that took place at her home and your team was great. Brandon was the team lead and he worked so well with my mom. I am very grateful for the respect and kindness she showed her and me.

All workers were skilled and responsive to our needs.

Cost was expensive. Service was exceptional

I called you after my insurance adjuster referred your company. They called back a few days later. By then I did a temp roof by myself as it rained in my hobby room damaging even more of my personal property. When they finically showed up they used the tarps I purchased to secure the temp roof and board up. They set two full size air scrubbers and zero air movement and no dehumidifier’s. This mistake allowed soot particulates to blow throughout my entire home and cross contaminated my entire living room, my entire kitchen, hallway , hall closet and the downstairs living room. The relative humidity along with the smoke caused more damage to electronics , sentimental items and clothing. Never would ai recommend them to anyone.

A half bath small fix and update took over 5 months with multiple stops because something was not done correctly or a crucial piece was cut wrong and had to be re ordered. Then we were blamed for making the project harder even though we were well within the limits of what was discussed at the beginning. At one point I got a quote for the final parts and it was extremely high. When I questioned why I was then told it was because they "accidentely" double charged me on things. Had I not reached out I highly doubt that mess up would have been found. It makes me wonder if that has happened to others as well. I am overall not impressed by this job.

Horrible communication and service.

Communication was good, price was reasonable, work was excellent and done quickly. What more can you ask for?

Very professional - always listened to our demands

Good communication about all work going on, friendly helpful people,excellent quality of work!

Very slow to no response. I tried to contact the project manager (Jeremy) many times to make a change - I am giving up because it is too difficult to proceed without document for next step. I contacted AAA for help, Amy said she called everyone at ATI too but to no avail.

They came in and took care of cleaning up everything.

We anticipated ATI to complete the job at our home. We were told somebody would be contacting us for the next step. Nobody ever reached out to my husband or I. It left us scrambling to find another provider.

Not only did my first adjuster with ATI Restoration that was working with my insurance company suddenly up and disappeared right when it was time to do the estimate of my belongings that needed replaced or reimbursed for he didn’t contact anybody. ATI didn’t reach out. I was left weeks with nothing and the insurance company has taken advantage of that and said that he said I have nothing that needs to be deemed non-salvageable and then the second person that took over the claim after I called him, went out of my way to find the guy came out once with his boss or superintendent don’t know who she was. They came out for about 1520 minutes listened to the show, took their air scrubber that I pointed out that I still had because I had to unhook it out of my window myself and left spoke to him one other time never heard from him again and now there’s a bill for over $4000 that I guess they’re my insurance paid them and then I got warranty for the work they did which they never did anything no work was done. I’m still sitting here in a home that is not safe to live in. The insurance company is not paying anything out to me because AT&T ation team not doing their job and misleading me. I am a single mom who’s about to lose her car her home all because of this I put every dollar I have into trying to survive since this happened. Do not trust these people they do a half *** job and leave you hanging right in the middle when you need a most.

I got an email a week ago that someone would be in contact shortly to discuss getting my property back in shape. I called the project director listed in the email after a few days without hearing anything, only to learn that he does not work in this department anymore. At least he gave me the contact info for the right project director. A call and a message into him (James Perez) remains unanswered.

Great company to work with, great quality of work, excellent communicaiton. Quick solutions to probelms provided

ATI did a good job on our project.
They are reliable and easy to communicate with.
We appreciate them and are glad we did business with them.

They explained to me in layman term what and why they had to do sure things, and listen when I question their action.

I really want to give a shout out to Jeremy Rodriguez. He was a great communicator, took the time to explain the insurance process and kept me up to date on what was happening, and always answered my questions. It was a crazy rainy season and we had a family loss, and he was great to work with and communicate with.

ATI is very dependable. They are on time, very skilled, and reliable.

Exceptional workmanship, exceptional communication, and timely work completion!!!

St times it was hard to get in touch with someone on our house.

They are very sloppy

You were terrible, didn’t communicate and don’t even have my name correct. Hilarious that I even received this after that debacle.

They were very polite and did what they promised. If it wasn't possible, they said they couldn't do it. If they said they would be here at 6:00, they would be here. If they were delayed in traffic, they would call and let me know it would be 6:15. They were very polite and considerate.

Once it was discovered that we hired a public adjuster the ATI rep assigned to our home did little to no real work. The list that was submitted to our adjuster was undervalued for many items, and total loss value was short from what our public adjuster came in at by about $178,000. The discrepancy is unacceptable.

Our home contents were thrown all over the place, and agents from ATI were making contents about items in our home weren’t really damaged and discussed taking them home for themselves. Very unprofessional.

your techs are top notch, they've done this before and they needes no superversion from our team

They were very good. All nice and did good work. Rich was very helpful throughout the process.

This project took 1 year and 3 month to complete with lack of communication, 3 different project managers and a project director that just stopped communicating with me.

We started working with ATI on this issue for a year now. The communication is sparse. We call a couple times every week. They have had contractors come and patch the issue instead of fix it and they haven’t even done it correctly so it is causing more issues. They don’t know what the problem is now and we are just in waiting mode. I don’t wish this experience on anyone else. I would not recommend, in fact, I would tell people to avoid them.

Fast, friendly service. High quality work.

Everything was completed on time and the work was very well done.

Project manager was awesome! People friendly

The friendliness and great response from the Project Manager to any questions.

The job took many months

STOP CONTACTING US.

I love working with Sam Trembalay, great communicator and definitely a key asset for ATI

Both ES & Repair crews were professional and took care of business in a timely manner

When I asked to extend my drying out time they where very accommodating.

Terry was outstanding, very professional all round helpful and friendly. He kept me in the the loop and things went as planned.

I'm very sorry to give a bad report. At one time, I felt differently. Procare took way too long to do a job that started in Fall of 2022. Still have repair work that they refuse to do. I've had an addt'l expense of $700 because of Procare error. I was told I'd be reimbursed. I provided a copy of expense. Now being told I will not be. Accusing me years later of having a balance due. I do not.Had no idea - Just informed of that this year. I had good feelings about Procare in the beginning. Now, unfortunately that's changed. I hope my honesty & straightforward attitude will not cause defensive retaliation - I think it may.

Worst customer service and project management I’ve ever experienced. For such a small project I ended up getting assigned several different project managers who were ill informed of the status of the work on my home. They cut corners in effort to save money y trying to have the siding company do the electrical work of rehanging my coach light that still haven’t been done correctly by the electrician they sent out who half asses the work rather than do it correctly.

Better tarping job of roof (window wasn’t tarped or covered).

My sink leaks after you reinstalled it and no one answers my phone calls in regard.

My invoice wasn’t itemized, they haven’t finished the job, no one contacted me, and I had to call 4 times to pay my bill.

Stephania and her team are excellent! Stephania is friendly, professional, attentive to detail, and used caution and care in protecting our belongings. She had a good working relationship with her team. She is an impressive asset to ATI, I would recommend her and her team highly!

Do a better approach to a timely manner.

Hard workers, take pride in their work, I was very impressed.

The event took pace on Feb. 8th. The cleanup was done quickly. The satisfaction ends there. Nothing has been done since Feb.10th when the cleanup was complete .Having no ceiling made it impossible to keep my house at a reasonable temperature....A lot of the heat went out through the "non-ceiling My PSE&G bill was $100.00 more than the previous month and I was freezing in my house !!."My Pastor and a deacon from my church put up a tarp to help a litlle with the heat loss Do you remember what the temperatures were in this time period ??I pray every day that the work will be done soon. Than you for the opportunity to vent. Easter dinner will not be at my house this year. God Bess.

The process of working with ATI has been a nightmare for us and the work is still not finished.

Nice people.