Quality of work was satisfactory, but the project took over two months to complete.

While our initial experience with ATI’s water mitigation team was excellent, the rebuild phase that followed was deeply disappointing and has significantly changed our overall perception of the company.

After mitigation was complete, the rebuild process was plagued by ongoing communication failures, lack of accountability, and poor project management. Our assigned project manager was difficult to reach, slow to respond, and often failed to follow through on commitments or timelines that were clearly communicated. This created unnecessary delays and left us in a constant position of having to chase down updates rather than being proactively informed. What should have been a structured, professionally managed restoration instead felt disorganized and reactive.

In addition, the lack of coordination and oversight led to repeated frustrations, extended timelines, and a loss of confidence that the project was being handled with the level of care and professionalism we expected. The rebuild phase ultimately did not reflect the same standards demonstrated by the mitigation team, which made the overall experience inconsistent and stressful.

Based on our experience with the rebuild and project management side of the process, we would not recommend ATI for full restoration services. While their mitigation team performed well, the failures during reconstruction and project oversight overshadowed that positive start and made the overall experience far more difficult than it should have been.

John was very helpful and amazing. Also, Diego did great work. And everybody was very honest and helpful.

The first crew left raw sewage in the ceiling and walls. Had to ask them to cut out the part that wasn’t done.

Good experience

The did the job quickly, inspire of weather and holidays.

so responsive and professional

Staff were very pleasant

I am not likely to recommend ATI Restoration to a friend because they were not a professional group. I like working with them and enjoyed the prompt responses and supervision. They had a good understanding of the work and did everything fully without causing me any problems.

ATI Restoration had inconsistent communication especially with the billing department.

awful. too much followup. didnt fix everything. little done right the first time. dont think summer was as involved as she should have been. dragged on way to long. qualtiy of workmanship not the greatest.

Every one that came to my home to restore the damage were very kind and kept me informed about the work they were to do and did a good cleanup job at the end of the day.

Excellent service

Completed the job effectively and quickly. Professional team.

The process was efficient and the job was done thoroughly.

Very easy to work with. Responsive

Project took too long and there was poor communication.
The quality of workmanship was great.

Paul Cenac and Rich we’re awesome to with.
They both were so professional and a pleasure to work with.
Your company is very lucky to have such personable employees.

Invoicing is not clear. We were told to expect a certain price and it ended up being double that.

The quality of the work is great, nice planning and finishing except some delays due to multiple projects they do simultaneously.

The process was one crew moisture mapped the other crew demoed the area than another crew came to check if it was dry and determined additional drywall needed to be removed. Not sure the purpose of the first crew and the demo crew if additional moisture is found.

We would recommend ATI Restoration to anyone needing remodeling. Crew is top notch! Couldn’t have asked for a better team!

Workers were very detailed and professional, did a great job!

they were friendly, focused and got the job done as planned. They did very well.

Professional from start to finish.

ATI Restoration was awesome. I have been dealing with them for years, and they are always on time and always get the job done.

Anthony and his team with Mitigation was great to work with. Jerry was wonderful and was always available and the glue of the project. Very good. Oscar was great and very talented.

Very professional! Attention to detail was incredible!

Good quality work, when it was getting done.

The project manager Art was very responsive and helpful, but the subcontractors were often difficult to communicate with, and the whole process was very slow. I also had to point out problems that should have been obvious to them. Overall, not impressed and not sure I'd recommend them.

This was the worst customer experience that I have ever had. They are unprofessional, untimely, provide low quality of work, and they had to redo a lot of work. My wife and I project managed most of the job.

Good service and on time

The crew was fine. The project manager was unreliable and untrustworthy. He would tell us one thing and reality would be very different. He lied about his crew, he lied to me about a conversation he had with my wife, and he lied about conversations we had directly.

Yes, I would recommend it him because he works with our schedule. It was very prompt when he said he was gonna be there and I appreciate it that.

For the most part, I didn't have any problems with them, but I did have a problem with another company they referred.

Floors look great, new cabinets and island are exactly as I wanted

Communication between you and us was difficult and had to try several times to get ahold of anyone to help

Lack of communication. Window replacement took almost six months… still never received the requested invoice for the job. Very unprofessional job.

Great communication throughout the process. Provided suggestions on alternate options.

It couldn’t have gotten any worse on February 16 when Russell and Adam from ATI showed up and we were going through the project and everything that had been disgusted with Russell and I that was gonna happen and that was in writing and then had with the kitchen flooring that for a couple weeks now I have been searching for flooring and Adam comes in and says oh it’s only whatever inch and it can just be sanded in every stain. I stood there in shock because I had completely thought for weeks that we were putting in getting to put in new flooring and he turned around and said it is what it is and he and Russell left without talking to me anything else and they stood outside for over an hour. We’re talking to each other probably just be guessing and I sat there in my car, waiting to talk to Russell I finally gave up and went in my house waiting and he left, and I’ve called him twice, and he has not returned my call and never picked up. I would not use these people. They have no respect for others their clients or anything else.

On time

very professional and easy to work with job done fairly quickly considering that we just had a snow storm

Very thorough and great customer service.

The quality of their work is impressive.

The carpenters were excellent

I would warn people that they work for the insurance company and try to save them money instead of taking care of the problem.

Every aspect of the project was handled with expertise and professionalism. We had great confidence in the work and loved the final product.

Communication is excellent, work was done at a timely pace.

It took two years and 3 different project managers to get a partial bathroom reconstruction finished. The last PM (Calvin) was excellent and worked proactively to get the job done, but the previous PMs didn't seem to do anything to move the job forward unless I contacted them to check on the project's status. Getting materials took forever. Scheduling work took forever. The whole process just moved too slowly.

Very high priced. 1500.00 dollars for 1 hour of work,Jesse James without a gun.