It took way too long, and isn’t finished yet. At one point I went about six weeks with nothing happening. My emails weren’t replied to, phones weren’t answered, and voicemails weren’t replied to. When I finally was able to get to a human being, I was told things like, “Oh, I sent ‘so and so’ an email.” Or, “I sent ‘so and so’ a text.” Then I would wait another week and start over again.

Apparently, the guy in charge of my project left the company, and my job was forgotten about.

Lately I’ve been told my work will be delayed for higher priority projects. I think by now my contract should be at the top of everyone’s lists.


One time I stopped by my house during a summer heat wave. No one had been there for a week. The air conditioning was set at 73 degrees. I put it at 76 when I’m sleeping! That ended up costing me an extra $90. Then I walked around the outside, and one of my back doors was open. Not just unlocked, open!

Tarp install delayed 1 day after planned install. That night a downpour dumped additional water inside my home. Tarp leaked and ATI had to return 4 times. In the meantime paneling, furniture, and flooring unnecessarily ruined. The dehumidifier in the crawl space was not put in service for more than a week after event. One dehumidifier they set out leaked and the second one stopped working after 1 day.

Have at least one of your work crew (the ones that actually do the work) be fluent in English.

I have no issues with the ACM abatement portion for the project. The area of concern is from the construction repair portion of the project. The team did not meet my timeline because they did not order the necessary accessories to complete my project. They didn't order them until the day the project was to be turned over. I ended up having someone else complete that portion of the work, and I still had to pay for the accessories that were ordered and not installed.

Overall I was pleased with customer service and quality of work. My only problem was inability to get response when asking about scheduling of final phase.

As traumatic as it was, the overall experience with ATI was very good.

Sean Nikzad provides great service.

Great customer service, fast and efficient service

I went with ATI because I had used Kress Restoration in the past. ATI had bought them out. The difference was night and day. I am still finding things that were not done right. To be fair, 90% of what they did, they did right and they did well. The other 10% leaves me never wanting to use them again and I plan to let State Farm know that.

You have not finished the job! When I try to email Sedgwick (Connor Norris) my only Point of Contact

Sarah and everyone we worked with were fantastic! Very patient and helpful as we navigated this process with the insurance company.

No one has started on the repairs yet. I have bare floors and need them to start work.

ATI Restoration took a long time to get the work done, but the quality of the workmanship was good.

So far, so good! Need more data to make a final recommendation though.

Aaron Romo, was quick to contact us after that I couldn’t get him to call me back! He didn’t keep us in the loop about the process. The company didn’t have adequate personnel to pull my custom cabinets. I told them they were custom from the beginning and I had foam insulation behind them. They didn’t believe me. Part of the water damaged floors were pulled for remediation. Under the cabinets had the worst part of the water damage they sat for almost a month waiting for their one cabinet person to pull them! After they were pulled they sat in my garage for over six weeks. Waiting to be fixed! they should have put the cabinets on the schedule when they first took my project. Aaron promised me they would have the project completed by the end of June. We didn’t get moved back into our house until the end ofSeptember! Also, because of the delay on the cabinets more work had to be done to them mold built up on the back of them. Had they been pulled almost immediately that would not have been a problem.
This cost us more time and money!

Very professional technicians and was able to communicate with Giancarlo and Jerry with these

Quality work, listened to what was important to me.

Too many delays due to a person in a key role who forgot about somethings they were supposed to do. Once things were started though it all came together very quickly. I am concerned though about receiving our funds back for items we purchased as insurance provided funds over the prices we paid and we're supposed to get all of those amounts.

The preservation did not preserve, it was wasteful, and it with 7 times more expensive than it should have been.

The Projsect Manager, Mike Beck handeled all my concerns in the best way possible. He is the reason I am happy with the company. They did fix the problem successfully too.

Project management, communication, damage to property, lack of empathy for a family going through a disaster.

The communication could be much better.

Overpriced but the service is sverage.

They completed the work well.

It took over 3 months to complete your restoration.