It depends on the crew. The first crew I got the beginning of this project did not do a very good job. The second crew, of this project a very good job.

Speed in response and good work on the job

My repairs took 8 mths to fix. The wrong materials were ordered several times, communication was all but non existent. One of the worst experiences I have had with home repairs.

It took 11 months for you to finish my house from a water pipe burst. I felt like the people working on it had no idea what they were doing. And you didn’t go through the proper channels of getting things approved by my insurance company.

It was one of the worst experience and most frustrating, that I’ve had to deal with.

ATI has been great. Jeremy Vasquez and Jay Colye were top of the trees. Very responsive, professional and concerned with our satisfaction. All workers worked hard and fast. Work quality excellent. Pack Back is tomorrow and, fingers crossed, nothing broken and a smooth put back of our things.

Professional, down to earth people

reword I cannot recommend ATI Restoration highly enough. Tami Umland, Justin Moore and Jose Sandoval are the team I work with, and they are amazing! Across all of our location working on projects big and small the entire ATI team is consistently reliable, exceptionally responsive, and a true pleasure to work with. Their dedication, hard work, and support have been invaluable, ensuring that every project is handled with the highest level of professionalism and care. An outstanding team that consistently goes above and beyond!

Professionalism, communications good, good follow through. Excellent work

No communication. Rarely showed up when they were supposed to. Went days without doing any work. Took 2 extra month to complete work. Several things had to be redone. Siding was a mess after we told them not to let specific person put it up and they sent him anyway.

All the workers and tradesmen were excellent

Due to the nature of the cleanup crew vs the sub that actually did the work, an email showing those companies and the appropriate contacts (names and numbers) would be appreciated so that I didn't have to decipher what was what as people reached out to me.

Initial prework contact was good. After that it was sketchy until crew arrived.

Your company's communication, scheduling and overall organization are absolutely abysmal!!!!

Process was pretty decent until last phase

Lack of communication. Hard to get responses. Had to call multiple PM's to get anything done

The cleanup manager and crew was outstanding and so were the installation crew. The management for the installation needed to insure parts for the installation were in place in an adequate time frame.

I was not satisfied with how ATI handled the decision to dry the carpet & wood, versus remove the wet areas.

When I filed my insurance claim I chose ATI at the recommendation of my insurer to make things simple. ATI was easy to work with and professional. Rich the project manager handled the entire job like a real pro. Rich went well out of his way to make sure as a client I was satisfied with the work performed. He was always available, courteous and easy to work with. I have no clue if ATI is a good company, but if you happen to get rich assigned to your job then your in luck. As long as they have project managers like him then everything will work out

Our water mitigation team was first rate. Oven and Jason were professional, thorough and well prepared, and also helpful and courteous. Simply the best!

Staff was helpful and took the time to explain the process to us.

We were told up front by Ron Heverly that the job would take about 5 weeks. It took over 4 months due to poor communication, committing to dates and never showing up.

Customer service and friendly staff.

The entire process has been a nightmare. The quality of work preformed was subpar. The repairs weren't fully done.i In the downstairs area the texture doesn't match. It is supposed to be completely textured but some parts are completely smooth while other areas are a different texture. An area that was obviously damaged due to the leak was never repaired. Visible signs of cracking around the vents are still there. The drywall was never removed or repaired. The upstairs vanity that was damaged was reused and you can see the bubbling clearly on the doors as well as chipping that was done by your repair people. I will have to pay to get this repaired which should have been taken care of in this claim. The slope of the shower floor wasn't done properly in areas and water doesn't flow into the drain it just sits stagnant. Very poor work quality. Very disappointed that USAA recommended them.

Mr. Kevin Wang and Mr. Lebrente Stephenson were both extremely informative and professional throughout the entire project. They answered all of my questions, kept me updated on the progress, and clearly explained what I could expect and how long the project would take. They provided me with a great deal of valuable information and made sure I stayed informed every step of the way. I truly appreciated their communication, knowledge, and professionalism throughout the process.

Everyone has been quick to respond to texts and calls and they explain things thoroughly.