The job wasn’t completed. When mold was discovered ATI disappeared and I had to bring in another restoration firm to finish the job. The drying out of the water damage was excellent but not following through was disappointing.

Project Manager was very responsive and helpful with all my questions. Everyone was respectful of my home and did very good work.

Staff was very professional and courteous. They were meticulous in their work, isolating the work areas in order to keep rest of the rooms clean.

Poor communication. Team left without returning my mirrors back to where they were supposed to be. Some good work in some phases but not great me having to chase for updates.

Hard workers, quality work

The first work done of dehydrating my house after a water leak was good. The restoration was a nightmare. I would never recommend someone go through the restoration nightmare with this company.

The communication was not the greatest throughout the process.

The communication was not the greatest throughout the process.

Because customer is what are all looking for and Jeremy aced it respectfully.

They are very reliable, and they are fast in responding.

ATI Restoration responds fast, and they are always very attentive to what they are doing.

They have poor communication throughout the whole ordeal that I had with the problem with my house.

You did not just disappoint you horrified!! It took 106 days for you to complete a job that should have taken no more than 8 to 10 days! The lack of communication with your contact people in Pittsburgh is beyond the pale. The first person sent to make repairs did so much damage it took three days for another laborer from ATI to repair that damage. That same laborer was returned to work on the house but when he did show up he said he would not work because the company did not send someone to help him and then he would leave. He acted so strangely I told your representative I did not want him in our home. Also, weeks would go by before someone from ATI would came back to work on the job. For days, laborer supplies were stacked up in our dining room. When one of your workers did show up they arrived around 9:00 or 9:30 a.m., then took an hour for lunch, which under normal circumstances would be acceptable, but then they left by 2:30 p.m.. Very little would be accomplished in that short period of time. When asked, your own laborers told us that treating customers with such disdain was normal behavior for ATI as they themselves said they often were not returned to the same home to finish jobs in a timely manner but would be sent to another location to work. We had to endure waiting to have a bathroom vanity replaced twice as the manager did not take correct measurements and the bathroom mirror had to be replaced twice too because your workers broke it,. Your Managers were rude to us and lack communication skills and do not even communicate with one another. ATI is a nightmare!!! I will mention here that I do plan to let the Better Business Bureau know about our terrible experience with ATI. We are a couple in our 80's that you took extreme advantage of. You could see we were frail and instead of trying to make thing better for us you treated us terribly. Shame on you !My deepest prayer is that our paths never cross with ATI again.

I was quoted a price and charged a different price.

They're fast and responsive.

They're fast and responsive.

They're fast and responsive.

They're fast and responsive.

They are good. They seemed understaffed. The staff knew what they were doing.

I am very satisfied with their performance.

I had overall satisfaction with the workmen who worked on the project.

prompt, good response

The service provided is good, but the follow-up needs improvement.

Every ATI Restoration employee and representative handled me with care and compassion during every encounter.

ATI through its project leader Danny Aguilera said the water damage would be removed and completely restored but left with a giant hole in the wall and ceiling and said ATI did not have any more responsibilities.