ATI did an excellent job addressing my concerns and specifications throughout the project. I am satisfied with the work they did.

work not competed in a timely manner. no shows happened multiple times during the project. I would never recommend this company to anyone for any reason.

Project started a month later than quoted, had to follow up with the project manager 2 times. The repair was completed roughly on time, 2 days later. Kyle fixed the issue with one of the contractor.
We experienced a small problem with billing as the recoverable payment was not issued from the insurance company and miscommunication with ATI contractor of which portion is to pay/to whom. All settled at the end. Work performed as expected.

They took all the contents from my home, and returned boxes for me to unpack. They disconnected all my electronics and left that for me to connect and figure out. My laminate floor is uneven and when I try and tell them. They just over talk with nonsense and never come and look at the situation. This project was stared in July and it's now November and they're still trying to get it right and we were out of the house for two months.
It's has been the most stressful ordeal and I've had laminate floor done in my home 3 times with this time. It was by far the worse one. I got a call this week asking if i still needed help unpacking the boxes 5 months later. What kind of customer service it that? I hate giving reviews but you asked.

The work was delayed, stuff was missed but eventually righted. The main reason for a solid 10/10 is the customer service. My ex had spent the insurance claim money on herself and left me alone with the bill. However, ATIs collection representatives worked with me on a payment schedule that would pay it off quickly and mild stress. When I came up short a month I notified them and they let me defer the payment easily no sweat. I was reliably paying down 2,000 so they trusted that I was paying them back in money and apologies for their workers having not been paid yet. I am a prideful man, and I pay all my debts. I apologized for my situation and broke down crying after my last payment which they even graciously and needlessly gave me credit so they saved me 300 in the end. They didn’t have to go that far but they did. They are compassionate human beings with good hearts and I’m thankful they listened to my trouble. I doubt any other company will repeat this act, so I recommend ATI to the highest degree possible.

Clear communication and did a thorough job

Non responsive to repeated request for information about days/time crew was coming to work. Workers showed up without proper tools to do job.

Still waiting for the Wright quotes it’s been almost 2 weeks

It's been 19 months. It should've be done!!!

Definitely not.

There’s nothing to recommend ATI basically along with Sedgwick screwed everything up and kept telling me it was my fault and this was absolutely true from Adam and David Burtch. He said horrible things left things undone and it’s still not finished. And I don’t know who thinks it’s finished because I never signed up on anything and it’s not the job is not complete to this day which is over one year and four months

Communication was good and friendly

Probably make sure the boots on the ground workers know the scope of work and a supervisor to check to make sure it's done to expectations.

very friendly and pleasant to deal with

Very hard a clear plan from the contractor. Ie lack of updates

ATI Restoration has great communication and great service. Their service is friendly, and in our situation, they really made an extra effort with us to get the work done—even before what would be normal in this situation.

A written length of guarantee of work performed by ATI would be good to give to customers.

Poor communication

Good Experience.

Great customer service. Helped to resolve my insurance claim. Thank you!

I am waiting to see if they fix what needs to be fixed satisfactorily

Excellent work when completed, and very friendly.

Our interaction with the ATI team has been great. Jerry Azzato and John Warnstredt have communicated with us on the projects process giving us confidence that ATI will complete this project to our satisfaction.

So far with my experience, it has been very professional, respectful and helpful with my project.

We would not recommend ATI and by the time they were finished with our project, we just wanted them out of our house.