Service started off strong (10/10). Something happened mid-way and quality of service went downhill from there. It's only a 6 and not lower because only on the tail end did things feel like it was improving. But it was too late -- damage was done.

Their job was professionally done.

Treated me like family.

Lack of communication. Project managers change numerous times during project and no one lets me know.

Very

Refusal to state what was found after demolition was completed.

The project pricing was not disclosed, and there was sticker shock upon completion of the work.

The work is beautiful when the project is completed.

The quality and dependability of the Kress Company and its crew were worth having contracted them.

ATI Restoration was great with their time frame and with the project itself.

They are very professional.

Extremely poor experience. Delays, lack of communication, diminishing trust, lack of quality control, no follow through, over promising/under delivering, felt taken advantage of, lack of respect from Mark Nelson, over purchasing of materials, inaccurate timelines

All the technicians who assisted us were kind, thorough and professional.

Communication was poor and frustrating throughout the process. Work was not performed promptly and follow up work took too long to complete. Subcontract quality was poor, did not show care for my property or belongings in most cases. Details were missed. There was little to no oversight from the project manager.

They really try to work around our schedule to help keep the office open. Mark the project manager goes out of his way to make scheduling convenient.

They're usually super great, they're reliable, and they're super quick for every service request we have.

They were timely and very efficient.

They are very transparent and personable. They are professional.

They did great work and answered all of my questions. They made me feel at ease when they boarded up my house, and I chose them to do the reconstruction of the house.

We cannot recommend ATI Restoration based on our experience. Our claim remains ongoing, and we continue to dispute aspects of the mitigation and restoration work. We have concerns regarding containment, communication, workmanship, protection of our home and contents, and unresolved conditions that remain under evaluation. Because these matters have not been resolved, we are unable to state that we are satisfied with ATI's services.

They were very responsive.

We were able to coordinate the work while we were out of our home on vacation to a week. It was great coming home to a new floor and everything back in place.

The communication is great throughout the whole entire process.

We had a rough start with poor communication from our Project Director. Unfortunately, I had to involve our insurance company and the 3rd party management group Contractor Connection before we were able to see any forward momentum and proper communication. However, once we were assigned to a new Project Director, Tyler, things improved significantly. We ran into some quality issues with the subcontractor on our project and Tyler immediately reached out to the subcontractor to resolve said issues.
I’m not confident that I would have had the same results had I not had the backing of Contractor Connection, so I can’t say for certain I’d wholeheartedly recommend ATI.

Worker were extremely polite and efficient with their work always on time