The job got done, it was just a hassle from the first moment on. It literally took months to get one day of work done.

We have worked with the ATI team on several major floods in our medical building. They are always quick to respond, extertise to review and make quick decisions about remediation steps.
Henry is a great project manager.

Jim was an excellent project manager, the team did excellent work.

All employees were considerate, helpful, polite, timely, and tidy.

I had to have them return a 2nd time because the first estimate was completed and the hot water closet was not repaired. Had to reschedule them to return another trip later in the month.

Communication was great. Great follow through

Took to long to complete the job

I am very satisfied. I am very, very satisfied with the work, the company, and the professionalism. I do not have any problems at all.

I am very satisfied. I am very, very satisfied with the work, the company, and the professionalism. I do not have any problems at all.

I has given misinformation concerning installation costs. They were inflated and now I am waiting for a refund. Then a very poor leveling was done prior to LVP installation. This has caused joint shifting and cracking noises when walking on the floor. ATI has stated they are willing to repair flooring and waiting on this to be scheduled. Would not recommend this company.

Communication was great and they handled everything with professionalism and care.

Very quick response to water leak issue. Very responsive in all aspects of service.

ATI did an amazing job! Very professional, fast, efficient, and completed the work on time. Great communication and quality work. Highly recommend!

Communication, understanding of the situation and availability.

Communication, execution due to down time. No sense of urgency.

Don’t feel like typing that much.

I will not rate this question because at this time, I don't feel I can answer in an unbiased manner.

Where do I start...

Unsure at this time. We are waiting to see what will happen next and how long we will be waiting before next steps happen.

Responsive, quality of work, professional and friendly

Poor communication; extremely long time to get the work done; workers on-site not respectful of my property (used my personal tools; one of the day workers who I allowed to use the restroom in the unit pissed all over the bathroom floor and did not clean it up; they also left some trash from snacks in the unit despite having my own trash bags easily accessible).

Lack of communication

Everything promised by Kevin Ramirez was accomplished. The Project Manager, Paul Embrey was outstanding to work with, as were all of the workers. Very respectful and professional. The work was beautifully completed.

The Workmanship and attention to detail was outstanding. I am VERY pleased and impressed with the quality of work performed by the ATI restoration team. The contractors used were professional and did an EXCELLENT job.

ATI Restoration lives up to their name. My house was a disaster after the storm and floods in our area. ATI dried, deconstructed, reconstructed, renovated and installed a new floor! I could ask for no more! They made me a very happy person.

Super prompt and professional!

The back patio that you repaired was left with huge gaps to the roof where now squirrels are nesting in the attic.

Professional, competent, outstanding service.

Everyone was on time did everything they said they would do, wonderful experience

In such a stressful situation the walked me through everything, they are polite, respectful to my property and my family, they have had so much patience with me with every question I had! I am very happy with the service and final product.

ATI was wonderful and we would highly recommend them to anyone! We would especially like to highlight Dominic Corcoran, who is hands down the most efficient, detailed oriented, confident and responsive individual we've ever worked with. Many many thanks!

Excellent communication!! Did a fantastic job and helped with all of the insurance paperwork. Outstanding work on all levels!!!

Good workmanship, sub par com
Indication

Everyone you sent did a fantastic job and we're so helpful guiding us through this gigantic job

Quick response great professionalism courtesy from everyone that I had contacted With

The over all service was great and the team was very responsive to the urgent need to resolve our issues. The area of growth would be the communication to the client during the process. I had to reach out to them consistently to get updates after missed deadlines and commitments.

Very competent employees, they work like they care about the project.

Clean, punctual, quiet. Did his work

Great experience. Consistent and clear communication. Employees were courteous and punctual. Overall would use again.

I valued ATI kept their warranty commitment. Work was done thoroughly, but not necessarily properly done after flood. ATI has a staff retention problem.

The mitigation crew was excellent. I’m a severely handicapped senior. Because of the great work done by the mitigation team I agreed to the ATI repair work via my nurse. I have macular degeneration in my eyes and cannot read what was sent to my cell phone. I requested someone come to my home to help me. . I was aware of my USAA deductible but not for the issues I have now. Was told I had to pay almost $1500 before the work would even begin. I can pay only by check. I have the $1000 deductible. Someone other than Stacie needs to help me. It’s not personal as her hands are probably tied.

The demo part was super amazing!!!! They covered everything, were very professional and got the job done. The rebuild is currently not going great at all. First day they were to be there between 9 and 10. Showed up around 2. Next done supposed to be there at 830, didn’t show up until 930 and was not completed at 5. Drywall done yesterday and nothing covered. My entire kitchen and dining room is covered in drywall dust. Which all my drawers that were pulled out and in the kitchen area along with my clean dishes are completely covered in dust. Today, cabinet people showed up. Wasn’t even aware they were coming. Communication and punctuality is poor.

Did good work quickly and communicated what was to happen

On time thoroughly explained everything

So far so good, but we really are just starting this project

Great cleaning up but never cane back to removed 6 bags from a month ago.

Did a nice job, craftmen were qualified, kept us informed on progress & appointments.

Overall they were timely, helpful, and did good work helping to remediate risk of mold and mildew after an ice dam this winter.

Mark Nelson and crew were great to work with. Specifically your worker Armando who did the inside work at our house.
He is highly professional, engaging, flexible, and delivers exceptional customer satisfaction. The overall project results were fantastic.

They were efficient. Need to work on speed though