Our interaction with the ATI team has been great. Jerry Azzato and John Warnstredt have communicated with us on the projects process giving us confidence that ATI will complete this project to our satisfaction.

So far with my experience, it has been very professional, respectful and helpful with my project.

Communication sucked. I filed my claim to NJM in July and I am constantly needing to ask someone for updates and or when the next step is going to be done. Told a particular day, and not one single deadline was met. Not one.

You suck can't follow directions threw away stuff you were told at least 8 times not to throw away my mother's ashes were in the dresser I had my entire life

U

Long delays, no communication and overall very dissatisfied. I asked Garald several times in this incredibly long process for updates and pictures of the process and he did neither of those things. This process started nearly three months ago with no particular date of completion. I would not recommend this company to anyone.

The technician was courteous, knowledgeable and worked very clean. He explained the process fully .

Great customer service!

This project took way too long. Sending people who could not do the job made it take longer.
We would not want any of our friends to have to go through this..

high quality work. Trustworthy.

I was referred by a former employee of ATI and I’m so pleased he did. I was so concerned as I had never experienced a mold remediation and knew that I was going to be treated fairly.

Restoration work was of very poor quality

Everyone from the office on down has been respectful and helpful when I have questions. The workplace is kept tidy.

I consider the work that ATI did to restore my home as a silver lining to an extensive, truly awful water damage situation because now my home is a huge improvement over the pre-water damage one. I feel very fortunate to have had the ATI workers reconstruct my home. Everyone was skillful, fast, truly considerate and trustworthy. I am 100% pleased with and grateful to ATI and alll the workers.

I spoke with Brad Bell August 29, 2025. He came to the house several times to verify what needed to be done from a water damage incident and remodel. I kept asking for an itemized contract in order to see the costs and possibly remove extras if necessary to save money. I couldn't get a contract from him until January 29, 2026. It wasn't itemized but very vague. I kept asking for a correct contract and he kept saying he'd get it done. We still haven't received a proper contract which has caused many issues. We couldn't get Mr Bell to start work until July 20, 2026. During that time, Mr Bell told us it was due to our insurance company refusing to pay what they'd originally told us.we told him to go ahead anyway and we'd pay for the work and deal with the insurance later because we couldn't afford more delays. For some reason, this suggestion was ignored causing They packed out our house and then it stood empty for three weeks. Again, we couldn't get a legitimate answer for why work hadn't started. When finally began work in August, there were days when workers were there for only a few hours. Some days no one was there. One issue were the windows replacement. Mr Bell forgot to order them causing a 30% increase which wasn't accounted for causing more delays. Then we were told it'd be best if we hire our own subs and pay them directly, which we're now doing. We've had to extend our stay in a rental twice.

ATI is AMAZING!! They consistently produce outstanding results. Arnold Badilla is the best. Geronimo and Enrique did such a beautiful job.

The previous Supervisor was unresponsive and dragged out repairs. So much so that he was let goo from he company. While the project is finally back on track and being completed. The months of delay has left us frustrated and mad that it has taken so long to complete.

Delays, proper communication

We weren't please with the company. Here are some examples: 1) Our incident was reported to our insurance company (USAA) in late April or Early May 2026. ATI (Aaron) promised us that the kitchen would be completely finished by the middle of July 2026 at the latest and we could move in. We finally moved back into our house n the middle of September 2026. 2) My wife would discuss with Aaron on a Friday about removing the cabinets because of mold and he would promise to get back with her that day. He didn't get back with her that day and he went on vacation the next week and didn't tell her. We had to call ATI on his vacation week and to find out he was gone. No communication about the cabinets. 3) ATI (Aaron) idn't tell us it would be 6-8 weeks before they could remove the cabinets after the restoration because their only "cabinet guy" was backed up 6-8 weeks. If we had known that upfront instead of finding it out after ATI had the job, we would have used another company. 4) Because ATI wasn't transparent with us how long the job would take, we had to rent temporary facilities to live in for several weeks longer than we were told. Yes, the insurance company paid for it but it will increase our insurance rates over the next year. 5) Our house was a custom home and it became apparent that ATI restoration didn't have much experience in restoring custom homes. They tried buying replacement parts for the cabinets and associated fixtures at Home Depot or Lowes when my wife told them that Home Depot or Lowes wouldn't carry those specific parts. They agreed with her after they went to Home Depot/Lowes. 6) My wife would take pictures of the places that needed to be retouched with paint (after the cabinets were removed and then eplaced) and send the pictures to Jay (the project manager) He would ignore the pictures or forget them and then argue with her that touch up issues were not caused by ATI. 7) I have repeatedly requested a final detail of the contract costs. They have placed costs in the detail that ATI didn't perform and we have requested their removal. Aaron's replacement Jeremy has not sent me the information after two phone call this week and promises that it would arrive.We will not pay the bill until amounts charged for services are removed from the contract and we have time to review. Today is October 23, 2026...6-7 months after we reported the incident. To summarize...No transparency in communication, lack of communication, numerous drafts of contracts where services weren't performed but charged for, no final contract, disputes with the project manager, disputes with the "touch-up" guy...I would never recommend this company.

They were courteous, explained the process of the repair as it progressed and were on time daily.

Work was fine but the pricing for work performed outrageous.

The first worker, was very thorough. He laid down paper to keep my floor clean. The 2nd guy, did not do this and so, he was cleaning the floor where he split mud form taping. But he did do a good job in cleaning after himself.

Good communication with project manager(s). Great help with security.

Mike Nickerson was empathetic to my situation & provided quick follow up to address my concerns.

My ATI Restoration Team including Bob, Jeremy, Jimmy, and John were absolutely the Best Team I could have asked for because they answered all my questions and provided an excellent combination of the highest professionalism, courtesy, kindness and superb workmanship. Thank you ! Linda

There has been an issue at every turn except for three items in this project. The director doesn’t communicate, doesn’t pass information correctly and when he said he did something on a particular item, it was not done. The information he passed to the pm isn’t accurate or isnt accurate when the information gets to us the customer. We are supposed to be completed by 10.31.26 and one item I’m questioning how that’s going to be done as the information was never sent to the insurance for approval. This has been going on since 6.21.26 The frustration.

ATI has had my job for 7 months and hasn't completed the work.

ATI was great to work with. Insurance approvals slowed down the project completion timeline, but everything is beautiful. Communication was good & the subcontractors did amazing work.

I’m still waiting for the job to get finished

Tony is amazing to work with!

Working with ATI has seriously been a nightmare. I regret moving forward with this company and I'm even more upset with my insurance for recommending ATI. Tyler took measurements and lied about timeline, was not as communicative as he said he would be, and was not pleasant to work with. I believe Victor really is a good guy, but seems to be overworked and overloaded with his projects. My project took longer than it needed because of sub-contractors and there was miscommunication throughout the project. I wouldn't recommend ATI to my worst enemy.

they lack an attention to detail that left behind a lot of cleanup for my team, and they had to come back after missing damaged items because they were rushing.

It depends on the crew. The first crew I got the beginning of this project did not do a very good job. The second crew, of this project a very good job.

Speed in response and good work on the job

My repairs took 8 mths to fix. The wrong materials were ordered several times, communication was all but non existent. One of the worst experiences I have had with home repairs.

It took 11 months for you to finish my house from a water pipe burst. I felt like the people working on it had no idea what they were doing. And you didn’t go through the proper channels of getting things approved by my insurance company.

It was one of the worst experience and most frustrating, that I’ve had to deal with.

Professional, down to earth people

reword I cannot recommend ATI Restoration highly enough. Tami Umland, Justin Moore and Jose Sandoval are the team I work with, and they are amazing! Across all of our location working on projects big and small the entire ATI team is consistently reliable, exceptionally responsive, and a true pleasure to work with. Their dedication, hard work, and support have been invaluable, ensuring that every project is handled with the highest level of professionalism and care. An outstanding team that consistently goes above and beyond!

Professionalism, communications good, good follow through. Excellent work

No communication. Rarely showed up when they were supposed to. Went days without doing any work. Took 2 extra month to complete work. Several things had to be redone. Siding was a mess after we told them not to let specific person put it up and they sent him anyway.

All the workers and tradesmen were excellent

Due to the nature of the cleanup crew vs the sub that actually did the work, an email showing those companies and the appropriate contacts (names and numbers) would be appreciated so that I didn't have to decipher what was what as people reached out to me.

Your company's communication, scheduling and overall organization are absolutely abysmal!!!!

Lack of communication. Hard to get responses. Had to call multiple PM's to get anything done

Our water mitigation team was first rate. Oven and Jason were professional, thorough and well prepared, and also helpful and courteous. Simply the best!

Staff was helpful and took the time to explain the process to us.

We were told up front by Ron Heverly that the job would take about 5 weeks. It took over 4 months due to poor communication, committing to dates and never showing up.

Customer service and friendly staff.

The entire process has been a nightmare. The quality of work preformed was subpar. The repairs weren't fully done.i In the downstairs area the texture doesn't match. It is supposed to be completely textured but some parts are completely smooth while other areas are a different texture. An area that was obviously damaged due to the leak was never repaired. Visible signs of cracking around the vents are still there. The drywall was never removed or repaired. The upstairs vanity that was damaged was reused and you can see the bubbling clearly on the doors as well as chipping that was done by your repair people. I will have to pay to get this repaired which should have been taken care of in this claim. The slope of the shower floor wasn't done properly in areas and water doesn't flow into the drain it just sits stagnant. Very poor work quality. Very disappointed that USAA recommended them.

Everyone has been quick to respond to texts and calls and they explain things thoroughly.