The carpenters were excellent

Every aspect of the project was handled with expertise and professionalism. We had great confidence in the work and loved the final product.

Communication is excellent, work was done at a timely pace.

Very high priced. 1500.00 dollars for 1 hour of work,Jesse James without a gun.

Always responsive!

Very unprofessional, sloppy work, it is obvious they did not know how to replace my kitchen cabinets- did not cover anything- I had paint on my buffet, bathroom vanity and shower rod, bedroom dresser, end tables, bathroom and kitchen floor, water damage still showing in ceiling, kitchen cabinets have space between them and the toe kick is not installed right

The overall experience and workmanship was excellent and the ATI personnel were polite and efficient.

Worst drywall i ever seen. No lighting in room. Opened up blinds and my ceiling is a mess. I can see cracks coming.

Drying out townhome was done quicky. Done well. Then.......

Very professional company and left my house better than it was before the water damage. I really loved all the crew that came out to work on our house. The water mitigation crew, rebuild crew, and pack out crew were great to work with.

I have been used as a storage plave for your equipment

The restoration on my basement was going smoothly whence work started, but the termination of the project manager running my job wasn't relayed to me. That left a 5 week window of nobody contacting me of the continuation of the restoration. When the new PM was given the work, it was completed quickly. Just more transparency would be nice to a paying customer.

Tiles not aligned large gap from tile to base board and over $500 charge for 1 day of fan dry out

Excellent service!

ATI was overall a good emergency responder. But they needed to tell me how much it would cost to remove the tree that fell on my house. If I had known what the tree guy would charge I would have used somebody else.

Communication about insurance paying claim was way off.

My only issue was the timing with everything. It took six months from start to finish. The work took about three weeks.

Good communication. Quick work and cleaned up nicely

they seemed very organized and timely with their services

The "Residential Work Authorization - Arizona" stated the work would start on 10/17/25 and would be substantially completed by 11/14/25. It was completed on 1/14/2026. ATI scheduled one month, but it took three.

Tt

They did a good job!

From first call through finishing the work. A+
Great communications … professional service. Very thorough
I recommend

Victor Cannon the Project Mngr was one of the nicest persons I have ever Met. This was such an overwhelming
experience ( im 78 yrs) and Victor is the reason I was able to survive this situation. Not only was he so kind and understanding but to professional. He managed his wonderful crew to expedite this job as quick as possible. The quality of their work was flawless. Because of Victor and his crew i will b forever grateful. This company is a number 10.

They're a trusted company when it comes to making sure things are done properly.

They're a trusted company when it comes to making sure things are done properly.

They do a good quality work at a reasonable price.

There was no communication from any representative from the company. They did not submit a bid. They did the work without prior approval for the work. Once they started the work and we went over the scope of the work that was going to be done, when they finished, that work that we had agreed upon after we actually spoke about it, did not get done. They did not even do a third of what they had explained to myself and the property manager that they were going to do. They did what they wanted, and they left the property, the apartment, a disaster. They did a very poor job cleaning up after themselves and when I contacted the representative that I had originally spoke to, she told me that I would get a call back. I never got a call back or heard from anybody. As far as a follow-up, I was told that the technician or the person that came out to give us the proposal was out of town or something. We were just fed excuse and excuse, to the point where we just received an invoice later for the scope of work that was never done. Our accounts payable ended up paying the invoice just to get it out of the way, but we ended up paying the invoice for work that was never done that they claimed to have done.

They were good. I appreciate what they did.

The process started on September eighth, twenty twenty-five, and they completed the job on January twelfth, twenty twenty-six. The job consisted of fixing the shower and the closet, so it took them five months to complete the job.

They were always very helpful. They always did everything right. I am waiting on them to do some more work on another incident that happened at my house.

I never rate a 10, I feel there is always room for improvement. Now, with that said, I will definitely recommend ATI for all their attentiveness to the project I had to endeavor. Thank you, ATI.

The repair and restoration crews were very professional and courteous. Thank you!

Very professional and responsive.

The entire experience was a **** show! No other words to describe! People still talk of this job a year later. My family. Friends. Place of employment. Everyone was aware of the **** we lived thru due to ATI

The work was poor. Three years later I am still having issues. On my fifth project manager. Every time I call about an issue when they show up they try to say my warranty is no good and they treat me like I don't know what I am talking about.

The work was good but there was a 6 week period where nothing happened

They are very efficient. The workers are well-trained, and they leave the place almost like nothing happened. I've dealt with them for quite a while now, as we've had some serious leaks. They do a great job communicating with my staff and me. They do an excellent job at handling your disaster and making the process as painless as possible.

You guys are not doing carpet cleaning in Northwest Indiana.

Easy to work with.

The restoration for my home was in September through November 2022. One of the contractors assigned to the restoration damaged the top of my dresser in the master bedroom and I reported it to ATI Restoration project director - Boston Whitlow. I was told by Mr. Whitlow that I did the damage myself which was incorrect. The bathroom cabinet which was in the master bathroom was placed in my garage after it was removed after a new bathroom cabinet was installed. The damage cabinet sat in my garage for a week and I had to constantly make calls to ATI Restoration to have it removed as it was approaching the Thanksgiving holiday. I waited and waited as the Thanksgiving holiday got closer and my family were visiting, I had to plea and constantly call Boston Whitlow to have it removed. Finally, the day before the Thanksgiving holiday a worker came and removed it which I truly appreciated. This experience was traumatic because I had fulfilled my obligations of paying funds (deductable) that were required of me and the insurance company was diligently also working with me communicating with ATI Restoration to do their part in the restoration of the water damage in the master bathroom and other areas of my home. In the same way, EXTREME Furniture Repair who was assigned to inspect the top of the damage dresser in the master bedroom recommended upon their arrival and after a thorough investigation that the damage needed to be corrected. Please note the damage is still current as no further action to repair or accept responsibility was acknowledged. Upon the final inspection of the restoration regarding the bathroom and other areas damaged by the water was completed, concerns about the dresser was ignored by Ricky Little the representative for ATI Restoration. Unfortunately the damage still exists.

The people I dealt with were very professional. The work they did was excellent. They worked with me on my availability to complete the job. When they said they would be here they were. I wish I would of know about them when I had my mold issue, so they could of taken care of that also.

They were very familiar with the process that the clinic required us to go through and they made it easy.

no communication between management and workers. Work crews do not speak English making communication difficult.

Beyond polite, friendly, communicative, clean, wonderful!!!

I liked the people who did the work and the quality of what they did.

I've been using ATI for my portfolio here in Las Vegas since 2009...have no plans to use anyone else. They set the bar pretty high.

ATI is very responsive.

After a roof leak at my residence, ATI technicians arrived without moisture a detector. They attempted to use an infrared device, but were unable to identify the area of wet wall. I insisted they get a moisture meter. After doing so, they subsequently identified a section of wet wall requiring mitigation. A section of wall board was removed and a dehumidifier was placed near the affected wall, but no circulating fans were used. No one from ATI contacted me for the next 7 days. I finally called and requested that the dehumidifier be removed. A technician working in my area was sent to pickup the equipment, but also did not have a moisture meter to test condition of the wall. Though all personnel were courteous and attempted to assist me, I feel that followup was inadequate (none), and I think that periodic checks (one or two) using a moisture detector should have been made during the mitigation process and again at the end.

It started amazing with my project manager, then he was fired, I was informed of this by the workers and it was all downhill from there.