They explained to me in layman term what and why they had to do sure things, and listen when I question their action.

I really want to give a shout out to Jeremy Rodriguez. He was a great communicator, took the time to explain the insurance process and kept me up to date on what was happening, and always answered my questions. It was a crazy rainy season and we had a family loss, and he was great to work with and communicate with.

St times it was hard to get in touch with someone on our house.

They are very sloppy

You were terrible, didn’t communicate and don’t even have my name correct. Hilarious that I even received this after that debacle.

They were very polite and did what they promised. If it wasn't possible, they said they couldn't do it. If they said they would be here at 6:00, they would be here. If they were delayed in traffic, they would call and let me know it would be 6:15. They were very polite and considerate.

Once it was discovered that we hired a public adjuster the ATI rep assigned to our home did little to no real work. The list that was submitted to our adjuster was undervalued for many items, and total loss value was short from what our public adjuster came in at by about $178,000. The discrepancy is unacceptable.

Our home contents were thrown all over the place, and agents from ATI were making contents about items in our home weren’t really damaged and discussed taking them home for themselves. Very unprofessional.

your techs are top notch, they've done this before and they needes no superversion from our team

This project took 1 year and 3 month to complete with lack of communication, 3 different project managers and a project director that just stopped communicating with me.

We started working with ATI on this issue for a year now. The communication is sparse. We call a couple times every week. They have had contractors come and patch the issue instead of fix it and they haven’t even done it correctly so it is causing more issues. They don’t know what the problem is now and we are just in waiting mode. I don’t wish this experience on anyone else. I would not recommend, in fact, I would tell people to avoid them.

Everything was completed on time and the work was very well done.

The friendliness and great response from the Project Manager to any questions.

The job took many months

STOP CONTACTING US.

I love working with Sam Trembalay, great communicator and definitely a key asset for ATI

Both ES & Repair crews were professional and took care of business in a timely manner

When I asked to extend my drying out time they where very accommodating.

I'm very sorry to give a bad report. At one time, I felt differently. Procare took way too long to do a job that started in Fall of 2022. Still have repair work that they refuse to do. I've had an addt'l expense of $700 because of Procare error. I was told I'd be reimbursed. I provided a copy of expense. Now being told I will not be. Accusing me years later of having a balance due. I do not.Had no idea - Just informed of that this year. I had good feelings about Procare in the beginning. Now, unfortunately that's changed. I hope my honesty & straightforward attitude will not cause defensive retaliation - I think it may.

Worst customer service and project management I’ve ever experienced. For such a small project I ended up getting assigned several different project managers who were ill informed of the status of the work on my home. They cut corners in effort to save money y trying to have the siding company do the electrical work of rehanging my coach light that still haven’t been done correctly by the electrician they sent out who half asses the work rather than do it correctly.

Better tarping job of roof (window wasn’t tarped or covered).

My sink leaks after you reinstalled it and no one answers my phone calls in regard.

My invoice wasn’t itemized, they haven’t finished the job, no one contacted me, and I had to call 4 times to pay my bill.

Stephania and her team are excellent! Stephania is friendly, professional, attentive to detail, and used caution and care in protecting our belongings. She had a good working relationship with her team. She is an impressive asset to ATI, I would recommend her and her team highly!

Do a better approach to a timely manner.

Hard workers, take pride in their work, I was very impressed.