The project was done on time and efficiently.

ATI personnel were courteous, efficient, and professional. The work was timely and VERY clean.

Yes, Quick to respond, assess and start the project.

Handled efficiently

They did a great job, but it just took a long time.

They did a great job, but it just took a long time.

They did great work.

They did great work.

Responded quickly to our needs and good communication throughout the process.

Had a very poor experience at the beginning. The woman in charge of the project did not take the pictures of the kitchen correctly. She was very difficult to get ahold of, she did not seem to have he her heart in it

ATI's restoration team did a good job initially-It seemed all personnel involved were direct employees. Due to the initial clean-up, I opted to select ATI for the full repair job, without considering other general contractors. Direct employees of ATI did a good job but the sub-contractors chosen for the different repairs left a lot to be desired. ATI really needs to communicate to the sub-contractors that they're working on peoples homes that were effected by disaster- Sensitive to their belongings, being displaced and strangers working on their homes. Quality of work was questionable at times and each time it was brought up, it was addressed by the project manager- yet the follow-up work wasn't to our expectations. It was a stressful process and many times it felt like pulling teeth and having to really fight for what we believed to be fair and quality work. It's my opinion that the staff at ATI felt we were being picky with high expectations but when you hire a premium company, paid a premium price (through insurance), the quality of work shouldn't be sub-par or just okay. In hindsight (and after knowing what we know now)- We would've interviewed 2-3 general contractors and selected the best we believed to have the care, employees(sub contractors) and sense of quality without having to argue, fight or stress for what we expect as quality workmanship.

ATI Restoration's communication was good.

ATI Restoration was very professional.

“Working with ATI has always been a very positive experience. Their entire team demonstrates a high level of professionalism.”

Our contact Jim was awesome. He was far more concerned with helping us get what we wanted and needed than making the last dollar that was possible. The people he referred to us were exceptional and great communication occurred throughout the process.

They were professional.

Very efficient, detailed, oriented, and customer service excellence

The demolition/water treatment crew was amazing!!! After that, nope. The drywall people didn’t show up the day they were supposed to come. Never covered anything, so drywall dust was all over my kitchen and dining room. Then the cabinet guy showed up and left. Then my insurance company called and said ATI was no longer doing the job.(due to the fact that we wanted to know when someone was going to come to our home, so we could plan to be there). They did not like the fact that we wanted a date and time. We have jobs too and needed to coordinate with our jobs. Can’t work on our home if you can’t get in our home

Follow instructions on work order.

The guys that did my carpet were very friendly and outgoing and did an excellent job

Salomon, Ace, and Pablo made this unfortunate experience almost pleasant.

They always do the work they say they are going to do in a timely manner, and they are respectful of the schedules of the team and property. Communication is excellent.

Jenna in the office is amazing.

I have been displeased with the entire process. The lack of communication and the work preformed has been subpar at best. A job that should have taken 90 days has lingered into two years and it's still not complete.

They waited a year and a half to bill my insurance.