Work performed was excellent, employees are awesome, super polite but it took very long time to begin repairs after demo.

ATI assured us that their “one‑stop shop” service and top project manager Frank Sorbello would make the process of our restoration easy, instead we encountered vague reassurances, no clear timeline, and little actual management. Our claim began on April 2nd, and we lost use of our kitchen that day. We were told no flooring, painting, or other work would be done until cabinets were installed, causing major delays. We reached out to Jason Rains due to these delays; he was instrumental in getting the tile and paint work started. We were unable to receive any replies from Frank's manager, Shonda Hacker. We were told cabinets would be built on site, measurements were taken, and progress was supposedly underway. Two months later, we were informed the cabinets could not be completed and might not arrive until late August. We reached out to We eventually had to accept different cabinets just to move the project forward.

Even then, workmanship was unacceptable. Drawer bottoms were damaged and replaced with thin, rough wood, then replaced again with plywood that still did not match the originals. Doors were ordered incorrectly, handles were installed wrong, and items had to be reordered. We lost cabinet and drawer space because the correct cabinets were never ordered. In the bathroom, a vanity much larger than our original was installed without informing us of the size difference and that the electrical outlet would need to be moved. Thin‑set waste was thrown onto our pool pump and into our yard. Our garage was used as a trash storage area, our tools and extension cords were used without permission, and drywall work was done poorly and had to be redone. The drywall installer frequently arrived without notice, worked briefly, then disappeared for days.

Ten cases of our tile were taken from our garage without explanation, Frank did not know why. Due to Nate's diligence, it was later returned. Items we specifically listed as “fragile—do not pack out” were packed out anyway. Communication was consistently lacking; we were rarely told what was happening, when it would happen, or why. Temporary labor and unqualified workers were used. Our kitchen countertop was broken. Wood walls in our living and dining rooms were damaged and never repaired. Grout was left on new tiles, walls, wood surfaces, and even our entry door.

All of this occurred while my wife was working from home, making the extended timeline and constant disruptions even more stressful. We trusted ATI and Frank Srbello and the result was months of chaos, frustration, and substandard work. The level of mismanagement and the quality of the restoration we received were far below what should be acceptable under an insurance claim.

Thankfully, Nate Strutzenburg, stepped in to smooth things over and take control of the project. It was only due to his care and communication; we kept working with ATI. The clean-up crew was able to clear up the door and mess caused by the restoration. The countertop was repaired. We've been advised we will be reimbursed for the damage to our wood walls. We hauled away almost all of the garbage, left in and around our home.

Now that the work is finally complete, we are relieved to have our home back, but the experience was unacceptable and needs to be formally acknowledged.

They did a great job.

ATI is a great company, and they took good care of me and my family.

They were outstanding. Jay Coyle, the project manager, was professional, courteous, and timely and went above and beyond. The folks who did the work paid great attention to detail and were overresponsive. they overdelivered.

They have excellent customer service.

While doing my project the work they did was impeccable. But worker didn’t always meet scheduled dates.

I had to argue over the work for a couple of years!

ATI knows what they're doing and they're really great to work with

They were great in the beginning, but they never finished the job. They never came back.

Excellent communication, expertise and responsiveness to our issues.

ATI has always been really great for me. They have a really quick response time and really take care of the situation.

ATI has always been really great for me. They have a really quick response time and really take care of the situation.

Eric Wingham is fantastic

Being on time and professional work!

I would recommend them.

The ATI Mitigation team and Construction team would be who I would recommend hands down to anyone.

Very friendly and aware that I had a little child in the home.

Completion of the job has been frustratingly slow. Communication is poor or non-existent. I will never work again with a company that is paid upfront by the insurance company. The customer then has little control and is at the mercy of incompetent or over-worked staff.

They are irresponsible

Quick service and attentive Project Management

Almost the entire process with ATI was an absolute disaster. The project that should’ve taken no more than 10 to 12 weeks ended up taking an entire year. And the project ended with ATI because I terminated them. While financial compensation was agreed to through insurance, it is very evident that the crew that was in my home was not professional or capable. Multiple mistakes failure to complete tasks. And regularly trying to up charge certain products. My wife was able to beat prices quoted by ATI’s foreman on several occasions. Ultimately, I felt that ATI and the team that was in my home was trying to take advantage of the situation.

No I could not recommend. Whenever you have a loss due to a leak, you don’t want to have to go through every line item for accuracy. I had to do this for demolition as well as going over the line items for restoration. It’s time consuming and frustrating

Always kept up to speed on the project status

The workers were on time every day, very cordial, respectful and hard working. The job was completed in the quoted time, and the cleanup was excellent. There was no further need for cleaning, to pass testing inspection.