I met ATI on April 16 2026 when my kitchen burned they have not done my kitchen yet so I’m not at all satisfied

Professional and trustworthy

They provided great customer service, they were informative, friendly, professional, provided a quick response, and they were thorough.

Right now, I am a little disillusioned because the project is still not done. They have not finished the project at this time. The project is taking too long to complete, so I would give them a four or five.

Right now, I am a little disillusioned because the project is still not done. They have not finished the project at this time. The project is taking too long to complete, so I would give them a four or five.

Right now, I am a little disillusioned because the project is still not done. They have not finished the project at this time. The project is taking too long to complete, so I would give them a four or five.

This process was awful. Took forever, non responsive and so much time wasting.

There is one thing that I disliked about them, and it was whenever I called them, they were slow to respond, or sometimes I would not get a response back from the calls that I made to them with questions about the repair and services.

The workers that they sent out did good work, but to be quite honest with you, one worker complained about the company the entire time he was there.

With my project there was a change in the ordering system and that delayed months in getting materials,

Well when you are missing stuff and others stuff is broken why would you tell people about you and never show up when they say

The company does a very poor job in updating its customers on any changes or any of what needs to be done. I think that ATI postpones projects unnecessarily. I don't think that they manage projects really well, simply because they came out and did a quote, and they highly underestimated the quote. I think that had they done it differently, for example, gone to the city, gotten the permit, had the city come out, and told them what needed to be done, and then generated a quote for the insurance company. I think that would have been the more effective way to go. Instead, what they did was they gave a quote to the insurance company, then came in, brought in the city to look at what needed to be done to get a building permit, and the city told them additional things that needed to be done. Just to give clarity to this delay, this project started back in February of 2026. It is not July. That is after the water mitigation, so on and so forth. So, I think that unnecessary delays and it doesn't seem that communication is at all infectious. This is after paying what it would cost for them to do the job as we agreed to. So, that is the answer. I wouldn't wish this on any homeowner.

They have done a good job for me.

It is a great company, great communication, and great vendors.

From the supervisors to the workers, everyone was great to work with. They met my time frames and did quality work.

The process was real slow in the beginning but once after that everything has been smooth

Good work and very professional.

We had a good experience with ATI. They are polite and professional. I only had to experience them for a couple days as no work was actually done. They came and taped off our affected areas and placed a dehumidifier, per the homeowners insurance instructions.

Courteous, effective and efficient.

ATI butchered my house by removing drywall indiscriminately. The company that took over the project cannot believe what has been done! There was no daily monitoring performed as with the company that has taken over has done. ATI had closed off the area that had water damage with plastic sheeting and then expected their dehumidifier to dry the area!

Fantastic crew. They cleaned up a crawl space under our house which is very low in height and a difficult space in which to work. A cast iron sewer pipe had developed a leak. They worked their schedule with that of the contractor doing the repiping. They did the cleanup in the morning and the contractor patched the leak in the afternoon. Very communicative, on time, cleaned up afterwards and knew their stuff. It was a joy to work with this company.

the restoration began 0n 7/3/24 completed on 5/6/26 communications were poor and often inaccurate, promises were made and not kept.

Because the company did not tell us that we are going to a check from insurance company to sign the check to the company during the project I or my wife received a check from insurance company I am very unhappy with this company stating I cash the check ATI needs to find out what happened

All crews did a great job, both in talking to us and the work they did

ATI was very responsive they came out got everything cleaned up would have rated them higher however they had to be called back because they missed some things.