Date of Fire: Feb 1, 2024. It took over 2 years to restore my fire damaged home after I was told it would only take 9 months. Please note, there was a fatality, my husband from smoke inhalation on 02/25/24, and I felt I was taken advantage of. ATI was given a check directly from my insurance within a year of the date of loss. So I don't know why the 2yr delay. My property was untouched by ATI for a long time before restoration really began. I have photos.

The local "point of contact" had changed often too. I was never given the option to pick colors, cabinets or flooring. I met more with the sub contractor and only saw an ATI representative a couple times. He was like the 4th or 5th different point of contact. The Solar Panels are still attached to my roof. I was told they were damaged and would be replaced (?)

I basically trusted ATI because I lost my husband, who was a handy man/painter/plumber and he would have been helping restore had he survived. The loss goes beyond the fire damage. While the property's restoration was stagnant, it gave opportunity for squatters and thieves on several occasions. A Police report was filed but unfortunately, personal property that was kept in the back sheds were stolen & not covered by my insurance. The question is, "if the restoration had been completed within the original time frame, would I still have my property today?" Neighbors had witnessed thieves but police couldn't do anything without the homeowner present. A mute point, but a point none the less.

Dan Cicchino has been an excellent Project Manager. He has gotten good contractors to do the work.

There was a lot of time between projects.

Promt, capable, good communication.

Very unprofessional. I had items missing from my home when they left. NEVER AGAIN!

They were a very professional crew and extremely hard workers.

Took two months to complete job because project manager dif mog order vanity in timely manner.

Courteous and knowledgeable staff

The work was done pretty quickly.

The work was done pretty quickly.

The work was done pretty quickly.

The work was done pretty quickly.

Jeff Brubaker is the best.

Communication! Truthful! Train more Forman !

Professionalism

The service was completed quickly and efficiently.

Very little communication throughout the process. It's been a month since anything has been done at all to fix my house. It shouldn't take months and months to get your house fixed. Absolutely horrible company to work with.

Professional, communicative, quality of work is superb not cheap looking and these individuals really take pride in their work.

It took forever to finish and I am still waiting for carpet guy to come finish stretching the carpet

They were helpful and completed the job .

They were. veery prompt in getting out to actsess the situation. Very nice guys. Put everything back in it's place. Dusted,swept,mopped.

Everything about ATI is great, especially Henry and his being on top of everything!

Prompt and excellent craftmanship.

It's been a challenge.. They send people who are not able to do things.
So, they have to done over and over.
This is taking way too long.
My questions to the guy in charge are not answered.
The ONLY guy that was extremely qualified was Marco, the flooring guy. He did a superb job on the flooring in the 2 rooms.
We still have many cabinets to get installed, and a very long sink and vanity

It started out at a 2 under the initial project managers. When taken over by the regional office it became a 9.