Our water mitigation team was first rate. Oven and Jason were professional, thorough and well prepared, and also helpful and courteous. Simply the best!

The entire process has been a nightmare. The quality of work preformed was subpar. The repairs weren't fully done.i In the downstairs area the texture doesn't match. It is supposed to be completely textured but some parts are completely smooth while other areas are a different texture. An area that was obviously damaged due to the leak was never repaired. Visible signs of cracking around the vents are still there. The drywall was never removed or repaired. The upstairs vanity that was damaged was reused and you can see the bubbling clearly on the doors as well as chipping that was done by your repair people. I will have to pay to get this repaired which should have been taken care of in this claim. The slope of the shower floor wasn't done properly in areas and water doesn't flow into the drain it just sits stagnant. Very poor work quality. Very disappointed that USAA recommended them.

Very quick & worked very hard to get all of the affected area removed & left everything cleaned up each day.

Have at least one of your work crew (the ones that actually do the work) be fluent in English.

No one has started on the repairs yet. I have bare floors and need them to start work.

Too many delays due to a person in a key role who forgot about somethings they were supposed to do. Once things were started though it all came together very quickly. I am concerned though about receiving our funds back for items we purchased as insurance provided funds over the prices we paid and we're supposed to get all of those amounts.

ATI has always taken care of every need I've had perfectly, and I would recommend them to everyone I know.

Normally I love working with ATI, and I would probably be more inclined to recommend them more frequently, but I feel like lately the communication has been severely lacking, and I'm having to spend my time chasing down information and asking for follow-ups and responses, which is more of a recent issue, so I don't know whats been going on, but thats just where Im at today.

It’s been 24 months and the work on my house is still not completed - my belongings were deposited back in to my house in a haphazard manner- all the boxes are labeled with which room they belong in, but those labels were not followed

We were 95% happy, but we had one last repair that wasn't up to the standards of the rest of the work. It was a sub-standard repair of a seam of carpet.

Timely, courteous. professional, clean, quality workmanship. Would hands down hire ATI for a next repair or project.

They showed up on time, showed up when they said they were going to show up, and they bought some Gatorades for my kids, which I thought was very thoughtful and very nice of them. They didn't have to do that, but they did, so that made my kids feel comfortable right off the bat and made me feel good that we got the right company.

ATI completely failed to respond to the USAA request for the restoration. They did the demo, but they never got back to me or USAA regarding the restoration, so our house sat completely demoed with no restoration for well over a week before I could get a different vendor. They literally would not respond to text or phone calls from me or USAA.

Courteous and knowledgeable staff

Professionalism

Very little communication throughout the process. It's been a month since anything has been done at all to fix my house. It shouldn't take months and months to get your house fixed. Absolutely horrible company to work with.

It took forever to finish and I am still waiting for carpet guy to come finish stretching the carpet

They were helpful and completed the job .

They were. veery prompt in getting out to actsess the situation. Very nice guys. Put everything back in it's place. Dusted,swept,mopped.

Crew are very professional and did quality work

Staff was very professional and courteous. They were meticulous in their work, isolating the work areas in order to keep rest of the rooms clean.

Antonio is extremely good at coordinating & taking care of clients in face of difficult circumstances

They have good customer service.

The overall experience was great. Responsive, professional, caring from all staff we worked with.

ATI was very responsive and courteous to our project. ATI assistance was great.

The communication was not fantastic.

They just do great work.

Easy to work with completed job fast.

They showed up on time and completed the work within the time limit.

The Project Manager, Jay, was outstanding and stayed on top of all of the work being done. He was an excellent communicator with the customers and the insurance company.

They are very professional.

ATI assured us that their “one‑stop shop” service and top project manager Frank Sorbello would make the process of our restoration easy, instead we encountered vague reassurances, no clear timeline, and little actual management. Our claim began on April 2nd, and we lost use of our kitchen that day. We were told no flooring, painting, or other work would be done until cabinets were installed, causing major delays. We reached out to Jason Rains due to these delays; he was instrumental in getting the tile and paint work started. We were unable to receive any replies from Frank's manager, Shonda Hacker. We were told cabinets would be built on site, measurements were taken, and progress was supposedly underway. Two months later, we were informed the cabinets could not be completed and might not arrive until late August. We reached out to We eventually had to accept different cabinets just to move the project forward.

Even then, workmanship was unacceptable. Drawer bottoms were damaged and replaced with thin, rough wood, then replaced again with plywood that still did not match the originals. Doors were ordered incorrectly, handles were installed wrong, and items had to be reordered. We lost cabinet and drawer space because the correct cabinets were never ordered. In the bathroom, a vanity much larger than our original was installed without informing us of the size difference and that the electrical outlet would need to be moved. Thin‑set waste was thrown onto our pool pump and into our yard. Our garage was used as a trash storage area, our tools and extension cords were used without permission, and drywall work was done poorly and had to be redone. The drywall installer frequently arrived without notice, worked briefly, then disappeared for days.

Ten cases of our tile were taken from our garage without explanation, Frank did not know why. Due to Nate's diligence, it was later returned. Items we specifically listed as “fragile—do not pack out” were packed out anyway. Communication was consistently lacking; we were rarely told what was happening, when it would happen, or why. Temporary labor and unqualified workers were used. Our kitchen countertop was broken. Wood walls in our living and dining rooms were damaged and never repaired. Grout was left on new tiles, walls, wood surfaces, and even our entry door.

All of this occurred while my wife was working from home, making the extended timeline and constant disruptions even more stressful. We trusted ATI and Frank Srbello and the result was months of chaos, frustration, and substandard work. The level of mismanagement and the quality of the restoration we received were far below what should be acceptable under an insurance claim.

Thankfully, Nate Strutzenburg, stepped in to smooth things over and take control of the project. It was only due to his care and communication; we kept working with ATI. The clean-up crew was able to clear up the door and mess caused by the restoration. The countertop was repaired. We've been advised we will be reimbursed for the damage to our wood walls. We hauled away almost all of the garbage, left in and around our home.

Now that the work is finally complete, we are relieved to have our home back, but the experience was unacceptable and needs to be formally acknowledged.

ATI is a great company, and they took good care of me and my family.

Eric Wingham is fantastic

Mark up seemed excessive

They have great customer service and quick responses.

They are an awesome company to work with.

Everyone we’ve been in contact with has been professional and helpful

Jason and his team did a beautiful job with the demo piece of the project. They were on site very quickly and completed the demo and dry out within 4 days. Their communication, professionalism and work quality were outstanding. Jason provided a mop sink and folding table to make my kitchen functional until the restoration was complete.
Frank, the restoration project manager, and Larry, the craftsman, worked together to complete a high quality restoration. I am pleased with the quality of my restored kitchen. They were both professional and easy to communicate with.
My one significant complaint was the 3 week break between the end of demo and the beginning of restoration. The two departments need to communicate more effectively with each other to limit these losses of time

Everyone who came to our home for this restoration project was extremely professional and helpful in our understanding of what our project entailed. Very happy with Tara and Mike, especially, who kept us in the loop throughout our need.

Excellent results

Yes, Quick to respond, assess and start the project.

It was very nice to have someone in charge of this project and not try to do it myself

No. Though ATI was courteous and professional in texts and emails, I didn't feel properly guided through choices and the entire restoration took about 10 months for new flooring in kitchen, carpet padding in a couple rooms, baseboards, and one cabinet rebuilt. The flooring crew was not good. I wasn't coached through flooring choices properly, and this resulted in extra work, more visits, and flooring that I do not like at all. My cabinet was rebuilt and upon installation, found to be too large for the space. This required an additional visit. Upon the next visit the cabinet and cabinet doors were different colors. This required another visit. There are too many disappointing details to go through, but I would not use this group again.

On time thoroughly explained everything

Did a nice job, craftmen were qualified, kept us informed on progress & appointments.

I was well informed of what the process was going to be.

Full, dedicated support from top to bottom, office to field staff.

They were very polite and did what they promised. If it wasn't possible, they said they couldn't do it. If they said they would be here at 6:00, they would be here. If they were delayed in traffic, they would call and let me know it would be 6:15. They were very polite and considerate.

Both ES & Repair crews were professional and took care of business in a timely manner