I think ATI Restoration does very good work, and I think their work is first class!

They have good customer service.

The overall experience was great. Responsive, professional, caring from all staff we worked with.

ATI was very responsive and courteous to our project. ATI assistance was great.

The communication was not fantastic.

They just do great work.

Not sure I would have the opportunity to refer a friend; a colleague would be more likely.

Easy to work with completed job fast.

QUick response - quality work

They showed up on time and completed the work within the time limit.

prompt, competant

The Project Manager, Jay, was outstanding and stayed on top of all of the work being done. He was an excellent communicator with the customers and the insurance company.

Service started off strong (10/10). Something happened mid-way and quality of service went downhill from there. It's only a 6 and not lower because only on the tail end did things feel like it was improving. But it was too late -- damage was done.

Their job was professionally done.

They are very professional.

All the technicians who assisted us were kind, thorough and professional.

Communication was poor and frustrating throughout the process. Work was not performed promptly and follow up work took too long to complete. Subcontract quality was poor, did not show care for my property or belongings in most cases. Details were missed. There was little to no oversight from the project manager.

They were very responsive.

ATI assured us that their “one‑stop shop” service and top project manager Frank Sorbello would make the process of our restoration easy, instead we encountered vague reassurances, no clear timeline, and little actual management. Our claim began on April 2nd, and we lost use of our kitchen that day. We were told no flooring, painting, or other work would be done until cabinets were installed, causing major delays. We reached out to Jason Rains due to these delays; he was instrumental in getting the tile and paint work started. We were unable to receive any replies from Frank's manager, Shonda Hacker. We were told cabinets would be built on site, measurements were taken, and progress was supposedly underway. Two months later, we were informed the cabinets could not be completed and might not arrive until late August. We reached out to We eventually had to accept different cabinets just to move the project forward.

Even then, workmanship was unacceptable. Drawer bottoms were damaged and replaced with thin, rough wood, then replaced again with plywood that still did not match the originals. Doors were ordered incorrectly, handles were installed wrong, and items had to be reordered. We lost cabinet and drawer space because the correct cabinets were never ordered. In the bathroom, a vanity much larger than our original was installed without informing us of the size difference and that the electrical outlet would need to be moved. Thin‑set waste was thrown onto our pool pump and into our yard. Our garage was used as a trash storage area, our tools and extension cords were used without permission, and drywall work was done poorly and had to be redone. The drywall installer frequently arrived without notice, worked briefly, then disappeared for days.

Ten cases of our tile were taken from our garage without explanation, Frank did not know why. Due to Nate's diligence, it was later returned. Items we specifically listed as “fragile—do not pack out” were packed out anyway. Communication was consistently lacking; we were rarely told what was happening, when it would happen, or why. Temporary labor and unqualified workers were used. Our kitchen countertop was broken. Wood walls in our living and dining rooms were damaged and never repaired. Grout was left on new tiles, walls, wood surfaces, and even our entry door.

All of this occurred while my wife was working from home, making the extended timeline and constant disruptions even more stressful. We trusted ATI and Frank Srbello and the result was months of chaos, frustration, and substandard work. The level of mismanagement and the quality of the restoration we received were far below what should be acceptable under an insurance claim.

Thankfully, Nate Strutzenburg, stepped in to smooth things over and take control of the project. It was only due to his care and communication; we kept working with ATI. The clean-up crew was able to clear up the door and mess caused by the restoration. The countertop was repaired. We've been advised we will be reimbursed for the damage to our wood walls. We hauled away almost all of the garbage, left in and around our home.

Now that the work is finally complete, we are relieved to have our home back, but the experience was unacceptable and needs to be formally acknowledged.

They did a great job.

ATI is a great company, and they took good care of me and my family.

While doing my project the work they did was impeccable. But worker didn’t always meet scheduled dates.

ATI has always been really great for me. They have a really quick response time and really take care of the situation.

ATI has always been really great for me. They have a really quick response time and really take care of the situation.

Eric Wingham is fantastic

Always kept up to speed on the project status

Mark up seemed excessive

They have great customer service and quick responses.

They are an awesome company to work with.

Everyone we’ve been in contact with has been professional and helpful

Jason and his team did a beautiful job with the demo piece of the project. They were on site very quickly and completed the demo and dry out within 4 days. Their communication, professionalism and work quality were outstanding. Jason provided a mop sink and folding table to make my kitchen functional until the restoration was complete.
Frank, the restoration project manager, and Larry, the craftsman, worked together to complete a high quality restoration. I am pleased with the quality of my restored kitchen. They were both professional and easy to communicate with.
My one significant complaint was the 3 week break between the end of demo and the beginning of restoration. The two departments need to communicate more effectively with each other to limit these losses of time

Everyone who came to our home for this restoration project was extremely professional and helpful in our understanding of what our project entailed. Very happy with Tara and Mike, especially, who kept us in the loop throughout our need.

the restoration began 0n 7/3/24 completed on 5/6/26 communications were poor and often inaccurate, promises were made and not kept.

The whole team did what they said they would do! Communication was good & the employees were respectful & on time!

Communication and timing have been terrible, and they had to redo work because it wasn't done well the first time around

Excellent results

They did very professional work.

They did very professional work.

Tony

excellent customer service and excellent quality

The ATI restoration team is efficient, quick, and thorough, but the renovation repair team was not.

They are on time, and they are clean.

For the most part, they did a really good job.

ATI was chosen by the insurance company, so I had no choice but to use them, and I would never use them again or recommend them to anybody who's going to need restoration projects.

Yes, Quick to respond, assess and start the project.

ATI's restoration team did a good job initially-It seemed all personnel involved were direct employees. Due to the initial clean-up, I opted to select ATI for the full repair job, without considering other general contractors. Direct employees of ATI did a good job but the sub-contractors chosen for the different repairs left a lot to be desired. ATI really needs to communicate to the sub-contractors that they're working on peoples homes that were effected by disaster- Sensitive to their belongings, being displaced and strangers working on their homes. Quality of work was questionable at times and each time it was brought up, it was addressed by the project manager- yet the follow-up work wasn't to our expectations. It was a stressful process and many times it felt like pulling teeth and having to really fight for what we believed to be fair and quality work. It's my opinion that the staff at ATI felt we were being picky with high expectations but when you hire a premium company, paid a premium price (through insurance), the quality of work shouldn't be sub-par or just okay. In hindsight (and after knowing what we know now)- We would've interviewed 2-3 general contractors and selected the best we believed to have the care, employees(sub contractors) and sense of quality without having to argue, fight or stress for what we expect as quality workmanship.

Follow instructions on work order.

They waited a year and a half to bill my insurance.

They are quick and reliable.

They are quick and reliable.