Quality of work was satisfactory, but the project took over two months to complete.

so responsive and professional

ATI Restoration had inconsistent communication especially with the billing department.

Every one that came to my home to restore the damage were very kind and kept me informed about the work they were to do and did a good cleanup job at the end of the day.

Completed the job effectively and quickly. Professional team.

Professional from start to finish.

Very professional! Attention to detail was incredible!

Good quality work, when it was getting done.

This was the worst customer experience that I have ever had. They are unprofessional, untimely, provide low quality of work, and they had to redo a lot of work. My wife and I project managed most of the job.

Yes, I would recommend it him because he works with our schedule. It was very prompt when he said he was gonna be there and I appreciate it that.

For the most part, I didn't have any problems with them, but I did have a problem with another company they referred.

Communication between you and us was difficult and had to try several times to get ahold of anyone to help

On time

Communication is excellent, work was done at a timely pace.

I have been used as a storage plave for your equipment

Tiles not aligned large gap from tile to base board and over $500 charge for 1 day of fan dry out

The "Residential Work Authorization - Arizona" stated the work would start on 10/17/25 and would be substantially completed by 11/14/25. It was completed on 1/14/2026. ATI scheduled one month, but it took three.

They did a good job!

They were good. I appreciate what they did.

The process started on September eighth, twenty twenty-five, and they completed the job on January twelfth, twenty twenty-six. The job consisted of fixing the shower and the closet, so it took them five months to complete the job.

The work was poor. Three years later I am still having issues. On my fifth project manager. Every time I call about an issue when they show up they try to say my warranty is no good and they treat me like I don't know what I am talking about.

The people I dealt with were very professional. The work they did was excellent. They worked with me on my availability to complete the job. When they said they would be here they were. I wish I would of know about them when I had my mold issue, so they could of taken care of that also.

They were very familiar with the process that the clinic required us to go through and they made it easy.

After a roof leak at my residence, ATI technicians arrived without moisture a detector. They attempted to use an infrared device, but were unable to identify the area of wet wall. I insisted they get a moisture meter. After doing so, they subsequently identified a section of wet wall requiring mitigation. A section of wall board was removed and a dehumidifier was placed near the affected wall, but no circulating fans were used. No one from ATI contacted me for the next 7 days. I finally called and requested that the dehumidifier be removed. A technician working in my area was sent to pickup the equipment, but also did not have a moisture meter to test condition of the wall. Though all personnel were courteous and attempted to assist me, I feel that followup was inadequate (none), and I think that periodic checks (one or two) using a moisture detector should have been made during the mitigation process and again at the end.

They were very kind and courteous and did an excellent job

Excellent work

Case manager (Jay) very nice and helpful when you’re meeting with him.

ATI Restoration did a great job all the way around with communication and getting the job done, and letting us know when the guys were coming and going as they were moving back and forth from Phoenix to Yuma, which is about a three hour drive. I had no problem with ATI. They did a great job.
If we have something that comes up, we'll be calling them again.

You abandoned my project half way through.

Project Manager was not responsive - had to call several times.

We have used ATI Restoration a number of times at various facilities. They have always stepped up and taken care of what we needed to do, in a minimal time and very professionally.

Our Senior Project Director Boston Whitlow managed the process from start to finish while keeping us informed every step of the way with our roof leak.
His guidance was knowledgeable, professional and thorough.

We have used ATI before and they’ve been great. Unfortunately, this time they have been horrible!

You need a caring, understanding person as a contact who responds in a timely manner. Often felt like our job wasn’t top priority.

Terrible job . The tech who was assigned our job seemed to be inexperienced or unwilling to do the job as specified.
I was referred by Chris Karas who referred your company. I explained him that I needed another contractor due to the poor workmanship. Chris’s referred me to a better contractor. In addition I attempted to add a small touch up Item. I asked 3 times for a quote that was never given. It seemed that they wanted me to green light the change order without a quote. Based on my final experience I gave up asking .

Excellent Response Time and Great Communication from Anthony Colon

ATI Restoration Denver is a good company. The customer service is good.

All the individuals that completed the remediation, restoration, PAC Out/In were on time , explained in detail what tasks would be done and what would be done next. All face to face discussions were respectful, thorough and in very friendly manner. The ATI team did their jobs well. We are very satisfied. Thanks

Frank and Boston were very helpful and took the stress out if the whole experience. Boston worked directly with my insurance company to get me the total reimbursement needed for the job.

Great service and fair prices

They were thorough and did not stop until the source of my shower leak was discovered. I loved the way they shielded the rest of the bathroom (shower, counters, and entrance) with heavy duty plastic and tape. I didn’t have to clean that much after they left

Good Service

Since October we have been waiting for our refund. Pictures were just taken from the project completed in October. Our daughter has called and still no action. We are very disappointed in ATI at this point

Each time the team comes out, they are so helpful in moving, disposing and relocating items.

I am extremely disappointed with the work completed by this team. Communication throughout the project was consistently inadequate, and we had to call and email repeatedly just to get basic answers. There are numerous issues with the installation that require attention. No vapor barrier underlayment was installed under the floors, causing corners to cup and worsening over time, and sections that needed leveling were installed as-is, resulting in warping and dips along the hallway. Faucets and shower fixtures were installed incorrectly, backwards! creating safety hazards for our little girl, and tubs were left detached from the floor. Paint was left on door handles, and door frame replacements caused wall damage that was never repaired or repainted. One bathroom floor is uneven, creating a tripping hazard, and the shower flange and tub spout were improperly installed with no follow-up despite assurances. New toilets were left uninstalled, with no sealant applied at the base, and faucets were only temporarily fixed with excessive silicone rather than proper installation. Overall, it was a constant struggle to get anything done correctly, and we were repeatedly blamed for delays due to our "choice of materials" that at the end it was provided by team. The floors and all affected installations need to be reviewed and corrected, as the quality and safety of the work were completely unacceptable.

The project lead seemed fantastic at first, but I haven’t received a return phone call , emai, or text in 3 weeks. I’m still waiting on the estimate for repairs for ATI to do them all. Did something happen?

Excellent service and Great work at a fair price!

The remediation team was not experienced and set up fans into a damaged cabinet with visible mold without a containment. I had to request moisture readings to see where the leak area spanned. The remediation plan gave me concerns about it being done properly. The project manager was harsh with the workers in front me and questioned my understanding of the tile in my house when he asked me to show him the replacement tiles. Subsequently after moving to new a company, there was significant damage down to the subfloor that the project manager said we could just let dry out.

My job is still ot completed, lack of professionalism by crews and lack of communication from ATI. The project is 16 months past the completion estimate.

Ken is attentive and the price and work is always good.