Everyone from the office on down has been respectful and helpful when I have questions. The workplace is kept tidy.

I spoke with Brad Bell August 29, 2025. He came to the house several times to verify what needed to be done from a water damage incident and remodel. I kept asking for an itemized contract in order to see the costs and possibly remove extras if necessary to save money. I couldn't get a contract from him until January 29, 2026. It wasn't itemized but very vague. I kept asking for a correct contract and he kept saying he'd get it done. We still haven't received a proper contract which has caused many issues. We couldn't get Mr Bell to start work until July 20, 2026. During that time, Mr Bell told us it was due to our insurance company refusing to pay what they'd originally told us.we told him to go ahead anyway and we'd pay for the work and deal with the insurance later because we couldn't afford more delays. For some reason, this suggestion was ignored causing They packed out our house and then it stood empty for three weeks. Again, we couldn't get a legitimate answer for why work hadn't started. When finally began work in August, there were days when workers were there for only a few hours. Some days no one was there. One issue were the windows replacement. Mr Bell forgot to order them causing a 30% increase which wasn't accounted for causing more delays. Then we were told it'd be best if we hire our own subs and pay them directly, which we're now doing. We've had to extend our stay in a rental twice.

The previous Supervisor was unresponsive and dragged out repairs. So much so that he was let goo from he company. While the project is finally back on track and being completed. The months of delay has left us frustrated and mad that it has taken so long to complete.

They were courteous, explained the process of the repair as it progressed and were on time daily.

Work was fine but the pricing for work performed outrageous.

The first worker, was very thorough. He laid down paper to keep my floor clean. The 2nd guy, did not do this and so, he was cleaning the floor where he split mud form taping. But he did do a good job in cleaning after himself.

Good communication with project manager(s). Great help with security.

Tony is amazing to work with!

My repairs took 8 mths to fix. The wrong materials were ordered several times, communication was all but non existent. One of the worst experiences I have had with home repairs.

Your company's communication, scheduling and overall organization are absolutely abysmal!!!!

Our water mitigation team was first rate. Oven and Jason were professional, thorough and well prepared, and also helpful and courteous. Simply the best!

Customer service and friendly staff.

The entire process has been a nightmare. The quality of work preformed was subpar. The repairs weren't fully done.i In the downstairs area the texture doesn't match. It is supposed to be completely textured but some parts are completely smooth while other areas are a different texture. An area that was obviously damaged due to the leak was never repaired. Visible signs of cracking around the vents are still there. The drywall was never removed or repaired. The upstairs vanity that was damaged was reused and you can see the bubbling clearly on the doors as well as chipping that was done by your repair people. I will have to pay to get this repaired which should have been taken care of in this claim. The slope of the shower floor wasn't done properly in areas and water doesn't flow into the drain it just sits stagnant. Very poor work quality. Very disappointed that USAA recommended them.

Very quick & worked very hard to get all of the affected area removed & left everything cleaned up each day.

Have at least one of your work crew (the ones that actually do the work) be fluent in English.

No one has started on the repairs yet. I have bare floors and need them to start work.

So far, so good! Need more data to make a final recommendation though.

Too many delays due to a person in a key role who forgot about somethings they were supposed to do. Once things were started though it all came together very quickly. I am concerned though about receiving our funds back for items we purchased as insurance provided funds over the prices we paid and we're supposed to get all of those amounts.

Unfortunately working with ATI took a turn for the worse very quickly. It has taken literally months for them to begin the work that needed to be done and its still not finished. When working on the bathroom that needed repairs, no floor protection was put down, they were cutting tile and storing material on our white carpet, which now needs to be cleaned. They've left trash and refuse on my front porch for a week, did not order enough material to repair our hardwood floors but they still demolished the floor so our living room is just OSB sub floor and will be for the next 4 weeks. Communication has been a nightmare and we basically have to harass them to get any kind of timely response or update. This is all repairs for a leak we had in May, it is now almost October and the work is not done yet.

The work was completed & was well managed. In addition to a bank error, ATI was prompt in issuing a needed credit check to correct the bank error. They misinterpreted the 1st digit of my check by $3K.

Not sure if the positive outweighs the negatives. May have had a better experience with another company.

They were hard workers. They cleaned up each day.

ATI has always taken care of every need I've had perfectly, and I would recommend them to everyone I know.

Normally I love working with ATI, and I would probably be more inclined to recommend them more frequently, but I feel like lately the communication has been severely lacking, and I'm having to spend my time chasing down information and asking for follow-ups and responses, which is more of a recent issue, so I don't know whats been going on, but thats just where Im at today.

It’s been 24 months and the work on my house is still not completed - my belongings were deposited back in to my house in a haphazard manner- all the boxes are labeled with which room they belong in, but those labels were not followed