I was well informed of what the process was going to be.

Full, dedicated support from top to bottom, office to field staff.

Early responsiveness but overall coms were hit or miss. Additionally the billing coordination with 3rd party for insurance lags and results in relatively “aggressive” invoicing emails referencing liens on the property. Disturbing to get when a simple phone call would be more appropriate.

Additionally multiple installs of replacement bathroom fixture resulted in leaks AFTER I informed the project manager I was having my plumber install whom I had already paid. The final install was NOT fixed and I am still coordinating with my plumber to get back out.

I finally signed the paperwork more because I did not want the ATI team touching the plumbing anymore.

Never, This company is awful. Zero craftsmanship, terrible communication, nothing is or was timely, and felt rushed when they did actually work.

ATI did a phenomenal job on my renovation, from working with the insurance company to making sure everything was done well. AJ, the Project Manager, was incredibly responsive and explained everything to me clearly. Highly recommend.

I called you after my insurance adjuster referred your company. They called back a few days later. By then I did a temp roof by myself as it rained in my hobby room damaging even more of my personal property. When they finically showed up they used the tarps I purchased to secure the temp roof and board up. They set two full size air scrubbers and zero air movement and no dehumidifier’s. This mistake allowed soot particulates to blow throughout my entire home and cross contaminated my entire living room, my entire kitchen, hallway , hall closet and the downstairs living room. The relative humidity along with the smoke caused more damage to electronics , sentimental items and clothing. Never would ai recommend them to anyone.

A half bath small fix and update took over 5 months with multiple stops because something was not done correctly or a crucial piece was cut wrong and had to be re ordered. Then we were blamed for making the project harder even though we were well within the limits of what was discussed at the beginning. At one point I got a quote for the final parts and it was extremely high. When I questioned why I was then told it was because they "accidentely" double charged me on things. Had I not reached out I highly doubt that mess up would have been found. It makes me wonder if that has happened to others as well. I am overall not impressed by this job.

Very professional - always listened to our demands

Not only did my first adjuster with ATI Restoration that was working with my insurance company suddenly up and disappeared right when it was time to do the estimate of my belongings that needed replaced or reimbursed for he didn’t contact anybody. ATI didn’t reach out. I was left weeks with nothing and the insurance company has taken advantage of that and said that he said I have nothing that needs to be deemed non-salvageable and then the second person that took over the claim after I called him, went out of my way to find the guy came out once with his boss or superintendent don’t know who she was. They came out for about 1520 minutes listened to the show, took their air scrubber that I pointed out that I still had because I had to unhook it out of my window myself and left spoke to him one other time never heard from him again and now there’s a bill for over $4000 that I guess they’re my insurance paid them and then I got warranty for the work they did which they never did anything no work was done. I’m still sitting here in a home that is not safe to live in. The insurance company is not paying anything out to me because AT&T ation team not doing their job and misleading me. I am a single mom who’s about to lose her car her home all because of this I put every dollar I have into trying to survive since this happened. Do not trust these people they do a half *** job and leave you hanging right in the middle when you need a most.

Great company to work with, great quality of work, excellent communicaiton. Quick solutions to probelms provided

You were terrible, didn’t communicate and don’t even have my name correct. Hilarious that I even received this after that debacle.

They were very polite and did what they promised. If it wasn't possible, they said they couldn't do it. If they said they would be here at 6:00, they would be here. If they were delayed in traffic, they would call and let me know it would be 6:15. They were very polite and considerate.

Both ES & Repair crews were professional and took care of business in a timely manner

Poor workmanship

It took nearly 6 months to get a, max, 6 week project done. There are broken tiles in our bathroom and laundry room that I believe were caused by load in of our belongings. Some of our belongings were damaged, either in the load out or load in.

Staffing issues were delaying the project and there didn’t seem to be a plan in place until I started pushing

Friendlt, cooperative and good service

My original Project Director left on indefinite medical leave and didn't tell me so I had two weeks over my project was at a couple of dental and no explanation and the replacement project manager and Project Director have really honestly not been that much better. I am a project manager by profession and I would be fired if I communicated with my clients this poorly.

ATI does a great work.

Easy phone call customer service --technician arrives on scene asap.

I would not recommend ATI

They are fantastic, do a great job, and are on it when it comes to stuff like this.

Very professional and on time. Was very helpful when we thought there was a problem!

We had to stay on top of things and frequently had to request that things be done or redone correctly. We are fairly low-key, but it was a tough experience where we felt bullied by the main subcontractor.

Quality of work was satisfactory, but the project took over two months to complete.