While our initial experience with ATI’s water mitigation team was excellent, the rebuild phase that followed was deeply disappointing and has significantly changed our overall perception of the company.

After mitigation was complete, the rebuild process was plagued by ongoing communication failures, lack of accountability, and poor project management. Our assigned project manager was difficult to reach, slow to respond, and often failed to follow through on commitments or timelines that were clearly communicated. This created unnecessary delays and left us in a constant position of having to chase down updates rather than being proactively informed. What should have been a structured, professionally managed restoration instead felt disorganized and reactive.

In addition, the lack of coordination and oversight led to repeated frustrations, extended timelines, and a loss of confidence that the project was being handled with the level of care and professionalism we expected. The rebuild phase ultimately did not reflect the same standards demonstrated by the mitigation team, which made the overall experience inconsistent and stressful.

Based on our experience with the rebuild and project management side of the process, we would not recommend ATI for full restoration services. While their mitigation team performed well, the failures during reconstruction and project oversight overshadowed that positive start and made the overall experience far more difficult than it should have been.

The first crew left raw sewage in the ceiling and walls. Had to ask them to cut out the part that wasn’t done.

Excellent service

Floors look great, new cabinets and island are exactly as I wanted

Lack of communication. Window replacement took almost six months… still never received the requested invoice for the job. Very unprofessional job.

Great communication throughout the process. Provided suggestions on alternate options.

It couldn’t have gotten any worse on February 16 when Russell and Adam from ATI showed up and we were going through the project and everything that had been disgusted with Russell and I that was gonna happen and that was in writing and then had with the kitchen flooring that for a couple weeks now I have been searching for flooring and Adam comes in and says oh it’s only whatever inch and it can just be sanded in every stain. I stood there in shock because I had completely thought for weeks that we were putting in getting to put in new flooring and he turned around and said it is what it is and he and Russell left without talking to me anything else and they stood outside for over an hour. We’re talking to each other probably just be guessing and I sat there in my car, waiting to talk to Russell I finally gave up and went in my house waiting and he left, and I’ve called him twice, and he has not returned my call and never picked up. I would not use these people. They have no respect for others their clients or anything else.

The carpenters were excellent

Every aspect of the project was handled with expertise and professionalism. We had great confidence in the work and loved the final product.

Worst drywall i ever seen. No lighting in room. Opened up blinds and my ceiling is a mess. I can see cracks coming.

Drying out townhome was done quicky. Done well. Then.......

Very professional company and left my house better than it was before the water damage. I really loved all the crew that came out to work on our house. The water mitigation crew, rebuild crew, and pack out crew were great to work with.

The restoration on my basement was going smoothly whence work started, but the termination of the project manager running my job wasn't relayed to me. That left a 5 week window of nobody contacting me of the continuation of the restoration. When the new PM was given the work, it was completed quickly. Just more transparency would be nice to a paying customer.

ATI was overall a good emergency responder. But they needed to tell me how much it would cost to remove the tree that fell on my house. If I had known what the tree guy would charge I would have used somebody else.

Communication about insurance paying claim was way off.

My only issue was the timing with everything. It took six months from start to finish. The work took about three weeks.

they seemed very organized and timely with their services

From first call through finishing the work. A+
Great communications … professional service. Very thorough
I recommend

Very professional and responsive.

The entire experience was a **** show! No other words to describe! People still talk of this job a year later. My family. Friends. Place of employment. Everyone was aware of the **** we lived thru due to ATI

You guys are not doing carpet cleaning in Northwest Indiana.

Easy to work with.

The restoration for my home was in September through November 2022. One of the contractors assigned to the restoration damaged the top of my dresser in the master bedroom and I reported it to ATI Restoration project director - Boston Whitlow. I was told by Mr. Whitlow that I did the damage myself which was incorrect. The bathroom cabinet which was in the master bathroom was placed in my garage after it was removed after a new bathroom cabinet was installed. The damage cabinet sat in my garage for a week and I had to constantly make calls to ATI Restoration to have it removed as it was approaching the Thanksgiving holiday. I waited and waited as the Thanksgiving holiday got closer and my family were visiting, I had to plea and constantly call Boston Whitlow to have it removed. Finally, the day before the Thanksgiving holiday a worker came and removed it which I truly appreciated. This experience was traumatic because I had fulfilled my obligations of paying funds (deductable) that were required of me and the insurance company was diligently also working with me communicating with ATI Restoration to do their part in the restoration of the water damage in the master bathroom and other areas of my home. In the same way, EXTREME Furniture Repair who was assigned to inspect the top of the damage dresser in the master bedroom recommended upon their arrival and after a thorough investigation that the damage needed to be corrected. Please note the damage is still current as no further action to repair or accept responsibility was acknowledged. Upon the final inspection of the restoration regarding the bathroom and other areas damaged by the water was completed, concerns about the dresser was ignored by Ricky Little the representative for ATI Restoration. Unfortunately the damage still exists.

I liked the people who did the work and the quality of what they did.

Professional attitude. Respectful of belongings.

Workers great, project manager not so much.

The service was completed but not without issues. The technician who hooked up the drying equipment (heaters, fans, etc.) did so in a way that kept blowing the fuse. He checked the fuse box but didn't change the configuration and it blew again after he left. I had to reconfigure the machines on my own to connect to separate fuses so that it would work without leaving my home in the dark.

They did an amazing job taking care of a tough situation where we had pepper spray in the room. They got all the smell and stuff out of the room, and they did an amazing job.

They were very timely, dedicated, and hardworking.

So far nothing much has happened, cut a hole in my ceiling and covered it with platic that is now falling off. No calls, no follow-up no...no...?

Came in and got the job done. Very professional and meet all our needs. Stress free

Project took way too long in my point of view. There were times especially the month of September where everything was at a halt except for the last week when they layed the flooring. There were other pockets of time where nothing was done.

Bad subs, reworks needed
Too many shortcuts
Multiple calls to follow up

Dominic has no customer service skills

Competent, helpful during process, friendly

Great communication. Great work. On time and job well done.

Quick assessment and completion of required work

They unplugged my refrigerator and now they don't want to pay for the contents.

Prompt first rate work on the carpentry in the Kitchen and remediation in the Kitchen and Basement.

Professionalism from start to finish

I was impressed on how well they communicated with me and completely the work when they said they would.

ATI promptly reached out when my insurance company contacted them. They were courteous and professional for the estimate and the repair team did s great job. ATI inspected the work and ensured my satisfaction. I wouldn't hesitate to recommend them.

The water mitigation team was wonderful; the restoration team was not. Three different teams were brought in due to poor worksmanship.

ATI Restoration Houston does awesome work for us! I have no complaints at all, and we keep them busy!

I do a lot of work with ATI Restoration Houston. I am very impressed with their work, timing, and communication.

ATI is very detail oriented, and they have great communication through their entire process.

Professional, attentive to concerns, quality work.

The communication, timeliness and professionalism were poor.

The employees they sent were very professional

Very nice good work ethic