This process was awful. Took forever, non responsive and so much time wasting.

There is one thing that I disliked about them, and it was whenever I called them, they were slow to respond, or sometimes I would not get a response back from the calls that I made to them with questions about the repair and services.

The workers that they sent out did good work, but to be quite honest with you, one worker complained about the company the entire time he was there.

With my project there was a change in the ordering system and that delayed months in getting materials,

Well when you are missing stuff and others stuff is broken why would you tell people about you and never show up when they say

They have done a good job for me.

It is a great company, great communication, and great vendors.

From the supervisors to the workers, everyone was great to work with. They met my time frames and did quality work.

Courteous, effective and efficient.

ATI butchered my house by removing drywall indiscriminately. The company that took over the project cannot believe what has been done! There was no daily monitoring performed as with the company that has taken over has done. ATI had closed off the area that had water damage with plastic sheeting and then expected their dehumidifier to dry the area!

Because the company did not tell us that we are going to a check from insurance company to sign the check to the company during the project I or my wife received a check from insurance company I am very unhappy with this company stating I cash the check ATI needs to find out what happened

They don’t show up at the time you set,and when there packer come in to pack out they only took what we had from moving up here,and when we got our stuff back someone had gone Thur it ,we had broken stuff and I am missing. Lot of cds and movie so I would never use them again.The only part that went well was the lady that painted our inside of the house I would use them

Horrible experience. It was very apparent that the people and management that I interacted with were thieves. Every piece of material was jacked up by over 30% on top of the ridiculous labor costs. And my kitchen cabinets and appliances that were taken out came backed damaged. I would want my worst enemy to work with ATI!

They responded fast initially to the water damage. There was a little delay in the follow up. The work was pretty good. I went behind them and caught a couple of items and had to call them back.

Complte projects quicker- your averge completion time is 2 weeks

Paint job on my bathroom vanity is still bad. They had to redo it because the first paint job was awful. I don’t think these were skilled painters. PM communication with his subs not good or just mismanaged.

Excellent work

In multiple ways….nothing done on time and nothing done right.

Mitigation piece was handled fairly well, but we are not happy with restoration so far. We are beginning to worry that the reviews online were accurate and this point in time we would absolutely not recommend ATI.

The contractor made a concerted effort to address concerns that were raised.

I haven't had any work done by ATI in years, yet you send me this survey. I wasn't happy with the work done at that time and I am certianly not pleased with being sent a survey when nothing has been done. As I recall, you started sending me these surveys even before the work was completed last time.

Timely service and excellent customer service.

ATI is efficient and has quick service.

Great customer service tip tier

Terrible company with horrible communications. Very disorganized and the little bit of work the way performed was terrible. They were contacted in February and took over a month to show up for an emergency service.

They were easy to work with, provided great communication, and did fantastic work.

They were easy to work with, provided great communication, and did fantastic work.

The crew were very meticulous and got the job done nicely, especially Enrique, Jonathan and the rest of their crew. Hector was very attenditive and prompt in responding with our communication.

Tried to force me into an unnecessary asbestos test. The water damage was in an add-on but in the mid 80’s. 🤬

The guys were quick, efficient, and friendly

Work quality seemed good. Accounting and finance department was awful.

Unpacked previously sealed boxes, mixed stuff up, then labelled 70% of the boxes as “Garage”. It took me weeks to sort it out.

John and Antonio were great! They cleaned up every day before they left and made sure our couch, chair and TV were in place. The work and painting is perfect.

ATI strung this project out for almost 6 months and failed to deliver on the agreed upon quote. I’ve never dealt with a company less communicative and more dishonest than ATI

I appreciated the constant, professional and comprehensive communication by project manager Jay Coyle and his team. All trades were prompt, professional, conscientious and courteous. We are extremely satisfied with the outcome. I highly recommend ATI for their restoration expertise.

The ones that did the work for the water mitigation were great. Very attentive and helpful. The project manager not so much. Had to call or email several times to get timing updates for the job and then for the repair.

The ATI Restoration project manager was good. The people who came to extract the water, Roberto and Mo, were outstanding. After that point, it was turned over to Pete.

They provided no feedback after the work was done.

They do good work.

Not likely to recommend! It took forever to get the initial quote and the excuse was always the insurance adjuster (nearly 2 months). List of requested materials for the job was given to the construction manager and it was as if the project/construction managers weren't communicating about what would and wouldn't be done. Multiple back and forth messages between them pointing the finger at each other and both were clueless. Knowing now what we went through, this pair would not have been on our job. Zero dust mitigation... zero. The AC system was not protected from the clouds of dust created(grinding tile indoors, mortar removal with grinder, grout dust left on tile for 2 weeks). Wet cutting of tile, mixing of mortar all done on the front porch, coating our entry concrete and door in tile mess. The Construction manager at times seemed clueless about the job(dates and times of appointments, changing scheduled visits, and what we had requested to be done, as if he never read his notes) and not a single time followed up with us on his own to see how the job was going. No final walk through of the house has ever been done. They were pushing for us to sign without even inspecting. Personally we just wanted to be done with ATI.

They were quick, efficient, cleaned up, and I was happy with the service.

They were often late. Once they got going, they were okay, but I waited for over a month for them to actually start the work. This whole time, I am staying in a hotel because I couldn't be here during work, so I am being generous with a three.

There were quite a few miscommunications throughout this process. The contractor, Keith Kay, initially said he couldn’t find flooring that matched what I had. I ended up finding the correct flooring myself and informed him. He then stated that he couldn’t pick it up, so I went and picked it up myself and paid cash for it. I have still not been reimbursed for that expense.

Now, when I call, I’m being told that he no longer works there. However, he had essentially pressured me into signing paperwork stating that everything was completed. But I had told him that I needed to be reimbursed that $700. He said it would be that they will mail me a check once they get a check.

To be fair, he did complete the work and did a good job coordinating and scheduling once we addressed the communication issues. After we spoke a few times about the miscommunications between him, myself, the insurance company, and others involved, Keith and I communicated directly, and things improved significantly.

Will definitely recommend to friends if there is ever a need for services in the future.

I am not likely to recommend ATI Restoration to a friend because they are a horrible company, horrible organization, horrible planning, horrible vendor contracting, horrible repairman that got on the roof and did the job, and horrible quality. Horrible communication and horrible follow-up. Everything is horrible!

Matt was the person who helped me out the most. He and the company went above and beyond to make sure all my needs were met as a customer.

The job took forever. At first, I had a whole wall that wasn't sanded. One of the walls did not even go all the way down to the bottom of the floor. I had to call them to come back and do that work. Then, the manager, the guy in charge, kept telling me he was going tomorrow, he was coming tomorrow, and it was a week of he is coming tomorrow. So, I waited another seven days for the guy to come back to sand the wall that he missed. The guys who came were supposed to be replacing the garage door openers. That was in the estimate for those to be replaced. I come out, and he is in there, and he actually had just fixed one. He was trying to fix them and make them functional instead of replacing them.

For months I was unsuccessful in trying to contact or representatives for follow-up and information for our insurance carrier. My emails and phone calls were never returned.

They were very efficient. They did the job they were instructed to do and had good results.

The project was done on time and efficiently.