They don’t show up at the time you set,and when there packer come in to pack out they only took what we had from moving up here,and when we got our stuff back someone had gone Thur it ,we had broken stuff and I am missing. Lot of cds and movie so I would never use them again.The only part that went well was the lady that painted our inside of the house I would use them

Horrible experience. It was very apparent that the people and management that I interacted with were thieves. Every piece of material was jacked up by over 30% on top of the ridiculous labor costs. And my kitchen cabinets and appliances that were taken out came backed damaged. I would want my worst enemy to work with ATI!

They responded fast initially to the water damage. There was a little delay in the follow up. The work was pretty good. I went behind them and caught a couple of items and had to call them back.

Complte projects quicker- your averge completion time is 2 weeks

Paint job on my bathroom vanity is still bad. They had to redo it because the first paint job was awful. I don’t think these were skilled painters. PM communication with his subs not good or just mismanaged.

Excellent work

In multiple ways….nothing done on time and nothing done right.

Mitigation piece was handled fairly well, but we are not happy with restoration so far. We are beginning to worry that the reviews online were accurate and this point in time we would absolutely not recommend ATI.

The contractor made a concerted effort to address concerns that were raised.

I haven't had any work done by ATI in years, yet you send me this survey. I wasn't happy with the work done at that time and I am certianly not pleased with being sent a survey when nothing has been done. As I recall, you started sending me these surveys even before the work was completed last time.

Timely service and excellent customer service.

ATI is efficient and has quick service.

Great customer service tip tier

Terrible company with horrible communications. Very disorganized and the little bit of work the way performed was terrible. They were contacted in February and took over a month to show up for an emergency service.

They were easy to work with, provided great communication, and did fantastic work.

They were easy to work with, provided great communication, and did fantastic work.

The crew were very meticulous and got the job done nicely, especially Enrique, Jonathan and the rest of their crew. Hector was very attenditive and prompt in responding with our communication.

Tried to force me into an unnecessary asbestos test. The water damage was in an add-on but in the mid 80’s. 🤬

The guys were quick, efficient, and friendly

Work quality seemed good. Accounting and finance department was awful.

Unpacked previously sealed boxes, mixed stuff up, then labelled 70% of the boxes as “Garage”. It took me weeks to sort it out.

John and Antonio were great! They cleaned up every day before they left and made sure our couch, chair and TV were in place. The work and painting is perfect.

ATI strung this project out for almost 6 months and failed to deliver on the agreed upon quote. I’ve never dealt with a company less communicative and more dishonest than ATI

I appreciated the constant, professional and comprehensive communication by project manager Jay Coyle and his team. All trades were prompt, professional, conscientious and courteous. We are extremely satisfied with the outcome. I highly recommend ATI for their restoration expertise.

The ones that did the work for the water mitigation were great. Very attentive and helpful. The project manager not so much. Had to call or email several times to get timing updates for the job and then for the repair.