So far with my experience, it has been very professional, respectful and helpful with my project.

Great customer service!

Restoration work was of very poor quality

We weren't please with the company. Here are some examples: 1) Our incident was reported to our insurance company (USAA) in late April or Early May 2026. ATI (Aaron) promised us that the kitchen would be completely finished by the middle of July 2026 at the latest and we could move in. We finally moved back into our house n the middle of September 2026. 2) My wife would discuss with Aaron on a Friday about removing the cabinets because of mold and he would promise to get back with her that day. He didn't get back with her that day and he went on vacation the next week and didn't tell her. We had to call ATI on his vacation week and to find out he was gone. No communication about the cabinets. 3) ATI (Aaron) idn't tell us it would be 6-8 weeks before they could remove the cabinets after the restoration because their only "cabinet guy" was backed up 6-8 weeks. If we had known that upfront instead of finding it out after ATI had the job, we would have used another company. 4) Because ATI wasn't transparent with us how long the job would take, we had to rent temporary facilities to live in for several weeks longer than we were told. Yes, the insurance company paid for it but it will increase our insurance rates over the next year. 5) Our house was a custom home and it became apparent that ATI restoration didn't have much experience in restoring custom homes. They tried buying replacement parts for the cabinets and associated fixtures at Home Depot or Lowes when my wife told them that Home Depot or Lowes wouldn't carry those specific parts. They agreed with her after they went to Home Depot/Lowes. 6) My wife would take pictures of the places that needed to be retouched with paint (after the cabinets were removed and then eplaced) and send the pictures to Jay (the project manager) He would ignore the pictures or forget them and then argue with her that touch up issues were not caused by ATI. 7) I have repeatedly requested a final detail of the contract costs. They have placed costs in the detail that ATI didn't perform and we have requested their removal. Aaron's replacement Jeremy has not sent me the information after two phone call this week and promises that it would arrive.We will not pay the bill until amounts charged for services are removed from the contract and we have time to review. Today is October 23, 2026...6-7 months after we reported the incident. To summarize...No transparency in communication, lack of communication, numerous drafts of contracts where services weren't performed but charged for, no final contract, disputes with the project manager, disputes with the "touch-up" guy...I would never recommend this company.

There has been an issue at every turn except for three items in this project. The director doesn’t communicate, doesn’t pass information correctly and when he said he did something on a particular item, it was not done. The information he passed to the pm isn’t accurate or isnt accurate when the information gets to us the customer. We are supposed to be completed by 10.31.26 and one item I’m questioning how that’s going to be done as the information was never sent to the insurance for approval. This has been going on since 6.21.26 The frustration.

ATI has had my job for 7 months and hasn't completed the work.

It took 11 months for you to finish my house from a water pipe burst. I felt like the people working on it had no idea what they were doing. And you didn’t go through the proper channels of getting things approved by my insurance company.

It was one of the worst experience and most frustrating, that I’ve had to deal with.

No communication. Rarely showed up when they were supposed to. Went days without doing any work. Took 2 extra month to complete work. Several things had to be redone. Siding was a mess after we told them not to let specific person put it up and they sent him anyway.

All the workers and tradesmen were excellent

Due to the nature of the cleanup crew vs the sub that actually did the work, an email showing those companies and the appropriate contacts (names and numbers) would be appreciated so that I didn't have to decipher what was what as people reached out to me.

Staff was helpful and took the time to explain the process to us.

Everyone has been quick to respond to texts and calls and they explain things thoroughly.

The first part work that they did was very good but weeks later I have not been able to get anyone to return to finish the job (installing new drywall). The lack of communication (not returning my calls or texts) and significant delay to get the work done (still not done) prevents me from recommending this company, regardless of the quality of the initial work.

I woke up to a broken water line at 1:00 AM on a Sunday morning. I contacted my insurance company USAA about a claim for my problem. USAA sent ATI Restoration that morning and by Monday morning the lower level of my house was completely empty of all the damaged property. After a few days of drying out the property they started restoring the damaged area. Excellent workers and very professional and easy to communicate with.

We are an outpatient surgery center. The ATI opened the walls and left the walls open and exposed. I was very specific about the expectations. It not only did not look good for the patients to see but it's an infection control issue as well. The ATI team responded promptly and covered.

Ok. Please. Where should we begin. I did not choose ATI. They were the next restoration company on the spinning wheel that State Farm Insurance must use to pick people. The first estimator was let go. The second manager was removed. I asked specifically for a "SUPERVISOR" to be on-site to supervise his staff of workers at all times. They sent one young fellow and he did not have the skills or materials to do the job. The other fellow they sent told my wife that they were "doing us a solid". I am not your "bro" from on the block. I am the customer. I am paying good money to have my house repaired so I can maintain house insurance. The project manager came well after the first repairs were done and declared that it was not correct and must be done again. So, another week of us working to fit your company into our house. They would not show up when expected or call to see if they could work at the house after 7 pm. Seriously? They workers left a roll of carpet in the bedroom that my wife had to step over to get to bed. What would have happened if she tripped over this roll of carpet and broken her hip or something worse? it took nearly two weeks to get someone to even address the carpet in the bedroom. It will now cost me $900 to have the carpet professionally replaced like before. (There are two noticeable seams showing).

I travel all over the world to fix things. Not to convince the customer that it is kind of Ok. Sort of usable. Maybe if you put a runner down over it. No. Fixed. Correct. So perhaps you can see my concerns that if this is how your company treats a small project, how does it treat a larger project? I was told that I would receive a $350 discount. Would that be in cash or another manner? You could not possibly convince me to recommend ATI to anyone. State Farm put this plague on us. They had to have known that your job performance was sub-standard, yet they insisted that you were top notch.

Honestly. Where is the logic in screwing the customer around with non-qualified workers and that total lack of supervision? How does that fit into a larger business plan?

Always, Al Haener

As traumatic as it was, the overall experience with ATI was very good.

I have no issues with the ACM abatement portion for the project. The area of concern is from the construction repair portion of the project. The team did not meet my timeline because they did not order the necessary accessories to complete my project. They didn't order them until the day the project was to be turned over. I ended up having someone else complete that portion of the work, and I still had to pay for the accessories that were ordered and not installed.

Overall I was pleased with customer service and quality of work. My only problem was inability to get response when asking about scheduling of final phase.

Sean Nikzad provides great service.

Great customer service, fast and efficient service

I went with ATI because I had used Kress Restoration in the past. ATI had bought them out. The difference was night and day. I am still finding things that were not done right. To be fair, 90% of what they did, they did right and they did well. The other 10% leaves me never wanting to use them again and I plan to let State Farm know that.

You have not finished the job! When I try to email Sedgwick (Connor Norris) my only Point of Contact

Aaron Romo, was quick to contact us after that I couldn’t get him to call me back! He didn’t keep us in the loop about the process. The company didn’t have adequate personnel to pull my custom cabinets. I told them they were custom from the beginning and I had foam insulation behind them. They didn’t believe me. Part of the water damaged floors were pulled for remediation. Under the cabinets had the worst part of the water damage they sat for almost a month waiting for their one cabinet person to pull them! After they were pulled they sat in my garage for over six weeks. Waiting to be fixed! they should have put the cabinets on the schedule when they first took my project. Aaron promised me they would have the project completed by the end of June. We didn’t get moved back into our house until the end ofSeptember! Also, because of the delay on the cabinets more work had to be done to them mold built up on the back of them. Had they been pulled almost immediately that would not have been a problem.
This cost us more time and money!

The Projsect Manager, Mike Beck handeled all my concerns in the best way possible. He is the reason I am happy with the company. They did fix the problem successfully too.