No communication. My personal beli fees were just thrown in box and we have several things damaged. I have called multiple times to report and to this day never heard back from anyone. Belongings sat in storage for over 2 months and were never cleaned. Was told by a past employee to just take a rag and dust our stuff off and tell us it was cleaned. Very disappointing!! The people ATI contracts out to for cleaning , painting ect. Are awful and I had to supply some of the equipment they needed. Just an all around awful disgusting experience. I would not recommend to my worst enemy!!!!

1. The guys screwed in the baseboards (looks terrible)
2. Left screws and pieces of the bathroom tile in our yard.

Hire contractor's that speak English and use their own materials. The painter got my old trim paint and used it instead of buying new. He knew where I put it because I showed the PM when we were matching colors. I was sick the day he came to paint the trim. I was resting in my bedroom. Later that evening I opened my cabinet and noticed spilled/dripping paint. I was not happy he went through my cabinets.
I'm sure my insurance paid for new paint.

This process was awful. Took forever, non responsive and so much time wasting.

There is one thing that I disliked about them, and it was whenever I called them, they were slow to respond, or sometimes I would not get a response back from the calls that I made to them with questions about the repair and services.

The workers that they sent out did good work, but to be quite honest with you, one worker complained about the company the entire time he was there.

With my project there was a change in the ordering system and that delayed months in getting materials,

Well when you are missing stuff and others stuff is broken why would you tell people about you and never show up when they say

They have done a good job for me.

It is a great company, great communication, and great vendors.

From the supervisors to the workers, everyone was great to work with. They met my time frames and did quality work.

Courteous, effective and efficient.

ATI butchered my house by removing drywall indiscriminately. The company that took over the project cannot believe what has been done! There was no daily monitoring performed as with the company that has taken over has done. ATI had closed off the area that had water damage with plastic sheeting and then expected their dehumidifier to dry the area!

Because the company did not tell us that we are going to a check from insurance company to sign the check to the company during the project I or my wife received a check from insurance company I am very unhappy with this company stating I cash the check ATI needs to find out what happened

They don’t show up at the time you set,and when there packer come in to pack out they only took what we had from moving up here,and when we got our stuff back someone had gone Thur it ,we had broken stuff and I am missing. Lot of cds and movie so I would never use them again.The only part that went well was the lady that painted our inside of the house I would use them

Horrible experience. It was very apparent that the people and management that I interacted with were thieves. Every piece of material was jacked up by over 30% on top of the ridiculous labor costs. And my kitchen cabinets and appliances that were taken out came backed damaged. I would want my worst enemy to work with ATI!

They responded fast initially to the water damage. There was a little delay in the follow up. The work was pretty good. I went behind them and caught a couple of items and had to call them back.

Complte projects quicker- your averge completion time is 2 weeks

Paint job on my bathroom vanity is still bad. They had to redo it because the first paint job was awful. I don’t think these were skilled painters. PM communication with his subs not good or just mismanaged.

Excellent work

In multiple ways….nothing done on time and nothing done right.

Mitigation piece was handled fairly well, but we are not happy with restoration so far. We are beginning to worry that the reviews online were accurate and this point in time we would absolutely not recommend ATI.

The contractor made a concerted effort to address concerns that were raised.

I haven't had any work done by ATI in years, yet you send me this survey. I wasn't happy with the work done at that time and I am certianly not pleased with being sent a survey when nothing has been done. As I recall, you started sending me these surveys even before the work was completed last time.

Timely service and excellent customer service.