We had a rough start with poor communication from our Project Director. Unfortunately, I had to involve our insurance company and the 3rd party management group Contractor Connection before we were able to see any forward momentum and proper communication. However, once we were assigned to a new Project Director, Tyler, things improved significantly. We ran into some quality issues with the subcontractor on our project and Tyler immediately reached out to the subcontractor to resolve said issues.
I’m not confident that I would have had the same results had I not had the backing of Contractor Connection, so I can’t say for certain I’d wholeheartedly recommend ATI.

Excellent one stop for the entire project.

I've dealt with ATI here for the last, I'm going to say, 5 years, and as a property and facility manager, ATI has always been a great company. They come in very professional and very open, with nothing between the blanks, just pretty much a go-to for all. They're courteous, and I have nothing but great things to say. I've had great experiences working with them, and they are one of the most well-rounded, developed companies in the restoration-from-A-to-Z type. in my field of work that I work in. They keep me well informed at all times.

They were outstanding. Jay Coyle, the project manager, was professional, courteous, and timely and went above and beyond. The folks who did the work paid great attention to detail and were overresponsive. they overdelivered.

They have excellent customer service.

I had to argue over the work for a couple of years!

They were great in the beginning, but they never finished the job. They never came back.

Excellent communication, expertise and responsiveness to our issues.

Being on time and professional work!

The ATI Mitigation team and Construction team would be who I would recommend hands down to anyone.

Completion of the job has been frustratingly slow. Communication is poor or non-existent. I will never work again with a company that is paid upfront by the insurance company. The customer then has little control and is at the mercy of incompetent or over-worked staff.

Almost the entire process with ATI was an absolute disaster. The project that should’ve taken no more than 10 to 12 weeks ended up taking an entire year. And the project ended with ATI because I terminated them. While financial compensation was agreed to through insurance, it is very evident that the crew that was in my home was not professional or capable. Multiple mistakes failure to complete tasks. And regularly trying to up charge certain products. My wife was able to beat prices quoted by ATI’s foreman on several occasions. Ultimately, I felt that ATI and the team that was in my home was trying to take advantage of the situation.

Very responsive. Th repairs are not completed. However ATI was thorough and quick with the mitigation stage.

started with issues as the roof needed to be tarped a second time because it was not tarped large enough to stop the leak. glad i was home to set buckets up to catch the water or would have had more damage.

Nice people and outstanding quality of work.

Poor communication and they were NOT very carful about removing woodwork that could be reused in the restoration.

From about day 30 everything went downhill from ATI handling everything within the home well, Sedgwick tried to handle the living arrangements which failed tenfold.
ATI company to do the pack out I have never seen such chaos and people who did not know what they were doing and now that it’s packed back in it’s all packed in in my basement and I can’t get to almost any box in the one room and that has my furniture in it. I can’t live like this with them how they did this there’s more than this I will give you more information.

The only reason I recommend them is because of the customer service of Sam Tremblay.

Their communication skills were great, and I didn't have to wait very long. They showed up right away after the incident and took care of the issue.

This company is a bunch of thieves.

The work took an extraordinarily long time to complete. Communication about backordered/out of stock items and scheduling of the work when it did occur was poor to nonexistent. A damaged cabinet was installed when the PM and installers were aware of the damage, and had to be subsequently replaced. Tile trim was forgotten during installation. My living spaces were unlivable as I had to clear out my 2nd level for flooring that took 3 months with no communication about the status! I was walking on subfloors with my upstairs belongings packed up in my living and dining room the whole time. I had to involve my insurance company to progress the work.

Items were taken without permission including money,curio cabinet and all my jewelry. Horrible experience

ATI Restoration didn't complete the work. They didn't finish, and they never returned my call.

Excellent service and communication.

ATI did a good job, there people were thorough, courteous and caring.