Very professional - always listened to our demands

Not only did my first adjuster with ATI Restoration that was working with my insurance company suddenly up and disappeared right when it was time to do the estimate of my belongings that needed replaced or reimbursed for he didn’t contact anybody. ATI didn’t reach out. I was left weeks with nothing and the insurance company has taken advantage of that and said that he said I have nothing that needs to be deemed non-salvageable and then the second person that took over the claim after I called him, went out of my way to find the guy came out once with his boss or superintendent don’t know who she was. They came out for about 1520 minutes listened to the show, took their air scrubber that I pointed out that I still had because I had to unhook it out of my window myself and left spoke to him one other time never heard from him again and now there’s a bill for over $4000 that I guess they’re my insurance paid them and then I got warranty for the work they did which they never did anything no work was done. I’m still sitting here in a home that is not safe to live in. The insurance company is not paying anything out to me because AT&T ation team not doing their job and misleading me. I am a single mom who’s about to lose her car her home all because of this I put every dollar I have into trying to survive since this happened. Do not trust these people they do a half *** job and leave you hanging right in the middle when you need a most.

You were terrible, didn’t communicate and don’t even have my name correct. Hilarious that I even received this after that debacle.

It took nearly 6 months to get a, max, 6 week project done. There are broken tiles in our bathroom and laundry room that I believe were caused by load in of our belongings. Some of our belongings were damaged, either in the load out or load in.

Friendlt, cooperative and good service

My original Project Director left on indefinite medical leave and didn't tell me so I had two weeks over my project was at a couple of dental and no explanation and the replacement project manager and Project Director have really honestly not been that much better. I am a project manager by profession and I would be fired if I communicated with my clients this poorly.

I would not recommend ATI

They are fantastic, do a great job, and are on it when it comes to stuff like this.

Very professional and on time. Was very helpful when we thought there was a problem!

We had to stay on top of things and frequently had to request that things be done or redone correctly. We are fairly low-key, but it was a tough experience where we felt bullied by the main subcontractor.

Quality of work was satisfactory, but the project took over two months to complete.

Completed the job effectively and quickly. Professional team.

Good quality work, when it was getting done.

This was the worst customer experience that I have ever had. They are unprofessional, untimely, provide low quality of work, and they had to redo a lot of work. My wife and I project managed most of the job.

Communication between you and us was difficult and had to try several times to get ahold of anyone to help

The people I dealt with were very professional. The work they did was excellent. They worked with me on my availability to complete the job. When they said they would be here they were. I wish I would of know about them when I had my mold issue, so they could of taken care of that also.

They were very kind and courteous and did an excellent job

Project Manager was not responsive - had to call several times.

ATI Restoration Denver is a good company. The customer service is good.

Since October we have been waiting for our refund. Pictures were just taken from the project completed in October. Our daughter has called and still no action. We are very disappointed in ATI at this point

The project lead seemed fantastic at first, but I haven’t received a return phone call , emai, or text in 3 weeks. I’m still waiting on the estimate for repairs for ATI to do them all. Did something happen?

I never give a 10 so a 9 is just as good.

Poor workmanship. Difficult to get a good repair verse cover up patch.

The job is nice but they keep bothering me about the bill and it's covered by insurance.

This company is downright awful. Communication, workmanship, quality, timeliness, follow-through, professionalism, and even billing. Quite literally everything was wrong. This is a mess of a company.

Did not get follow on job.

Good people

This was a difficult experience that took much longer then originally explained.

ATI started out great. Then Abel Gandara started ghosting me. I contacted the main office and got his supervisor. Stephen put me in touch with Brad. Brad came out and said he'd get the repairs fixed. Then Brad ghosted me. Contacted ATI AGAIN and was told that Brad left the company. They put me in touch with Corie Paul. Corie came out to look at the garage. She said she'd get a siding person out to fix what Juan installed improperly. Corie had the garage repaired satisfactorily within about 3 weeks. Repairs to the garage should only have taken a few days but ended up taking 5 months. Corie was amazing!!! Abel, Juan and Brad were terrible.

Absolutely horrible experience. Terrible at communication, timelines, organization and professionalism.

I had some waiting times that I feel I should not have had. I felt like I was ignored at times. However, for the most part, they did a good job.

Very efficient and friendly workers. Reasonable time to finish projects

Overall, ATI did a great job of coordinating the work. They also use quality contractors to do the work.

We have tried not to respond to this for the sake of moving on, but you keep sending this survey. So here you go. The project that was supposed to take 6 wks took 3 years and 2 months. The workers who were placed in our home were unlicensed, unprofessional and unqualified The "plumber" who spoke no English created 2 water leaks (sewer water dripping into the kitchen from an upstairs toilet, and another leak into the garage resulting in water damage) the team installed a fireplace without insulation, left a gaping hole in the the wall, we came home to wide opened doors at 6 pm on multiple occasions, left a dumpster in front of our house for an excessive time period and then had people from other jobs dumping trash in it outside our home, never got a porta potty despite our request, did not put down any preparation for work including: tile drilling, no barriers, no floor or furniture covering. The painting and dry wall was sloppy and needed to be redone 4-5 X in some areas. They removed a cabinet which was supposed to just be refaced and then left a flower pot with holes in the bottom to catch the dripping water under the removed sink. Left it that way for weeks. They installed multiple toilet incorrectly, ordered incorrect parts, had to redo the shower basin secondary to a leak, did not install a p trap and left it opened so sewer gas flowed freely into the bedroom, for months. It took them 4 attempts to install a wine refrigerator as they did not size it correctly. They scratched our floors, trashed our home, did not respond to the leaks for 7 days. The project manager was rude and had no ability to stage and order the materials. Tiles were partially installed with delays due to insufficient quantity The subcontractor "fled the country". The second subcontractor who was going to "drive it home" did not have competent staff and was in way over his head. No one showed up for 8 wks last summer. They installed ¼ inch glass in the showers that was flimsy and below our expectations, then lied and told us that it could not handle anything thicker. Finally after refusing to accept it, somehow thicker glass was installed without difficulty. We ended up receiving a discount, but absolutely insufficient compensation for the poor quality, poor worksmanship, poor service, incompetent staging, safety issues, damages created etc It was literally the worst experience imaginable.

ATI hasn't finished a project they start months ago.

The job isn’t done yet

The worst communication and follow up of any company I have worked with.

From the beginning, there was a lack of communication between ATI, the HOA, Westwind Management and the homeowners. Not all is to blame on ATI. The security was insufficient. My unit was burglarized 2 weeks after the fire. Nick did a Matterport Video, and it wasn't used by the team when finishing the house, because several things were not correct and I had to deal with additional construction while living in my home. I was told, "This is per the plan." My house was sold to me with huge upgrades and additional work that was modified since the construction of the building in 1993. Additionally, the permit process with Xcel was delayed and we had to wait several months before we could get the gas lines done to code, which delayed the C.O. In the beginning, we were told it would take 10-12 month, in reality it took 22 months, and I spent an additional $30K+ in living expenses. Luis lacked attention to detail, left a mess under the stairs in the basement. Ron James was ok to work with. I also was told we had a 2 year warranty, when in fact that was for the people with certain insurances. USAA wasn't on the list, so Michael S told me. I felt the homeowners had zero choice in the matter of selecting a contractor.

Did not restore in a timely manner. Did not communicate and crew was sloppy.

They were quick to respond and very professional. They got everything back to normal.

fast response kind and understanding of the situation, quoted proce was actual price

Fast and friendly service.

I like that you guys are dependable always do a great job and communicate with us during any of our floods about the condition of the unit that it's actually dry And ready to be put back together Everyone on the team is always professional

From the start to the finish has been a terrible experience. Not timely, not prepared, half assed, zero communication, zero punctuality, and just a massive head ache.

Unprofessional contractors that completed the roofing.

The linoleum floor is not flat, the communication was terrible, the schedule was extended from 2-3 months to ten months for a small remodel. Levi was very nice, but he did not do an effective job of getting our project finished.

ATI is a tale of two cities. The remediation team was prompt, professional, and a pleasure to work with. The repair team was none of those things. I was routinely ignored and disrespected. I would inform the project manager that I was unavailable and people would show up anyway. I never felt like I was valued or my project mattered.

Lack of communication and scheduling. Not all money transactions were stated up front. Then was made held hostage if we did not pay a deposit that i was not told about up front. Cordination on site seamed schetchy. You had differant people each day and my customer had to reorieniate each crew. My customer felt the work was not completed or done as what she remembers being told and what she saw seamed different. My number is 720-971-0995

Job not finished or took short cuts , just received a notice of Lien, with no updated bill!!

Workers were proficient and got the work done perfectly. They worked quietly and didn’’t stand around and converse with each other. They cleaned everything before leaving every day.