ATI's restoration team did a good job initially-It seemed all personnel involved were direct employees. Due to the initial clean-up, I opted to select ATI for the full repair job, without considering other general contractors. Direct employees of ATI did a good job but the sub-contractors chosen for the different repairs left a lot to be desired. ATI really needs to communicate to the sub-contractors that they're working on peoples homes that were effected by disaster- Sensitive to their belongings, being displaced and strangers working on their homes. Quality of work was questionable at times and each time it was brought up, it was addressed by the project manager- yet the follow-up work wasn't to our expectations. It was a stressful process and many times it felt like pulling teeth and having to really fight for what we believed to be fair and quality work. It's my opinion that the staff at ATI felt we were being picky with high expectations but when you hire a premium company, paid a premium price (through insurance), the quality of work shouldn't be sub-par or just okay. In hindsight (and after knowing what we know now)- We would've interviewed 2-3 general contractors and selected the best we believed to have the care, employees(sub contractors) and sense of quality without having to argue, fight or stress for what we expect as quality workmanship.

Follow instructions on work order.

They waited a year and a half to bill my insurance.

They are quick and reliable.

They are quick and reliable.

Poor communication; extremely long time to get the work done; workers on-site not respectful of my property (used my personal tools; one of the day workers who I allowed to use the restroom in the unit pissed all over the bathroom floor and did not clean it up; they also left some trash from snacks in the unit despite having my own trash bags easily accessible).

Everything promised by Kevin Ramirez was accomplished. The Project Manager, Paul Embrey was outstanding to work with, as were all of the workers. Very respectful and professional. The work was beautifully completed.

Good workmanship, sub par com
Indication

I valued ATI kept their warranty commitment. Work was done thoroughly, but not necessarily properly done after flood. ATI has a staff retention problem.

Never, This company is awful. Zero craftsmanship, terrible communication, nothing is or was timely, and felt rushed when they did actually work.

ATI did a phenomenal job on my renovation, from working with the insurance company to making sure everything was done well. AJ, the Project Manager, was incredibly responsive and explained everything to me clearly. Highly recommend.

A half bath small fix and update took over 5 months with multiple stops because something was not done correctly or a crucial piece was cut wrong and had to be re ordered. Then we were blamed for making the project harder even though we were well within the limits of what was discussed at the beginning. At one point I got a quote for the final parts and it was extremely high. When I questioned why I was then told it was because they "accidentely" double charged me on things. Had I not reached out I highly doubt that mess up would have been found. It makes me wonder if that has happened to others as well. I am overall not impressed by this job.

Very professional - always listened to our demands

Not only did my first adjuster with ATI Restoration that was working with my insurance company suddenly up and disappeared right when it was time to do the estimate of my belongings that needed replaced or reimbursed for he didn’t contact anybody. ATI didn’t reach out. I was left weeks with nothing and the insurance company has taken advantage of that and said that he said I have nothing that needs to be deemed non-salvageable and then the second person that took over the claim after I called him, went out of my way to find the guy came out once with his boss or superintendent don’t know who she was. They came out for about 1520 minutes listened to the show, took their air scrubber that I pointed out that I still had because I had to unhook it out of my window myself and left spoke to him one other time never heard from him again and now there’s a bill for over $4000 that I guess they’re my insurance paid them and then I got warranty for the work they did which they never did anything no work was done. I’m still sitting here in a home that is not safe to live in. The insurance company is not paying anything out to me because AT&T ation team not doing their job and misleading me. I am a single mom who’s about to lose her car her home all because of this I put every dollar I have into trying to survive since this happened. Do not trust these people they do a half *** job and leave you hanging right in the middle when you need a most.

You were terrible, didn’t communicate and don’t even have my name correct. Hilarious that I even received this after that debacle.

It took nearly 6 months to get a, max, 6 week project done. There are broken tiles in our bathroom and laundry room that I believe were caused by load in of our belongings. Some of our belongings were damaged, either in the load out or load in.

Friendlt, cooperative and good service

I would not recommend ATI

They are fantastic, do a great job, and are on it when it comes to stuff like this.

Very professional and on time. Was very helpful when we thought there was a problem!

We had to stay on top of things and frequently had to request that things be done or redone correctly. We are fairly low-key, but it was a tough experience where we felt bullied by the main subcontractor.

Quality of work was satisfactory, but the project took over two months to complete.

Completed the job effectively and quickly. Professional team.

Good quality work, when it was getting done.

This was the worst customer experience that I have ever had. They are unprofessional, untimely, provide low quality of work, and they had to redo a lot of work. My wife and I project managed most of the job.