Everything was great until
Install. Date changed twice then they did not finish trim around my door and have not been proactive to finish it. Door installed 6/15 and I still have gaping holes around my front door. Waiting on trim piece. Then ordered wrong trim was ordered. It's been 90 days! Ridiculous

There is a list of items waiting to be finished. There has been no further contact from Apex. They have all the money paid in full. The broken kitchen window was not been replaced. Several people in the neighborhood has stopped by saying how much they love the look of the windows. All have asked what I think. I told them I would let them know when work was done.

Solid windows, the installation crew did a wonderful job.

Communication could be better.

I am very satisfied with my window purchase. I would recommend getting a quote from Apex if you are looking for window replacement.

The windows were not measured or ordered correctly so they came in wrong.

I would highly recommend the product of your windows and your installers. We originally purchased our windows in 2020 before the company was bought by Great Day and our experience then with sales, scheduling and communication was excellent. That was not our experience this go around. We would tell people to go with you if they are not in a hurry and our fine with poor communication and a bunch of back and forth.

This is the second time we've used Apex, and both times, we've been extremely pleased with the quality of the work and the product itself. They are a bit pricey, but we found their services to be worth the extra cost.

We didn’t much care for the payment plan. 60% to start, than 30% before they are ordered, then the final 10% after installation. Not very many businesses that we have encountered new things that way. We had paid 90% of the cost before we even saw the product. 50% – 50% is standard procedure.

We love the windows and feel that they were a good value.

It took a very long time from measuring to installation then the installer said the handle needed to be replaced and we haven’t heard anything since

Where to begin. I actually love the product (9/10). And the subcontractors who did the install were amazing (9/10). But it has been a long bumpy road from when I was first approached to when the windows were installed. Not just poor communication, but NO communication for months and weeks at a time. (0/10) And now that the windows were installed, no communication whatsoever about the punch list items (for broken lock parts that need to be installed) despite calling customer service three days ago and being told to expect a call from the Columbus field manager on what happens next. I also believe there was meant to be a sign placed in my yard highlighting the new windows as part of Apex's marketing strategy. Nothing regarding that either. Project management from sale to install (and including follow-up) has been abysmal. And I still have two ground floor windows (two weeks later) with no locking mechanisms.

Unprofessional salesman.

I love the 3 pain glass and the durability of the windows.

The overall process has been super smooth. There has been no unexpected issues or delays.