It took a very long time from measuring to installation then the installer said the handle needed to be replaced and we haven’t heard anything since
Where to begin. I actually love the product (9/10). And the subcontractors who did the install were amazing (9/10). But it has been a long bumpy road from when I was first approached to when the windows were installed. Not just poor communication, but NO communication for months and weeks at a time. (0/10) And now that the windows were installed, no communication whatsoever about the punch list items (for broken lock parts that need to be installed) despite calling customer service three days ago and being told to expect a call from the Columbus field manager on what happens next. I also believe there was meant to be a sign placed in my yard highlighting the new windows as part of Apex's marketing strategy. Nothing regarding that either. Project management from sale to install (and including follow-up) has been abysmal. And I still have two ground floor windows (two weeks later) with no locking mechanisms.
Unprofessional salesman.
I love the 3 pain glass and the durability of the windows.
The overall process has been super smooth. There has been no unexpected issues or delays.