the initial response was good but no demo was done so the damage spread further than it should’ve

Early to appts., efficiency, very skilled workmanship, frequent updates from Kevin, Project Manager, completed job ahead of schedule, all workers professional. Extremely satisfied with final outcome.

They're the ones that I found that respond very well and get the job done quickly.

They did a good job, and I'm very satisfied.

Will not Recommend!

A lot more details of the procedures and equipment on the proposal.

They were great to deal with and the work was done well

Terrible communication, they broke my German shrunk and refused to fix or replace. I actually have told everyone that I know to never use this company for any of their repairs. If I could give them less than a zero rating I would.

fast, reliable service

Poor communication and they tried to pass off shoddy work

We did not choose ATI, they were assigned. We knew nothing about water damage mitigation companies. This was difficult and stressful and did not know what to expect next. Basically, the communication was poor.

Lack of communication from project manager. He could not tell us what had been done or what the next steps were. The lack of communication during a stressful insurance claim process was not helpful.

ATI Restoration was good, reliable, and honest.

ATI Restoration was good, reliable, and honest.

ATI Restoration was good, reliable, and honest.

ATI Restoration was good, reliable, and honest.

Responsive, caring, didn'y end until everything was done right.

The communication was not fantastic.

ATI was responsive, friendly, and clean.

This was the worst company I ever worked with my whole life. No communication, lying, numerous staff changes and more

They just do great work.

They can be expensive.

They have a quick response, are professional, and got the job done.

They have a quick response, are professional, and got the job done.

I was pleased to leave the hospital and returned to a new kitchen floor. ATI made all necessary repairs.

Not sure I would have the opportunity to refer a friend; a colleague would be more likely.

The technicians were quick, professional, and easy to work with and also very respectful.

Project Management, including scheduling is lacking.

Very prompt each day but
particularly the first day when it was most important! Worked well with our insurance as a preferred vendor

Horrible communication, subpar contractors, constant delays, did the absolute bare minimum.

They are very responsive.

They showed the utmost professionalism.

I would recommend them if they came to mind, but there was nothing that stood out that would make me choose them first.

They have great communication before, during, and after the work, caring and attentive during a troubled time for my family and me.

They have great communication before, during, and after the work, caring and attentive during a troubled time for my family and me.

Easy to work with completed job fast.

They handled everything really professionally.

A portion of work had to be redone a few times before successfully completed. Household belongings were damaged.

because of issues in the past we call you guys last theres nothing you can do to get trust back but to earn it you guys did do better the last time i used you but my total trust isnt back yet

QUick response - quality work

No communication what so ever. It took weeks, months, and years to get the work done. The first project manager was fired and no one told me. Then I took the check to the office and they lost the check that was use for payment and said I did not pay them. I wouldn't recommend them to my worst enemy.

We never could get on the schedule. After Hurricane Helen this company catered to the big money insurance claims. We were supposed to be fixed before the hurricane. Once the hurricane hit, they forgot who we were. Then when we started getting our house fixed on our own, they had the nerve to be mad because we wouldn’t wait month after month for them to answer our calls, call us back, or even put us on the schedule.

Communication throughout the restoration process was poor. Scheduling the necessary repairs did not go as smoothly or as quickly as we would have expected. The damage to our bathroom and a small section of the downstairs ceiling occurred in mid-December 2025, yet our home was not fully restored until July 2026.

The length of time it took to complete what should have been a relatively straightforward restoration was very frustrating. To put the timeline into perspective, I had a house built during that same general timeframe and was able to move into it, while our existing home was still awaiting completion of the restoration.

They were quick to serve. They were thorough and confident.

Did not take ownership on damage of a marble counter top.

They showed up on time and completed the work within the time limit.

100%. Their work was on point!!

All representatives were professional in their approach to my project.

The Project Manager Michael was very good as were most of the tradesmen that did the restoration work.

They have excellent communication through the entire process, and they are very easy to work with.