There is no communication and they make promises they don't keep.

Delays, proper communication

We weren't please with the company. Here are some examples: 1) Our incident was reported to our insurance company (USAA) in late April or Early May 2026. ATI (Aaron) promised us that the kitchen would be completely finished by the middle of July 2026 at the latest and we could move in. We finally moved back into our house n the middle of September 2026. 2) My wife would discuss with Aaron on a Friday about removing the cabinets because of mold and he would promise to get back with her that day. He didn't get back with her that day and he went on vacation the next week and didn't tell her. We had to call ATI on his vacation week and to find out he was gone. No communication about the cabinets. 3) ATI (Aaron) idn't tell us it would be 6-8 weeks before they could remove the cabinets after the restoration because their only "cabinet guy" was backed up 6-8 weeks. If we had known that upfront instead of finding it out after ATI had the job, we would have used another company. 4) Because ATI wasn't transparent with us how long the job would take, we had to rent temporary facilities to live in for several weeks longer than we were told. Yes, the insurance company paid for it but it will increase our insurance rates over the next year. 5) Our house was a custom home and it became apparent that ATI restoration didn't have much experience in restoring custom homes. They tried buying replacement parts for the cabinets and associated fixtures at Home Depot or Lowes when my wife told them that Home Depot or Lowes wouldn't carry those specific parts. They agreed with her after they went to Home Depot/Lowes. 6) My wife would take pictures of the places that needed to be retouched with paint (after the cabinets were removed and then eplaced) and send the pictures to Jay (the project manager) He would ignore the pictures or forget them and then argue with her that touch up issues were not caused by ATI. 7) I have repeatedly requested a final detail of the contract costs. They have placed costs in the detail that ATI didn't perform and we have requested their removal. Aaron's replacement Jeremy has not sent me the information after two phone call this week and promises that it would arrive.We will not pay the bill until amounts charged for services are removed from the contract and we have time to review. Today is October 23, 2026...6-7 months after we reported the incident. To summarize...No transparency in communication, lack of communication, numerous drafts of contracts where services weren't performed but charged for, no final contract, disputes with the project manager, disputes with the "touch-up" guy...I would never recommend this company.

They were courteous, explained the process of the repair as it progressed and were on time daily.

ATI Restoration did good work all around.

I had to keep asking for the same issues to be fixed and still nothing happened until they got ready

Work was fine but the pricing for work performed outrageous.

The first worker, was very thorough. He laid down paper to keep my floor clean. The 2nd guy, did not do this and so, he was cleaning the floor where he split mud form taping. But he did do a good job in cleaning after himself.

Good communication with project manager(s). Great help with security.

Our fire was on April 22, 2024. Our first project manager was Clarissa. She helped us out for a year. We would call her, and it would take 2-3 days to contact us; nothing was being done. In May, when we moved into our rental house, we found out Clarissa had quit, and Tina Penson took over. She did her part and got us in here on May 10th. We got in but still had problems. We still haven't resolved this problem yet. We are waiting for them to redo our bathroom floor. I talked to Tina on September 28th; she was supposed to call us the following Friday, and we haven't heard from her. She is a good proejct manager and got us in here, but we are still waiting. When they say they are going to do something, it doesn't happen right away. We gave up. We don't even know if we owe anything. We haven't signed the final papers. April 22nd will be two years.

Mike Nickerson was empathetic to my situation & provided quick follow up to address my concerns.

My ATI Restoration Team including Bob, Jeremy, Jimmy, and John were absolutely the Best Team I could have asked for because they answered all my questions and provided an excellent combination of the highest professionalism, courtesy, kindness and superb workmanship. Thank you ! Linda

There has been an issue at every turn except for three items in this project. The director doesn’t communicate, doesn’t pass information correctly and when he said he did something on a particular item, it was not done. The information he passed to the pm isn’t accurate or isnt accurate when the information gets to us the customer. We are supposed to be completed by 10.31.26 and one item I’m questioning how that’s going to be done as the information was never sent to the insurance for approval. This has been going on since 6.21.26 The frustration.

ATI has had my job for 7 months and hasn't completed the work.

ATI was great to work with. Insurance approvals slowed down the project completion timeline, but everything is beautiful. Communication was good & the subcontractors did amazing work.

I’m still waiting for the job to get finished

ATI was chosen by my homeowners insurance following a house fire. Quality work every step of the way.

Tony is amazing to work with!

Please see my other responses. In short, the communication was unclear and imprecise--and that is if we received communication at all. Our project manager was largely unreachable. Work was not completed in a timely manner, nor should the subcontractors prize themselves in the standard of their workmanship. The swiftest and most thorough communication that we received from our local office was to receive payment. We gladly acquiesced, but only because it meant that we didn't have to deal with our local ATI office anymore.

overall, this has been a very frustrating process for me and I have felt like a low priority. There were weeks that would go by where I would have no update. It took 5 weeks for my tile to be ordered once I chose my tile. That required constant followup from myself and the tile company. Once the tile was installed it took 5 more weeks for someone to come back and seal the tile. That was only done because I asked repeatedly. The tile installers didn't know to seal it. The workers that came didn't speak good english so it was hard to communicate w them and they didn't seem to know exactly what they should be doing. I have 4 children and this caused a huge distress. I took time off work to be home when workers didn't come as expected. Communication was poor, there was absolutely no followup or urgency to get this job complete. A worker left with my house key one day and brought it back the next day. This is a huge liability. Now I am getting asked to pay my final bill when the work is still not complete and asked to send my input when the work is still not complete. I have relayed my concerns to my insurance company as well.

Working with ATI has seriously been a nightmare. I regret moving forward with this company and I'm even more upset with my insurance for recommending ATI. Tyler took measurements and lied about timeline, was not as communicative as he said he would be, and was not pleasant to work with. I believe Victor really is a good guy, but seems to be overworked and overloaded with his projects. My project took longer than it needed because of sub-contractors and there was miscommunication throughout the project. I wouldn't recommend ATI to my worst enemy.

they lack an attention to detail that left behind a lot of cleanup for my team, and they had to come back after missing damaged items because they were rushing.

Shane was terrific to work with!

It depends on the crew. The first crew I got the beginning of this project did not do a very good job. The second crew, of this project a very good job.

Speed in response and good work on the job

My repairs took 8 mths to fix. The wrong materials were ordered several times, communication was all but non existent. One of the worst experiences I have had with home repairs.

It took 11 months for you to finish my house from a water pipe burst. I felt like the people working on it had no idea what they were doing. And you didn’t go through the proper channels of getting things approved by my insurance company.

It was one of the worst experience and most frustrating, that I’ve had to deal with.

Professional, down to earth people

reword I cannot recommend ATI Restoration highly enough. Tami Umland, Justin Moore and Jose Sandoval are the team I work with, and they are amazing! Across all of our location working on projects big and small the entire ATI team is consistently reliable, exceptionally responsive, and a true pleasure to work with. Their dedication, hard work, and support have been invaluable, ensuring that every project is handled with the highest level of professionalism and care. An outstanding team that consistently goes above and beyond!

Professionalism, communications good, good follow through. Excellent work

No communication. Rarely showed up when they were supposed to. Went days without doing any work. Took 2 extra month to complete work. Several things had to be redone. Siding was a mess after we told them not to let specific person put it up and they sent him anyway.

All the workers and tradesmen were excellent

Due to the nature of the cleanup crew vs the sub that actually did the work, an email showing those companies and the appropriate contacts (names and numbers) would be appreciated so that I didn't have to decipher what was what as people reached out to me.

We are now into the eighth month of our kitchen restoration and it’s not even close to being finished.

Initial prework contact was good. After that it was sketchy until crew arrived.

Your company's communication, scheduling and overall organization are absolutely abysmal!!!!

The carpentry work. The crew that did the work was very professional and timely.

Process was pretty decent until last phase

Lack of communication. Hard to get responses. Had to call multiple PM's to get anything done

The cleanup manager and crew was outstanding and so were the installation crew. The management for the installation needed to insure parts for the installation were in place in an adequate time frame.

I was not satisfied with how ATI handled the decision to dry the carpet & wood, versus remove the wet areas.

When I filed my insurance claim I chose ATI at the recommendation of my insurer to make things simple. ATI was easy to work with and professional. Rich the project manager handled the entire job like a real pro. Rich went well out of his way to make sure as a client I was satisfied with the work performed. He was always available, courteous and easy to work with. I have no clue if ATI is a good company, but if you happen to get rich assigned to your job then your in luck. As long as they have project managers like him then everything will work out

The subcontractors they hire do very good work. The clean up was not great and they left my door open on a really hot day and let bugs in.

Our water mitigation team was first rate. Oven and Jason were professional, thorough and well prepared, and also helpful and courteous. Simply the best!

Staff was helpful and took the time to explain the process to us.

We were told up front by Ron Heverly that the job would take about 5 weeks. It took over 4 months due to poor communication, committing to dates and never showing up.

Customer service and friendly staff.

The entire process has been a nightmare. The quality of work preformed was subpar. The repairs weren't fully done.i In the downstairs area the texture doesn't match. It is supposed to be completely textured but some parts are completely smooth while other areas are a different texture. An area that was obviously damaged due to the leak was never repaired. Visible signs of cracking around the vents are still there. The drywall was never removed or repaired. The upstairs vanity that was damaged was reused and you can see the bubbling clearly on the doors as well as chipping that was done by your repair people. I will have to pay to get this repaired which should have been taken care of in this claim. The slope of the shower floor wasn't done properly in areas and water doesn't flow into the drain it just sits stagnant. Very poor work quality. Very disappointed that USAA recommended them.

Mr. Kevin Wang and Mr. Lebrente Stephenson were both extremely informative and professional throughout the entire project. They answered all of my questions, kept me updated on the progress, and clearly explained what I could expect and how long the project would take. They provided me with a great deal of valuable information and made sure I stayed informed every step of the way. I truly appreciated their communication, knowledge, and professionalism throughout the process.

Everyone has been quick to respond to texts and calls and they explain things thoroughly.