Well when you are missing stuff and others stuff is broken why would you tell people about you and never show up when they say

Performed work within budget and timely.

The company does a very poor job in updating its customers on any changes or any of what needs to be done. I think that ATI postpones projects unnecessarily. I don't think that they manage projects really well, simply because they came out and did a quote, and they highly underestimated the quote. I think that had they done it differently, for example, gone to the city, gotten the permit, had the city come out, and told them what needed to be done, and then generated a quote for the insurance company. I think that would have been the more effective way to go. Instead, what they did was they gave a quote to the insurance company, then came in, brought in the city to look at what needed to be done to get a building permit, and the city told them additional things that needed to be done. Just to give clarity to this delay, this project started back in February of 2026. It is not July. That is after the water mitigation, so on and so forth. So, I think that unnecessary delays and it doesn't seem that communication is at all infectious. This is after paying what it would cost for them to do the job as we agreed to. So, that is the answer. I wouldn't wish this on any homeowner.

They have done a good job for me.

The whole process took over three months to complete and still issues.

From the supervisors to the workers, everyone was great to work with. They met my time frames and did quality work.

The process was real slow in the beginning but once after that everything has been smooth

The only problem I had was with the painters. The painters came and they did not cover any of my furniture or flooring and there was paint everywhere. The first crew was very unprofessional and it was like they did not care about our house. The second crew was great.

Project communication was awful. Work was not done to my satisfaction and had to be followed-up on. I had one contractor lie, to my face, about work that had been done. I was extremely dissatisfied with the overall program. Ultimately the job was completed but honestly I believe it would have been easier had I coordinated subcontractors myself.

Good work and very professional.

We had a good experience with ATI. They are polite and professional. I only had to experience them for a couple days as no work was actually done. They came and taped off our affected areas and placed a dehumidifier, per the homeowners insurance instructions.

The entire ATI team from Phoenix to Bryan was absolutely spectacular to help us out with water damage.

Courteous, effective and efficient.

ATI butchered my house by removing drywall indiscriminately. The company that took over the project cannot believe what has been done! There was no daily monitoring performed as with the company that has taken over has done. ATI had closed off the area that had water damage with plastic sheeting and then expected their dehumidifier to dry the area!

Quality of completed work

Fantastic crew. They cleaned up a crawl space under our house which is very low in height and a difficult space in which to work. A cast iron sewer pipe had developed a leak. They worked their schedule with that of the contractor doing the repiping. They did the cleanup in the morning and the contractor patched the leak in the afternoon. Very communicative, on time, cleaned up afterwards and knew their stuff. It was a joy to work with this company.

the restoration began 0n 7/3/24 completed on 5/6/26 communications were poor and often inaccurate, promises were made and not kept.

Because the company did not tell us that we are going to a check from insurance company to sign the check to the company during the project I or my wife received a check from insurance company I am very unhappy with this company stating I cash the check ATI needs to find out what happened

All crews did a great job, both in talking to us and the work they did

ATI was very responsive they came out got everything cleaned up would have rated them higher however they had to be called back because they missed some things.

They don’t show up at the time you set,and when there packer come in to pack out they only took what we had from moving up here,and when we got our stuff back someone had gone Thur it ,we had broken stuff and I am missing. Lot of cds and movie so I would never use them again.The only part that went well was the lady that painted our inside of the house I would use them

Horrible experience. It was very apparent that the people and management that I interacted with were thieves. Every piece of material was jacked up by over 30% on top of the ridiculous labor costs. And my kitchen cabinets and appliances that were taken out came backed damaged. I would want my worst enemy to work with ATI!

The whole team did what they said they would do! Communication was good & the employees were respectful & on time!

They responded fast initially to the water damage. There was a little delay in the follow up. The work was pretty good. I went behind them and caught a couple of items and had to call them back.

Complte projects quicker- your averge completion time is 2 weeks