Rick and his staff were fantastic in customer service and workmanship.

Friendlt, cooperative and good service

They came out as soon as I called them for help. The process of mitigation was quick and thorough

IMHO:
ATI operates like a bureaucracy, not an efficient home remodel/contracting company. The entire project was a nightmare. I was forced to be on my toes, defending my asset, looking out for the next upcoming blunder by ATI’s in house “construction” crew and their woefully under performing “project managers,” of which I had multiple. It was like having tweedle Dee or tweedle Dum running the show, day in and day out…Lip service and incompetence. Excuses and apologies. One step forward, two steps back.
It was a 100 sq ft kitchen remodel that could have been done in a maximum <six months, that turned into over a year of constant stress inducing worry. Had this project been completed in a competent and timely manner, I would have been able to retain my Airbnb superhost status, and would have benefitted from the higher income months August-November (although ATI gave me some compensation for their blunder, it was wholly inadequate). Instead, I never knew definitively when this project would be completed and I had no ability to open up my booking calendar in order set “available dates.” Short term rentals are often booked months in advance, the inability to know when the nightmare would end really damaged my ability to run my business. Now I’m stuck with an underperforming Airbnb and the financial hit will continue to negatively impact my bottom line for months to come.

I would not ever recommend this company due to Gus Tinder and Celeste Field’s lack of work ethics and customer service.

Sloppy work

They were sloppy. They did not seem professional. They left a mess.

They were dishonest and I would not recommend them to anyone and I have to go with another contractor to finish the job.

The men working here were very good with their cleanup nd did not waste any time when working.

My original Project Director left on indefinite medical leave and didn't tell me so I had two weeks over my project was at a couple of dental and no explanation and the replacement project manager and Project Director have really honestly not been that much better. I am a project manager by profession and I would be fired if I communicated with my clients this poorly.

Job was excellent

They were extremely responsive and very helpful in assisting us.

They’ve just been very responsive to us.

ATI has always been incredibly helpful whenever needed. They consistently do an excellent job and take care of anything that comes up.

The services they provided were excellent, and everyone who came to my home was very professional.

Professional

Professional, courteous, reliable service

ATI does a great work.

We worked with ATI through our AAA claim, everything was top notch, communication, timeliness, work quality, etc. I'll certainly reach out to ATI for any future projects!

Most of the team was professional and had a successful outcome as a priority.

They did a very good job, but unfortunately the process took eight months.

The reason I’m giving an eight versus 10 is because of the amount of time that went by from when the construction people did their appraisal/estimate for repairs to when I actually heard back. It was weeks. And I had already hired somebody else to do the work by that time.

Easy phone call customer service --technician arrives on scene asap.

I was told that they would communicate every step. They just left everything open in the bathroom with the toilet in the tub , the tiles all removed. If I knew they would not be repairing all of that, I would not allowed the mitigation work to proceed.

Easy team to work with. Arrived on time and worked quickly.