Every step of the process was well explained and executed as anticipated. Once everything was lined up, Jeff kept us informed of who was coming and what was being done each day. He consistently checked in to make sure things were to our satisfaction and was prompt in answering questions. We are extremely happy with the results. Each person that was sent to work on specific pieces of the project was polite, respectful, and did phenomenal work.

Great cleaning up but never cane back to removed 6 bags from a month ago.

Did a nice job, craftmen were qualified, kept us informed on progress & appointments.

Overall they were timely, helpful, and did good work helping to remediate risk of mold and mildew after an ice dam this winter.

Mark Nelson and crew were great to work with. Specifically your worker Armando who did the inside work at our house.
He is highly professional, engaging, flexible, and delivers exceptional customer satisfaction. The overall project results were fantastic.

They were efficient. Need to work on speed though

The communication was very bad.

Communication is not their strong point. Nor is setting or managing expectations. Both are required for good business.

Professionalism.

Ready to listen to and give advice to the Customer! I really like Mr. Marty Hendrix.

Very thorough and professional

We were told at the outset of the project that the company had over 65 cases and was trying to meet everyone's needs. The overall experience was good. There were mistakes which could've been handled better.

They did a great job

They were slow about getting the work completed.

Everyone associated with my renovation has been very kind patient professional and

Efficient

So far the remediation part is done and they were Johnny on the spot getting here

Whole process taken entirely too long
Almost a month since any work done.

The team did a great job, was clean, and professional.

I was well informed of what the process was going to be.

The job wasn’t completed. I still have some of the old tile running down the corner in between the door and closet. Bathtub was never sealed properly so water runs down the wall causing mold. They never did a final walk through with me. Never received toilet paper holder, towel rack that I was charged for. They gave me multiple invoices to pay then months later tried to say I owed another 800 dollars for final invoice not saying what it was for especially since job wasn’t complete.

I used them several years ago and the project went well. I used them in 2025 and the project was a disaster. I was sent a work crew who did terrible work, and that crew wanted to do a smaller scale job, and I was good with that. I came to find out that ATI paid them for the entire job ahead of time, around $2000 or $2200 so they wanted to do the minimum and cut out.

Charla and Allen have been PHENOMENAL during this stressful time. They both got right to work and helped me to repair my home immediately. Excellent communication and very kind!

Once the work finally started, the Content crew was very efficient and polite making the whole experience very easy

Full, dedicated support from top to bottom, office to field staff.