From November 2025 to February 2026 the equipment was left sitting in my basement. ATI never returned to make sure water damage or mold was contained.

Not only did my first adjuster with ATI Restoration that was working with my insurance company suddenly up and disappeared right when it was time to do the estimate of my belongings that needed replaced or reimbursed for he didn’t contact anybody. ATI didn’t reach out. I was left weeks with nothing and the insurance company has taken advantage of that and said that he said I have nothing that needs to be deemed non-salvageable and then the second person that took over the claim after I called him, went out of my way to find the guy came out once with his boss or superintendent don’t know who she was. They came out for about 1520 minutes listened to the show, took their air scrubber that I pointed out that I still had because I had to unhook it out of my window myself and left spoke to him one other time never heard from him again and now there’s a bill for over $4000 that I guess they’re my insurance paid them and then I got warranty for the work they did which they never did anything no work was done. I’m still sitting here in a home that is not safe to live in. The insurance company is not paying anything out to me because AT&T ation team not doing their job and misleading me. I am a single mom who’s about to lose her car her home all because of this I put every dollar I have into trying to survive since this happened. Do not trust these people they do a half *** job and leave you hanging right in the middle when you need a most.

Andy Page is my absolute favorite POC to work with, out of any vendor we were assigned. He has been absolutely fantastic in responsiveness and delivery of every ask we have given him and the ATI team. I could not be happier with him and the ATI team and fully intend on making sure ATI (with Andy as a POC) is on every account I go to.

I got an email a week ago that someone would be in contact shortly to discuss getting my property back in shape. I called the project director listed in the email after a few days without hearing anything, only to learn that he does not work in this department anymore. At least he gave me the contact info for the right project director. A call and a message into him (James Perez) remains unanswered.

Great company to work with, great quality of work, excellent communicaiton. Quick solutions to probelms provided

Easy scheduling, fast repair, and very responsive.

ATI did a good job on our project.
They are reliable and easy to communicate with.
We appreciate them and are glad we did business with them.

They are on time, and they do great work.

They explained to me in layman term what and why they had to do sure things, and listen when I question their action.

I really want to give a shout out to Jeremy Rodriguez. He was a great communicator, took the time to explain the insurance process and kept me up to date on what was happening, and always answered my questions. It was a crazy rainy season and we had a family loss, and he was great to work with and communicate with.

ATI is very dependable. They are on time, very skilled, and reliable.

The crew was very easy to work with. Very knowledgeable and professional. Would definitely call again if I needed any help!

Exceptional workmanship, exceptional communication, and timely work completion!!!

St times it was hard to get in touch with someone on our house.

They are very sloppy

You were terrible, didn’t communicate and don’t even have my name correct. Hilarious that I even received this after that debacle.

They were very polite and did what they promised. If it wasn't possible, they said they couldn't do it. If they said they would be here at 6:00, they would be here. If they were delayed in traffic, they would call and let me know it would be 6:15. They were very polite and considerate.

Once it was discovered that we hired a public adjuster the ATI rep assigned to our home did little to no real work. The list that was submitted to our adjuster was undervalued for many items, and total loss value was short from what our public adjuster came in at by about $178,000. The discrepancy is unacceptable.

Our home contents were thrown all over the place, and agents from ATI were making contents about items in our home weren’t really damaged and discussed taking them home for themselves. Very unprofessional.

your techs are top notch, they've done this before and they needes no superversion from our team

They were very good. All nice and did good work. Rich was very helpful throughout the process.

This project took 1 year and 3 month to complete with lack of communication, 3 different project managers and a project director that just stopped communicating with me.

We started working with ATI on this issue for a year now. The communication is sparse. We call a couple times every week. They have had contractors come and patch the issue instead of fix it and they haven’t even done it correctly so it is causing more issues. They don’t know what the problem is now and we are just in waiting mode. I don’t wish this experience on anyone else. I would not recommend, in fact, I would tell people to avoid them.

ATI was awesome. They came out and knocked out my issue.

ATI was awesome. They came out and knocked out my issue.

Fast, friendly service. High quality work.