It took over 3 months to complete your restoration.

over charging for work not done

Professional and knowledgeable staff

Awful experience all the way around!

I am not sure if it was ATI or USSA saying what they would and wouldn't do. My repair still isn't done. There is mold on my ceiling, and a lot of things were done improperly. I am going on my third month, and it's still not done. I don't think they did an efficient job on the water mitigation. There are several holes in my roof where the tree fell on it. It looks like there is mold in my ceiling and in my attic. When it came time to repair it, the contractor said he didn't have time to repair it.

Connor doesn’t reply to my messages. All timelines have been wildly inaccurate

My home restoration is almost 6 months behind estimated completion date with no justifications.

Zero communication. We have been ghosted by the project manager. We can’t get any answers about a timeline for completing the project. This has been going on since April.

Everyone that was part of the rpocess was very trustworthy and non judgemental. Unfortunately, we are borderline hoarders, but they were not judgemental. They did their jobs, and they were very polite about it.

Communication between Ati, insurance, and us. Remediation crew were friendly and skilled. Repairs are not yet complete but things are as they were with the remediation

Within 1 hour, the company reached out to get me scheduled and had someone available shortly after to complete their walk through.

The only concern I had was the lack of communication with regards to when people were coming to the house and what was taking place.

The communication and the work were top-notch.

ATI Restoration was quick and efficient.

Couldn’t in good conscience recommend them to anyone.

Very very courteous gets right back with you. Sets the appointments up and gets right back on the job quickly.

The people you sent to my house were extremely friendly and good at their jobs. They worked quick and didn't make a mess at all.

Very respectful of my home, listen carefully to my concern and apply necessary changes, Very friendly.

Quick response, good communications, efficient

The entire process was horrible and now the “job is done” and the workmanship and clean up has been horrible. I will never recommend you guys. I will be putting a complaint to the BBB and I will ensure that all possible social sites are aware of how poorly your company did.

I am very likely to recommend ATI Restoration because they delivered in a very quick turnaround time once we purchased a property that had deferred maintenance and life and safety issues. They provided their proposals in a timely manner and were excellent with communication, sending status updates and photos throughout the process. They kept us informed of any issues or if they uncovered another problem that required repairs. They sent us pricing if they were to handle it and also allowed us time if we wanted to find another vendor to get additional proposals. Needless to say, we went with ATI the whole way through.

I was pleasantly surprised by the quality of work. My home was clean when they were completed.

Unfortunately working with ATI took a turn for the worse very quickly. It has taken literally months for them to begin the work that needed to be done and its still not finished. When working on the bathroom that needed repairs, no floor protection was put down, they were cutting tile and storing material on our white carpet, which now needs to be cleaned. They've left trash and refuse on my front porch for a week, did not order enough material to repair our hardwood floors but they still demolished the floor so our living room is just OSB sub floor and will be for the next 4 weeks. Communication has been a nightmare and we basically have to harass them to get any kind of timely response or update. This is all repairs for a leak we had in May, it is now almost October and the work is not done yet.

ATI Restoration did exactly what they needed to do when they needed to do it. It took a minute or two to do some coordination with them because they were dealing with the other people who were actually doing the work, but I will say that the project supervisor was always timely and the work was done in a timely manner once we had the initial coordination done.

Lack of communication between the guys doing the work.