There were quite a few miscommunications throughout this process. The contractor, Keith Kay, initially said he couldn’t find flooring that matched what I had. I ended up finding the correct flooring myself and informed him. He then stated that he couldn’t pick it up, so I went and picked it up myself and paid cash for it. I have still not been reimbursed for that expense.

Now, when I call, I’m being told that he no longer works there. However, he had essentially pressured me into signing paperwork stating that everything was completed. But I had told him that I needed to be reimbursed that $700. He said it would be that they will mail me a check once they get a check.

To be fair, he did complete the work and did a good job coordinating and scheduling once we addressed the communication issues. After we spoke a few times about the miscommunications between him, myself, the insurance company, and others involved, Keith and I communicated directly, and things improved significantly.

They're very prompt to come even on a weekend. They were professional and easy to work with.

The quick response to our emergency.Staff helpful and answered our questions thoroughly.

Will definitely recommend to friends if there is ever a need for services in the future.

Shane, the project manager, was on top of the entire project. The entire team was professional, competent, friendly and very helpful with recommendations to ensure the project was completed in a timely manner without compromising quality of workmanship.

I am not likely to recommend ATI Restoration to a friend because they are a horrible company, horrible organization, horrible planning, horrible vendor contracting, horrible repairman that got on the roof and did the job, and horrible quality. Horrible communication and horrible follow-up. Everything is horrible!

Matt was the person who helped me out the most. He and the company went above and beyond to make sure all my needs were met as a customer.

The job took forever. At first, I had a whole wall that wasn't sanded. One of the walls did not even go all the way down to the bottom of the floor. I had to call them to come back and do that work. Then, the manager, the guy in charge, kept telling me he was going tomorrow, he was coming tomorrow, and it was a week of he is coming tomorrow. So, I waited another seven days for the guy to come back to sand the wall that he missed. The guys who came were supposed to be replacing the garage door openers. That was in the estimate for those to be replaced. I come out, and he is in there, and he actually had just fixed one. He was trying to fix them and make them functional instead of replacing them.

Work has not been completed after waiting months and doing multiple walk thrus

Too many concerns to list…had to redo almost everything

My experience with ATI Restoration wasn't a good one. It took them about six to seven months to come to my house and start the restoration. They were quick to get there to get their bid in/start it, but it took them six to seven months just to start doing the restoration part. They were there when my mishap happened, but as far as the mishap and drying it out, after that, it was almost six to seven months for them to come start my restoration. There is zero communication. I always got the run around, made multiple calls, and I only tried to stick with them because they were a recommended company with USAA, which is a very good insurance company with me.

The ATI restoration team is efficient, quick, and thorough, but the renovation repair team was not.

They are on time, and they are clean.

For the most part, they did a really good job.

ATI was chosen by the insurance company, so I had no choice but to use them, and I would never use them again or recommend them to anybody who's going to need restoration projects.

For months I was unsuccessful in trying to contact or representatives for follow-up and information for our insurance carrier. My emails and phone calls were never returned.

They were very efficient. They did the job they were instructed to do and had good results.

The project was done on time and efficiently.

ATI personnel were courteous, efficient, and professional. The work was timely and VERY clean.

Yes, Quick to respond, assess and start the project.

Handled efficiently

They did a great job, but it just took a long time.

They did a great job, but it just took a long time.

They did great work.

They did great work.