All parts of the process from consult, estimate, measuring and installation was completely flawless and completely on my schedule!!!
Concern For Needs - Danny was prompt, listened to our needs and helped us make decisions about our windows. He was available afterwards for those questions that you think about after the fact! All questions taken care of, he was great!!
Clean & Safe - If I hadn't been here myself I never would have known the installers had visited, except for the fact that I had pretty new windows!!!
Recognized Excellence - Everyone in the process of my upgrade from Danny, Michal, his assistant and Christy who came out for the follow up and explanation of warranty and check of work performed.
They are very professional, provide quick response, do a great job, provide beautiful clean up, and we are extremely happy with the product.
Recognized Excellence - I would like to recognize Mark Chappell.
Additional Comments - They did everything great. They kept me informed if there was any problem that they wouldn't be able to be here, they called ahead of time and let me know, and we rescheduled. He always asks if this a good time for me with rescheduling or scheduling. So, they are very, very, very professional, and I appreciate that.
We had a wonderful experience with everyone involved with the project and would recommend to everyone
Outstanding installation and service
Concern For Needs - Honest and pro gentleman
Installation Crew - These guys were the best
Very professional crew, installation was impressively done.
Professional & Organized - Simply an outstanding installation crew.
Clean & Safe - Best post work clean up I've seen.
We were very satisfied with all parts of the service. The work was done well, and the service people were polite and professional.
Everything! Workers were very professional and careful with the installation. The window look and work great
Professional & Organized - It all worked as predicted. Each and every employee that we had contact was professional
Areas Of Satisfaction - timeliness, professionalism, quality of product and workmanship
Recognized Excellence - Chris was great. Patrick was a very effective communicator
I liked that there is a showroom to actually see what you may be purchasing. I know someone who is wanting to replace windows and I have told her about my experience.
Installation Crew - Could not have had a better installation crew. I actually left the house to shop for groceries since a snow storm was predicted. I left knowing that my home was safe.
Project Manager/Crew Leader - All went well. No excuses or delays.
Recognized Excellence - Sales and installation: Mark and George(nephew too!)
They were thorough, kept us informed and salesman Mr. Hoffman was great. And window crew Chris Riley were wonderful too.
Installation Crew - Chris Riley s team worked great together. Very polite guys too
Construction Quality - The Okna windows look awesome and no drafts of cold air anymore coming in thru the windows
Value - They had the best price out of 3 local companies
Very professional and efficient
Installation Crew - Outstanding group to work with
Value - Excellent value and you get more than your money’s worth
Areas For Improvement - Completely satisfied with the whole process
Service and quality of work!
Sales Solutions - Ryan understood our needs and offered solutions
Installation Crew - Great crew and understood our needs and accomplished the work with friendly attitude
Staff was always professional, prompt, and courteous.
Installation Crew - Crew arrived at 7:30am and worked all day. This was a replacement deck. The 4 brick legs from the previous deck were used. Also, a concrete walk way led up to the previous steps. The crew was able to build the deck back to it original position, especially extending the steps out to the existing walk way. There is not indication that there was a previous deck.
Areas Of Satisfaction - Loved the fact that they did not ask for any money up front. Shows the company is financially secure. Fee is paid after satisfactory completion of work.
Good communication and professional
Timely
Professional & Organized - Great carpenter
Construction Quality - 1st class
Very friendly and responsive staff. Installers were great as well.
Scheduling Process - Pleasantly surprised at how quickly they were ready to install the windows.
Areas For Improvement - None. ACNC has the process down to a science and their staff made it a great experience for us.
I have used the Aluminum Company of North Carolina's services six or seven times on different projects they were involved in, so I have very high regard for these guys!
Concern For Needs - I have used them six or seven times on different projects they were involved in, so I have very high regard for these guys!
Recognized Excellence - Everyone was very nice, professional, and worked hard. They had four different crews of individuals working on the house, and I was very pleased with them.
Recognized Excellence - Daniel was a responsive and helpful person who was on site. He was able to find quick solutions to questions are they arose.
They were wonderful to work with, good value for the money, I am completely satisfied.
Installation Crew - They arrived on time, very polite and pleasant to work with. Answered my questions.
Areas Of Satisfaction - Forthright about the product specs and cost. Timely installation. Good followup
Areas Of Satisfaction - Excellent quality, quick installation, and the delivery date was ahead of schedule! We've done SO MUCH work on our home this year, and this was the ONLY installation that happened ahead of schedule. That alone puts them in the top 1%.
Recognized Excellence - Patrick was excellent. I tire of salesmen really laying it on thick and spending so much time trying to upsell. He was casual and up front and didn't seem intent on pushing more expensive products. In the end, we got some pretty pricey doors anyway, but not because he was hounding us to do it. He's my kinda guy.
Absolutely! A reference has been made to a neighbor. My adjacent neighbor is super pleased with the Windows from The Aluminum Company of NC.
Sales and installation were superb!
Professional through and through. And the workmanship is phenomenal.
Areas Of Satisfaction - The met/exceeded my expectations, everything was great.
Recognized Excellence - I would like to recognize the two installers who came out. They were wonderful.
Everybody associated with our replacement windows was prompt and professional.
Installation Crew - The crew was awesome!
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