I would offer my recommendation as a repeat customer. MWH should be included if any home owner is planning a remodel and looking for something outstanding.

Construction is Always a challenging and stressful time, but Mountainwood's people kept the stress to a minimum and we ended up with a home we love and will serve us for the rest of our lives.

see itemized comments below

Client's Why

Client's Why - We heard about MWH from family members who praised their work.

Before Remodel

Before Remodel - We bought an older home in need of a major master bathroom remodel. It was super ugly and worn out, and it didn’t function well either.

After Remodel

After Remodel - Our new bathroom is stunning and exactly what we envisioned. We’re using it way more that before and love how it functions.

Expertise

Expertise - Once we decided to ask about their services, they came out to our home and we talked about what we wanted and what we could spend. Tyler Kendall led this process and listened and communicated very well.

Schedule

Schedule - We asked for a date after the holidays and they came back with a suitable timeframe.

Budget

Budget - Our estimate came in pretty close to our budget, and they gave us options for add ons such as heated floors and extra tiling.

Sales Knowledge

Sales Knowledge - After our first meeting, we met at their beautiful office and discussed the project in detail. The presentation was professional and we felt that they were right for the job.

Design Solved Needs

Design Solved Needs - We knew the old bathtub had to go and wanted a bit more space, so we worked with them to create a floating bench and shelving attached to the shower wall. We now have much more room to move around on our heated floors😊

Design Knowledge

Design Knowledge - Once we decided on the budget and design, we met with their designer Sierra. She also was a great listener and easy to work with. We met several times and chose every aspect of the design with her. She found large tiles for the shower walls and a beautiful shower pan for us so we could eliminate some grout lines, and so much more! We felt very confident with her design sense and capabilities.

PM Professionalism

PM Professionalism - A few weeks before construction began, we had another meeting where we met our general contractor Bruce. He’s very experienced and communicative. He created and kept tract of the schedule and came by daily to check in and make sure everything was progressing smoothly.

Clean & Safe

Clean & Safe - All the workers respected our home and cleaned up daily.

Trade Partners

Trade Partners - There were many different types of workers throughout the process, and we were impressed with their friendliness and professionalism. They answered our questions and worked with us to make any on the spot decisions.

Overall Experience

Overall Experience - From the first meeting to the final wrap up, we were so impressed and happy we chose MWH.

Invite Back

Invite Back - We are already thinking about another project with them.

Favorite Part Of Process

Favorite Part Of Process - The best part about the process was getting to know each other and designing our dream bathroom.

Areas Of Satisfaction

Areas Of Satisfaction - Attention to detail and organization were top notch.

Recognized Excellence

Recognized Excellence - Tyler, Sierra and Bruce were excellent and deserve major credit for our successful project’s completion and our satisfaction.

Additional Comments

Additional Comments - Over the years, we have gone through several remodeling projects and it’s rare to find a company that strives for excellence.

In addition to our home transformation, working with the team was easy, hassle-free, and even enjoyable. When a serious medical issue came up for us, they stepped in to support and make the overall process less burdensome. We felt like they cared about the job they were DOING for us, but also for us as people!

Client's Why

Client's Why - Their process is what sold us: First, working with a designer who could see things that we couldn't, and then, working with a Project Manager (PM) who understands the key components of project management. I'm a retired PM myself, so being able to work with someone who doesn't just call himself a PM, but actually understands what that means, was almost as important as the renovation!

Before Remodel

Before Remodel - It was ok. Not my favorite. I'd describe our place as a "Shop that came with a house". Poor storage options, awkward spaces that we couldn't really utilize well, etc.

After Remodel

After Remodel - My home is a comfortable, soothing, and cheerful one now! It's a place I'm proud to show off. But more importantly, the spaces meet my needs. The kitchen is my "happy place" and the pantry is my "playroom"! Everything I need for cooking is right at my finger tips and easy to find...no more looking in 4 or 5 different spaces around the house and garage! And we no longer risk life and limb to do laundry, having relocated the laundry room upstairs, close to the bedrooms.

Expertise

Expertise - They have solid relationships with their trades, understand the key components of project management, and work together well. They were also excellent at having to pivot, when needed. An example was my calling from the hospital on a Friday, after my husband had heart surgery, and said "We're coming home on Monday and need handrails on BOTH sides of the stairs! HELP!" It was done by the time we got home!

Sales Knowledge

Sales Knowledge - My husband was 100% certain, when it came time to review and possibly sign a contract, that they'd bring in the heavy hitters and lots of pressure. Boy, was HE surprised when it was just Ty, Darby, and the CAD guy (I'm embarrassed that I don't recall his name!). Ty understood, from the first visit at our home, what problems we were trying to solve while also setting expectations (scope, costs) regarding my vision for solving those problems. Although, from our perspective (we're in our 70s), he's "young", he clearly understands this business.

Design Solved Needs

Design Solved Needs - I had a "clear" picture of what I believed would solve our needs and wants. But that was also going to be very expensive and take a lot of time to implement. Darby came in, saw the issues and struggles, and came up with a design that solved all our issues and delivered on all our asks.

Design Knowledge

Design Knowledge - Oh, boy, she was wonderful and came up with a layout that solved the problems and helped us in selecting finishes to make it all beautiful and functional. I've been thinking about what I wanted for a long time, so appreciated that she heard me and was also open on my non-negotiables.

Trade Partners

Trade Partners - First...let me just say that Gaspar was a godsend! So pleasant and competent! He took a dream for my pantry and turned it into my "playhouse"...a space I get great joy out of every single day. But all the other work he did, too, was wonderful and he was such an easy and enjoyable person to have in our home. We were also impressed with all the rest of the trades. Everyone was polite, considerate of our space and us, as well as being exceptional in their professions.

Trust

Trust - Both the knowledge the team displayed, as well as how the project unfolded, assured us time and again, that our trust was well placed.

Value Received

Value Received - This house went from a place where we lived to a home that we love. That about says it all.

Favorite Part Of Process

Favorite Part Of Process - To be honest, the end result! Although designing the spaces and shopping for appliances and finishes was also fun (for me, not my husband!).

Areas Of Satisfaction

Areas Of Satisfaction - There were no areas in which they did not meet or exceed our expectations. And we had very high expectations!

Recognized Excellence

Recognized Excellence - David was wonderful, especially communicating and coordinating while we were dealing with my husband's health issues. But Gaspar is who I'd like to recognize for his exceptional service. He took a tiny sliver of an idea from a photo and built out my dream pantry...so talented and skilled. And of all the spaces we changed, this pantry is the most transformative for me on a daily basis. In addition to all that, Gaspar is also a wonderful calming spirit, who's quiet and competent presence helped me to stay grounded when the stress of this all could have overwhelmed me. I am so grateful that he was part of our team!

Additional Comments

Additional Comments - We'd like to thank everyone at Mountainwood Homes. From welcoming our dog (Blue) when we were at the office to responding quickly to requests and worries to delivering a project that took this from house to a welcoming home. Even Blue knows you all are special, as carried around the soft toy you gave him on his first visit, and even knew it by name, before he finally destroyed it. Now THAT'S a record!

We liked their process from beginning to end to end.

Budget

Budget - We did not have a budget going into the project. I think HGTV gave us an unrealistic expectation. They gave us the bid and we excepted. Only overages that happened were changes we made.

Problem Resolution

Problem Resolution - Project manager was on top of things always making sure things got addressed.

Sales Knowledge

Sales Knowledge - Aamon was great to work with as we figured out what we wanted and our needs.

Design Solved Needs

Design Solved Needs - Yes, we really did not have a plan. Knew some things we wanted but not how to incorporate everything.

Design Knowledge

Design Knowledge - Yes, she helped us to step out of our comfort zone and look at things so they were not so cookie cutter. Help us pick colors and material that really made it turn out fantastic.

PM Professionalism

PM Professionalism - He was the best. Like we said earlier he looked out for us as the customer to make sure everything was right. Really understood all aspects of the remodel.

Overall Experience

Overall Experience - It was a great experience from beginning to end. A few hiccups but things happen.

Favorite Part Of Process

Favorite Part Of Process - I think picking materials and as the design came together. Also when all of the plastic and paper came down and you could see everything.

Areas Of Satisfaction

Areas Of Satisfaction - I don’t know if one area really stood out. We were pleased with entire project.

Recognized Excellence

Recognized Excellence - Craig. Pleasure to work with, professional and great customer service.

Additional Comments

Additional Comments - It was fun. Would do it all again.

We've used Mountainwood twice and have loved the results every time.

Client's Why

Client's Why - We worked with this company in 2019 for a remodel, and they offered to help with the last room. So this project was following up with that.

Before Remodel

Before Remodel - Before the remodel, we were using the room as a storage room; it was unfinished.

After Remodel

After Remodel - The remodel will allow us to have a room for entertaining. We are still finishing it up; we need to add furniture.

PM Professionalism

PM Professionalism - Craig deserves 10/10 stars.

Favorite Part Of Process

Favorite Part Of Process - Our favorite part of the process was the selection process for the materials.

Recognized Excellence

Recognized Excellence - I would like to recognize Ty, Darby, and Craig.

Additional Comments

Additional Comments - We loved Mountainwood. They did an excellent job.

Basically, they understood Stillwater's designs, which was the main reason we went with them and had a good architect. There were challenges, but they did well with challenges, questions, and worked well with the architect.

Client's Why

Client's Why - It was recommended from the architect.

Before Remodel

Before Remodel - It didn't exist, as it was a bare piece of ground. It was a new build, not a remodel.

After Remodel

After Remodel - It is great. We enjoy the home very much.

Favorite Part Of Process

Favorite Part Of Process - Walking site with Craig was my favorite part.

Areas Of Satisfaction

Areas Of Satisfaction - They met expectations handling the design and making the changes we had to.

Areas For Improvement

Areas For Improvement - There were no areas they fell short of expectations.

Recognized Excellence

Recognized Excellence - Craig and Sarah both did excellent jobs.

Client's Why

Client's Why - complete in-house service that we could rely on.

Before Remodel

Before Remodel - Older bathroom and badly in need of updating kitchen

After Remodel

After Remodel - our forever home!

Expertise

Expertise - Project manager Craig was outstanding.

Schedule

Schedule - Completed on-time

Budget

Budget - Any variances were always our additions!

Problem Resolution

Problem Resolution - no real problems

Design Solved Needs

Design Solved Needs - Fantastic design team (Sierra)

Design Knowledge

Design Knowledge - Gave us great advice and worked to find the look we wanted

PM Professionalism

PM Professionalism - He was just great and on top of everythin

Trade Partners

Trade Partners - Partners were all super great

Favorite Part Of Process

Favorite Part Of Process - The design stage - picked what we wanted to complete our dream home

Areas Of Satisfaction

Areas Of Satisfaction - All of them!

Areas For Improvement

Areas For Improvement - none

Recognized Excellence

Recognized Excellence - Sierra and Craig

Client's Why

Client's Why - They were recommended from a friend, and we saw that they had high quality service.

Before Remodel

Before Remodel - We had an outdated kitchen that was limited and its functionality. Our hall bathroom was outdated and needed to be updated to fit teenagers.

After Remodel

After Remodel - The kitchen is amazing! The large island has become a focal point for our family dinners. We rarely need to use a dining room table because of this option we now have. The bathroom is much more functional to the life of a teenager. The flooring and walls give the entire area a fresh look.

Schedule

Schedule - The project schedule was kept to. The online app really helped us see where we were along the way.

Budget

Budget - Budget was very strict. If anything needed to change, the communication was up-to-date and we were given the option to revise.

Problem Resolution

Problem Resolution - They were very prompt in fixing any issues. In fact we were able to communicate outside of was considered normal business hours.

Design Knowledge

Design Knowledge - Having her alongside me while we worked through the design process was extremely helpful. I felt supported and able to share what I wanted and she was able to take that knowledge and present various options for functionality, form and fun.

PM Professionalism

PM Professionalism - I can’t say enough about Linda and her professionalism. She was on site very often. She was communicative with the plans and any changes that needed to happen.

Clean & Safe

Clean & Safe - Living in the home during the remodel meant that the job site needed to be kept safe and clean for us. And it was.

Trade Partners

Trade Partners - Trade partners were very professional and respectful. There were times when they needed to work longer and they asked us if that was OK.

Favorite Part Of Process

Favorite Part Of Process - I appreciated looking at the various design models that they showed us. And being able to go to the actual service vendors to pick out the products.

Client's Why

Client's Why - Highly recommended to us by our previous

Before Remodel

Before Remodel - We had a new home and decided after a year we needed more space

After Remodel

After Remodel - We enjoy having the extra space and storage

Areas Of Satisfaction

Areas Of Satisfaction - We felt the quality was exceptional. Our addition looks like part of the original home.

Client's Why

Client's Why - Prior work on our home and reputation as a builder

Before Remodel

Before Remodel - Primary bathroom had not been touched in 20+ years

After Remodel

After Remodel - New bathroom is beautiful. Love the style.

Sales Knowledge

Sales Knowledge - Sierra worked with us to narrow down the options and helped us work through the design process.

PM Professionalism

PM Professionalism - Craig did a great job as the PM and kept us in the loop the whole time.

Favorite Part Of Process

Favorite Part Of Process - The design process, and of course, the final walk through

Recognized Excellence

Recognized Excellence - Sierra for Design and Craig for PM activities.

Additional Comments

Additional Comments - Thank you very much. We really love the new bathroom.

Before Remodel

Before Remodel - Since Mountainwood homes had remodeled our house, it was wonderful. We needed a bathroom update to better accommodate our teens, so we had them redesign it and refresh their bathroom.

After Remodel

After Remodel - The bathroom is much more functional, and it is beautiful! Every time I walk in there, I feel a sense of calm.

Design Solved Needs

Design Solved Needs - The bathroom looks like it was meant to be this way the whole time. I loved the way that they moved the counter to accommodate both sinks.

Design Knowledge

Design Knowledge - Vicki is our favorite! Her calm demeanor, her expertise in understanding our style, and the way that she executed that in her design plans make her the amazing designer that she is. She is talented. She is a good listener and knows how to accomplish the desires of her clients.

PM Professionalism

PM Professionalism - We have also worked with David. His knowledge, kindness, and attention to detail are so appreciated! We were so happy when we learned that we got to have David be our project manager again. He is awesome!

Invite Back

Invite Back - This is our second time using MWH. We love using them and so appreciate having them take care of everything from the design to the finished project.

Areas Of Satisfaction

Areas Of Satisfaction - Vicki and David are the best team! Thank you so much for letting us have them work on our project.

Recognized Excellence

Recognized Excellence - Vicki and David - They are the best! They are calm and kind and very responsive.

Client's Why

Client's Why - We had personal recommendations for them by multiple people.

Before Remodel

Before Remodel - It's a typical nineteen seventies ranch style home.

Budget

Budget - There was no surprise billing, and all add-ons were made very clear.

Areas Of Satisfaction

Areas Of Satisfaction - They met exceed my expectations in all areas. The build quality, the finished product, customer service and the communication.

For the most part, we really enjoyed the design process. During construction when issues arose, we found that escalation to resolution was broken. Our project manager had limited sway with subcontractors and the front office. Warranty claims have been similar, with no responses to opening a warranty claim. Nothing is perfect and I expect there to be problems, How a company handles these problems is key to my relationship with them. Getting problems resolved with Mountainwood was very frustrating and irritating. As one example, after months of trying to get our roof finished so that construction could continue on our new house, I sent an email to the owner. I got asked at various times by people at Mountainwood if I had gotten a response. Eventually, almost two months later when the roof was moving forward again, I got a response from the owner apologizing that he had not seen my email and would add himself to the distribution within BuilderTrend. Evidently it was little help as my next email regarding open issues that dragged the last couple weeks of construction into a couple of months went unanswered and unresolved.

I would say the best part of the design process was how Mountainwood determines the level of finishes and accessories and appliances that one desires. One then gets allowances with a list of what is selected in pricing the house. One then shaps with the designer at their various suppliers. We are frugal and likely spent more than we would have getting exactly what we wanted, but enjoyed the savings when we came in under the allowances.

Design Knowledge

Design Knowledge - We cannot say enough good about Sierra. She was truly a joy to work with.

PM Professionalism

PM Professionalism - I'll repeat what I told Mountainwood on job completion. I cannot say that David is their best PM as I have not met all of them, but I can say that they have no PM that is better. He took pride and ownership in the job.

Value Received

Value Received - The house was excellently built as commented on by county inspectors and evident to me.

Recognized Excellence

Recognized Excellence - Sierra Lemieux, Ivan France, David Bonfiglio

The thoughtful process and communication throughout the project

Client's Why

Client's Why - Online research, reviews, and overall design outcomes from customer testimonials, plus their transparency about the structured process they use

Before Remodel

Before Remodel - Master bathroom felt dated, most of the house received semi-updates except for the master bath

After Remodel

After Remodel - We all want to use the bathroom now and it feels more spacious, brighter, and a relaxing and enjoyable space to be in

Expertise

Expertise - Things were professionally handled and performed, as I expected from this company

Schedule

Schedule - Buildertrend helped us keep aligned on the schedule and this was very helpful to plan our lives around the project

Budget

Budget - Fantastic remodel outcome within our budget

Design Knowledge

Design Knowledge - If or when we pursue another project, I will ask for Sarah. Her design style and keen eye sync with my style as well (natural wood tones, neutral with pops of fun color). She took into account other areas of our home too to ensure our new space matched the rest of our home, but stood out at the same time. And she selected beautiful classy pieces within our budget.

PM Professionalism

PM Professionalism - You can tell Linda has been in the industry for a while...she knows her stuff. It was challenging to coordinate trades due to the small space, but she did a great job navigating and shuffling them around as needed. She'd let us know when trades were due on site so we were aware when to expect them.

Trust

Trust - Tyler regularly checked in during the project to ensure things were running as smooth as possible and that any follow ups were being addressed

Invite Back

Invite Back - Based on our past experience, I would choose to hire Mountainwood Homes again for future remodels especially large scale projects that require heavy coordination

Favorite Part Of Process

Favorite Part Of Process - Choosing designs and material with Sarah and Tyler!

Areas Of Satisfaction

Areas Of Satisfaction - The process is as stated and shared, followed item by item. And the remodel outcome looks professional with no short cuts.

Before Remodel

Before Remodel - We remodeled our two bathrooms and fireplace.

After Remodel

After Remodel - We love our new shower. It's magnificent. The fireplace gives us more space and it looks really beautiful.

Design Knowledge

Design Knowledge - She was fabulous. I would rate her 6 stars.

Areas Of Satisfaction

Areas Of Satisfaction - They did a great job meeting my expectations. You know what they put out and that's what we got. It turned out great. Alison was super helpful. I don't feel confident picking out things and I was very grateful for her expertise.

Recognized Excellence

Recognized Excellence - Alison was fabulous to work with. Daniel came and helped finish up stuff and tie up loose ends. Cory got sick and a lot of people stepped up to make sure everything got finished. There was another project manager that stepped in at the last minute to help us to stay on the timeline. They all had exceptional service.

Client's Why

Client's Why - Didn't want to use a handyman or fly by night contractor

Before Remodel

Before Remodel - underutilized storage, mismatched paint, damaged woodwork, dated cabinetry, no shower on main floor, poor lighting

After Remodel

After Remodel - who knew the laundry room would become my favorite room

Comprehensive Plan and execution !

Client's Why

Client's Why - Very professional and had good functional experts who were able to communicate at our level.

Before Remodel

Before Remodel - It had been with renters for 30 year and was well worn and a bit of a disaster.

After Remodel

After Remodel - Eliminated most clutter and simplified the layout. Very inviting and seamless layout

Expertise

Expertise - Project, Design and 3D resources on hand

Areas Of Satisfaction

Areas Of Satisfaction - Project Management and Design

Recognized Excellence

Recognized Excellence - Darby, Bruce, Derek and the extended contractor back (esp the floor, tiling, and painting)

Additional Comments

Additional Comments - Well Pleased 😀

Client's Why

Client's Why - Ammon was great to work with for the preliminary meeting and was very clear and straight forward with the project details.

Before Remodel

Before Remodel - We loved our home before it has always been our favorite space.

After Remodel

After Remodel - The bathroom feels luxurious and our convenience level spiked.

Budget

Budget - They kept us within the budget exactly and worked with us a lot to get is were we were comfortable.

Sales Knowledge

Sales Knowledge - Ammon was fantastic to work with.

Clean & Safe

Clean & Safe - The crew did an amazing job cleaning up the job site and the end of each workday.

Favorite Part Of Process

Favorite Part Of Process - Seeing the first coat of paint and when the vanity was installed.

From start to finish Mountainwood was on schedule and budget. They delivered a high quality product that exceeded our expectations. Their crews and contractors were professional and always on time. They anticipated where the obstacles could occur and made sure that they had contingency plans. In all this experience was one of the best I have had working with contractors and I plan to use them again in the future.

Client's Why

Client's Why - They were recommended by a friend.

Before Remodel

Before Remodel - Needing update after 30+ years

After Remodel

After Remodel - The kitchen update was the key feature and it is now a cooks kitchen.

Recognized Excellence

Recognized Excellence - Cory Richards

Client's Why

Client's Why - Wanted a company that would handle everything and Mountainwood had been recommended.

Before Remodel

Before Remodel - Slightly outdated bathrooms, kitchen - needed better function in kitchen

After Remodel

After Remodel - It feels great having it all updated and makes more sense in kitchen

Sales Knowledge

Sales Knowledge - Tyler was very helpful

Design Knowledge

Design Knowledge - Darby was great to have - we needed someone to help with products and design

PM Professionalism

PM Professionalism - Bruce did a great job keeping everything going even if there were some minor changes or issues.

Trade Partners

Trade Partners - They were all professional and courteous

Favorite Part Of Process

Favorite Part Of Process - Planning of the kitchen and to see the transformation

Recognized Excellence

Recognized Excellence - The whole team we had were great - we appreciated all of them

Fair pricing and no substantial complaints! Given the horror stories people tell about remodeling and working with contractors, working with Mountainwood was as smooth as one can reasonably expect.

Client's Why

Client's Why - Reputation, appropriate pricing, and longevity of company

Before Remodel

Before Remodel - Kitchen that was functioning but not functional. Lots of wasted space, not enough work surfaces, and in poor condition overall. I avoided cooking because it was just so miserable to be in there.

After Remodel

After Remodel - Soooo much more storage and way better working conditions. I cook all the time now.

Favorite Part Of Process

Favorite Part Of Process - Picking stuff and seeing parts of the process really come together

Areas Of Satisfaction

Areas Of Satisfaction - Creative solutions in the overall layout that met our needs but kept things affordable. Really understanding our overall vibe and aesthetics.

Areas For Improvement

Areas For Improvement - There was one little hiccup where we flagged something early that we wanted to get done as part of the project since we were moving some plumbing around anyway. The work got delayed until the end and there was some back and forth about if Mountainwood would do it or if we should do it on our own... So that was a little frustrating (they took care of it in the end). The cabinet company was maybe a little slow on making replacement doors, but that's not Mountainwood's fault.

Recognized Excellence

Recognized Excellence - Tyler was always super communicative

The team was easy to work with. I enjoyed the process.

Before Remodel

Before Remodel - Before the remodel, the house was destroyed and rebuilt after a disaster.

After Remodel

After Remodel - I am living in my home again.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was great.

Recognized Excellence

Recognized Excellence - I would recognize Cory, Sierra, Derek, and Will, the painter, for their exceptional service. Everybody was great.

Additional Comments

Additional Comments - They were kind, courteous, and thoughtful.

Client's Why

Client's Why - I saw the ad on TV, and they had good recommendations.

Before Remodel

Before Remodel - It was fine. We just needed updates.

After Remodel

After Remodel - Since completing my project, my home life has changed for the better.

Favorite Part Of Process

Favorite Part Of Process - I guess my favorite part of the process was good communication, and the manager was always on site when the subs were there.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations by being on time and being here.

Recognized Excellence

Recognized Excellence - I would like to recognize Sarah and Craig for their exceptional service.

Additional Comments

Additional Comments - Everything was professional.