Recognized Excellence

Recognized Excellence - The salesperson, Marvin Moskowitz, was wonderful. He was knowledgeable, thorough and professional and never once pressured us to make a quick decision. He offered us options in order to make a good decision. The installers, Anthony and Mario, were also great; started on-time and were done by 3:45pm.

Areas Of Satisfaction

Areas Of Satisfaction - Installation speed; quality of materials

Referral Request

Referral Request - I will definitely recommend Luxury Bath to family and friends; however, cannot say anyone is ready for a remodel.

Price was good, materials were fine and promises kept. One doesnt always get all that in a home repair job. Very much appreciate and will let friends know.

Communication

Communication - Trish and Irene called me regularly.

Quality Of Workmanship

Quality Of Workmanship - Brian and Makai were super professional and competent.

Professional & Organized

Professional & Organized - Oh my goodness. Even on the coldest week of the year, with a foot of snow on the ground, we made it work and a 1-day installation.

Sales Knowledge

Sales Knowledge - He convinced us with a price and materials that didn't make sense to turn down.

Recognized Excellence

Recognized Excellence - Douglas who convinced us that the pattern we chose was dark enough.

Referral Request

Referral Request - Not yet, but we will mention them to dozens of people we know.

They provided excellent work in a timely manner, and they were very professional and efficient.

Recognized Excellence

Recognized Excellence - I would like to recognize Anthony who did the actual physical work installing it.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with the whole project with their efficiency and timeliness of the work.

Additional Work Needed

Additional Work Needed - Both project have been completed.

Referral Request

Referral Request - I don't know of anyone at the moment. People are aware who are in a similar situation, and I have mentioned the company. They will decide, and I have given them the information.

Clean

Clean - The installers did cutting work outdoors, used drop cloths on all walking areas indoors, and cleaned up after themselves when done.

Communication

Communication - At no point in the process was I unsure of what happened next.

Quality Of Materials

Quality Of Materials - Nothing seems "cheap" or second rate. Very pleased.

Quality Of Workmanship

Quality Of Workmanship - Installers absolutely knew what they were doing, and dealt easily with 1947 construction oddities that would have stumped me, were I to have tried doing this conversion myself.

Problem Resolution

Problem Resolution - See previous comment.

Schedule

Schedule - Yes and no. They called me to ask if I'd like to have the work done one day earlier than the original work date. I immediately agreed with this change.

Value

Value - Turned a tired, rusty 1947 bathtub into a beautiful modern shower. I'm thrilled.

Quality Of Materials

Quality Of Materials - have not used shower stall need more time b4 I can leave a response

Problem Resolution

Problem Resolution - have had no problems

I was very happy for the installation, particularly, the base of the shower that was installed seamed to be better quality than the other vendors were offering.

Types of work

Types of work - I had two tub to shower conversions.

Problem Resolution

Problem Resolution - There were not a lot of problems, that I know of.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesperson who lives somewhere in northeastern Pennsylvania, for his exceptional service, he was very good. The two workers were very good as well.

Areas Of Satisfaction

Areas Of Satisfaction - They installed as they stated and I think the installation was consistent with the decor in the room.

Referral Request

Referral Request - I am sure there are people I would like to refer. I am not sure if they are ready to do a project like this at this time.

Additional Comments

Additional Comments - I was very satisfied with the results of both bathroom. I think they had made a suggestion, I think they had some quick options and we were thinking of something else. I am more happy with the one they suggested than I would have been with the one I wanted originally.

Types of work

Types of work - Had our tub and enclosure removed, shower stall installed

Clean

Clean - The bathroom floor needed to be washed, no big deal. Dust happens from renovations

Quality Of Materials

Quality Of Materials - It completely changed the look of the bathroom.

Quality Of Workmanship

Quality Of Workmanship - Anthony & Mario were FAST! but also efficient.

Problem Resolution

Problem Resolution - We didn't run into any problems

Sales Knowledge

Sales Knowledge - Reily and Ray were great!

Recognized Excellence

Recognized Excellence - Special thank you to Trish, Reily, Ray, Anthony & Mario!

Areas Of Satisfaction

Areas Of Satisfaction - I was SURE there would be issues once the old tub was removed, resulting in having to work a second day. They were done by 3pm!

I would love to see the before and after pictures. I can not wait to see the photos on social media. I am sure they will put them up.

Clean

Clean - It was the best Christmas Eve. They did it on Christmas Eve. It is very rare that you have people doing work on Christmas eve. I received my Christmas gift a day early. They left the job sight very clean.

Respectful

Respectful - They most certainly respected my property and belongings. They did not speak much English, but they were very polite. They were fast and efficient. They came to my house at 8:15 in the morning and they were gone before 8PM.

Communication

Communication - Trish was awesome. She helped me with everything, like the financing. I think the guy who came to the house was named Justin.

Quality Of Materials

Quality Of Materials - I am very satisfied with the quality of materials used.

Quality Of Workmanship

Quality Of Workmanship - I am satisfied with the workmanship.

Problem Resolution

Problem Resolution - I called back because I wanted to put in the body wash, shampoo and conditioner dispenser, and it would have destroyed my warranty. They communicate very well.

Professional & Organized

Professional & Organized - They were very professional and organized.

Schedule

Schedule - I was very surprised that they had set an appointment for Christmas Eve.

Value

Value - I received a fair value for my investment. This is an investment. Some people do not understand the difference between cost and invest.

Sales Knowledge

Sales Knowledge - He was very helpful.

Recognized Excellence

Recognized Excellence - I would like to recognize the two guys who did the work, Trish who helped with my finances, and Justin for their exceptional service. As well as the third party company that worked with them. Team work makes the dream work.

Areas Of Satisfaction

Areas Of Satisfaction - They met all of my needs and all of my expectations.

Additional Work Needed

Additional Work Needed - I have one bathroom and that is the one that was just done. I wish I had a second bathroom.

Referral Request

Referral Request - I do have people in mind, but I want to ask them first. I do not know if they are willing to get their things done right away, like I did. I do have intentions on referring my neighbor who lives next to me. I think her address is 49.

Additional Comments

Additional Comments - I am overjoyed with everything. It only took them 24-48 hours for everything to cure. The only drawback was I had to wait two days to take a shower. Other than that, I do not have any other complaints. I had to take a bird bath for two days.

Recognized Excellence

Recognized Excellence - I would like to recognize the two installers. They were excellent.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations, as I had a lot of questions, and they answered them all.

Additional Comments

Additional Comments - They guys were exceptional and good at what they did. They answered all my questions.

Recognized Excellence

Recognized Excellence - Mark Mahran did an excellent job on estimation. Bryon & John made the dream come true with efficient and timely install.

Areas For Improvement

Areas For Improvement - Keep up the good work

Areas Of Satisfaction

Areas Of Satisfaction - The first impression and quality job.

Additional Work Needed

Additional Work Needed - Next calendar year3

Referral Request

Referral Request - Not yet. But will certainly spread the word and refer.

The installers were knowledgeable, professional, and courteous. The product is good quality and I am very happy with it.

Problem Resolution

Problem Resolution - We didn't have any problems.

Areas For Improvement

Areas For Improvement - No areas fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations.

Additional Comments

Additional Comments - They were wonderful.

Professional & Organized

Professional & Organized - From start to finish very pleased with the results

Value

Value - I feel like it was a little overbudget.

Design

Design - ANTHONY AND great team.

Recognized Excellence

Recognized Excellence - Mario and Anthony work great team 👏. They didn't even take a lunch break work. From 7am- 5pm.

Areas Of Satisfaction

Areas Of Satisfaction - Yes very well pleased I feel safe now in my new bath shower combo. Thank you.

Additional Comments

Additional Comments - Thank u so much merry Christmas 🎅 🎄 and happy new year 🎉 💖 ahead 😘.

From the first salesman to the person who helped with the products and the 2 workman were outstanding !

Clean

Clean - Very neat!

Problem Resolution

Problem Resolution - Very helpful

Professional & Organized

Professional & Organized - Great

Value

Value - Yes

Sales Knowledge

Sales Knowledge - Yes

Design

Design - Very happy with it!

Areas Of Satisfaction

Areas Of Satisfaction - The Installation was great

Recognized Excellence

Recognized Excellence - Thee installers were very nice.

Areas Of Satisfaction

Areas Of Satisfaction - They came promptly on time.

Recognized Excellence

Recognized Excellence - From salesperson, to measuring person, to installers, they were all excellent and a pleasure to work with.

Areas For Improvement

Areas For Improvement - Can't think of anything.

Areas Of Satisfaction

Areas Of Satisfaction - The speed with which the installers worked and completed the install, was amazing!

We were visited by Paul who explained everything we needed to know about. He was knowledgeable, very professional, and extremely courteous. We were won over by theses qualities and his demeanor. All facets of the shower remodel were explained from the materials, fixtures, etc. I couldn’t thank Paul enough. He was wonderful.

Types of work

Types of work - The gentlemen, Anthony and Mario were great. Anthony explained all the work that would be done as well as going out of his way where additional work was needed. They were professional and easy to talk with and left everything as clean as when they arrived.

Clean

Clean - Already noted…

Safe

Safe - No safety concerns at all from our standpoint.

Respectful

Respectful - Again, I’d mentioned their professional demeanor and courteousness.

Communication

Communication - Very easy to talk with and once more everything was explained in detail. Where there was a question as to where the fixtures should be located, re customer preference, we were made aware.

Quality Of Materials

Quality Of Materials - We were delighted with the overall results. The materials were gone over, one by one, by Paul. There was a video presentation that accompanied Paul’s explanation.

Quality Of Workmanship

Quality Of Workmanship - Top notch. Better than expected…

Problem Resolution

Problem Resolution - Anthony went out of his way to address downstream issues. No issues were in any way related to their mishandling, in any way, shape or form.

Professional & Organized

Professional & Organized - To the “nth degree.”

Schedule

Schedule - Here on time and completed on time!

Value

Value - Absolutely. We are genuinely satisfied.

Sales Knowledge

Sales Knowledge - Yes once again I cannot say enough about Paul. We’ve sat through presentations previously for a myriad of products, and in all honesty, you can find yourself sneaking a look at the clock every so often hoping the talk will be over soon. That was not at all the case with Paul. He won us over with his knowledge and explanations for all topics.

Design

Design - Yes we are thrilled with the final product.

Recognized Excellence

Recognized Excellence - Certainly….Paul, Anthony, and Mario. The reasons are noted throughout this survey.

Areas Of Satisfaction

Areas Of Satisfaction - Sorry once again, we are extremely satisfied as is noted throughout.

Knowledgeable

Knowledgeable - Professional and thoroughly knowledgeable! All our questions were answered immediately and on point.

Additional Work Needed

Additional Work Needed - Not at the moment, but we will certainly reach out to Luxury Bath to address those needs should they arise in the future.

Referral Request

Referral Request - Not at this time.

Additional Comments

Additional Comments - Not anything that hasn’t already been put to print. Thanks again.

The project was done in one day. The material quality is excellent. We did have one minor issue a couple of days after the project was done. Luxury Bath was very responsive and the issue was quickly resolved. Highly recommend Luxury Bath.

Areas For Improvement

Areas For Improvement - The shower doors could be a little higher. I am 6'1" and sometimes water splashes over the doors.

Luxury Bath was professional, very responsive, and the price was fair.

Clean

Clean - They left the job spotless.

Safe

Safe - They sure did keep it safe throughout my project.

Respectful

Respectful - Yes they did respect my property and even the front yard was clean.

Problem Resolution

Problem Resolution - I did not have any issues.

Schedule

Schedule - They did it in a timely manner, and finished sooner than I expected. I was impressed.

Recognized Excellence

Recognized Excellence - The sales man was knowledgeable, wasn't pushy and provided examples, and I liked that. The two installers were clean, courteous, on time and finished in a timely manner. They even let me look at it through the project, which I appreciated.

Areas For Improvement

Areas For Improvement - They did not fall short of any of my expectations. It came out exactly as it was explained and designed. Everything came out as I expected.

Areas Of Satisfaction

Areas Of Satisfaction - We only did my upstairs bathroom, and they met my expectations.

Referral Request

Referral Request - I already did refer a friend who had work completed this week.

Additional Comments

Additional Comments - They did a great job, and I am glad I reached out.

Problem Resolution

Problem Resolution - We did not have any problems.

Recognized Excellence

Recognized Excellence - I have only dealt with 3 people with the whole process. The salesman was excellent. I was in sales for many years, and I expressed to him how professional he was. He has a difficult job. The prices seemed high but at the end it did not seem as high. He was very good. I was extremely impressed with the installer. He got it done in one day and was efficient with no speed bumps. He handled everything and explained everything. He was very good. I asked for his card and have recommended him to people. The helper that was helping was a quick study. He was cleaning while the other installed. They worked very well hand in hand.

Areas For Improvement

Areas For Improvement - Luxury Bath did not fall short of my expectations. They answered every question and explained why things were being done. I called the installer a few days later to question something. He helped me understand that my installation was what I needed.

Areas Of Satisfaction

Areas Of Satisfaction - Luxury Bath exceeded with the timeframe. They got it done in a day and finished quicker than expected. They gave me the low down of not to use for 36 hours. They gave me a day and hour. They finished much quicker than expected. I could not stop staring at the bathroom. It was very impressive. It was just like on television. I was very satisfied.

Referral Request

Referral Request - I do not have names and numbers but took business cards to refer people. You can follow up in a month, and I may have referral names.

Additional Comments

Additional Comments - It is a costly project but the way the salesman explained I would not go anywhere else. The salesperson explained everything to me, and they were on the money with everything. It probably exceeded my expectations.

The guys were great to work with. They did a great job and shared with me some of what was going on. And they were done at the end of the day. And left the bath clean...

Clean

Clean - Yes they cleaned up everything

Safe

Safe - I thought so.

Respectful

Respectful - Totally respectful.

Communication

Communication - They shared exactly what they needed to when they needed...

Quality Of Materials

Quality Of Materials - Materials were what I saw in the sakes pitch.

Quality Of Workmanship

Quality Of Workmanship - Just one little hic-cup.

Problem Resolution

Problem Resolution - Still waiting for a call

Professional & Organized

Professional & Organized - Completely

Schedule

Schedule - Called with a day showed up with all material and finished at the end of the day.

Value

Value - Yes

Sales Knowledge

Sales Knowledge - Yes

Design

Design - Great

Recognized Excellence

Recognized Excellence - Anthony, Anthony, and Mario

Areas For Improvement

Areas For Improvement - N/A

Areas Of Satisfaction

Areas Of Satisfaction - All areas

Additional Comments

Additional Comments - I would recommend Luxury Bath to anyone...

Problem Resolution

Problem Resolution - I had no problems with Luxury Bath.

Areas Of Satisfaction

Areas Of Satisfaction - Luxury Bath exceeded my expectations because the material order time was fast and the installation was completed quickly as well.

Very professional and understanding. Their was no pressure to commit during presentations.

Recognized Excellence

Recognized Excellence - Both sales person and installers were very professional from start to finish.

Clean

Clean - Inside was spotless and they put all trash and excess materials in their own trucks.

Respectful

Respectful - Installers were very courteous and efficient.

Communication

Communication - Before during, and after installation.

Schedule

Schedule - The customer service rep, installers, and other personnel always showed up on time and called before arriving.

Sales Knowledge

Sales Knowledge - They answered all of my questions although they told me so much that I hardly had to ask anything.

Design

Design - Beautiful!

I would strongly recommend Luxury Bath NJPA because the team did a very clean job and were friendly and well spoken. They answered any questions or concerns we had. I was well pleased.

Clean

Clean - Luxury Bath NJPA left the job site very clean.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesperson and the installers for their exceptional service.

Areas For Improvement

Areas For Improvement - They didn't fall short of my expectations. They met my needs.

Areas Of Satisfaction

Areas Of Satisfaction - They did what was agreed to, and everything was good.

Referral Request

Referral Request - I will call them myself.

Types of work

Types of work - They replaced the bath tub with a walk in shower.

Problem Resolution

Problem Resolution - There were no problems.

Professional & Organized

Professional & Organized - They were absolutely professional and organized.

Recognized Excellence

Recognized Excellence - I don't know anybody’s name, but the two guys that did the work were exceptional. I believe the salesman's name was Mark, but don't quote me for it. He was also very good, and he took the time to show me everything. He went through, and showed me the different panels that were offered, and he did not rush me at all. I felt very comfortable.

Areas For Improvement

Areas For Improvement - They did not fall short in any area of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - It looks better than I expected it to look.

Types of work

Types of work - They changed a tub to a walk-in shower.

Recognized Excellence

Recognized Excellence - Everyone did a great job. They did it in less time than I thought they would.

Areas For Improvement

Areas For Improvement - Everything was fine.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met my expectations.

Additional Work Needed

Additional Work Needed - In the near future

Areas For Improvement

Areas For Improvement - Too many questions and surveys afterwards

Recognized Excellence

Recognized Excellence - I would like to recognize the installers, Anthony and Deyond.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Additional Comments

Additional Comments - The salesman that came was knowledgeable, helpful professional, and on time. The two installers were professional, on time, and they kept the area clean. It took them two days, but wasn't a big deal. We were possibly expecting that. They did a wonderful job and kept up updated on things and informed of everything. The only downfall was my husband and I had a busy week, and we didn't think to have a tip or order lunch for the guys. We felt bad after they left.

They did an excellent job. The repairs were done in a timely fashion. I highly recommend them.

Recognized Excellence

Recognized Excellence - I would like to recognize Anthony Bicrecchio for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met and/or exceeded all of my expectations.

From the rep who explained the process of completing the job to the estimate, everything was explained thoroughly and my many questions were answered(with patience)

Schedule

Schedule - They completed the job from tub/shower to walk in shower only in one day

Recognized Excellence

Recognized Excellence - All....salesman/rep Measurements and carpentry and installers

Areas Of Satisfaction

Areas Of Satisfaction - Perfect fit for my small bathroom

Referral Request

Referral Request - Not at the time but definitely will if I have the opportunity

Types of work

Types of work - Removed tub, and installed shower

Areas For Improvement

Areas For Improvement - the installers did an excellent job.

Areas Of Satisfaction

Areas Of Satisfaction - The installation of my beautiful shower,

Value

Value - The project was expensive but worth it.

Areas Of Satisfaction

Areas Of Satisfaction - Luxury Bath did the job in record time. It was a lot faster than I thought, considering everything they did. They did it very quickly and professionally.

Knowledgeable

Knowledgeable - My contractor was knowledgeable and professional. They did the installation well.

I'm very pleased with the work done by Luxury Bath.

Types of work

Types of work - Luxury Bath tore out the tub and installed a shower.

Safe

Safe - Everything was clean and neat, and they protected everything.

Recognized Excellence

Recognized Excellence - I would like to recognize Angelo and Mario for their exceptional service.

Areas For Improvement

Areas For Improvement - Luxury Bath did not fall short of my expectations. Everything was great.

Areas Of Satisfaction

Areas Of Satisfaction - Luxury Bath met or exceeded my expectations with how fast they were done and how neatly it was done. Everything was great. They were finished by two o'clock that afternoon. It was wonderful.

Types of work

Types of work - I had a tub to shower conversion

Design

Design - You should have more choices that are economical

Recognized Excellence

Recognized Excellence - The 2 guys that put my shower in were great!! I just wish i could remember their names.

Areas Of Satisfaction

Areas Of Satisfaction - The whole shower is beautiful. The guys were very nice and respectful. Good sense of humor too.

Hi the door is not closing right,the base has a crack

Schedule

Schedule - Shower installed 2 weeks early very happy about that

Recognized Excellence

Recognized Excellence - Richard and his helper , Marvin and Joe

Clean

Clean - They left everything perfectly clean.

Problem Resolution

Problem Resolution - There were no problems, but they were quick to address anything I asked.

Schedule

Schedule - They got it completed in one day.

Value

Value - All the quotes I got were astronomical, but they were good compared to the other ones I got.

Recognized Excellence

Recognized Excellence - The two installers who came out and did the installation were great.

Areas For Improvement

Areas For Improvement - They did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - Cleaning up is a big thing for me, and they exceeded my expectations as well as their timeliness.

Additional Comments

Additional Comments - It was a great install experience, and there was no disruption to my routine. It was conducted quickly and cleaned up, and it looks great.

Clean

Clean - They put mats down. Cut outside. And cleaned up Inside

Safe

Safe - Very safe

Respectful

Respectful - Very polite and we’re great w my dog!

Communication

Communication - Told me everything they were gonna do. Step by step

Quality Of Materials

Quality Of Materials - I love taking a shower now!!!!

Quality Of Workmanship

Quality Of Workmanship - Very satisfied

The guys who were here did a good job.

I am very satisfied with the work done by Luxury Bath NJPA. My bathroom looks great.

Recognized Excellence

Recognized Excellence - The workman that came were very good.

Additional Comments

Additional Comments - Everything went great. Luxury Bath NJPA was very professional.

They were very professional, clean, prompt, and everything was just as what they said it would be.

Areas Of Satisfaction

Areas Of Satisfaction - Luxury Bath NJPA met all of my expectations.

Recognized Excellence

Recognized Excellence - all involved did excellent work

Areas For Improvement

Areas For Improvement - NONE everything exceeded our expectations

Areas Of Satisfaction

Areas Of Satisfaction - ALL

Additional Work Needed

Additional Work Needed - We have already begun the process for another shower

Clean

Clean - The two gentlemen were amazing hard workers very clean very polite

Safe

Safe - The two installers were absolutely amazing in every way that they could be very clean very quick very thorough very polite

Respectful

Respectful - They were respectful of everything in my home

Communication

Communication - We talked before the job started during the job and when it was over, everything was perfect

Quality Of Materials

Quality Of Materials - Beautiful job from start to finish

Quality Of Workmanship

Quality Of Workmanship - They worked very hard and did a magnificent job

Problem Resolution

Problem Resolution - Everything I requested they did set up was quick very clean very organized very smart young man both of them

Professional & Organized

Professional & Organized - No complaints at all. Job was done specifically to my requests with very hard-working men who did a magnificent job.

Schedule

Schedule - The two gentlemen showed up early, got everything set up outside, then came inside and did their job with no problems

Value

Value - Did not expect to spend as much money as I did, but I did it anyway I am satisfied

Sales Knowledge

Sales Knowledge - Did you get a Man that came to my house the first time to show me the material and give me a price was very knowledgeable and very helpful

Design

Design - Perfect

Areas For Improvement

Areas For Improvement - Everything was done according to what the salesman had told me

Additional Comments

Additional Comments - From start to finish, everything was done according to plan from the gentleman on his first visit was very knowledgeable again a little more than I wanted to spend, but I did it anyway

Luxury Bath is a good business!

Recognized Excellence

Recognized Excellence - I would like to recognize the guys that did my service for their exceptional service. They wwere really good!

Areas For Improvement

Areas For Improvement - Luxury Bath did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Luxury Bath met/exceeded my expectations in terms of the workmanship and how quickly things were completed. They were really good!

Safe

Safe - Clean and safe

Schedule

Schedule - Always on time

Recognized Excellence

Recognized Excellence - Rob was our salesperson. Mario and Anthony were the installers. Everyone was super

Types of work

Types of work - The types of work that took place were the floor and the shower.

Recognized Excellence

Recognized Excellence - I would like to recognize the guy who came and did the work, as well as the lady who took care of all the paperwork for me. She sold me everything and did a great job explaining and showing me everything we were going to do in the bathroom. I was satisfied.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They did a good job. They met my expectations.

Referral Request

Referral Request - I have already referred a couple of people, so they are going to give them a call. I referred my boss, my sister, and a friend of my wife.

Additional Comments

Additional Comments - I am satisfied with it. My wife is happy and satisfied with it.

They were here on time, very courteous, explained everything. They had drop cloths everywhere and cleaned everything up, in and outside.

I still have two services that need to be taken care of.

We have had a problem since it was done, and it is still not resolved.