While a kitchen renovation is never easy, after all you lose your kitchen while the work is being done, Interstate Kitchens and Bath made it as simple as possible. The proposal was straightforward, selecting everything for the kitchen was a pleasure, and while we had some ideas, Interstate Custom Kitchen's guidance made the final product even better. The renovation proceeded exactly as scheduled and was completed on time. The workers were very professional and made sure that the impact to the rest of our house was minimal. The final product is awesome.

Honesty and friendly service.

All the cabinet doors have what looks like specs of sand or grit in the finish. When I pointed this out I was told my expectations were too high. Some of the spots are worse than others, but overall I don't believe this is how the cabinet doors should look. I also had issues with the tile installation. Instead of correcting the imperfections in the grout lines, molding was installed. I don't like the way the molding looks.

I'm still in love with my kitchen, and have recommended this company several times.

Interstate completely remodeled both our master bath and our kitchen. The entire process for each job was smooth and drama-free—even though both were reconfigured and rebuilt from the studs. Joe and Sheena are excellent guides through the innumerable options of layouts, tiles, hardware, lighting. They listen and then they help lead you to the perfect choice each and every time. The craftsmen they work with are absolutely top notch. Our tile work in both our bathroom and our kitchen are works or art. Our range hood was very tricky to install, but the vent specialist forged an ingenious and functional solution to a difficult problem. The electrician came back several times to make certain that we were 100% satisfied with our lighting. And the construction crew worked tirelessly to make sure everything looked perfect. We could not be happier with our master bath and kitchen. (The kitchen is really a showstopper!! So beautiful and functional.) My big regret is that we don’t have another kitchen for them to remodel!

Great work, Excellent team.

They did a wonderful job on our kitchen pantry

They have always done well by us, transparent budgeting process and clear communication

They told us how, when, and how much the job would be and DELIVERED and exceeded our expectations!

Great decision I made was to go with this company Very easy to work with, extremely professional , polite and friendy and finished in a timely manner . I had kitchen cabinet doors replaced, made a huge improvement to my space . I would encourage anyone shopping around for this sort of this , stop and do business with this company . The very best !!!!!

Knowledgeable staff; coordination of effort made for an 'on time' experience. Project was well managed.

They were very professional, and they did a great job. I would recommend them to anyone. We are very happy with our kitchen. They were efficient and reliable and did quality work.

They were a great amazing company to work with and I have already started recommending them to people!

The kitchen project we worked on with Interstate came out fantastic. They were a pleasure to work with , they worked within our budget and timeframe. Everyone was professional and courteous. I highly recommend them to anyone who has a project to be done for home improvement.

Now after living with the new kitchen for a while , I must say it is still amazing. The “triangle” of appliances is perfect- with our old kitchen I was walking all over the place. Joe did a great job designing a space with me in mind! Everyone who comes to our home now walks in and just stops in their tracks having to take it all in! We are so glad we opened the walls and had Interstate help us get our dream kitchen!!

Areas For Improvement

Areas For Improvement - We worked through any issues, I can't think of anything in particular where they fell short.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the manor in which the project was managed. Joe did an outstanding job managing the project, you can tell he has experience running projects. The fact that they wanted to fully scope out the project before starting it is never heard of. To hear a contractor use that term was very refreshing to me.

Found them at the home show. Made good impression on us. Joe took us through the whole process and was very helpful and patient through it all. All the workers involved in the project did A-1 work from demo day to finish. End result made us very happy we chose Interstate.

Areas For Improvement

Areas For Improvement - None at this time.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the quality of their products.

Lead Source

Lead Source - Angie's list

Areas Of Satisfaction

Areas Of Satisfaction - All of the contractors were courteous and worked with my schedule (drop offs at school, naps,etc) with two young children

We're very happy with the bathroom results. The contractors showed up when they were supposed to and they did the work in a timely manner. Their work was excellent.

I thought the whole process from beginning to end was very satisfactory. They were very responsive, very thorough. And the quality of the work was very good.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations throughout the work. They exceeded expectations in the cleanliness of the work site.

Current Referrals

Current Referrals - Actually someone saw the work done and has already contacted them.

Repeat Business

Repeat Business - Possibly for the bathroom.

Additional Comments

Additional Comments - I thought Joe and his team were very good listeners. They were very patient, they helped me make decisions. I never felt that I was being steered to do something that I wasn't comfortable with.

I have told everyone who knew about our remodel that they are the best around.

Construction Quality

Construction Quality - Our kitchen s spectacular.

Trust

Trust - EXTREMELY PROFESSIONAL & ETHICAL!

Areas For Improvement

Areas For Improvement - Only the painters fell a bit short . . . they left w/o completing several of the touchups that I requested

Areas Of Satisfaction

Areas Of Satisfaction - They were exemplary.

Lead Source

Lead Source - Website

Repeat Business

Repeat Business - We don't have any plans at present but wouldn't hesitate to use them in the future.

Additional Comments

Additional Comments - EVERYONE was very professional, pleasant and easy to have in our home . . . project manager, carpenter, electrician & plumber were exceptional . . . painters - except for completing end of job touch-up are included in the above.

They do excellent quality work.

Budget

Budget - There were things that we chose that were not in the original package, but that was fine with us. We chose quartz countertops instead of granite.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied because the cabinetry is beautiful and the contractors were pleasant and answered all of my questions. The kitchen came out looking spectacular.

Lead Source

Lead Source - It was between two design centers, but we really liked Joe. He came out for the initial quote and measuring, and he was so easy to work with and pleasant.

Current Referrals

Current Referrals - We are going to use them again.

Repeat Business

Repeat Business - We are going to use them for our bathroom.

Additional Comments

Additional Comments - They are exceptional. They have a lot of integrity and that is what made us comfortable with them coming into our home.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the overall outcome, it was better than we thought it would be.

The timeline was exactly as stated at the beginning of the project and the communication during that time was what we expected.

Areas For Improvement

Areas For Improvement - We are 100% satisfied and have recommended Custom Kitchen to others.

Areas Of Satisfaction

Areas Of Satisfaction - Timeline, communication, skills, and materials used.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the communication.

Additional Comments

Additional Comments - I was pleased with the work and they were right on schedule as far as how many weeks it would take, they were very efficient. The carpenter that was working here was very excellent.

Joe at Interstate Custom Kitchen and Bath was very professional and done an excellent job guiding us through our worry and stress, he took the stress out of it all.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the way that Joe was able to take our ideas and give us the options that we needed to complete a beautiful bathroom.

Lead Source

Lead Source - I heard about them from Kabula Home Improvements.

Additional Comments

Additional Comments - I want to thank Interstate Custom Kitchen and Bath very much for giving us a beautiful bathroom in a timely manner and keeping us within our budget, the staff was a pleasure to have in our home.

Our bath remodel with Interstate Kitchen and Baths was a great experience., from determining the final design to the picking out of materials and finishes. It was a selection process where the method of presenting options and making the correct selections kept us within out budget . The subcontractors who performed the plumbing, electrical, dry wall, tile installation and painter were all professional and very personable, they did a great job and kept to the schedule to assure the project moved along towards completion. A big Thank You to Jim, who did allot of the work on site. I would highly recommend Interstate Kitchen and Baths for your next kitchen-bath project.

Areas For Improvement

Areas For Improvement - We see no areas that did not meet the needs of the process.

Areas Of Satisfaction

Areas Of Satisfaction - We would have to say the selecting of the items, tile, hardware, floor tile, shower tile, etc was the most daunting, there are quite a few things to consider even in a bathroom, but the process Interstate used makes that worry free and the results speak for it self!

Lead Source

Lead Source - We heard about Interstate Kitchen and Baths from a friend who had bath work done.

Current Referrals

Current Referrals - I would be happy to provide your information to anyone who would ask.

Repeat Business

Repeat Business - We may have a need to update our upstairs bathroom (not the master bath)in the near future.

Additional Comments

Additional Comments - Thank you for a great job!

Overall our kitchen remodel experience was good. Very few problems and unexpected issues. Joe was able to resolve everything that came up to our satisfaction. Interstate's contractors all worked quick and did a great job. Love our new kitchen.

Areas For Improvement

Areas For Improvement - None really

Areas Of Satisfaction

Areas Of Satisfaction - Their help picking all the colors and materials. We probably weren't the easiest couple to work with.

Lead Source

Lead Source - Recommendations from people we know who had Interstate do their kitchen and/or bath.

Areas Of Satisfaction

Areas Of Satisfaction - Helping me with picking out the materials. They were very helpful with the end product that I am very happy with.

I did not know what it was going to be like before they came, but when I saw the job I was greatly satisfied. I love it. I have nothing but good to say about it.

Areas Of Satisfaction

Areas Of Satisfaction - I am the most satisfied with the way they came out and described everything. They showed me samples of the work. I am satisfied with all of it.

Additional Comments

Additional Comments - I really liked the job and the way it looks. I am really satisfied with it.

Areas Of Satisfaction

Areas Of Satisfaction - Their responsiveness to every minor concern or problem that I had. I had a very minor problem about one year after the project's completion and it was taken care of within one day. I have dealt with other contractors before and I wouldn't trust them to come back out to my house and fix up a mistake that late in the game. I couldn't believe how easy it was to work with Joe and his team.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the workmanship.

Interstate Custom Kitchen worked with us to make the vision of what our kitchen could be become a reality. We initiated several design changes and Joe was always willing to hear our thoughts and incorporate our ideas. They had a timeline of events right from the start and things were completed pretty much in line with that plan. We appreciated the 3 tier pricing model Joe used to estimate the total cost of the project right from the beginning. We felt everything was well planned and well executed by them. We would definitely recommend them to family and friends.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Receptive to our ideas as well as good, timely communication.

Additional Comments

Additional Comments - We are very pleased with the work that was done at our home. Joe and his team were professional, honest and considerate of our busy schedule. I have already referred a friend to them and she is as pleased as I am so far! I do tell folks that they are not a "bargain" priced company, but the quality of their work, the way they keep their word and their timliness is worth the extra price!

Areas For Improvement

Areas For Improvement - The project had a few more snafus then we would have expected.

Areas Of Satisfaction

Areas Of Satisfaction - Response time to address the issues noted above was great; Interstate took ownership of the problems and fixed them right away.

Lead Source

Lead Source - Originally form a nieghbor

I think they are really good and they have good communication skills.

Great people and super follow-up...Lee & Sue C.

Additional Comments

Additional Comments - Just a great family-run business.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the end product. It's a beautiful kitchen!

They're the best!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the professionalism and the quality of the work.

Lead Source

Lead Source - A friend of mine had their kitchen done by them.

Interstate Custom Kitchen & Bath exhibited skilled expertise in all aspects necessary for the kitchen remodel. The design, materials recommended and professional craftsmen used were well thought out with reference to our budget and home assessment. The subcontractors were wonderful! They were extremely courteous and the quality of their work was beyond expectations. I would definitely consider Interstate Custom Kitchen & Bath for any other remodels to be done in my home. I also recommend them to others based on the quality of materials and workmanship used for our kitchen remodel.

Areas For Improvement

Areas For Improvement - I did wish that there was more communication with Interstate Custom in the beginning of the remodel, even if no work was to be done on a particular day.

Areas Of Satisfaction

Areas Of Satisfaction - The workmanship was incredibly skillful. The final product demonstrates the proficiency of the carpentry, flooring, electrical and plumbing work done on the remodel. The quality of the cabinets is exceptional. The stain, design and accessories were decided upon with much assistance and advice of Interstate Custom. The end product is exceptional.

Lead Source

Lead Source - I live in the same city and I hear their ads on radio.

Current Referrals

Current Referrals - Yes, I've passed the word on.

We had Interstate Custom Kitchen & Bath do a total update of our kitchen and were more than impressed. Joe walked us through the process and made it painless. Very friendly and professional staff and subcontractors. We would not hesitate to call Interstate for our next project.

Areas For Improvement

Areas For Improvement - Interstate met all of our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Interstate stayed on our time line and kept the work area clean and safe. Having never done anything like this before Joe was a great help with our questions and concerns and his expertise helped us put together a kitchen that has received a ton of complements.

Lead Source

Lead Source - Through a friend who had work done.

Additional Comments

Additional Comments - A good experience. As always, there are glitches in jobs like these, but they were resolved quickly

Professional & Organized

Professional & Organized - They were very, very professional.

Areas Of Satisfaction

Areas Of Satisfaction - The overall product is magnificent. We love it, and everything is perfect! It came out just the way I had wanted it.

Additional Comments

Additional Comments - They were delightful people, professional, and felt we could trust them.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with Interstate Custom Kitchen & Bath, Inc because of their professionalism and the end product is very good.

Additional Comments

Additional Comments - Joe was extremely professional. It is a very professional company.

Interstate remodeled our kitchen for us several years ago. When the time came to remodel our master bath, we didn't even bother to call around. We simply called Interstate again.

Areas Of Satisfaction

Areas Of Satisfaction - What pleased me the most was their straight forward honesty regarding choice of materials, and potential layout of the bathroom. Many companies will simply "give the customer what they want" regardless of potential future problems associated with poor decisions.

Additional Comments

Additional Comments - We were impressed by Interstate when the owner's father was in charge, and we are equally impressed now that the next generation has taken over. I hope they remain in business until they're old and grey, then retire into easy repose.

The work was excellent. My dealings with them throughout the entire experience was comfortable and quite satisfactory.

Areas Of Satisfaction

Areas Of Satisfaction - They drew up a contract. They were very professional in specifying all of the things they would do. They more than met my expectations in completing the project in less amount of time. There were no gaps in service. They are highly professional. They are a small company but subcontract to other companies and communicating with me and the workman.

Lead Source

Lead Source - My husband had found them about 10-12 years ago. So, when I decided to use them again. Even though the personnel had changed, the quality of service was still very high.

Additional Comments

Additional Comments - It was all positive.

The work was wonderful and we're very happy with the final outcome. Communication does need some work, but everything was resolved satisfactorily.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the installation. We're just very happy with it.

They did my kitchen, and besides keeping my husband and I out of divorce court, the timing was excellent and everything was prefect. We called them again to do the bathroom because we were so satisfied with the job they did in the kitchen. We didn't even look around to shop prices. I knew I would be very happy with whatever they came up with and with all the work they did!

Clean & Safe

Clean & Safe - They went beyond. They cleaned up the dust, too!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the service. The workmen went above and beyond to make sure everything was where I wanted it and it was perfect. I bought a sink cabinet and it came with just one drawer. The carpenter who put it in asked if he could make a small drawer in it. He restyled that cabinet to accommodate me so I would have more space, and you would never knew he did it. The cabinet has three drawers instead of just the one it was suppose to have.

Lead Source

Lead Source - When I was doing the kitchen, I shopped around. Some never returned my calls or they never returned with their plans. I needed someone to walk me through it and guide me. They came for my kitchen and went over the plans, even measured how tall I was to make sure the cabinets would be at a comfortable height. My kitchen is gorgeous!

Additional Comments

Additional Comments - They are an excellent company, stand by their product, and do what they promise.