Buffington has made the process of building a home worry free.

Several Buffington employees were absolutely great to work with: Jennifer Tennyson Mike Sevoian and Carl.

We had an amazing experience building with Buffington Homes. From start to finish, the entire process felt smooth, transparent, and well-managed. The quality of the home and attention to detail truly stood out.

A huge thank you to Jackie and Grant specifically. They went far beyond what we expected and made this experience feel personal instead of transactional. They were always responsive, helpful, and genuinely cared about our family throughout the process. They treated us more like friends and family than just another customer, and that meant a lot during such a major life transition.

We are incredibly grateful for everything they did and would absolutely recommend Buffington Homes to anyone looking to build a home in Northwest Arkansas.

To many times it seems the right hand doesn't know what the left hand is doing. Items such as when doing the build instead of picking up broken bricks they were buried along the foundation. No books are available for the appliances that were installed. Doing the walk through a week ahead of closing and checking to see if all repairs done before closing, was a very difficult time. Had Buffington people apologizing for the condition of the home. Then when we did the final walk through before closing items I wasn't happy with became an industry standard. While I know Buffington isn't a custom builder and a production builder. Being a production builder doesn't mean you can't do a quality job. We have a spot on the countertop which we said all along was a scratch. Buffington employees told us it was just dirt or something. Put some sort of cleaner on it and then you couldn't see it. Except now 4 days later you can see the spot in question. Does appear to be a scratch. Bottom line with Buffington's peoples surprise of the condition of the home at walk through it appears they are more concerned on production than quality. One thing I do know is you can be productive and do quality work. Leader standard and standard work could go a long way to correct these issues. When we purchased this floor plan we talked extensively about the size of the garage. Explained to them we needed a garage that was at least 21' deep so I could get my pickup in. Was given a drawing that showed the garage at 21'2". Unfortunately, on the inside the garage is 20'5". Truck won't fit. So knowing that I will be told those are outside dimensions It measured from outside wall and came up with the 21'2". This is the frustrating part of if the sales rep doesn't know for sure when selling a product how do you find out for sure. I took the salesperson at there word that I was going to have 21'2" on the inside of the garage.

I cannot speak highly enough about the Buffington Homes team and the quality of my new home. As a first-time home buyer and a young adult, I never felt pressured or concerned throughout this process. My house is beautiful and spotlessly finished, and I’m so excited to move in. Jennifer and Jason made this a great experience, and I would 100% recommend Buffington Homes to anybody in NWA.

I wish I can offer more stars given my experience with attention to details, amount of pushback I had to go through for small things like alignment on garage door, blinds curtains, fence staining etc.

Overal start to finish process, Dakota and Ron were also really great to work with, nothing was too much trouble.

The process was smooth, the house was delivered on time with high quality outcomes, their orientation to details, customer service and attention to our concerns were outstanding both from the sales representative and the field manager

Buffington has an excellent product, system, and personnel.

Very easy to work with

All of the staff we have encountered have been so commented to satisfying our expectations in finding the perfect home!

Great people from the top to bottom!

We have enjoyed working with all Buffington employees and continue to be satisfied with the design and construction decisions.

We had a great experience and are very happy with our new home.

I have no hesitation at all in recommending them, as they have been so good throughout the whole process.

The process was smooth throughout. We had a short timeline between final walkthrough and closing and they tackled everything quickly. Very impressed!

We've had a great experience working with Buffington, and our warranty representative Mike Sevoian and the various Buffington trades.

House was not completed to the standard. Paint was sloppy, final touches sloppy. Unwilling to fix.

Beautiful homes, great construction, friendly and knowledgeable staff.

Buffington is a good company that delivers!

The on-site staff were generally helpful; however, there were several concerns from the beginning:

The call center experience was not collaborative and often felt transactional rather than supportive.

Scheduling design studio appointments was consistently difficult and lacked flexibility.

There was a significant lack of transparency regarding community-related aspects. In particular, many homeowners were disappointed to learn about the adjacent chicken farm situation, as this was not clearly communicated during the plot selection and booking process.

Post-purchase quality issues have been observed, including excessive squeaking throughout the home and concerns that the bathtub may not have been installed properly.

More attention to detail on the finish work would save more time throughout the 60 day warranty process

Lovely neighborhood, great location.

Ricky Shade and Dakota Loving are absolutely wonderful to work with!!

We would recommend, but would mention that any design upgrade has a huge markup and will add $30,000 - 100,000+ more to the cost.

Great house; very happy with quality. Only issue we have is the Ozarks Electric box being 1 foot from the driveway that was poured after Ozarks placed it there. Driveway should have been adjusted to accommodate that. I have been parking my truck over on that side and hitting it with my door everytime I open the door out of safety because my guests will hit the box when pulling in or backing out. I don't want to cause major injury or damage or cause a power outage but this should have been addressed before the driveway was poured. I couldn't test this out until after closing due to the wooden temp fence that barricaded the driveway. I reached out and met with Ben who punted to Carl and Carl met with me in person. After some deliberation and a 2nd appeal by me, I was told nope; nothing we are going to do because it's just too complicated of a process. I want a resolution. I am awaiting a decision from AR public service commission for further direction and then will send a letter to Buffington for a final appeal. Please make this right. None of you would want an electric box dangerously located ONE foot from your driveway.

We are very happy with the experience from beginning to end.

Mike handles everything amazing! We have moved 20 times. This is the best new home warranty we have ever dealt with.

The people we have worked with are awesome and they believe in the quality of the homes they design, build, and/or sell.

Overall, we feel like it was a 5-Star experience. The few things that had to be dealt with that weren't 5-Star could have happened in any situation of building a house.

The service Buffington homes provides claim to be top of the class in constructing new homes, but my experience has not been great. I had to have a conversation to get anything done and ended up in an argument and ended up having to pay for everything that needed to be fixed in the house. Everything it was a painful process to get things done. That is one of the reasons I would not recommend Buffington Homes.

The process of building with many options did not go well.. every option on the build for the frameout was not done correctly..

Quality home! Ricky Shade and Dakota were amazing to work with! They were always quick to respond and kept us well informed along the way! They both went above and beyond!!
So happy with our new home❤️

it’s a nice neighborhood, well build houses and very detailed

Not finished with the process yet

Communication throughout build process could’ve been better. There were some big oversights that needed to be repaired and wasn’t done until the week or two prior to closing.

5

I appreciate the 60-day warranty check-in. It was very helpful. Mike is a perfect representative for Buffington. We have also had professional interactions with Buffington's trade partners as well. We appreciate the system that Buffington has in place for their homeowners.

Overall, we had a great experience. We love our home, the location, and the result of what we chose to build.

Knowing what we now know I would tell someone that the house is well built but be aware that these are high end cookie cutter homes with options. But know that these options after selection may not be communicated with the tradesmen. I would tell someone to constantly check your change order before the pre-drywall walk through as well as after and keep on top of it. We had a few issues and one was not completed (Gas Line) to the laundry room until shortly before closing. It was pointed out prior to sheet rock but was never corrected and when I brought it up I was told that it was not included. I had to show my copy of the changed order where I had it highlighted. It was taken care of but Sheetrock and insulation had to be taken out and replaced. If I haven’t been proactive we would not have a gas line to hook our gas dryer into. I actually felt like a field manager.

I would recommend them because the house is good quality and we haven't had any trouble or any problems along the way. They fixed anything immediately.

They were very responsive. Quick to fix anything that you are not happy with about the house.

Buffington has met our needs on following up with issues and we feel the quality is good enough to recommend to others.

After taking handoff I noticed issues with circuit breakers, water leak in walls, Thermostat fixed in reverse, one floor will operate by setting temperature in another floor. Cracks on there at the handoff itself. concrete floor is not level properly water is getting staggment on the floor. Doors are not fixed properly seeing leaks with weather proof. Wow such a mess from great buffington homes. I felt really bad with my decision.

We are very happy with our Buffington Home! The home turned out so well, and we continue to think "Is this house really ours?!" I had experienced people I trust check out the home and every one of them talked about how well the home was constructed. Any issues I had after we had moved in (not a lot and minor) were promptly attended to. Ricky was so helpful from beginning to end, and our construction manager, Grant, was amazing through the building process and after.

I have always admired Buffington Homes for the quality of its houses, designs, and craftsmanship, and I was genuinely excited about the prospect of purchasing my home with the Buffington brand. However, my recent experiences with some of the sales and operations teams have been disappointing. Their approach and communication are not reflecting the high standards and strong reputation that Buffington is known for. It’s unfortunate to see that the professionalism and customer care expected from such a respected builder are not consistently demonstrated by the team members representing the company. I truly hope this feedback is taken constructively, as I still believe in the Buffington Homes brand and want to see it uphold its commitment to excellence across every level of customer interaction.

The overall quality is very nice, the process was smooth, and everybody explained everything they were doing all the way through, so there were no surprises.

Build quality is poor. Attention to details for a $1m+ homes is extremely poor

Overall very pleased with the process of lot selection, designing the home and the construction process.

It was a great experience. They showed strong professionalism, and they have excellent communication.

People, customer service, quality, timeliness, and respect - one star for each adding up to the 5 star review.