Lawson, sales rep, has kept us updated on the construction. Good communication!! Home quality is superior to other new builds!!

The homes are nicely designed, lots of small details that will make every day living functional. Lawson gave us lots of information and answers based on all of our questions and did so in a timely manner. Jason was attentive to the small details at our final walkthrough and got those items addressed properly. Both were extremely professional and easy to work with.

Buffington has been very effective at supporting our needs, easing our minds and resolving our issues.

Buffington Homes did an amazing job from start to finish. The quality and craftsmanship in our home is excellent, and communication was great the whole way through. The design process with Sydney Barnes was smooth and actually fun, Lawson Pitts made the buying process easy, and Emily Keen made closing and orientation a breeze. The whole team went above and beyond for us, and I'd highly recommend Buffington Homes to anyone looking to build.

We have had an overall great experience

While I am pleased with many aspects of my home, within the first 60 days several significant issues (dead sod installation, HVAC issues, & Community access misrepresentation) detracted from the overall customer experience. Overall, my primary concern is not the issues that occurred, but how they were handled.

Best service. Best quality. Best humans

I do not wish to bad mouth this company but when asking for better information concerning drawings, placement of outlets, lighting fixtures, etc. The reply was ' we don't do that. We received 1/16" scale prints that were poorly printed, hardly comprehensible. Now we are entering negotiations on what we paid for verses what changes to product at any time without our knowledge.i

We would absolutely recommend Buffington Homes by Toll Brothers! We’ve had such a positive experience and we LOVE our home!! The level of care and service I’ve received after closing has only reinforced that! Mike and John have been wonderful to work with and have made me feel genuinely taken care of as a homeowner!

Not sure about the change in company yet?

Very pleasant experience throughout the process

Build it right the first time, our garage was shorted by 10” in length . We also had the wrong fridge installed and it’s been 7 weeks and not received the correct fridge. We had two water leaks one in the upstairs bathroom coming in vent and the upstairs bathroom drain leaked into the main kitchen through the ac vent.

The whole process was very easy and we love the final product

Quality build. Multiple design choices.

I feel like Buffington builds a quality home with quality features, appliances and fixtures.

Everyone has been so nice and helpful.

Buffington Homes has great options to choose from, good build quality, and great people to work with.

Ricky and Dakota have been a fabulous team for us-answering any questions we have and addressing any issues that came up. We like the design center and the options given to us for our home. The location of the developments are great and the pricing is fair.

Super great experience, my sister is under contract on lot 3 (:

We had a great experience building with Buffington Homes for the second time. The experience was even better the second time around— more professional and efficient with great attention to detail. Communication between our new home specialist and field manager was great, and we were kept updated throughout the process. We are very pleased with how our home turned out.

You can read my first survey and it has the items I am concerned about. Concerns are doing the finishing to the home. Concrete on the side of the house when they poured the concrete slab on the home next door. Should have never been left like that and corrected. House wasn't ready for walk through for closing. Floors had paint on them. Tile floors dirty. When I am told that something is done to industry standard doesn't make it right. Excuses like they always do it that way doesn't make it right. When I did the walk through was told this is my only chance to get the item corrected and then get upset when I nitpick everything. The biggest issue I see is no one follows up on the quality of the work done by the contractors. It appears as long as they tell them they are done they move on to the next step. Leader standard work would go a long way to ensure the contractors did the work correctly. I was told the garage would be 21'3" deep. This isn't what I ended up with. Garage is only 20'7" deep. I brought this up in previous survey and no one reached out to me. Items I was told would be fixed at the walk through still aren't corrected. Concrete on the side of the house is one of them. My rating went down because of items Jason said he would get fixed from walk through still aren't corrected.

Grant was awesome throughout the entire journey. This is the second time I buy a house from buffington this time the experience was much better

From the very beginning of the process to the very end every person we have worked with has been very helpful and accommodating.

We very much recommend Buffington Homes. We like the quality of our home and all of the people were so good to work with. We would do it all over again. Very well pleased.

It was a great experience from meeting at the showroom to the whole design process and the continuous updates we received. Everybody was transparent and didn't try to push anything on us, which I found refreshing. Overall, the whole process was good, and Dakota was good about everything, and it was a great experience.

The quality of the Buffington homes are unmatched. From the perfect floorplan layout to the right amount of customizable options. They use high value products. Lawson and Zack were great throughout the whole process. They promptly and happily answered every question I had and addressed any issues I had. They never made it feel like my concerns were a burden.

Love the quality and detail of the home.

I'm willing to recommend the process so far but until I get in the house and feel how well it's built, I won't recommend too strongly yet.

The overall build process, construction quality, and warranty follow through after completion is 2nd to none.

My wife and I have had Buffington build a house and have purchased a prebuilt. The process was professional from start to finish in bout instances. We felt the everyone that we were involved with during process was actually listening and not just going through the motions. We highly recommend Buffington to build your next home.

We’re so impressed by the quality and pride in workmanship that Buffington put into our house that we would be happy to recommend them.

Buffington has made the process of building a home worry free.

Several Buffington employees were absolutely great to work with: Jennifer Tennyson Mike Sevoian and Carl.

We had an amazing experience building with Buffington Homes. From start to finish, the entire process felt smooth, transparent, and well-managed. The quality of the home and attention to detail truly stood out.

A huge thank you to Jackie and Grant specifically. They went far beyond what we expected and made this experience feel personal instead of transactional. They were always responsive, helpful, and genuinely cared about our family throughout the process. They treated us more like friends and family than just another customer, and that meant a lot during such a major life transition.

We are incredibly grateful for everything they did and would absolutely recommend Buffington Homes to anyone looking to build a home in Northwest Arkansas.

I wish I can offer more stars given my experience with attention to details, amount of pushback I had to go through for small things like alignment on garage door, blinds curtains, fence staining etc.

The process was smooth, the house was delivered on time with high quality outcomes, their orientation to details, customer service and attention to our concerns were outstanding both from the sales representative and the field manager

Buffington has an excellent product, system, and personnel.

Very easy to work with

We have enjoyed working with all Buffington employees and continue to be satisfied with the design and construction decisions.

The process was smooth throughout. We had a short timeline between final walkthrough and closing and they tackled everything quickly. Very impressed!

We've had a great experience working with Buffington, and our warranty representative Mike Sevoian and the various Buffington trades.

House was not completed to the standard. Paint was sloppy, final touches sloppy. Unwilling to fix.

Beautiful homes, great construction, friendly and knowledgeable staff.

Buffington is a good company that delivers!

The on-site staff were generally helpful; however, there were several concerns from the beginning:

The call center experience was not collaborative and often felt transactional rather than supportive.

Scheduling design studio appointments was consistently difficult and lacked flexibility.

There was a significant lack of transparency regarding community-related aspects. In particular, many homeowners were disappointed to learn about the adjacent chicken farm situation, as this was not clearly communicated during the plot selection and booking process.

Post-purchase quality issues have been observed, including excessive squeaking throughout the home and concerns that the bathtub may not have been installed properly.

More attention to detail on the finish work would save more time throughout the 60 day warranty process

Lovely neighborhood, great location.

Ricky Shade and Dakota Loving are absolutely wonderful to work with!!

We would recommend, but would mention that any design upgrade has a huge markup and will add $30,000 - 100,000+ more to the cost.

Great house; very happy with quality. Only issue we have is the Ozarks Electric box being 1 foot from the driveway that was poured after Ozarks placed it there. Driveway should have been adjusted to accommodate that. I have been parking my truck over on that side and hitting it with my door everytime I open the door out of safety because my guests will hit the box when pulling in or backing out. I don't want to cause major injury or damage or cause a power outage but this should have been addressed before the driveway was poured. I couldn't test this out until after closing due to the wooden temp fence that barricaded the driveway. I reached out and met with Ben who punted to Carl and Carl met with me in person. After some deliberation and a 2nd appeal by me, I was told nope; nothing we are going to do because it's just too complicated of a process. I want a resolution. I am awaiting a decision from AR public service commission for further direction and then will send a letter to Buffington for a final appeal. Please make this right. None of you would want an electric box dangerously located ONE foot from your driveway.

We are very happy with the experience from beginning to end.