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Most satisfied that Barry came and took a look at our project himself to be sure that they would be able to do a No. 1 job on our bath. It shows me that they care that the job is done right. They added a special touch by sending us large plush towels after the completion of the job as thank you gif... more
We had a very positive experience American Exteriors and Masonry with all aspects of our front walk project, from the initial presentation of options, ideas, materials, etc., to the project completion. Communication was good throughout and all inquiries were addressed promptly. We are very pleased... more
What a great experience we had with our designer, Patti. Going in, we had good ideas, we thought but, Patti helped us visualize them and turn them into a much better design. In the end, we were able to get a photo-realistic design of our new bathroom as if it were already completed. Highly recommend... more
The carpet cleaning is fast, the carpets are clean, smell great. I would highly recommend to anyone who wants great cleaning of area rugs.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Zerorez Richmond Virginia as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys