Did everything they promised in the time frame quoted!

They delivered what was expected and all went well

Everyone was professional
and pleasant, work was done expertly and efficiently

It took 9+ months to finish our cabinet refacing with no compensation

We were put off by the high-pressure sales tactics from our first contact with this company, but decided to use them anyway. When the products finally arrived, the installer set to work taking off all the cabinet doors and drawers and beginning the prep process. He returned the next day to inform us he didn't have enough material to complete the job. All our kitchen implements were in boxes, leaving us to dig for the basics while we waited for the rest of the installation. It took more than three months before he returned. The YHIC project manager promised a 10% discount, but then YHIC stated he didn't have the authority to offer that. We were not kept informed of the progress in getting more materials, and then discovered an additional mistake in the original order of not giving us two cabinet doors with glass. Our negotiations for the promised discount were difficult and fruitless. The cabinets were ordered in August, the job was started in early December, and not fully completed until June. We know there can be delays and errors with home improvement projects, but these issues were all based on poor attention to detail on the part of YHIC, and an appalling lack of customer service to resolve them.

Salesperson was excellent and Aaron the installer was fabulous! Professional, very nice and excellent work.

I am not likely to recommend Your Home Improvement to a friend because something they said would only take two days they started two weeks ago, and I'm still waiting on them to get stuff right. For I paid like 20,000+ for a bathroom remodel so whoever came and did it, did a half job. They had to come back and fix things, and there are still things that need to be fixed. To be real, I'm very disappointed in everything. I expected a better of high quality of work for what I paid.

We had a very bad experience with our window replacement and shower expansion. Nothing was completed as agreed upon and work stopped for 7 weeks in the middle of winter. We were promised competition and received nothing.

I wish o could remember the sales rep name that came out, he did a fabes not doing that nowulous job explaining about the windows and demonstrating the benefits of them. They are beautiful! I've noticed a difference already because it is quieter in my house, I don't hear the road noise or kids who walk by my house.which usually she would wake up. She doesn't now.

Didn't finish project

Project delayed for months. Difficult to contact

Very poor. Did not do what was promised. Took 10 months to complete a simple job.

It is okay. The guy who did it seemed like he was a new kid. He didn't do a good job.

One of our windows arrived broken and two bathroom windows were supposed to be tempered and “rain” obscured. Neither were correct. We expect you to make it right.

This is the third time we’ve used your home improvement for upgrades to our home. They carry a quality product

I really like all of the people I worked with! To me, any successful business is all about people. That is what stands out!!!

They took a long time and are not finished yet.

Decision Making Factors

Decision Making Factors - The most important factors are if it's functional, and solves my issues, and the price.

Decision Making Factors

Decision Making Factors - The most important factor is security. In other words, tougher windows than we have now

Additional Thoughts

Additional Thoughts - Everything was good. The gentleman that came was very good and polite, and he knew his job.

Decision Making Factors

Decision Making Factors - Time Frame, Financing, Selection of product

Appropriate Solution Recommended

Appropriate Solution Recommended - Could be?

Decision Making Factors

Decision Making Factors - Cost

Everybody has been reliable and they have done great work.

Recognized Excellence

Recognized Excellence - I would like to recognize Julien Martinez and his partner for their exceptional service. They did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of work exceeded my expectations.

Additional Comments

Additional Comments - They did a beautiful job, it looks very professional and my house is much warmer.