Horrible. It took nearly 10 months to get all of my windows installed. I got a call in April that the rest of my windows were in their warehouse and they would like to svelte an install date. I tried NUMEROUS times to get a date set and all I got was the run around. They kept telling me they'd get me on the schedule then I wouldn't hear from them. I would call and they works have some excuse as tj why they corkscrew get it done. They changed managers 4 times before I finally got my two remaining windows installed and a broken one replaced. I never received the paperwork or copy of the bill of sale I needed to apply for the rebate.

New Window installation!

As soon as we signed the contract it was downhill. Months of delays, product not being sent to complete the job, instructing the installer to do subpar and shady work. It’s not worth the money or the headache

See comments below

Took too long to get windows,. Then did NOT do them when best for us as we were told. They wanted to come EARLY MORNING to put bedroom windows in. My husband was in hospital. This was MONTHS after we ordered them.
Brought WRONG windows had to WAiT AGAIN, to get right windows. Then DIFFERENT installer so didn't know what had to be done. We were told ALL INSTALLERS were trained by you even sent somewhere to get SPECIAL TRAINING.These guys are subcontractors working for themselves not YOUR OWN. We were very disappointed with process. Windows are fine.

Still waiting for the sash and windows with locks to show up

Horrible service. It took over two years to complete the project and I had to contact the company multiple times for updates.

Poor communication skills major delays on the project. Very unprofessional senior leadership

Worst experience ever.

The windows seem like quality windows but your business practice is not good.

Appreciated the quality of the workmanship and the materials. Work completed in a timely fashion and all personnel friendly and cooperative!

Your Home Improvement did a fantastic job on replacing windows and removing bathrooms. Loved the guys (Kris, Wyatt & Tyson) that installed the windows. Would recommend them any day! Working with Gina was so smooth and effortless. She was so knowledgeable and stuck with me until the job was completed. The guy that installed all 3 bathrooms did a great job. I would recommend to any that they request these individuals to work with. Definitely YourHome Improvement's A-Team!

The original shower pan did not fit due to the drain location. I accepted a different one they had on hand. They said they would install a small grab bar for working with them on the error. Still waiting on the grab bar….

The installation was on the day agreed upon, it was installed professionally and courtesy by the two installers.

Normally do not recommend anything to anyone but will recommend this company

Poor communication as to what and when

Quality of workmanship of installer Maynard.

first, they sent the wrong walls. Did not notice until the installer was getting ready to install them. They needed to reorder them. It took another month. I was without a tub or shower all that time because I only have one bathroom then the shower diverter was missing. so only one shower head could be hooked up. After another month I called to find out when the piece was going to be in. They didn't have the right finish, but they had one in a different finish. That was 3 months ago. So now it's been 5 months, and I still don't have the right part.

My bathroom looks amazing!

The pictures that Marshall showed me had corner shelves two and three high and they were not even included in the bed and that’s what we talked about getting

Our installer Damien was great! He could answer my questions, calm my concerns and the finish product is awesome!

window does not work properly, no one comes over to help

Other than the installation date being changed, they did a great job.

Installers were nice people.

The walk-in shower was not designed according to my opinion.I wanted a non-slip shower, and what happened? I fell over with my shower chair. I only have one foot left.

Very nice workers. Friendly cleaned up when finished.

They quality and service

No follow-through. Took my money after the window install and no receipt, until I requested one. Couldn't get an itemized receipt, which was what I wanted to give to my insurance company. Office isn't open on a regular basis.

Tried to contact our salesman, on multiple occasions and received no response, tried to talk to scheduling and still no contact, not until my wife froze the funds from green sleeve did we get a response the very next day, we felt we had been scammed , if anything I feel we are owed compensation for the salesman deceit

Done in one day, excellent results

Terrible installation and took over a year to fix it. Shannon did a great job starting to fix all the issues. He deserves a 10

Professional bid process, excellent quality work.

2 hr install took multiple days, resulting in the need to use PTO. Window in bathroom has a lot of play side to side when sliding and the lip used to slide the window is bent. Drill holes were left exposed in both horizontal sliding windows.

Clean and neat. Quick project.

Everything was done right and on schedule.

All the people were very knowledgeable and helpful.

With the expansion of the business, communication with the customer has fallen off. This is not a criticism of the sales rep or the workers on the line. I appreciate all their efforts, and I never feel as though they are simply blowing me off.

Everyone was professional
and pleasant, work was done expertly and efficiently

Walk in shower

I would not recommend you to anyone. My project is still not finished, after paying for this on 12/28/2024.

Dates kept getting pushed back. They did not bring a corner caddy that I paid for and again I am not getting calls returned regarding the status of this. Throughout the whole process I kept getting different individuals who were supposed to be in charge of my job. One manager was rude and would not stand behind what I was told by my original contact. Therefore the vanity and sink/faucet i purchased and was told would be taken off my original project price as they didn't carry any that I liked and I could find one on my own. This cost me about $1000.00. I realized a few days too late that this company was extremely overpriced and told I had signed a contract that I couldn't get out of. I am a retired widow on a very fixed income and had to use all the money it took 2 years to save up for my bath. Also now I am stuck with a credit card through Home Depot that will take me 2 years to pay off if I make $600.00/month payments. I have been constantly stressed, depressed and feeling abused throughout this whole process. My dreams of doing my kitchen and replacing floors have been shattered. I will be 70 next month and had looked forward to having a house that would be nice to last me for the rest of my years. Very unhappy and disappointed in this company.

Emery was very professional and a great communicator.

The below comments should answer this response.

I have had you twice now.good work each time I would recommend that thank you.

Josh did an excellent job installing my windows. He was friendly, knowledgeable, very skilled and a great problem solver with excellent customer service.I would definitely recommend him and the company to anyone.

Very good at explaining everything so we could understand it.

Poor workmanship. I'd be ashamed to say I did that work.

They were very adaptable to our road construction and worked well with our timing. The quality seems very good.

When i agreed to use this company i was told it would take about 3 days. It has been a month and still not complete and no idea when someone will be here to finish.

It had to be redone and took forever. I also never got the vacation offer.