Be more flexible on ordering the product to do the project right

Presentation and quality of product. Made in USA

John was great in helping us but I feel the finish work was below my expectations for what I paid for

Prompt,quick good quality work

We signed a contract to install 14 windows with this company in July 2024.
Windows installation was completed March 27, 2026 a long, frustrating 20 month wait for a job that was originally estimated to be done by December 2024.
Delays included 97 days of no response from YHIC staff to building department for permit questions, miss-measurement of window openings requiring reordering of windows (twice) and installation of plain glass where tempered glass was required.
Problem mainly seems to be with the parent company headquartered in Minnesota. Their window supplier is SLOW to fill orders and when YHIC permitting staff are unavailable, other staff do not cover for them leaving the customer in the lurch.
While company employees I've dealt with have all been pleasant and professional , they still did not manage to provide results in a timely manner and many are very poor at returning calls or responding to texts. Many of the employees in the home office tried to help, but had no ability to actually getting the project moving.
The local Billings project manager seems to most often deal with questions about delays by blaming others (city permitting department, etc.)

Our son felt that you ripped us off.he felt the $20,000 price tag was way too much and you took advantage of us because we are seniors. He said the job wasn’t worth more than $8000.

Need to practice what you preach. I was told multiple times we don’t do business like this but it continued to happen over and over.
A 2 day project took 12 visits over a 9 month period, and 5 different installers to finish the project. You would think someone would show some sense of urgency when you know there is a problem.

I liked the people who I worked with, for the most part

All of the guys who helped us were do nice and very open to us having tons of questions. They answered everything and did such an amazing job at remodeling our tub and shower! We loved working with YHIC and their staff. They also answered all of our questions and concerns. They kept us updated the whole time and financing was available for my wife and I since we just got this house and are low on funds. We recommend them to anyone looking to update their bathroom. Our new shower and tub are beautiful, and we can't wait to use it! It actually makes our bathroom look gigantic and it is a single very small bathroom 1950s slab house. Thanks guys!!

Since there is such a long time from order to install, the reminder texts should have a note to be sure the cabinets are cleared out for refacing. If that was communicated to me at order placement, it was forgotten by install two or three months later.

Your company does not provide a personal touch as most of the dealings are through email. Not even a phone call after the project was completed to find out how we felt about the project. And, a survey to complete online.

Too expensive and taking the majority of the loan before any of the work was done.

We are only one week into this product ....hard to answer.

Took 9 months for our Windows to be installed... Constantly having to ship back to company for correct order... Then missing 2 screens when installed and had to wait about month to get those

I am very happy with both my bathroom renovations. Comforting to know we won't fall through the floor and no more water coming from ceiling downstairs. The people that worked on the renovation were a great group of guys. Very respectful.

This project was quite expensive for what was offered but the plan did fit our needs. The project slated to be a 2 day install turned into 4+ months trying to get the details correct. It was difficult to get help to start with since I could not find the right person to talk to. Once I did, then we had to wait on parts being manufactured. The part that was installed did not come with a manual and so several parts were improperly installed and a return visit had to be scheduled.

Quite expensive. I had some problems with getting work I paid for done. Overall, the finished job looks very good. But, I had to hire extra help to finish what the carpenter, Jake, did not do. He had a lot of excuses to not do what he was supposed to do per the contract. When I talked to the supervisor about it, he said he would have to charge me extra. I'm not paying extra for work I was told by salesman, and was in the contract, would be done.

Each of the individuals that we worked with were fine decent people and we trusted them very much. They worked well together or independently and they did the job quickly and efficiently I would have them. I would try them again thank you.

We just had new windows installed. The installers did a great job considering the windows were not the right size...they were too small but they made it right.

Very knowledgeable staff

Sam and Jacob have been the best people to work with- they stood out to me amongst everyone I worked with from YHIC.

I liked the finishing options

6 week time delay for install of shower grab bar and seam cover.

All in all a great job

All measurements were incorrect. Materials had to be returned and re-ordered. Installer broke water pipe and flooded room. Plumber cracked the wall into the bedroom behind wall and did not tell us. Small bathroom upgrade was supposed to begin in October. Did not start until December and was not completed until March. Absolutely ridiculous for a price tag of $20,000. Would never recommend this company!