I was so pleased to see samples of the materials that were recommended and chosen for this project at their showroom. Pictures can be misleading. They may not be the cheapest firm out there, but I felt like I got a great result in workmanship and appearance.

Very professional people to do business with!

From start to finish I had the experience that I was hoping to have. The project manager was transparent about costs and timing and the final product was exactly what I had envisioned. Couldn't be happier.

These guys are awesome! Had our deck and pergola completely replaced. Can’t say enough positive things about them. Our sales rep, the destruction crew, our carpenter and the clean up crew were all fabulous! If you’re looking for a company that provides these services, you can’t go wrong with Woodridge Deck and Gazebo!

They are very professional and have high quality work at a reasonable price. It is always a pleasure doing business with Woodridge.

Everything was good, and the workers were very good. I am very satisfied with the guys. Everyone was friendly, and very good. They were very nice people.

Overall we are very happy with our experience with Woodridge Deck & Gazebo. The entire process went smoothly from the initial consultation to the final build and clean-up. Everyone we worked with was friendly and knowledgable. Most importantly, we LOVE our new deck!

Second time we used Woodridge for our deck needs. I was impressed by the skill and attention of the installer. Diane responded every time I needed and answer regarding our installation. Well done!

The workmanship and attention to detail is exceptional. The designer we worked with continually came up with interesting ideas for our deck and porch replacement that enhanced what was being replaced. He was enthusiastic and friendly, and we enjoyed working with him. The product has just gone in, so I can't speak to longevity quality, but right now it is beautiful and our house looks refreshed. When the crew showed up for work, every single man was friendly, professional and careful in everything they did. We did have a change order of about $3,000 because of rotting former structural parts and shoring up the porch. Our porch and deck now feel more solid in addition to looking gorgeous. The only blemish is communication. We understand weather drives a schedule, but we did not get effective communication between signing the contract in August and the work beginning in January. We had to contact the company multiple times to find out if a start date was coming up. We were emailed the start date a few days before it began. However, once the work began, it sailed along the best it could with the freezing temperatures when the crew couldn't work. Ultimately, we would recommend Woodridge Deck & Gazebo but with the caveat that communication is not their strong suit.

They were outstanding across the board.

I am really happy with the finished product. Beautiful Workmanship. Skilled Carpenter. Woodridge Deck & Gazebo did a wonderful job on my deck. Communication can be a little spotty, but still highly recommend Woodridge Deck & Gazebo.

We are very happy with our deck rebuild.

After investing countless hours in research, speaking with numerous deck businesses, and evaluating them all favorably, whether it was because their salespeople were overbearing, their products were prohibitively expensive, or their communications were poor. Finally, discovering Woodridge Deck & Gazebo made me really happy. To discover a reputable business like Woodridge Deck & Gazebo, I had to conduct extensive research. They are quite responsive, and they even handled minor concerns. They were excellent. Furthermore, they were also the best overall, despite not being the cheapest. I would definitely recommend them to family and friends. They aren't as pushy with the sales as other businesses. Customer service is exceptional.

The time it took to get it up. I would be afraid to recommend them.

We experienced delays related to extreme spring weather and factors such as our HOA approval which were out of Woodridge's control. Other than that we had no problems.

Woodridge is AMAZING! Not only is our deck beautiful, but the process was seamless from the beginning. Diane was very knowledgeable and helped us pick the best design and materials. Mike and the office staff provided timely updates and quick responses to any questions or concerns. I wish every home improvement project was this easy!!

I am very happy with the work Woodridge performed for my new deck. They were professional and performed the work in a timely fashion. The new deck is absolutely perfect.

Diane Marzigliano stands head and shoulders above others when it comes to creativity, understanding customer and site needs, and producing exceptional designs. Both the deck and porch she designed for us ended up looking even better than we had hoped they would. The installers did a wonderful job of quality work and meticulous attention to detail. One crew did accidentally cut our TV cable, and we needed to pay for a service call to repair that. The only quibble we had with the overall project was the delays in getting it completed. We could not be happier, however, with our final product and the quality of the work. It looks great, and the functionality is enhanced vs. the porch we replaced.

They were a great company to work with.

Woodridge Deck & Gazebo Co did an excellent job on the deck expansion at our home. We would highly recommend them for any gazebo and deck project. Eric and his team were excellent!

They went above and beyond and exceeded our expectations.

Woodridge Deck & Gazebo Co was professional. I was very satisfied with the project.

Woodridge Deck & Gazebo has a great deal of professional experience in deck construction as evidenced in the quality workmanship of the final project.

I would highly recommend Woodridge Deck & Gazebo to anyone who is building or replacing a deck. They were professional and there every step of the way with us from designing, scheduling inspections with the village and tearing down and replacing our deck. The sales staff was very knowledge and had great ideas designing the deck to our house. The carpenter Mike was meticulous in his work and did a fantastic job. The end result was fantastic.

They did an exceptional work.

Excellent carpenter ! Quality craftsmanship.

Area for Improvement

Area for Improvement - The contract they provided to do the work is still outstanding.

Area of Satisfaction

Area of Satisfaction - I liked the overall installation. I was very pleased.

Sales Knowledge

Sales Knowledge - Sergio was very knowledgeable and excellent at follow-up

Area of Satisfaction

Area of Satisfaction - Very satisfied with the finished product and very satisfied with the continued follow-up by Sergio

Recognize Excellence

Recognize Excellence - Sergio

We are very happy with our new deck! It looks great.

All of the work was professionally performed. Everything from digging the holes, obtaining permits, construction and cleanup was professionally done. My only real complaint is that the customer was not well informed in regards to the daily scheduling and timeline of the job.

Aaron started the process off strong. Went above and beyond to assist with visuals ensuring my project would like as what was envisioned. From there it went downhill quickly. Scheduling was a pain. I kept having to follow up and there were gaps between crews doing work. Items were backordered or unavailable and I was never made aware even though the rest of the product arrived 2 weeks prior. Installed the porch incorrectly... wabbly boards and fascia was missing. Had to reach out numerous times to fix errors on the project.

Recognized Excellence

Recognized Excellence - The company as a whole did very well. The guy that estimated the job came to look multiple times. It wasn't an easy project. I got an email every day from the scheduler about who and what was happening. I really think they were very good.

They did a terrific job. Their work is beautiful. The carpentry is world-class and real art.

Sales Knowledge

Sales Knowledge - Eric clearly explained varous altierantiv e that would meet my goals.

Installation Crew

Installation Crew - In particular, Woodridge's attention included the clean-up process which other contractors often time don't care about.

Area of Satisfaction

Area of Satisfaction - I am satisfied with the quality of work, responsiveness to customer design, and everyone on the team was a treat to deal with.

Current Referrals

Current Referrals - I have a couple of friends who are thinking about it but they will cal Eric when ready.

Recognize Excellence

Recognize Excellence - I would like to recognize Eric, Dejohn, and the setup/clean-up crew.

Additional Comments

Additional Comments - They were extraordinary. Their deck installation included working around a hot tub installation. When the hot tub failed, a number of months after the installation in the winter, Eric and the team were unbelievably responsive to helping me avoid a ruined hot tub in the coldest part of winter. Although the problem was not due to the desk installation or the electrical work, Eric's team came out on their own time put up a tent to protect the hot tub from the cold weather and got their election out in the very cold weather. It was one of the greatest examples of customer service I have ever seen.

Woodridge Deck & Gazebo price is very expensive. There was some miscommunication with the project manager.

Problem Resolution

Problem Resolution - The ladies I spoke to within the office did their very best to help with issues I had, were very nice, friendly, and helpful.

Area of Satisfaction

Area of Satisfaction - The carpenter that did the build of the deck was fantastic, knowledgeable, friendly, and very meticulous on how he was building the deck. I was very impressed with that man.

Recognize Excellence

Recognize Excellence - The carpenter Dejon.

Areas Of Satisfaction

Areas Of Satisfaction - The outstanding Quality of the work/project and excellent communication

Recognized Excellence

Recognized Excellence - Sergio was an exceptional person to work with on our project from start to finish! He was professional and knowledgeable.

Additional Comments

Additional Comments - They were great!

Sales Knowledge

Sales Knowledge - Diane was far and away the best sales/estimator that we dealt with in the quoting process. We wanted some changes from our original deck, but weren't sure what was going to be best for us. She not only gave great recommendations, but painted a bigger picture with landscaping and our overall budget in mind. Her design and communication were superb.

Installation Crew

Installation Crew - Alex and Carlos definitely went the extra mile to make sure our install was as good as could be. Communication was great, and they were great to have around. It felt like family members were working on our deck, and the quality of work was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - Diane, Alex, and Carlos were all excellent to deal with and definite selling points for the company.

Recognized Excellence

Recognized Excellence - Diane, Alex, and Carlos.

They did a really nice job.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded our expectations.

Recognized Excellence

Recognized Excellence - Mike was excellent. The demolition crew was very professional. They were very responsive.

Additional Comments

Additional Comments - I would certainly recommend them.

From design through construction and clean up, Woodridge paid thorough attention to detail and made sure our deck exceeded our expectations. As our deck was built in winter, we experienced some unavoidable delays. My only critical comment is that clear expectations of scheduling or delays weren't always set or communicated. Even with this, I wouldn't hesitate to recommend Woodridge.

Sales Knowledge

Sales Knowledge - Diane did a great job of designing the deck and helping us choose our materials and finishes without ever pressuring us. She was very thorough in measuring the existing deck and paid attention to detail so as identify potential issues we' need to address. We solicited quotes from 3 other Timbertech-recommended contractors. None of them were as careful and thorough.

Quality Of Materials

Quality Of Materials - So far we are very happy with the Timbertek products and are glad we selected them.

Quality Of Workmanship

Quality Of Workmanship - Paul paid extreme attention to detail, was always willing to explain things and answer questions. He crafted several details that really improve the finished deck beyond our expectations.

Problem Resolution

Problem Resolution - Everyone was most accommodating and helpful in resolving any issues.

Value

Value - Absolutely!

Areas Of Satisfaction

Areas Of Satisfaction - Attention to detail and making sure the job was ultimately up to (exceeding) our expectations. The team was very accommodating and quickly responded to issues and modifications.

Recognized Excellence

Recognized Excellence - Diane, Mike, Paul, Alex, the demolition and clean up crews, and the gentleman who shoveled feet of snow so the crews could access the site (didn't get his name).

Very happy with the job and have already recommended you guys...thank you.

The project was timely completed. The work was done in a very professional matter. The carpenters did an excellent job as did everyone from the office staff to the destruction crew. I highly recommend Woodridge Deck & Gazebo

The beginning of the process was great. Diane offered great suggestions and designed a perfect replacement deck. She listened to our wants and needs and addressed them beautifully. She was generous with her time and availability. We had several problems after signing the contract. First, the project was delayed significantly from when we were told it would begin. This would not have bothered us, as we know that there have been delays with materials this year. There was pretty weak communication unless we initiated it. The biggest problem we had was Woodridge's planning. They tore down the existing deck, leaving the back yard wide open and eliminating our access directly from our house to the back yard. This meant that we could not let our dog out in the yard unleashed, and we had to walk around the side of the house to let him in the yard. This was less than ideal in December cold. The biggest problem was that after they removed the old deck, they did not begin work on the replacement for a full month. This meant no access for a month in winter. They gave us some song and dance about the concrete needing to be poured, but this was not true, No concrete was poured because the deck went on an existing structure. The actual rebuild began in January and took only 3 days. I will say that the office was not easy or pleasant to deal with overall. So, a big thumbs up for Diane, the installation crew, and the final product, but a thumbs down on other aspects.

Recognize Excellence

Recognize Excellence - Eric Hoffman, Tammy Martinez, Michael Moffitt and Cristina Briseno -- they all made an exceptional team with whom to work and communicate with.

Additional Comments

Additional Comments - After a terrible experience with another contractor and having to start all over, Woodridge has restored my faith in contractors who follow through on their promises.

Areas Of Satisfaction

Areas Of Satisfaction - The final product is beautiful, it's a very nice job. The carpenters were incredible and very meticulous. The attention to detail was amazing.

Recognized Excellence

Recognized Excellence - One of the carpenters did a great job, I don't know his name though. I was very impressed.

Additional Comments

Additional Comments - Thanks and well done by Mike and the construction crew

They were very informative and accessible.

Area of Satisfaction

Area of Satisfaction - The demolition and cleanup crew did a wonderful job. The carpenters kept me informed during the process.

Recognize Excellence

Recognize Excellence - The salesperson was very good.

Additional Comments

Additional Comments - I'm very happy.

Area of Satisfaction

Area of Satisfaction - The job was timely completed and the crews were great they new exactly what was to be done. They did a great job!!!

Recognize Excellence

Recognize Excellence - Both crews got here on time each day. They did a great job in demolition phase and in constructing the new deck.

Sales Knowledge

Sales Knowledge - Aaron made excellent recommendations and was extremely helpful planning the deck I envisioned.

Areas Of Satisfaction

Areas Of Satisfaction - Project development, workmanship

Recognized Excellence

Recognized Excellence - Aaron is extremely knowledgeable.The carpenters were very capable.

Dujon, their chief carpenter, was very good and did a great job!

Quality of Materials

Quality of Materials - They were excellent!

Quality of Workmanship

Quality of Workmanship - It is very nice! We cannot use it yet because of the cold.

Area of Satisfaction

Area of Satisfaction - I was most satisfied with dealing with various people at the firm and the finished project.

Recognize Excellence

Recognize Excellence - I would like to recognize the primary carpenter (Dijon), the foreman, and the salesperson Diane. The owner came out right away and was great to deal with.

Areas Of Satisfaction

Areas Of Satisfaction - The professionalism and communication were excellent and the minor issues encountered were quickly and easily resolved. Diane was amazing when estimating the job. Very knowledgeable, detailed and professional, and she offered ideas! Paul was very precise in his work and ensured that things were done correctly and the best way aesthetically.

Recognized Excellence

Recognized Excellence - Diane M. (Estimator)Paul (Carpenter)