Woodridge is AMAZING! Not only is our deck beautiful, but the process was seamless from the beginning. Diane was very knowledgeable and helped us pick the best design and materials. Mike and the office staff provided timely updates and quick responses to any questions or concerns. I wish every home improvement project was this easy!!
I am very happy with the work Woodridge performed for my new deck. They were professional and performed the work in a timely fashion. The new deck is absolutely perfect.
Diane Marzigliano stands head and shoulders above others when it comes to creativity, understanding customer and site needs, and producing exceptional designs. Both the deck and porch she designed for us ended up looking even better than we had hoped they would. The installers did a wonderful job of quality work and meticulous attention to detail. One crew did accidentally cut our TV cable, and we needed to pay for a service call to repair that. The only quibble we had with the overall project was the delays in getting it completed. We could not be happier, however, with our final product and the quality of the work. It looks great, and the functionality is enhanced vs. the porch we replaced.
They were a great company to work with.
Woodridge Deck & Gazebo Co did an excellent job on the deck expansion at our home. We would highly recommend them for any gazebo and deck project. Eric and his team were excellent!
They went above and beyond and exceeded our expectations.
Woodridge Deck & Gazebo Co was professional. I was very satisfied with the project.
Woodridge Deck & Gazebo has a great deal of professional experience in deck construction as evidenced in the quality workmanship of the final project.
I would highly recommend Woodridge Deck & Gazebo to anyone who is building or replacing a deck. They were professional and there every step of the way with us from designing, scheduling inspections with the village and tearing down and replacing our deck. The sales staff was very knowledge and had great ideas designing the deck to our house. The carpenter Mike was meticulous in his work and did a fantastic job. The end result was fantastic.
They did an exceptional work.
Excellent carpenter ! Quality craftsmanship.
Area for Improvement - The contract they provided to do the work is still outstanding.
Area of Satisfaction - I liked the overall installation. I was very pleased.
Sales Knowledge - Sergio was very knowledgeable and excellent at follow-up
Area of Satisfaction - Very satisfied with the finished product and very satisfied with the continued follow-up by Sergio
Recognize Excellence - Sergio
We are very happy with our new deck! It looks great.
All of the work was professionally performed. Everything from digging the holes, obtaining permits, construction and cleanup was professionally done. My only real complaint is that the customer was not well informed in regards to the daily scheduling and timeline of the job.
Aaron started the process off strong. Went above and beyond to assist with visuals ensuring my project would like as what was envisioned. From there it went downhill quickly. Scheduling was a pain. I kept having to follow up and there were gaps between crews doing work. Items were backordered or unavailable and I was never made aware even though the rest of the product arrived 2 weeks prior. Installed the porch incorrectly... wabbly boards and fascia was missing. Had to reach out numerous times to fix errors on the project.
Recognized Excellence - The company as a whole did very well. The guy that estimated the job came to look multiple times. It wasn't an easy project. I got an email every day from the scheduler about who and what was happening. I really think they were very good.
They did a terrific job. Their work is beautiful. The carpentry is world-class and real art.
Sales Knowledge - Eric clearly explained varous altierantiv e that would meet my goals.
Installation Crew - In particular, Woodridge's attention included the clean-up process which other contractors often time don't care about.
Area of Satisfaction - I am satisfied with the quality of work, responsiveness to customer design, and everyone on the team was a treat to deal with.
Current Referrals - I have a couple of friends who are thinking about it but they will cal Eric when ready.
Recognize Excellence - I would like to recognize Eric, Dejohn, and the setup/clean-up crew.
Additional Comments - They were extraordinary. Their deck installation included working around a hot tub installation. When the hot tub failed, a number of months after the installation in the winter, Eric and the team were unbelievably responsive to helping me avoid a ruined hot tub in the coldest part of winter. Although the problem was not due to the desk installation or the electrical work, Eric's team came out on their own time put up a tent to protect the hot tub from the cold weather and got their election out in the very cold weather. It was one of the greatest examples of customer service I have ever seen.
Woodridge Deck & Gazebo price is very expensive. There was some miscommunication with the project manager.
Problem Resolution - The ladies I spoke to within the office did their very best to help with issues I had, were very nice, friendly, and helpful.
Area of Satisfaction - The carpenter that did the build of the deck was fantastic, knowledgeable, friendly, and very meticulous on how he was building the deck. I was very impressed with that man.
Recognize Excellence - The carpenter Dejon.
Areas Of Satisfaction - The outstanding Quality of the work/project and excellent communication
Recognized Excellence - Sergio was an exceptional person to work with on our project from start to finish! He was professional and knowledgeable.
Additional Comments - They were great!
Sales Knowledge - Diane was far and away the best sales/estimator that we dealt with in the quoting process. We wanted some changes from our original deck, but weren't sure what was going to be best for us. She not only gave great recommendations, but painted a bigger picture with landscaping and our overall budget in mind. Her design and communication were superb.
Installation Crew - Alex and Carlos definitely went the extra mile to make sure our install was as good as could be. Communication was great, and they were great to have around. It felt like family members were working on our deck, and the quality of work was exceptional.
Areas Of Satisfaction - Diane, Alex, and Carlos were all excellent to deal with and definite selling points for the company.
Recognized Excellence - Diane, Alex, and Carlos.
They did a really nice job.
Areas Of Satisfaction - They exceeded our expectations.
Recognized Excellence - Mike was excellent. The demolition crew was very professional. They were very responsive.
Additional Comments - I would certainly recommend them.
From design through construction and clean up, Woodridge paid thorough attention to detail and made sure our deck exceeded our expectations. As our deck was built in winter, we experienced some unavoidable delays. My only critical comment is that clear expectations of scheduling or delays weren't always set or communicated. Even with this, I wouldn't hesitate to recommend Woodridge.
Sales Knowledge - Diane did a great job of designing the deck and helping us choose our materials and finishes without ever pressuring us. She was very thorough in measuring the existing deck and paid attention to detail so as identify potential issues we' need to address. We solicited quotes from 3 other Timbertech-recommended contractors. None of them were as careful and thorough.
Quality Of Materials - So far we are very happy with the Timbertek products and are glad we selected them.
Quality Of Workmanship - Paul paid extreme attention to detail, was always willing to explain things and answer questions. He crafted several details that really improve the finished deck beyond our expectations.
Problem Resolution - Everyone was most accommodating and helpful in resolving any issues.
Value - Absolutely!
Areas Of Satisfaction - Attention to detail and making sure the job was ultimately up to (exceeding) our expectations. The team was very accommodating and quickly responded to issues and modifications.
Recognized Excellence - Diane, Mike, Paul, Alex, the demolition and clean up crews, and the gentleman who shoveled feet of snow so the crews could access the site (didn't get his name).
Very happy with the job and have already recommended you guys...thank you.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Woodridge Deck & Gazebo Co as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys