Everything was good, and the workers were very good. I am very satisfied with the guys. Everyone was friendly, and very good. They were very nice people.
Overall we are very happy with our experience with Woodridge Deck & Gazebo. The entire process went smoothly from the initial consultation to the final build and clean-up. Everyone we worked with was friendly and knowledgable. Most importantly, we LOVE our new deck!
Second time we used Woodridge for our deck needs. I was impressed by the skill and attention of the installer. Diane responded every time I needed and answer regarding our installation. Well done!
The workmanship and attention to detail is exceptional. The designer we worked with continually came up with interesting ideas for our deck and porch replacement that enhanced what was being replaced. He was enthusiastic and friendly, and we enjoyed working with him. The product has just gone in, so I can't speak to longevity quality, but right now it is beautiful and our house looks refreshed. When the crew showed up for work, every single man was friendly, professional and careful in everything they did. We did have a change order of about $3,000 because of rotting former structural parts and shoring up the porch. Our porch and deck now feel more solid in addition to looking gorgeous. The only blemish is communication. We understand weather drives a schedule, but we did not get effective communication between signing the contract in August and the work beginning in January. We had to contact the company multiple times to find out if a start date was coming up. We were emailed the start date a few days before it began. However, once the work began, it sailed along the best it could with the freezing temperatures when the crew couldn't work. Ultimately, we would recommend Woodridge Deck & Gazebo but with the caveat that communication is not their strong suit.
They were outstanding across the board.
I am really happy with the finished product. Beautiful Workmanship. Skilled Carpenter. Woodridge Deck & Gazebo did a wonderful job on my deck. Communication can be a little spotty, but still highly recommend Woodridge Deck & Gazebo.
We are very happy with our deck rebuild.
After investing countless hours in research, speaking with numerous deck businesses, and evaluating them all favorably, whether it was because their salespeople were overbearing, their products were prohibitively expensive, or their communications were poor. Finally, discovering Woodridge Deck & Gazebo made me really happy. To discover a reputable business like Woodridge Deck & Gazebo, I had to conduct extensive research. They are quite responsive, and they even handled minor concerns. They were excellent. Furthermore, they were also the best overall, despite not being the cheapest. I would definitely recommend them to family and friends. They aren't as pushy with the sales as other businesses. Customer service is exceptional.
The time it took to get it up. I would be afraid to recommend them.
We experienced delays related to extreme spring weather and factors such as our HOA approval which were out of Woodridge's control. Other than that we had no problems.
Woodridge is AMAZING! Not only is our deck beautiful, but the process was seamless from the beginning. Diane was very knowledgeable and helped us pick the best design and materials. Mike and the office staff provided timely updates and quick responses to any questions or concerns. I wish every home improvement project was this easy!!
I am very happy with the work Woodridge performed for my new deck. They were professional and performed the work in a timely fashion. The new deck is absolutely perfect.
Diane Marzigliano stands head and shoulders above others when it comes to creativity, understanding customer and site needs, and producing exceptional designs. Both the deck and porch she designed for us ended up looking even better than we had hoped they would. The installers did a wonderful job of quality work and meticulous attention to detail. One crew did accidentally cut our TV cable, and we needed to pay for a service call to repair that. The only quibble we had with the overall project was the delays in getting it completed. We could not be happier, however, with our final product and the quality of the work. It looks great, and the functionality is enhanced vs. the porch we replaced.
They were a great company to work with.
Woodridge Deck & Gazebo Co did an excellent job on the deck expansion at our home. We would highly recommend them for any gazebo and deck project. Eric and his team were excellent!
They went above and beyond and exceeded our expectations.
Woodridge Deck & Gazebo Co was professional. I was very satisfied with the project.
Woodridge Deck & Gazebo has a great deal of professional experience in deck construction as evidenced in the quality workmanship of the final project.
I would highly recommend Woodridge Deck & Gazebo to anyone who is building or replacing a deck. They were professional and there every step of the way with us from designing, scheduling inspections with the village and tearing down and replacing our deck. The sales staff was very knowledge and had great ideas designing the deck to our house. The carpenter Mike was meticulous in his work and did a fantastic job. The end result was fantastic.
They did an exceptional work.
Excellent carpenter ! Quality craftsmanship.
Area for Improvement - The contract they provided to do the work is still outstanding.
Area of Satisfaction - I liked the overall installation. I was very pleased.
Sales Knowledge - Sergio was very knowledgeable and excellent at follow-up
Area of Satisfaction - Very satisfied with the finished product and very satisfied with the continued follow-up by Sergio
Recognize Excellence - Sergio
We are very happy with our new deck! It looks great.
All of the work was professionally performed. Everything from digging the holes, obtaining permits, construction and cleanup was professionally done. My only real complaint is that the customer was not well informed in regards to the daily scheduling and timeline of the job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Woodridge Deck & Gazebo Co as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys