Recognized Excellence - MS Joyce Schell helpful and professional throughout the process
The houses are built well, with features to accommodate the elder buyer.
Design Center Communication - Amy was knowledgeable and professional, providing guidance on product decisions. She reached out as our backsplash was being installed, to ensure our expectations were met.
Sales Communication - Diane was always professional and responsive. She provided relevant information expediently.
Recognized Excellence - In addition to Diane and Amy, Amanda with the warranty department has been very responsive with any concerns. Steve has been informative and responsive. John guided us through the mechanical walk through with beneficial suggestions.
Additional Comments - It was great. They were on time and always in contact with me to let me know what was going on. I was really impressed.
Windsong Properties stand behind their product 100%.
Customer Experience - Once again, Windsong stands behind its product.
Recognized Excellence - Holly L and Jane K were excellent and kept in touch through the process. Brett (builder) was very helpful and followed up with us for any questions and needs. Great work by all!
other than COVID which delayed building my house, I was kept informed as to the process and the delay throughout. Three months before it was finished I was advised of my closing date and it all fell into place smoothly. I would build again with Windsong Properties, Im very pleased
Design Center Communication - She deserves a 6-star rating.
Trade Partner Experience - My house was fully cleaned when I moved in, Ive called for little things under Warranty and they've been fixed immediately without delay
Warranty Experience - I was kept updated and the contractor appeared during the time we agreed to, I didnt have to wait
Yes we would likely recommend Windsong. The products used are above most offered at other places. We gave 4 stars as there is always a bit of room for improvement.
We had a wonderful experience with Windsong, just as advertised!
Recognized Excellence - Yes. The sales staff was excellent, especially Holly L. We remembered her from another Windsong property years ago so we felt good working with her this time!
Additional Comments - We had a wonderful experience!
Design Center Communication - Yes - walked us through the complete process and gave detailed explanations
Sales Expectations - Very responsive to questions and concerns. Professional and friendly service.
Windsong creates the perfert abodes for my needs. I could not have found a more perfect home for me as I age gracefully.
Closing Affidavit - The building team has the system down to a science. Everything was completed in a timely fashion.
Construction Quality - Attention to detail was a priority .
Customer Experience - Everyone involved in the purchase of my home was professional and attentive. Sherry and Brett are wonderful!
We visited several 55 and better communities during our search and felt that Windsong built the best house. We are happy with where we are and are enjoying our new home.
Recognized Excellence - Amy should be recognized for her outstanding service. She met us during her off time to accommodate our schedule, because we both are still employed. She did everything that she could do to get us everything that we wanted for our new home.
The builder's sales staff were knowledgeable, flexible and helpful throughout the process.
Recognized Excellence - The entire team was great. Sherry Vining was in constant communication which makes the entire process go smoothly. At this moment, Amanda Knudsen is making sure my warranty concerns, which are minimal, are being addressed in a timely and professional manner.
Design Center Communication - Amy was extremely helpful to us in making our decisions.
Sales Communication - Jane provided us with pictures to show the progress of construction and Holly responded to any questions that we had during the process.
Windsong handled the construction of my home in a very timely manner. Steve met with me to go over the electrical outlets as well as the TV outlets to be installed before the Sheetrock was put in. Completely informed on every aspect in the construction of our beautiful home.
Recognized Excellence - Yes, Steve has been very cooperative about giving immediate attention to any questions or issues with the house.
Recognized Excellence - Diane, Sales team at Echols Fsrm, and Steve& his partner at the Walk Thru…
I would recommend Windsong as a builder to buy a home from.
They build beautiful homes.
Recognized Excellence - The design team Amy was excellent and worked with me as well as, the construction manager and the sales team.
Sales Communication - Holly was super during the entire process!
Recognized Excellence - The entire team has been great !
Recognized Excellence - Joyce Shell was exceptional!
Additional Comments - They were excellent from beginning to end.
Recognized Excellence - I would like to recognize Joyce Schell for her exceptional service.
Recognized Excellence - I would like to recognize Joyce and the office staff for the wonderful job that they did.
Builder Team Experience - I did meet with the team for my pre-closing walk through and they were very patient and helpful
The lack of response/action from HOA and Warrantee is disgraceful. The amount of the monthly HOA dues for services rendered is way over priced.
Quality home for the most part. The cabinets and plumbing fixtures could be much higher quality for the price.
Customer Experience - Joyce, Brian, and Brett were incredibly kind, patient, and helpful! Great team! I did not interact with the builder Jon too much but all interactions were positive.
Design Center Communication - Amy was very kind and helpful. She was also very prompt and responsive in her communications.
Sales Community Presentation - It’s impressive that your sales agent owns a Windsong Property!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Windsong Properties as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys