About this company
Windsong Properties
Since 2003, Windsong Properties has set the Standard of Excellence for Active Adult Living in North Atlanta. The company was founded upon the idea that the transition from family home to empty nest should be an enjoyable and exciting experience, focused on improving Quality of Life. Windsong founders Mark Carruth and Steve Romeyn share more than three decades of building experience and a personal understanding of the unique needs and desires of the active adult homebuyer. Show more
Since 2003, Windsong Properties has set the Standard of Excellence for Active Adult Living in North Atlanta. The company was founded upon the idea that the transition from family home to empty nest should be an enjoyable and exciting experience, focused on improving Quality of Life. Windsong founders Mark Carruth and Steve Romeyn share more than three decades of building experience and a personal understanding of the unique needs and desires of the active adult homebuyer.
Homebuyers appreciate Windsong’s unique blend of style, design, and sought-after components: a private neighborhood clubhouse; professionally designed and maintained landscaping; innovative and open ranch floor plans; generous design selections for personalizing one’s home; attention to every detail; and superior ongoing customer care. Each home is fully accessible with wide, no-step doorways, lever handles and other amenities which allow for life’s changing situations.
Windsong Properties’ commitment to excellence has been recognized both by homeowners and building industry peers, earning Excellence in Customer Satisfaction Awards for eight consecutive years as well as Obie Awards for superior design and construction from the Greater Atlanta Homebuilders’ Association. Windsong’s team of highly qualified experts is committed to improving your Quality of Life by building you the best possible home in a community filled with enjoyment and lasting relationships. Hide
Types of work
GuildQuality surveys
Badges
Customer satisfaction
Of 1862 customers surveyed, 1403 respondedReviews 360
Of 1403 respondents, 360 left a reviewRecent reviews
Laura L.
Received a number of inaccurate info and misleading info from sales, and written communications from Windsong.
Curry L.
Additional comments
Design Center Communication
Design Center Communication - Amy was fantastic!
Recognized Excellence
Recognized Excellence - Jane Kaeser kept us informed and sent pictures when we weren’t able to be there! Kudos!
Elleana A.
Additional comments
Recognized Excellence
Recognized Excellence - I would like to recognize Brian, one of the builders, Joyce Snell with contracts, and the sales office. Excellent customer service skills.
Carolyn C.
Additional comments
Recognized Excellence
Recognized Excellence - Joy and Ashley were both amazing.
Additional Comments
Additional Comments - I would say that Windsong Properties is one of the best businesses to work with, hands down, because they did a fantastic job throughout the entire process from start to finish as well as doing a great job communicating with us and resolving any issues.
Customer in Hiram, GA
We spent a great deal of time looking at options for 55+ and felt the Windsong properties were always the most attractive, with well thought-out designs. We feel the quality of our construction exceeds other builders that we considered.
Additional comments
Construction Quality
Construction Quality - As previously noted, we feel the quality of construction at Windsong is first class.
Customer Experience
Customer Experience - Everyone we encountered in the process was extremely helpful.
Recognized Excellence
Recognized Excellence - Joyce was a great resource throughout the process. Amy was very helpful with selections. Brian was great with finish items explanation.
Patricia K.
The homes are quality built love all the extra things that make them special
Additional comments
Recognized Excellence
Recognized Excellence - Sherry and Jane did a great job of keeping me in the loop on everything and Jane even sent pictures
Customer in Hiram, GA
Additional comments
Customer Experience
Customer Experience - The people that I worked with were couragble, agreeable, and helpful. They were all great.
Recognized Excellence
Recognized Excellence - Chris was very knowledgable and helpful.
Sandra C.
Windsong employees were very accommodating and helpful with our long distance purchase. I would recommend them with a ten.
Marilynn N.
The warranty work noted on the affidavit when I closed July 8, 2022 is still not complete almost 6 months later. I was overlooked for the 45 day review and was told my name ‘fell through the cracks’. There were numerous repairs, replacements, and cleanup corrections needed from many different trades. It took forever to get appointments with them. When they finally did come, they brought the wrong parts or couldn’t complete the work for other reasons resulting in additional appointments, delayed repairs, further waiting, and wasted days for me waiting at home for nothing. The workmanship from several trades was poor, careless, incomplete, inefficient, and far below what should be for a home costing almost half a million dollars. I expected more for my money.
Additional comments
Recognized Excellence
Recognized Excellence - Ashley Hester and Chris Schneeberger. Both excellent in service, taking action, and respectfully communicating with the homeowner in a manner that makes the homeowner feel valued and appreciated. Very well suited for their positions.
Customer in Hiram, GA
Additional comments
Recognized Excellence
Recognized Excellence - Ashley Hester did an exceptional job keeping us informed during the last few weeks prior to closing
Randall D.
They're easy to work with.
Thornton B.
Not very happy with the timeliness of reaction of issues.
Jack M.
The only downside to the process was trying to rush the closing date to either fit someone’s schedule or meet a targeted closing expectation date. Results were we had to spend several additional days in the area (we are out of state buyers). Closing had several dates that had to be delayed and completion of “touch up” issues took several weeks to get handled. Brian was good, but my impression was someone behind the scenes had set deadlines that were beyond the capabilities of the staff. No one stated this, just an observation from final walk through until everything was completed.
Customer in Hiram, GA
Some expectations not met with my own experience that prevents me from rating at 5.
Additional comments
Recognized Excellence
Recognized Excellence - Diane Miller is EXCELLENT! It has been a pleasure meeting her and working with her. She is truly an asset to Windsong.
Felisa B.
Throughout the buying process, there was poor communication. I had to initiate the communication.
Carol B.
We are disappointed in the quality of the finish work in certain areas of the house inside and out. We would have to mention that if we recommended Windsong
Customer in Hiram, GA
The timeframe to complete my new construction home was lengthy, causing both financial and housing impacts.
Julie H.
Beautiful houses and nice floor plans. Good quality materials. Everyone are very friendly and helpful.
Additional comments
Builder Expectations
Builder Expectations - Pre-construction meeting was very helpful.
Builder Team Experience
Builder Team Experience - They were very knowledgeable and considerate during home buying experience.
Customer Experience
Customer Experience - People were very friendly and experienced.
Edith W.
We love so many aspects of our beautiful new home. The attention to detail in the building materials and fixtures is a quality we are proud of and friends have commented positively on. The layout of our home is perfect for us. The sales staff was friendly and responsive to questions.
Barbara E.
I have already spoken very positively about Windsong to my friends. Everyone I worked with demonstrated the utmost professionalism and apparent concern for my needs.
Eugene M.
Overall, the house is a quality build. The neighborhood is fantastic.
Tracy L.
Additional comments
Additional Comments
Additional Comments - Echols Farm is a beautiful community and we look forward to our New Chapter of Retirement as well as new friendships.
Customer in Woodstock, GA
The only reason not five stars is the 5+ closing dates.
Claud G.
Additional comments
Recognized Excellence
Recognized Excellence - Brian, finishing contractor, was very helpful and responsive.
Linda B.
Additional comments
Additional Comments
Additional Comments - Driving thru the entrance gates on my first visit to Echols Farm, I knew then that this community was home for me. Meeting and working especially with Joyce and Amy and the rest of the Windsong Properties Team members made my home buying process during the Covid-19 pandemic a much smoother transition. Their patience, knowledge and optimism doesn’t go with notice.
GuildQuality
Customer feedback report
