They build beautiful homes.
Recognized Excellence - The design team Amy was excellent and worked with me as well as, the construction manager and the sales team.
Recognized Excellence - MS Joyce Schell helpful and professional throughout the process
Sales Communication - Holly was super during the entire process!
Recognized Excellence - The entire team has been great !
Recognized Excellence - Joyce Shell was exceptional!
Everyone has been extremely willing to help. My questions were answered. They were all polite and respectful.
Design Center Communication - She deserves a 6-star rating.
We gave been a Windsong groupie for years so it was just the right house and the right time to make us finally make our move. We found it at Westbrook!
Recognized Excellence - Yes. The sales staff was excellent, especially Holly L. We remembered her from another Windsong property years ago so we felt good working with her this time!
Additional Comments - We had a wonderful experience!
Recognized Excellence - I would like to recognize Joyce Schell for her exceptional service.
Recognized Excellence - I would like to recognize Joyce and the office staff for the wonderful job that they did.
Professional and Friendly experience through out the process
Design Center Communication - Yes - walked us through the complete process and gave detailed explanations
Sales Expectations - Very responsive to questions and concerns. Professional and friendly service.
Builder Team Experience - I did meet with the team for my pre-closing walk through and they were very patient and helpful
Windsong employees have always been friendly and helpful.
Design Center Communication - Amy was extremely helpful to us in making our decisions.
Sales Communication - Jane provided us with pictures to show the progress of construction and Holly responded to any questions that we had during the process.
The lack of response/action from HOA and Warrantee is disgraceful. The amount of the monthly HOA dues for services rendered is way over priced.
Quality home for the most part. The cabinets and plumbing fixtures could be much higher quality for the price.
Customer Experience - Joyce, Brian, and Brett were incredibly kind, patient, and helpful! Great team! I did not interact with the builder Jon too much but all interactions were positive.
Design Center Communication - Amy was very kind and helpful. She was also very prompt and responsive in her communications.
Sales Community Presentation - It’s impressive that your sales agent owns a Windsong Property!
Great potential! Something needs to be done about the excessive speeding, and the "contests" to see who has the loudest "pipes" on their vehicle.
Recognized Excellence - Sherry Vining is a great person and she represents Windsong in a very professional & friendly manner. She is a great "Go To" person.
Recognized Excellence - Everybody we worked with: Joe, Brian, Holly, Jane. All four of them were excellent. Very helpful, very friendly, very knowledgeable.
Additional Comments - We're really happy to be here. The house is beautiful.
I found them to be very readily available if I had any questions. They follow up very well. The people in the office and very friendly and professional.
Recognized Excellence - Yes, Diane Miller. Extremely professional, personable and knowledgeable. Her involvement played a major role in my decision to move to Encore.
Recognized Excellence - Sherry and Diane are both really great. Diane was very honest in her salesmanship, had great suggestions, and looked out for my best interest. She was knowledgeable and worked very hard. Sherry worked very hard for me and seems to love what she does. She always responds quickly and is very pleasant.
My issues were with the design experience pre-closing and the warranty repairs.
Recognized Excellence - I would like to recognize the builder Brian Hester, he was great.
Recognized Excellence - I would recognie Amanda, Holly, and Sherry.
Design Center Communication - Amy was very nice!
Recognized Excellence - I would like to recognize Joyce Schell for her exceptional service. She was very helpful and very nice to get back with me and answer my questions if I called her about something.
Recognized Excellence - Everyone we worked with has been exceptional. Holly is extremely knowledgeable and approachable, Jane is a great assistant to Holly and very warm and friendly. Amy helped us with our designs, and did a fabulous job. Joe and Brian (Project Manager) have gone above and beyond to help us with ALL of our needs. Jamie with Top South was super, Sherrie with the Warranty Dept. is very kind, accessible and willing to help. Everyone we worked with is a 10 in our book and went ABOVE and BEYOND what was expected of them. We cannot thank them ENOUGH for not only building us a beautiful home, but being the kindest people and most compassionate people, willing to help us with anything we need. Although we haven't met all of the Windsong team, I'm sure they are all as great as these dear people.
Recognized Excellence - Holly Leggett, Joe (builder) (project manager)
Recognized Excellence - Staff and builders very responsive to requests and questions when ever I have had any issues. Wonderful folks
Additional Comments - I think the housing is beautiful and the people are wonderful. Windsong is just beautiful. The landscaping is just lovely. They do a beautiful job and I am very happy living here. very happy.
The thing that distinguishes Windsong Properties from other properties we reviewed is the design of the floor plans and the community layout. The plans are well laid out with no wasted space. There was flexibility in making some changes that frankly should be included in all plans, BUT on the other hand a few requests were met with a solid NO. Some additional flexibility would be nice. I wanted the garage and closets to be painted semi-gloss white, for example, to make them brighter and more durable, but no.
Recognized Excellence - Steven, Sherry and Matt were all great to work with. They all provided quick responses to all my inquires, and Steven did excellent work when the 45 day tasks were done.
Design Center Communication - Amy Ackerstein did an absolutely fantastic job, the best experience in the whole process, Design Center was well equipped.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Windsong Properties as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys