Homes are built very well.

I'm not sure yet. The builder took short cuts at the end that diminished the value of the home to me. (i.e. light fixtures, cheapest dishwasher, bathroom lighting/cabinetry)

Builder Expectations

Builder Expectations - Very informative and loved having the information ahead of time to peruse and so be familiar with the process. Great!!

Customer Experience

Customer Experience - Very helpful and gracious!! Everyone I met was very nice and made me feel comfortable. They all readily answered questions as well, knew the information thoroughly.

Recognized Excellence

Recognized Excellence - Joyce Schell, Amy Ackerstein and Kristi Campbell. Thank you!

Sales Communication

Sales Communication - Sherry Vining did an amazing job on all points of the sale and build!

Post sale needs to be as engaging as pre-sale. Specifically when buying a spec home; every potential "ask" to change starts with an adamant no, when yes coud be a solid consideration.

I would recommend them to a friend because they have great customer service and great homes.

There was no sales pressure. I came repeatedly to look at the different models, and was warmly welcomed each time.

The experience here has been great and all positive, all issues and concerns fixed, and we are pleased. Thank you

Our experience with Windsong as a builder has been amazing. We have purchased a few new build homes in the past and Windsong builds a quality product that they stand behind. I have never had so few issues to address at our 12 month walkthrough.

Additional Comments

Additional Comments - We are happy with our new home!

I think Windsong does a quality job in most of their endeavors. I have some issues with things, but they are usually resolved to my satisfaction.

Recognized Excellence

Recognized Excellence - I would like to recognize Joyce in the sales office for her exceptional service.

Improving your quality control for a start. Train your finishing managers to actually manage the build and subcontractors. You brag about how you find and fix issues, both pre and post sale, but then you spend your time trying talk me out of the problem.

My grandson and his wife were going to play pickle ball but were told to leave. I am very upset because I had a broke arm and problems walking and could not meet them. I pay my dues and tired of people running them off. I am disabled you should tell people to quit running people off. Should be special concerns taken.

Everybody who works at Windsong has been marvelous. Kristi Campbell and Jane in sales, Steve Bronner, and Chris have all been very delightful, kind, enthusiastic, and concerned.

Recognized Excellence

Recognized Excellence - I would like to recognize Joyce Shell and the builder, John

Buying process was very good, professional team all around. Organization was very responsive and prompt with any questions. Would highly recommend the builder and all the staff. Very happy with Maderia and our new home.!

I think the house is built pretty well and the layout of the house is great!

Quick to handle all our warranty issues

The HVAC contractor (Staton Heating & Air) utilized to address warranty issues is very disappointing. It appears their primary strategy is not to correct a problem, but to deflect and “gaslight” the customer into believing there isn’t a problem. After, several visits, I had to bring in another HVAC contractor, on my dime, to correct a noise in the system. Staton reflects poorly on Windsong.

I looked at several other 55and older communities, but Windsong Properties have so many features and the communities are built well and are beautiful inside and out, I just wanted to live in their homes.

Communication is awful. Unfinished work in the new development, builder was so ready to get out…I could go on and on

we would, and have, recommended both our neighborhood and other Windsong properties to other people who ask us about our experiences.

Great sales and construction staff. Love our floor plan. Pleased with the options we were able to select.

Design Center Communication

Design Center Communication - Loved Amy. She was very helpful and very patient!

Sales Community Presentation

Sales Community Presentation - The sales team here is great. Very knowledgeable and personable.

The sales office was very friendly and kind! They understand an 55 and beyond community!

Recognized Excellence

Recognized Excellence - I would like to recognize Brian and Chris for their exceptional service.

The quality of the home is excellent so far

It would give me great pleasure to recommend Windsong to any of my family and friends to construct their new homes.If I had to do this again, I would still choose Windsong Builders. They are quality builders!

Recognized Excellence

Recognized Excellence - All of the men worked very diligently and professionally. I would like to thank Mr. Vann and his entire team for creating and manufacturing my dream home to be such a beautiful and safe environment to live. Every part of the structure of my home was carefully considered and well planned!

Additional Comments

Additional Comments - This is my second brand new home, but I don't recall the builders of my first new home ever showing this much care and concern.

Windsong provided a well-built, quality home. They had an easy-to-work-with sales staff.

Construction Quality

Construction Quality - Windsong had good craftsmanship.

Recognized Excellence

Recognized Excellence - Christy, the sales agent, was wonderful from the beginning to the end.

I Love this house!!!!

Recognized Excellence

Recognized Excellence - John and Brian, builder team. And Steve Bronner. All have been extremely responsive and helpful on any request or question. I’m totally impressed with the customer service!

I am answering 5 on this question ONLY because of Gabby in Warranty, Steve in Warranty, Brett in site management, and Christi in sales. Without these specific people, I would answer differently. Without these people, I was having difficulty giving WINDSONG, the company, a higher score. I will say that Windsong was smart enough to want to save their reputation by hiring these people, based on my previous experience with prior employees.

They handled everything nicely.

Recognized Excellence

Recognized Excellence - Christy was very nice and helpful, and so was Gabby and Chris.

Additional Comments

Additional Comments - We are delighted with our home. We weren't sure if it'd be too small, but it's perfect.

If a service is being provided by a Windsong employee, they should come prepared with all the necessary tools to complete the job.

Recognized Excellence

Recognized Excellence - Chris was exceptional.

Additional Comments

Additional Comments - We have been very happy with our new home.

I've had a great experience with Windsong and as a matter of fact, I have already recommended to 2 friends, one of whom has started inquiries for phase 4.

Additional Comments

Additional Comments - The customer care was very good.

Windsong has a great quality home that fits our needs. Everybody from day one has been great! Communications

Customer Experience

Customer Experience - Everybody throughout our home buying process was very helpful and knowledgeable. They worked together as a a team.

Design Center Communication

Design Center Communication - Amy was wonderful. She knows her job quite well. She made some great suggestions.

Move In Ready

Move In Ready - Amazing that we kept the same closing date from the very beginning! That rarely happens with other builders.

Sales Communication

Sales Communication - Sales office was readily available every single time we had a question.

Sales Contract

Sales Contract - The sales team went over every single line with us and didn’t rush us. If we had questions they answered quickly!

Recognized Excellence

Recognized Excellence - Kristi, Chris and Amy were a joy to work with. They worked as a team and kept us fully engaged even though we were living in Maryland during the home building process. Amy’s suggestions were great. Kristi answered all our questions and took really good pictures. Chris was readily available and checked to see if everything was being done and done correctly. Diane and Brett helped us initially and that’s what got the ball rolling for us! They were very knowledgeable and very patient with us! We are/weee very pleased with every step of the home buying process. We have brought many new homes and Windsong is the best. We received to-notched service throughout the entire process. We would definitely buy another Windsong home and would highly recommend to others!

I have recommended windsong to at least 5+ friends who have an opportunity to want this lifestyle.

Customer Experience

Customer Experience - All the people I’ve been associated with have been very kind and helpful. I have not asked a question of anyone that did not help me. Brian was very helpful early on when I first moved in and Gabriella at the 11 month warranty check has been outstanding.

Additional Comments

Additional Comments - I have recommended Windsong as I believe my property is as advertise. John has built a good house and I would recommend him as a builder.

Recognized Excellence

Recognized Excellence - Stephen Hendricks is highly professional, responds to all concerns quickly and manages the workmanship from start to completion.

Each team member has been helpful and responsive to questions and/or concerns. It is evident Windsong is committed to building a quality home. I truly love the floor plan of my home. But Windsong's reputation for building a quality home and standing behind their workmanship is what convinced me to buy.

Recognized Excellence

Recognized Excellence - We would like to recognize our Assistant Builder Chris Schneeberger for his exceptional service.

Additional Comments

Additional Comments - Overall, we had a very good experience! We are very happy, and we were happy every step of the way.

Windsong is responsive to customer concerns. Service people are very nice and knowledgable.

Recognized Excellence

Recognized Excellence - Joyce Schell was very helpful.

Recognized Excellence

Recognized Excellence - Amy ackerstein design center mgr was wonderful to work with. She offered great advice.

Very easy to work with this team

Recognized Excellence

Recognized Excellence - Diane Miller was exceptional to work with and made the purchase experience seamless. Brian did a wonderful job with the walk through leaving a positive impression.

Additional Comments

Additional Comments - Very excited to be in this community

Recognized Excellence

Recognized Excellence - Diane and Jane were excellent to work with. And Brian did a wonderful job explaining the orientation & fixing any concerns.

Recognized Excellence

Recognized Excellence - Diane Miller was fantastic with communicating with me along the process.

Additional Comments

Additional Comments - Thank you!! Excellent work!

Love everything so far

Customer Experience

Customer Experience - Everyone has been very helpful.

Recognized Excellence

Recognized Excellence - I would like to recognize Sherry, in the sales office.

I would recommend Windsong to anyone. I have enjoyed our house so far and hope to meet all of my neighbors and future neighbors.

Sales Communication

Sales Communication - Sherry was wonderful to work with.