Very pro

Windows World was a very friendly and professional organization to work with from the first contact by phone to the excellent finished job. I would highly recommend then to anyone.

As discussed before moving forward with the order, Alan clearly assured me that all 22 windows would be installed using nail fins and sealed with flashing tape. These were non-negotiable requirements that I reiterated multiple times. However, only 4 of the windows had nail fins, and no flashing tape was applied on any of them—despite our agreement and being charged for the nail fins on all the windows

Beyond that, the first installation crew caused significant property damage:

My carpet—installed approximately six weeks prior at a cost of $9,000+ —was snagged in 18 separate locations, all directly in front of the windows they worked on. Several of these rooms remain unoccupied and untouched since move-in, clearly showing that no one besides their crew accessed them.

I’ve had five separate individuals inspect the carpet before, during, and after move-in, and there were no snags until after their team’s work.

The second crew that worked in the carpeted living room was able to install those 3 windows without causing any damage whatsoever.

Additionally, the first crew moved my security cameras that were in my master bedroom and facing my master bath so they could sort through bathroom cabinets and take whatever they wanted, they shuffled around my nightstands, unplugged other devices so they could use my phone chargers without asking and they took food from my kitchen and went through my fridge as evidenced by the caulking residue that was left on the fridge handles—completely unacceptable behavior in any professional setting and areas of concern Geral and Alan were both notified of via phone call, voice message and text.

When I contacted them about the carpet damage, they assured me we would come to a resolution and I'd be compensated fairly. That has not happened. In addition, their team broke the windowsill ledge in the kitchen nook during installation.

Hands down the worst company I’ve ever dealt with my entire life, and I was a project manager for a construction company and had never experienced such a tactless company such as this. I had to threaten to go to the Better Business Bureau and any other state licensing agencies with a formal complaint in order to be compensated for the damage that they caused to my house and they still never apologized for the first crew trying to steal things out of my bathroom.

Sales experience was good. Windows install experience was not as good. The installation crew was great once they showed up. The scheduling of the install and communication about it wasn't as good and caused frustration and issues on my, the customer's, end.

Never followed up on errors with install. Never received callbacks or anything. Very disappointed with experience.

I really like the windows so far. My only complaint was the installation crew was a bit messy. I found silicone on my walls, picture and several big pieces of concrete underneath my bed. I think they could’ve been a bit more cleaner than that.

16 weeks to get the windows and only after I kept calling so there is a definite lack of communication. The windows weren't measured correctly and apparently they are not equipped to handle a patio door. Also, they have been to the house way too many times to correct mistakes. Now I have a sliding door that does not open. At least my old one opened and closed.

Fast response and great work in the past.

Professional job. Great clean up.

My door is unfinished and no one will call me back to tell me what’s going on. It’s been over two weeks.

Unresolved issues on back windows installation

The door frame is damaged

Everything was great. The salesman Jimmy knew everything about the products, took measurements, gave me accurate information about the process. Told me it would take about a month once windows were ordered for them to arrive. Helped me get financing for the project. Windows arrived almost exactly a month after ordered. The installers were also fabulous. Did not make a mess, were polite, did an excellent install. Picked up after themselves.

The salesman did not tell me the opening would be smaller

Window World of Dallas/Ft. Worth did a really good job installing the windows, except for killing some of my plants in the window box, but I guess they could not help that.

Personal service, hardworking meticulous installers!

We found nails all over our yard and driveway. One of the workers took a Shiner IPA beer out of our garage fridge, took one sip , then hid it in the garage by our lawn mower. That’s not a huge deal but now I worry if anything else was taken…
another was in our primary bedroom bathroom for a long time. it didn’t occur to me that they would go in my personal bathroom. I found huge chunks of concrete and mortar all over the inside and outside which makes me worry about damage to the house. Ive had an issue with a few of the upper windows sliding down, so I have to get on a step ladder to push them up, so I can lock the lower window. No one spoke much English, so communicate was an issue.

We were impressed/more than satisfied with every step of the process in purchasing new windows and doors!

I am thoroughly pleased with the initial presentation, competitive pricing, and overall timing of delivery and installation.

The windows look amazing, Robin was fantastic at getting everything going for me. He wasn’t pushy or demanding. He took care of everything and I’m thrilled with the installation. They were kind and friendly and did a thorough walk through and touched up anything I asked.

I appreciate the overall experience, the salesman and work crew. They all presented themselves with integrity, are hard working, and commitment.

Mismeasued my windows twice which lead to a 6 week delay to moving into my house. Completely unacceptable for a company of this size.

Pricing and product were great. The installation crew was absolutely excellent, A+. It wasn’t an easy job, it was a bunch (15) of large floor to ceiling picture windows in my living room. They were extremely clean and courteous, and took pride in their work. Sales guy Louis Farmer was very knowledgeable and helpful for anything I needed throughout the process.

Fulfilled what they were selling.

The windows in the installation were great. The experience with the business side was not good mistakes made people calling to say that the crew is on their way here in a half an hour the crew calling and saying they had to go somewhere else first and they'll be here at noon and then at 12:30 a different teamcalling saying they're on their way and would be here in two hours. They were quick and efficient and did a very good job and we're very professional in their cleanup.

The gentleman who came was very polite and kind.

I was more than Impressed by the product and I was equally impressed at the pride their installers took in their work on my home.

Salesman more knowledgeable.
First language English supervisor on job site during complete installation.

Everyone and everything. Grandson, your salesman, did a great job with his entire presentation. BR office kept me informed of what was happening. Joshua, came by daily and kept me informed about everything!

We had the best experience from the start, including the sales representative, communication from dispatch and the installation team. You deserve 5 stars because you earned it!

From the salesman to the installers. They were all professional! No pressure from the salesman. They were honest and very knowledgeable.

Over all, great experience.

The door when it came in wasn't perfect, it has a flaw in it.

We were a returning customer we had bought windows in Arkansas and had an excellent experience. This experience here in Louisiana has been awful. We were told our windows would be in in about four weeks. It ended up being over two months before they were installed from the time we ordered them the installers were over two hours late getting here they left the inside and outside a mess. We are still picking up screws and nails from the yard two days later Because we have kids that run around. There was a letter left on the roof and debris. The windows were left dirty and disgusting with handprints and sealant/caulking all over them that we are trying to get off. We have one window that I cannot get clean and may have to hire someone to come out and clean because it’s way up in the air and strangely shaped above a Porch roof that we have they left rotten wood around the windows and even put one window in crooked, and when I tried to say something to the installers, he kept saying he didn’t understand that it was that way because the wood was bad will not be doing business with them again to have our French doors replaced and would not suggest them to anyone else we had suggested them and referred them to a friend of ours up in Alexandria, Louisiana and they ordered their windows a month after we did and got their windows put in Four days before us. They will be the last people we referred to to window world.

The Window World Crew showed up on time and brought plenty of technicians to complete the removal and replacement of eight windows in less than three hours. They assisted in moving furniture and did a wonderful job with clean up when finished. I would highly recommend using Window World for your replacement needs. The whole crew performed there assigned work in a timely and professional manner.

Good quality. Competitive price.

The price was outmatched and they were very professional I would highly recommend

I am still working with them to try to make things right.

The salesman was unimpressive from the start but led to complete incompetence. My order was not submitted on time caused huge delay. I was not called with status and had to keep calling. I am pleased with the windows, the installation and the financing options.

You need to have an English speaking supervisor on site.

The crew was professional and very polite. Everything was spotless afterwards.

Poor communication & quality of work was not up to par.

From start to finish very satisfied

Great mature salesman - no BS or rabbit trails or pressure - shared the facts and a great price..

You all are kind of high.