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GuildQuality surveys
Satisfaction
Of 6482 surveys sent, 3085 were responded to
Communication: Appt Setting
The Window World of Youngstown staff was courteous and professional when setting my initial sales appointment.
98%
Salesperson Professionalism
[SALESPERSON] was on time and professional.
97%
Communication: Install Crew
The installation crew communicated with me effectively if I had any questions or concerns.
97%
Sales Knowledge
The Window World of Youngstown salesperson was knowledgeable and helpful regarding my project.
97%
Clean & Safe
The job site is kept clean and safe.
97%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
95%
Recommend Install Crew
I would recommend the installation crew to a friend.
95%
Likely To Recommend
I am likely to recommend Window World of Youngstown to a friend.
93%
Reviews 2871
Filter Reviews
Of 3085 respondents, 2871 left a review.
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Recent reviews
Craig F.
Katelyn K.
Lindsey R.
Maureen V.
Response
Window World of Youngstown Thank you for your feedback, Maureen V. We're glad Kristi O'Rourke provided excellent salesmanship at Window World of PennOhio. We apologize for the communication issues during installation and the lengthy ordering process. We'll work on improving these areas. Regarding your windowsill concern, we appreciate your suggestion about discussing removal beforehand. We'll use this feedback to enhance our service. While we're disappointed we didn't fully meet your expectations, we're committed to continuous improvement. Thank you for choosing Window World of Youngstown and for recognizing Kristi's exceptional service.
Review in Warren, OH
Both Gary and Jerry are excellent installers! They repaired a lengthy rot condition under the living room window that went unnoticed during the estimate.
They did a great job removing all waste material!
We will definitely recommend your Compans to our neighbors!
Response
Window World of Youngstown Thank you for your glowing review of Window World of Youngstown! We're thrilled to hear that Gary and Jerry provided excellent service, going above and beyond to address the unexpected rot condition. Their attention to detail and thorough clean-up truly exemplify our commitment to quality at Window World of PennOhio. We're grateful for your recommendation to neighbors and appreciate your trust in our team. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you for choosing Window World of Youngstown for your home improvement needs!
Mary M.
Response
Window World of Youngstown Thank you for your feedback, Mary M. We're delighted that you had a positive experience with Window World of Youngstown, particularly with Mark Wagner's professionalism and our installation crew's quality work. We appreciate your high ratings across most aspects of our service. However, we understand your concern about the long lead time, and we sincerely apologize for any inconvenience this may have caused. At Window World of PennOhio, we're constantly working to improve our processes and reduce wait times. We value your business and hope to exceed your expectations in the future. Thank you for considering recommending us to others.
John L.
Response
Window World of Youngstown Thank you for your glowing review, John L.! We're thrilled that Window World of PennOhio and Window World of Youngstown met your expectations across the board. It's wonderful to hear that Don Dugan JR and our installation crew provided such professional service. We appreciate your willingness to serve as a reference for future customers. Regarding your next project, we'd be happy to assist with your gutter needs. We've noted that you weren't aware of our Referral Program - we'll make sure to provide you with those details. Thank you for choosing Window World for your home improvement needs!
Review in Warren, OH
The service was great.
Response
Window World of Youngstown Thank you for your excellent review of Window World of PennOhio and Window World of Youngstown! We're thrilled that our team, especially Jacob, provided great service and met your expectations. We appreciate your recognition of our salespeople's product knowledge and the efficiency of our employees. We're glad we've been able to address the issues with the window mechanism, and we'll continue to work on improving the quality of our materials. Your feedback is invaluable in helping us enhance our services. We're honored that you're willing to serve as a reference for future customers. Thank you for choosing Window World, and we look forward to serving you again in the future!
Donna M.
Review in Warren, OH
On time. Knowledgeable about the installation. Cleaned up afterwards
Response
Window World of Youngstown Thank you for your outstanding review of Window World of PennOhio and Window World of Youngstown! We're thrilled to hear that our installation team was punctual, knowledgeable, and tidy. It's wonderful that you had such a positive experience with Evan Glancy and our entire staff, from appointment setting to installation. We truly appreciate your recommendation and are grateful for your business. Your satisfaction is our top priority, and we're delighted that we met your expectations at every step. Thank you for choosing Window World for your home improvement needs!
Iven B.
Response
Window World of Youngstown Iven B., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that Ethan Elder and our installation crew provided such exceptional service. It's wonderful to hear that every aspect of your experience, from the initial appointment to the final walk-through, exceeded your expectations. We take pride in our professionalism, knowledge, and quality workmanship, and we're glad it showed. Your recommendation means the world to us. Remember, our referral program offers great benefits for sharing your positive experience with friends and family. We look forward to serving you again in the future!
Robert D.
I love the new door!!! Mark the salesman took into consideration my needs. My dog!!!! She's small and wants to look out the door too!!
The guys who installed it did a wonderful job also. I was pleased with the windows I got years ago so my choice for a new door was WINDOW WORLD!!! Great job and service!
Response
Window World of Youngstown Robert D., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that you love your new door and that Mark took your dog's needs into consideration. It's wonderful to hear that our installation team did a great job and that you've had consistently positive experiences with us over the years. We truly appreciate your willingness to recommend us and serve as a reference. Your satisfaction with every aspect of our service, from the initial appointment to the final walk-through, means the world to us. Thank you for choosing Window World again for your home improvement needs!
Ken G.
Response
Window World of Youngstown Ken G., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled to hear about your positive experience, especially regarding the quality of installation and our team's professionalism. It's wonderful that Mark Wagner and our installation crew met your expectations. We appreciate your willingness to recommend us and serve as a reference. While you're done with windows and doors for now, please remember we're here for any future home improvement needs. We've noted to inform you about our Referral Program in the future. Thank you for choosing Window World for your home projects!
Anthony K.
Joanie A.
Jean D.
I am very satisfied.
Response
Window World of Youngstown Jean D., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that you're very satisfied with your new door and appreciate your kind words about Ethan and our installation team. It's wonderful to hear that everyone, from appointment setting to installation, provided professional and courteous service. We're glad you finally got the door you've been wanting for years! While we respect your decision not to be a reference, please remember we're here if you need anything in the future. Thank you for choosing Window World for your home improvement needs!
Review in Wellsville, OH
Quality
Heather H.
Carol B.
Michael M.
Keith L.
Gary Y.
Review in Struthers, OH
Made sure I was pleased with work.
Response
Window World of Youngstown Thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that Andy, Tony, and Ronny provided exceptional service throughout your project. It's wonderful to hear that we met your expectations with our follow-through and attention to detail. We appreciate your recognition of our team's efforts, especially Tony's dedication to ensuring your complete satisfaction. Your feedback about the installation crew has been noted, and we'll use it to improve our communication and final walk-through processes. We're grateful for your willingness to recommend us and serve as a reference. Thank you for choosing Window World for your home improvement needs!
Danae Y.
Patrick S.
Response
Window World of Youngstown Patrick S., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled to hear that your window installation was completed efficiently and to your satisfaction. It's wonderful to know that Steve Yeany and our installation crew provided excellent service throughout your project. We're glad you found our team courteous, professional, and knowledgeable. Your positive feedback on the quality of workmanship and cleanliness of the job site is greatly appreciated. We'd be honored if you'd consider our referral program for future purchases. Thank you for choosing Window World, and we look forward to serving you again!
Review in Struthers, OH
The follow-up service was very good.
Response
Window World of Youngstown Thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that we met all your expectations with your windows and storm doors installation. It's wonderful to hear that our follow-up service was very good and that you found Allan, Lucille, Charlotte, and our entire team to be professional and helpful. We're especially pleased that this is your third project with us. Your satisfaction with our workmanship, cleanliness, and communication at every stage is exactly what we strive for. We appreciate your willingness to serve as a reference and hope you'll consider our referral program for future recommendations. Thank you for your continued trust in Window World!
Sherry J.
Installation was not done for 5 months and they quoted us 3 months. Placed our order 5/5/25. Windows arrived the first week of July but not installed until 10/8/25. They had been waiting on one window. No updates from the company during that whole time, and they were terrible at returning calls.
Response
Window World of Youngstown Sherry J., thank you for your detailed feedback on your experience with Window World of PennOhio and Window World of Youngstown. We sincerely apologize for the significant delay in your installation and the lack of communication during this time. Your frustration is completely understandable, and we've fallen short of our service standards. We appreciate your positive comments about our installation crew's professionalism and workmanship. However, we recognize the need to improve our communication, scheduling, and setting clear expectations about the installation process. We're addressing these issues internally to prevent similar situations in the future. Despite these challenges, we're grateful for your willingness to serve as a reference. We value your business and hope to have the opportunity to regain your trust in our services.
Terry M.
Fran D.
John U.
Rebekah L.
Response
Window World of Youngstown Rebekah L., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that you've already recommended us and that you're enjoying your new windows. It's wonderful to hear that everyone, from Mark Wagner to our installation crew, provided excellent service. We're especially pleased that your home feels warmer now. Your satisfaction with every aspect of our work, from sales to installation, means the world to us. We truly appreciate your willingness to serve as a reference for future customers. Thank you for choosing Window World for your home improvement needs!
Melony D.
Response
Window World of Youngstown Melony D., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that Travis Carbaugh and our team listened to your unique needs and executed your project exactly as you wanted. It's wonderful to hear that you found our sales and installation crews professional, knowledgeable, and excellent communicators. We're especially pleased that you love the final result! Your satisfaction is our top priority, and we're grateful for your willingness to recommend us and serve as a reference. We appreciate your business and look forward to serving you again in the future.
Brian L.
Pamela L.
Stefanie P.
Jackie K.
Review in East Liverpool, OH
Professionalism, communication, and quality were all strong points. From the staff to the installation crew at Window World.
Response
Window World of Youngstown Thank you for your positive feedback about Window World of PennOhio and Window World of Youngstown! We're delighted that you appreciated our professionalism, communication, and quality throughout your experience. It's wonderful to hear that Steve Yeany provided exceptional service. We've noted your concerns regarding the installation crew's communication and final walk-through. We'll address these areas to ensure consistent excellence across all aspects of our service. We're glad you found the job site clean and safe. For your future siding and gutter projects, we'd be honored to assist you again. Thank you for choosing Window World of Youngstown, and we look forward to serving you in the future.
Terry F.
Mark U.
Jane P.
Response
Window World of Youngstown Jane P., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that our team exceeded your expectations, especially in accommodating your schedule for the final walk-through. It's great to hear that Allan was professional and that our installation crew impressed you with their organization and communication. We appreciate your feedback about the salesperson's knowledge, and we're continuously working to improve our team's expertise. We're excited about your future projects and look forward to assisting you with your large front window when you're ready. Your satisfaction is our priority, and we're grateful for your business and kind words about our team's performance.
Patricia M.
Rick F.
Response
Window World of Youngstown Rick F., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled to hear about your positive experience, from the initial appointment setting to the final installation. It's wonderful that Travis Carbaugh and our installation crew provided such professional and knowledgeable service. We take pride in our quality workmanship and clean, safe job sites. Your recommendation means a lot to us, and we're glad you're aware of our Referral Program. We truly appreciate your business and look forward to serving you again in the future!
Jayson J.
Jacob W.
Response
Window World of Youngstown Jacob W., thank you for your detailed feedback on Window World of PennOhio and Window World of Youngstown. We're pleased that Steve Yeany and our installation crew met your expectations in many areas. We apologize for the minor cleanliness issues you experienced and will address this with our team to ensure a spotless job site in the future. We're particularly proud that our crew impressed you with their extra effort on the challenging siding areas. We appreciate your business and look forward to assisting you with your window project next summer.
Angel S.
Response
Window World of Youngstown Angel S., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that Evan Glancy and our team provided such excellent service throughout your project. It's wonderful to hear that everything met or exceeded your expectations, from the initial appointment to the final walk-through. We appreciate your willingness to recommend us and serve as a reference. Regarding your future window project, we'd be honored to assist you again. Your kind words about our staff being 'very wonderful people' mean a lot to us. Thank you for choosing Window World for your home improvement needs!
Dave W.
Paulette S.
Not sure that I would 🤔
Response
Window World of Youngstown Paulette S., thank you for your detailed feedback about Window World of PennOhio. We're pleased to hear that Evan Glancy and our installation crew, especially Malcolm, provided excellent service. We apologize for the scheduling confusion with Abbey and appreciate Lucille's efforts to resolve it. Your satisfaction is our priority, and we're glad the installer did a 'very nice and neat job.' However, we're concerned that you're unsure about recommending us. We'd love to understand your hesitation and address any lingering concerns. At Window World of Youngstown, we strive for complete customer satisfaction. Please feel free to reach out so we can ensure you're fully satisfied with your experience.
Nancy G.
Gary B.
Response
Window World of Youngstown Gary B., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that you had such a positive experience with our team, from the initial appointment setting to the final installation. It's wonderful to hear that Travis Carbaugh was professional and knowledgeable, and that our installation crew was friendly, organized, and effective in their communication. We're proud that we met or exceeded your expectations in all areas, and we truly appreciate your willingness to serve as a reference for future customers. Thank you for choosing Window World, and we look forward to serving you again in the future!
Dave M.
GuildQuality
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