About surveys
GuildQuality surveys
Satisfaction
Of 6350 surveys sent, 3035 were responded to
Communication: Appt Setting
The Window World of Youngstown staff was courteous and professional when setting my initial sales appointment.
98%
Salesperson Professionalism
[SALESPERSON] was on time and professional.
97%
Communication: Install Crew
The installation crew communicated with me effectively if I had any questions or concerns.
97%
Clean & Safe
The job site is kept clean and safe.
97%
Sales Knowledge
The Window World of Youngstown salesperson was knowledgeable and helpful regarding my project.
97%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
95%
Recommend Install Crew
I would recommend the installation crew to a friend.
95%
Likely To Recommend
I am likely to recommend Window World of Youngstown to a friend.
93%
Reviews 2821
Filter Reviews
Of 3035 respondents, 2821 left a review.
- All feedback
- 5 Star
- 4 Star
- 3 Star
- 2 Star
- 1 Star
No rating
Recent reviews
Terry F.
Mark U.
Jane P.
Response
Window World of Youngstown Jane P., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that our team exceeded your expectations, especially in accommodating your schedule for the final walk-through. It's great to hear that Allan was professional and that our installation crew impressed you with their organization and communication. We appreciate your feedback about the salesperson's knowledge, and we're continuously working to improve our team's expertise. We're excited about your future projects and look forward to assisting you with your large front window when you're ready. Your satisfaction is our priority, and we're grateful for your business and kind words about our team's performance.
Patricia M.
Rick F.
Response
Window World of Youngstown Rick F., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled to hear about your positive experience, from the initial appointment setting to the final installation. It's wonderful that Travis Carbaugh and our installation crew provided such professional and knowledgeable service. We take pride in our quality workmanship and clean, safe job sites. Your recommendation means a lot to us, and we're glad you're aware of our Referral Program. We truly appreciate your business and look forward to serving you again in the future!
Jayson J.
Jacob W.
Response
Window World of Youngstown Jacob W., thank you for your detailed feedback on Window World of PennOhio and Window World of Youngstown. We're pleased that Steve Yeany and our installation crew met your expectations in many areas. We apologize for the minor cleanliness issues you experienced and will address this with our team to ensure a spotless job site in the future. We're particularly proud that our crew impressed you with their extra effort on the challenging siding areas. We appreciate your business and look forward to assisting you with your window project next summer.
Angel S.
Response
Window World of Youngstown Angel S., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that Evan Glancy and our team provided such excellent service throughout your project. It's wonderful to hear that everything met or exceeded your expectations, from the initial appointment to the final walk-through. We appreciate your willingness to recommend us and serve as a reference. Regarding your future window project, we'd be honored to assist you again. Your kind words about our staff being 'very wonderful people' mean a lot to us. Thank you for choosing Window World for your home improvement needs!
Dave W.
Paulette S.
Not sure that I would 🤔
Response
Window World of Youngstown Paulette S., thank you for your detailed feedback about Window World of PennOhio. We're pleased to hear that Evan Glancy and our installation crew, especially Malcolm, provided excellent service. We apologize for the scheduling confusion with Abbey and appreciate Lucille's efforts to resolve it. Your satisfaction is our priority, and we're glad the installer did a 'very nice and neat job.' However, we're concerned that you're unsure about recommending us. We'd love to understand your hesitation and address any lingering concerns. At Window World of Youngstown, we strive for complete customer satisfaction. Please feel free to reach out so we can ensure you're fully satisfied with your experience.
Nancy G.
Gary B.
Response
Window World of Youngstown Gary B., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that you had such a positive experience with our team, from the initial appointment setting to the final installation. It's wonderful to hear that Travis Carbaugh was professional and knowledgeable, and that our installation crew was friendly, organized, and effective in their communication. We're proud that we met or exceeded your expectations in all areas, and we truly appreciate your willingness to serve as a reference for future customers. Thank you for choosing Window World, and we look forward to serving you again in the future!
Dave M.
Gene J.
Corinne M.
James M.
Russell R.
Review in Youngstown, OH
I thought they were very good. Everything about Window World, the designer, the measuring men, and the installers, were all real good. They did a good job. I am satisfied.
Response
Window World of Youngstown Thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that every aspect of your experience exceeded your expectations, from our designer and measuring team to our installers. It's wonderful to hear that Mark and the entire crew were professional, knowledgeable, and courteous throughout the process. Your satisfaction with the quality of workmanship and cleanliness of the job site is exactly what we strive for. We truly appreciate your willingness to recommend us and serve as a reference. Thank you for recognizing everyone involved in your project. Your feedback motivates us to continue delivering exceptional service to all our customers.
Mike M.
Darlene R.
Duane B.
Kathy R.
Ruth R.
Review in Campbell, OH
I have recommended two people already
Response
Window World of Youngstown Thank you for your incredible support of Window World of PennOhio and Window World of Youngstown! We're thrilled to hear you've already recommended us to two people. Your high ratings for Evan's professionalism, knowledge, and communication are greatly appreciated. We're glad our installation crew also met your expectations. We've noted your feedback on workmanship quality and cleanliness, and we'll use this to further improve our services. Your willingness to refer us means the world to us. We're committed to delivering exceptional experiences and look forward to serving you and your referrals in the future.
Review in Freedom, PA
Quality, long lasting product.
Courteous installation.
Response
Window World of Youngstown Thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that you're satisfied with the quality of our product and the courteous installation. It's wonderful to hear that Joe and his colleague were friendly, honest, and explained each step thoroughly. We appreciate your high scores across all aspects of your experience, from the sales process to the final walk-through. Your willingness to recommend us and consider future business means a lot. We understand your need for more information regarding references and respect your position. Thank you for choosing us for your home improvement needs!
Bill D.
Denise H.
Warren F.
Gordon Z.
Review in Girard, OH
Your Returning calls to me after I complained were ignored and I was not contacted until 8 days later I called and complained.
when you scheduled bid for windows I received 3 calls wanting me to confirm and call in and I did. When I contacted your service call number after problems I was IGNORED. So basically you want your employees to get a quick response but your Customers YOU IGNORE. Why don't you put this in your Tv ad instead of "we treat you like family"
Don R.
Response
Window World of Youngstown Don R., thank you for your glowing review of Window World of PennOhio! We're thrilled that you were satisfied with every step of your experience. It's wonderful to hear that Malcolm Horton provided exceptional service and that you were impressed with the installation, especially how well it matched your interior woodwork. We appreciate your recognition of our fair pricing and excellent workmanship. Your future plans for additional windows are exciting, and we look forward to assisting you again. If you have any questions about our referral program, please don't hesitate to ask. Thank you for choosing Window World of Youngstown and for your willingness to be a reference for us!
Matthew R.
Farooq Q.
Response
Window World of Youngstown Farooq Q., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that our team, especially Joe and his colleague, exceeded your expectations with their professionalism and quality work. It's wonderful to hear that you're considering us for future projects like gutters. We appreciate your patience during any delays and are glad we followed through on our commitments. Your recognition of our punctuality, workmanship, and product quality means a lot to us. Andy Hartsough and our entire team are grateful for your continued trust and willingness to recommend us. We look forward to serving you again for any future window or home improvement needs!
Review in Warren, OH
They do exellent work.
Response
Window World of Youngstown Thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled to hear that our entire team, including Andy, provided excellent service throughout your project. Your satisfaction with our communication, professionalism, and workmanship is greatly appreciated. We're honored by your willingness to recommend us and serve as a reference. We look forward to assisting you with your future gutter system project. Your recognition of our team's excellence motivates us to maintain our high standards. Thank you for choosing Window World for your home improvement needs!
Mitchell C.
Response
Window World of Youngstown Mitchell C., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled to hear that Tony, Robert, and our work crew provided outstanding service. It's wonderful to know they were neat, thorough, and kind. We appreciate your willingness to recommend us and serve as a reference. However, we're concerned about your experience with Steve Yeany. We take salesperson professionalism and knowledge very seriously, and we'd like to address this. Please know we're committed to excellence in all aspects of our service. We value your feedback and will use it to improve our sales process. Thank you for choosing us for your home improvement needs.
Cassandra H.
Margaret M.
Elsaida M.
Ed M.
Response
Window World of Youngstown Ed M., thank you for your feedback on your experience with Window World of PennOhio and Window World of Youngstown. We're delighted that you were satisfied with our communication, salesperson professionalism, and installation process. Your positive ratings for our crew's workmanship and cleanliness are greatly appreciated. We understand your perspective on recommending costly purchases and respect your approach. While we're thrilled you're willing to provide referrals, we completely understand your preference not to be a reference. Your honest feedback helps us continue to improve our service. Thank you for choosing us for your window needs.
William H.
Response
Window World of Youngstown William H., thank you for your glowing review of Window World of PennOhio! We're thrilled that our team of three impressed you with their professionalism, efficiency, and cleanliness. It's wonderful to hear that you found the entire process satisfactory, from start to finish. We appreciate your willingness to serve as a reference for Window World of Youngstown. While you mentioned not reaching out to the salesperson, we're glad Ethan Elder and our installation crew met your expectations. Your feedback about the crew's communication, despite language differences, is valuable. We look forward to serving you again if any future window needs arise!
Noreen O.
Response
Window World of Youngstown Noreen O., thank you for your glowing review of Window World of PennOhio! We're delighted that Travis Carbaugh provided such excellent service, answering all your questions with friendliness and expertise. It's wonderful to hear that our installation crew was professional, friendly, and highly recommendable. We're thrilled that we met your scheduling needs and delivered quality workmanship. Your willingness to recommend and refer us is truly appreciated. At Window World of Youngstown, we strive for this level of satisfaction with every customer. While you don't have any future business needs at the moment, please know we're here whenever you need us. Thank you for choosing Window World!
Brian P.
Dawn H.
Tom B.
Dave C.
Response
Window World of Youngstown Dave C., thank you for your positive feedback about Window World of PennOhio and Window World of Youngstown! We're delighted that you're very satisfied with our installation team and the quality of our materials. It's great to hear that Steve Yeany provided excellent service and that you found our installation crew professional and their workmanship top-notch. We appreciate your willingness to be a reference for us. While we're glad the installation scheduling went well, we'd love to improve our appointment setting process. Is there anything specific we could enhance there? Thank you for choosing us and for your recommendation!
Review in New Castle, PA
Everything seems to be okay. Only time will tell and give it time to try to see if there's any leak or become foggy. It's too soon to make any comment.
Response
Window World of Youngstown Thank you for choosing Window World of PennOhio and Window World of Youngstown for your window installation. We appreciate your feedback and understand your desire to evaluate the long-term performance of your new windows. Rest assured, our products are designed for durability and efficiency. We're pleased to hear that our crew maintained cleanliness during the installation. However, we apologize that the final walk-through didn't meet your expectations. We'll use this feedback to improve our process. We're grateful for your recognition of our entire crew's good work. While you don't have immediate remodeling plans, we hope you'll consider us for future projects. Thank you for your business and patience as you assess the quality of our work over time.
Karen B.
Lester P.
Tiarra L.
Ray B.
GuildQuality
Feedback report
