About surveys
GuildQuality surveys
Satisfaction
Of 5018 surveys sent, 2353 were responded to
Communication: Appt Setting
The Window World of Pittsburgh staff was courteous and professional when setting my initial sales appointment.
98%
Quality Of Materials
I am satisfied with the quality of materials used.
98%
Sales Knowledge
The Window World of Pittsburgh salesperson was knowledgeable and helpful regarding my project.
97%
Value
I received a fair value for my money.
95%
Communication: Installation Scheduling
The Window World of Pittsburgh staff was courteous and professional when scheduling my installation.
94%
Clean & Safe
The job site is kept clean and safe.
94%
Installation Crew
The Window World of Pittsburgh installation crew was organized and professional.
93%
Likely To Recommend
I am likely to recommend Window World of Pittsburgh to a friend.
90%
Reviews 2133
Filter Reviews
Of 2353 respondents, 2133 left a review.
- All feedback
- 5 Star
- 4 Star
- 3 Star
- 2 Star
- 1 Star
No rating
Recent reviews
Lisa B.
Response
Window World of Pittsburgh Lisa B., thank you for your glowing review of Window World of PennOhio! We're thrilled that your experience with us was so positive, from the sale to the installation. It's wonderful to hear that our installer (possibly Brandon) impressed you with his efficiency, thoroughness, and cleanliness. We're proud of our team's professionalism and expertise, including Rich Dugan's sales knowledge. Your feedback about the amazing workmanship, clean and safe environment, and excellent communication throughout the process is greatly appreciated. We're honored by your willingness to recommend us and are committed to maintaining this high standard of service. Thank you for choosing Window World of Pittsburgh!
Donna W.
Response
Window World of Pittsburgh Donna W., thank you for your glowing review of Window World of PennOhio! We're thrilled that you loved our flexible purchasing options and the exceptional service from our team. It's wonderful to hear that Dale, Brandon, and Jessica made such a positive impression. We appreciate your understanding of financial considerations and look forward to assisting you with more windows in the future. Your willingness to recommend us via text is greatly appreciated. Rest assured, we'll continue to provide the same level of quality service and workmanship for your future projects with Window World of Pittsburgh. Thank you for choosing us!
Jessie E.
Ralph L.
Marge J.
Response
Window World of Pittsburgh Marge J., thank you for your positive feedback on Window World of PennOhio and Window World of Pittsburgh! We're delighted you found our services reasonably priced and appreciated Dale Dermond's professionalism and knowledge. We're glad the installation crew met your expectations, though we apologize for the language barrier. We're continuously working to improve our communication. It's great to hear you're considering us for your downstairs windows. We truly value your willingness to recommend us and serve as a reference. Your satisfaction is our priority, and we look forward to assisting you with any future window needs!
Review in Allison Park, PA
Great salesman explained everything.
Response
Window World of Pittsburgh Thank you for your glowing review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled to hear that Dale provided such excellent service, explaining everything thoroughly. It's wonderful that you found the entire process, from appointment setting to installation, to be top-notch. We're especially grateful for your willingness to recommend us and Dale to your friends. Your satisfaction with our team's professionalism, knowledge, and workmanship is exactly what we strive for. We appreciate your business and look forward to serving you again in the future should any needs arise.
William S.
Sergey V.
Natalie D.
Response
Window World of Pittsburgh Natalie D., thank you for your glowing review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled to hear that everyone, from our sales team to our installers, provided you with friendly and professional service. It's wonderful that you found our team to be honest and factual throughout the process. We're especially pleased that you're happy with the beautiful appearance of your new windows, both inside and out. Your satisfaction is our top priority, and we truly appreciate your willingness to recommend us. Thank you for choosing Window World for your home improvement needs!
Mavis E.
Response
Window World of Pittsburgh Mavis E., thank you for your glowing review of Window World of PennOhio! We're delighted that our entire team, from Rich Dugan to our office staff and installation crew, provided you with a friendly, professional, and efficient experience. Your feedback on our communication and workmanship is greatly appreciated. We understand your concern about window cleaning and apologize for any inconvenience. While we can't change the window design, we'd be happy to discuss safe cleaning options for your second-floor windows. Thank you for choosing Window World of Pittsburgh and for your willingness to recommend us. We look forward to serving you again in the future!
Kelli C.
Response
Window World of Pittsburgh Kelli C., thank you for your glowing review of Window World of PennOhio! We're thrilled that our installation team exceeded your expectations with their professionalism and quiet work. It's wonderful to hear that Mark Maszle provided excellent service throughout your window replacement experience. We appreciate your willingness to recommend us and look forward to assisting you with your new door next year. At Window World of Pittsburgh, we strive to maintain the high standards you've experienced. Your satisfaction is our priority, and we're grateful for your business and kind words about our team's exceptional performance.
Joan R.
Review in Pittsburgh, PA
Pricing, which I know is out of your control
Response
Window World of Pittsburgh Thank you for your feedback on your experience with Window World of PennOhio and Window World of Pittsburgh. We appreciate your understanding regarding pricing, which is indeed beyond our direct control. We're glad to hear that you found our installation crew very knowledgeable. However, we notice that several aspects of your experience were rated as passive. We'd love to understand how we can improve in areas like communication, professionalism, and overall satisfaction. Your input is valuable in helping us enhance our service. While we're grateful for your willingness to refer us, we aim to provide an experience that would make you comfortable being a reference as well. Please let us know if there's anything specific we can address to improve your satisfaction.
Susan P.
Lewis B.
Response
Window World of Pittsburgh Lewis B., thank you for your glowing review of Window World of PennOhio! We're thrilled to hear about your positive experience with our team, from Rich Dugan's professionalism to the efficient installation crew. It's wonderful that you're happy with your new windows and appreciated the crew's punctuality, speed, and thorough clean-up. We're glad our team met your expectations in all areas, from pricing to installation. Your willingness to recommend and serve as a reference means a lot to us. Thank you for choosing Window World of Pittsburgh for your home improvement needs. We look forward to serving you again in the future!
Kelly U.
Dawn F.
Marvette H.
Response
Window World of Pittsburgh Marvette H., thank you for your glowing review of Window World of PennOhio! We're thrilled that Alex's team impressed you with their professionalism and efficiency, completing your 14-window installation in just one day. We appreciate your feedback about feeling slightly rushed during the final walk-through, and we'll use this to improve our process. Regarding the overlooked trim area, we'll address this promptly. Your satisfaction is our priority, and we're grateful for your willingness to recommend us. While we hope to earn your future business, we respect your uncertainty. Thank you for choosing Window World of Pittsburgh for your home improvement needs!
Robert M.
Bobby H.
Response
Window World of Pittsburgh Bobby H., thank you for choosing Window World of PennOhio and Window World of Pittsburgh! We're delighted you're satisfied with our work. It's wonderful to hear you recognized everyone on your project. We understand it was a big step to let someone else handle the job, and we're glad your wife encouraged you. We appreciate your feedback about the communication challenges with some crew members. We'll use this to improve our service. Thank you for your willingness to recommend us and consider us for future projects. Your trust means a lot to us, and we're here whenever you need us again!
Dorothy S.
Joe S.
Laurie R.
Barbara T.
Response
Window World of Pittsburgh Thank you for your kind feedback! We’re glad to hear that our team met your expectations. We’ll be sure to pass your appreciation along to your salesman and the installation crew. Thanks again for choosing Window World of Pittsburgh!
Jane W.
Patricia W.
Mike R.
Roberta S.
Kelly B.
Response
Window World of Pittsburgh Kelly B., thank you for your glowing review of Window World of PennOhio! We're thrilled to hear you're already noticing improved heating and cooling with your new windows. It's wonderful that Chelsea's fantastic service led you to choose us. We're glad we exceeded expectations by delivering your windows early. While there were a few hiccups during installation, we appreciate your acknowledgment of our professional handling. Your satisfaction is our priority, and we're committed to resolving any issues promptly. Thank you for your willingness to recommend and serve as a reference for Window World of Pittsburgh. We're grateful for your business and look forward to serving you again in the future!
Alianna A.
Bryan M.
Dave O.
Review in Donora, PA
Quick to respond, price was reasonable, scheduled sooner than expected, workmen nice and professional. Have used window world numerous times.
Response
Window World of Pittsburgh Thank you for your glowing review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that you had such a positive experience, from our quick response and reasonable pricing to our professional workmanship. It's wonderful to hear that we exceeded your expectations with our scheduling and that our installation crew was both nice and professional. We truly appreciate your continued trust in our services and are honored that you've chosen us multiple times. Your willingness to recommend and serve as a reference means the world to us. We look forward to serving you again in the future and thank you for being a valued part of the Window World family.
Alan E.
Belinda L.
Response
Window World of Pittsburgh Belinda L., thank you for your glowing review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that Joe Fleet provided exceptional service and that our installation crew exceeded your expectations. It's wonderful to hear that the job site was kept immaculate and the installation was completed efficiently. We're honored by your willingness to recommend us and appreciate your plans for future business. Your satisfaction is our priority, and we're delighted to have met your expectations in courtesy, punctuality, and efficiency. We look forward to assisting you with more windows in the future and thank you for choosing Window World for your home improvement needs.
Iris N.
Response
Window World of Pittsburgh Iris N., thank you for choosing Window World of PennOhio and Window World of Pittsburgh! We're delighted that we met your expectations and that you had such a positive experience with us. From the sales process to the installation, it's wonderful to hear that every aspect of your journey with us was satisfactory. We truly appreciate your high ratings across all areas, including our communication, professionalism, and workmanship. Your feedback motivates us to continue delivering exceptional service. While we respect your decision regarding referrals, please know that we're here if you ever need our services again in the future. Thank you for trusting us with your home improvement needs!
Rhonda M.
Response
Window World of Pittsburgh Rhonda M., thank you for your outstanding review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that every aspect of your experience, from the initial appointment to the final installation, exceeded your expectations. Your high scores across all areas, including our sales team's professionalism and knowledge, and the installation crew's quality of work, are truly appreciated. We're honored by your willingness to recommend us and serve as a reference. It's wonderful to hear you're considering us for future siding work as well. Your trust in our services means the world to us, and we look forward to continuing to serve you with excellence.
Dale T.
Response
Window World of Pittsburgh Dale T., thank you for your outstanding feedback on Window World of PennOhio and Window World of Pittsburgh! We're thrilled that every aspect of your experience, from the initial appointment to the final installation, exceeded your expectations. Your high scores across all areas, including our sales team's professionalism and knowledge, and the installation crew's workmanship and communication, are truly appreciated. We're honored that you're willing to recommend us and consider being a reference. Your satisfaction is our ultimate goal, and we're grateful for your trust in our services. Thank you for choosing Window World for your home improvement needs!
Gerald W.
Alan M.
Response
Window World of Pittsburgh Alan M., thank you for your glowing review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that you're satisfied with the quality of our product and the thoroughness of our installation crew. It's wonderful to hear that our team was 'amazing' and took their time to ensure everything was done right. Your positive feedback on every aspect of our service, from the sales process to the final walk-through, is greatly appreciated. We're honored that you're willing to recommend us and serve as a reference. Thank you for choosing Window World for your home improvement needs!
Ryan C.
Deborah G.
Paula M.
Judy M.
Response
Window World of Pittsburgh Judy M., thank you for your outstanding review of Window World of PennOhio! We're thrilled that you had such a positive experience from start to finish. It's wonderful to hear that our sales team, especially Chelsea, provided excellent service and knowledge. We're equally pleased that our installation crew impressed you with their hard work, neatness, and courtesy. Your satisfaction with the windows and our team's efforts means a lot to us. We truly appreciate your willingness to recommend and serve as a reference for Window World of Pittsburgh. Thank you for choosing us for your window needs!
Scott P.
Response
Window World of Pittsburgh Scott P., thank you for your feedback on your experience with Window World of PennOhio and Window World of Pittsburgh. We're delighted to hear about your positive experiences with our appointment setting, installation crew, and workmanship. However, we recognize there are areas where we can improve, particularly regarding sales knowledge and accessibility. We value your input and will use it to enhance our services. While we're glad you're willing to be a reference, we'd love to understand how we can turn you into a promoter. Your satisfaction is our priority, and we appreciate the opportunity to serve you.
Review in West View, PA
The installers were just very good.
Response
Window World of Pittsburgh Thank you for your feedback on your experience with Window World of PennOhio. We're glad to hear that our installation crew exceeded your expectations with their cleanliness and kindness. We appreciate your recommendation of our installation team.
Alan R.
Melissa R.
Rebecca C.
Response
Window World of Pittsburgh Rebecca C., thank you for your glowing review of Window World of PennOhio and Window World of Pittsburgh! We're delighted to hear about your positive experience, especially the quick and excellent job our team delivered. It's wonderful that you found our salesperson to be a 'great guy' and appreciated his professionalism and knowledge. We're glad our installation crew met your expectations as well. We've noted your wife handled some aspects of the process, and we'd be happy to clarify any uncertainties you may have. Your satisfaction is our priority, and we're committed to ensuring every aspect of your experience is top-notch. Thank you for considering us for referrals – we'd be honored to serve your friends and family with the same level of excellence.
Trey S.
GuildQuality
Feedback report
