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GuildQuality surveys
Satisfaction
Of 4799 surveys sent, 2266 were responded to
Communication: Appt Setting
The Window World of Pittsburgh staff was courteous and professional when setting my initial sales appointment.
98%
Quality Of Materials
I am satisfied with the quality of materials used.
98%
Sales Knowledge
The Window World of Pittsburgh salesperson was knowledgeable and helpful regarding my project.
96%
Value
I received a fair value for my money.
95%
Communication: Installation Scheduling
The Window World of Pittsburgh staff was courteous and professional when scheduling my installation.
94%
Clean & Safe
The job site is kept clean and safe.
94%
Installation Crew
The Window World of Pittsburgh installation crew was organized and professional.
93%
Likely To Recommend
I am likely to recommend Window World of Pittsburgh to a friend.
90%
Reviews 2046
Filter Reviews
Of 2266 respondents, 2046 left a review.
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Recent reviews
Review in Mc Kees Rocks, PA
They are nice windows.
Response
Window World of Pittsburgh Thank you for your positive review of Window World of PennOhio and Window World of Pittsburgh! We're delighted you find our windows nice and appreciate your high ratings across the board. We're especially grateful for your willingness to recommend us and serve as a reference. We've noted the slight issue that our service department addressed promptly, and we'll use this feedback to further improve our communication during installations. We're glad Dale was helpful throughout your experience. Your satisfaction in all areas means a lot to us, and we look forward to serving you again in the future if needed. Thank you for choosing Window World!
Mary S.
Corey N.
Robert W.
James B.
Review in Mount Pleasant, PA
I consider the windows we had installed are great and would recommend Window World to anyone that inquires who installed the windows.
Response
Window World of Pittsburgh Thank you for your glowing review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that you're so pleased with your new windows and would recommend us. It's wonderful to hear that you found our salesperson knowledgeable and professional, and that our installation crew impressed you with their work. We truly appreciate you recognizing the young men who installed your windows and the gentleman who adjusted the trim. Your satisfaction is our priority, and we're glad we met your expectations. We look forward to assisting you with a front door in the future. Thank you for choosing Window World!
Kathie S.
Response
Window World of Pittsburgh Kathie S., thank you for your glowing review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled to hear about your 12-13 year satisfaction with our products and services. Your praise for our prompt repair service, courteous staff, and exceptional installation crew is truly appreciated. We're especially glad that our technician was helpful in explaining and preventing future issues. Your positive experience with both the window replacement and fire-related repair showcases our commitment to quality service. We're delighted that you're enjoying your windows and even taking the time to clean them! Thank you for your willingness to recommend us. While we can't assist with shower installations, we're here for any future window needs.
Peggy K.
Response
Window World of Pittsburgh Peggy K., thank you for your glowing review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that you had such a positive experience, from our knowledgeable salesperson to our efficient installers. It's wonderful to hear that you found our products to be of good quality and fairly priced. We take pride in our team's professionalism and communication throughout the process. Your satisfaction with every aspect of our service, from appointment setting to the final walk-through, means a lot to us. We're grateful for your willingness to recommend us and appreciate your business. Thank you for choosing Window World!
Debbie L.
Norm P.
Mike S.
George K.
Response
Window World of Pittsburgh George K., thank you for your glowing review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that you're pleased with your new windows and had such a positive experience with our team. It's wonderful to hear that our crew, especially Ollie (or Oliver), provided outstanding service. Your satisfaction with every aspect of the process, from sales to installation, means a lot to us. We truly appreciate your willingness to recommend us and serve as a reference. Thank you for choosing Window World for your home improvement needs. We look forward to serving you again in the future!
Kristine M.
Kimberly M.
Review in Pittsburgh, PA
Excellent service and products.
Response
Window World of Pittsburgh Thank you so much for your amazing feedback! We’re thrilled to hear that your entire experience — from appointment setting to final walk-through — was nothing short of excellent.
It’s especially great to hear such kind words about Dale and the rest of our team. We pride ourselves on providing knowledgeable, respectful, and attentive service, and it's wonderful to know that came through in your experience.
“Excellent from soup to nuts” is exactly what we strive for, and we’re so grateful for your recommendation and recognition of the whole team. Thank you for choosing Window World!
Kristina H.
Response
Window World of Pittsburgh Thank you so much for your incredible feedback! We're thrilled to hear that your entire experience — from the initial consultation with our sales rep to the final touches from our installation team — exceeded your expectations. Knowing that our customer service and team left such a strong impression truly means the world to us. We’re grateful for your trust in Window World and are so happy we could help bring your project to life. If you ever need anything in the future, we're always here for you!
Review in Derry, PA
Didn't get exactly what we thought we were getting.
Deborah S.
Review in McKnight, PA
Review in Monongahela, PA
The people are very courteous. I felt bad for the installer because it started pouring down rain while installing. I offered them both a cup of coffee to help warm them up.
Response
Window World of Pittsburgh We’re thrilled to hear that you had a great experience with both our sales process and installation team. It's wonderful to know that Mark Maszle was courteous, knowledgeable, and responsive throughout your project—and we’ll be sure to pass along your kind words to him.
We’re also especially proud of our installation crew and appreciate your recognition of their professionalism, even under tough weather conditions. We'll be happy to have the same team return for your next window project when the time is right.
Thank you again for your trust in us, your willingness to recommend our team, and your kind offer of a warm coffee to our installers—it means a lot!
Donna F.
Melissa A.
John M.
Ryan V.
Response
Window World of Pittsburgh Thank you so much for taking the time to complete the survey! We’re thrilled to hear that you had such a positive experience with both our sales and installation teams. Your feedback, especially your high ratings in areas like communication, professionalism, and workmanship, means a lot to us.
We’re also happy to see that you’re open to referring us and considering future business in a few years. We truly appreciate your trust in us and your willingness to recommend our services.
Joseph A.
Response
Window World of Pittsburgh Joseph A., thank you for your comprehensive review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that you had such a positive experience with our windows, doors, siding, and rain gutters. Your praise for our installation teams, especially the window and door crew, is greatly appreciated. We apologize for the long wait time for the siding installation and appreciate your patience. We're constantly working to improve our scheduling and capacity. Your satisfaction with the overall experience, despite the wait, means a lot to us. We're grateful for your business and your willingness to recommend us. Thank you for choosing Window World for your home improvement needs!
Joseph A.
Response
Window World of Pittsburgh Joseph A., thank you for your comprehensive review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that you had such a positive experience with our windows, doors, siding, and rain gutters. Your praise for our installation teams, especially the window and door crew, is greatly appreciated. We're glad our customer service quickly addressed your concerns. We apologize for the long wait for siding installation and appreciate your patience. Your recommendation means a lot to us, and we're honored to have earned your trust across five contracts. Thank you for choosing us for your home improvement needs, and we're delighted that the end result was worth it for you.
Joseph A.
Response
Window World of Pittsburgh Thank you so much for your incredibly detailed and thoughtful feedback! We're truly honored that you entrusted us with such a major project—windows, siding, doors, and rain gutters—what a transformation! It means a lot to hear that you’re happy with the final results and that our teams delivered the kind of quality and professionalism we strive for every day.
We also appreciate your patience with the siding timeline. You're absolutely right—we’ve been managing a high volume of projects and working hard to keep up without compromising on quality. That said, your feedback helps us continue improving, and we’ll be sure to pass it along to the team.
Jennifer G.
Response
Window World of Pittsburgh Jennifer G., thank you for your outstanding review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that every aspect of your experience, from the initial appointment setting to the final walk-through, exceeded your expectations. Your high scores across all areas, including our sales team's professionalism and knowledge, as well as the installation crew's workmanship and communication, are truly appreciated. We're honored by your willingness to recommend us and grateful for your trust in our services. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future. Thank you for choosing Window World!
Shirley R.
Response
Window World of Pittsburgh Shirley R., thank you for your glowing review of Window World of PennOhio! We're thrilled that your first window replacement experience was so positive. It's wonderful to hear that our crew's professionalism, courtesy, and excellent cleanup impressed you. We appreciate your kind words about our communication, sales team, and installation crew. Your satisfaction with the workmanship and the final walk-through means a lot to us. We're honored to have served both you and your son, and we look forward to helping you with your remaining four windows. Thank you for recognizing our team's efforts, especially in accommodating your needs. Your trust in Window World of Pittsburgh is truly appreciated!
Andrew M.
Ron V.
Response
Window World of Pittsburgh Thank you so much for completing our survey and for your wonderful feedback! We are thrilled to hear that you had a 100% satisfactory experience with us. Your kind words about our team and the service provided mean a lot.
We’re especially pleased to hear that the communication, professionalism, and quality of work met your expectations. We strive to ensure a smooth process from start to finish, and it’s fantastic to know that you were satisfied with everything, from the appointment setting to the final walk-through.
Thank you for recommending our team, and we’re so glad to hear you had a positive experience with both our salesperson and the installation crew.
Rachel H.
Sara B.
Barb M.
Brenda S.
Response
Window World of Pittsburgh Thank you so much for your outstanding feedback! We’re absolutely thrilled to hear that you are 100% satisfied with your experience. It’s wonderful to know that every aspect of our service—from communication with Don Dugan to the professionalism of our team—met or exceeded your expectations.
Review in Springdale, PA
I am very, very satisfied. I was very impressed with the whole process when dealing with Window World of Pittsburgh, from the sales and the planning to the installation and follow-up with the whole procedure.
Response
Window World of Pittsburgh Thank you so much for taking the time to share such detailed and positive feedback! We’re absolutely delighted to hear that your experience with Window World of Pittsburgh exceeded your expectations. It’s wonderful to know that the entire process, from sales to installation, was impressive to you.
We’re especially grateful for your kind words about our team’s professionalism, communication, and the quality of our work. It’s clear that our goal of treating each customer with respect and dignity resonated with you, and we’re so glad we could deliver on that promise. We also appreciate your sense of humor and your willingness to pitch in during the installation process—it’s great to know you felt comfortable with the crew and enjoyed the experience!
It’s also fantastic to hear that you are considering us for your future siding project. We look forward to the opportunity to work with you again and to providing the same level of service for your next home improvement.
We truly appreciate your trust in us, and your high praise means a lot to everyone at Window World of Pittsburgh. If you have any questions or need further assistance, don’t hesitate to reach out.
Susan N.
Response
Window World of Pittsburgh Thank you so much for sharing your wonderful feedback with us! We’re thrilled to hear that you had a 100% satisfactory experience with our team. It’s fantastic to know that every step of the process, from communication to installation, met your expectations.
We’re especially pleased to hear that you were satisfied with the professionalism of our salesperson and the entire installation crew. Your recognition of the crew’s excellence means a lot to us, and we’ll be sure to pass along your praise to them. It’s great to hear that they kept everything clean and neat, and that the final walk-through was efficient.
We truly appreciate your business and your recommendation of our team. Your support and kind words motivate us to continue providing top-notch service to all of our customers.
Should you have any future needs or questions, please don’t hesitate to reach out. Thank you again for choosing Window World, and we look forward to working with you again!
Leann M.
Mike L.
Response
Window World of Pittsburgh Thank you so much for taking the time to complete our survey and for providing such positive feedback. We're thrilled to hear that your experience with us was 100% satisfactory from start to finish. Your comments about the professionalism of our team, the quality of the installation, and our communication throughout the process are truly appreciated.
It's wonderful to know that the installation crew met your expectations, and that the final walk-through was to your satisfaction. We strive to ensure every part of the process is seamless, and your feedback reassures us that we're on the right track.
Thank you for your kind words and for recommending our services. We genuinely appreciate your business and look forward to working with you again in the future should you have any additional needs.
Tyra H.
Mike B.
Response
Window World of Pittsburgh Thank you so much for your wonderful feedback! We're thrilled to hear that your experience with us was smooth and that you're satisfied with your new door. It's great to know that our team, from the salesperson to the installation crew, met your expectations and that everything was completed on time, even sooner than anticipated!
We truly appreciate your kind words about the professionalism and efficiency of our team. If you ever need anything in the future, don’t hesitate to reach out. We're here to help!
Review in Pittsburgh, PA
The whole experience was very good, This was not my first time having WW replace a window, so I was very pleased.
Response
Window World of Pittsburgh Thank you so much for your feedback! We're thrilled to hear that you are happy with your new windows and that the entire experience met your expectations. It's especially great to know that you are pleased with the work, our team’s professionalism, and the quality of service.
We also appreciate your continued trust in Window World, and it means a lot to us that you've had a positive experience with our products and team multiple times. We’re so glad the new window added to the appearance of your home!
Matthew C.
Response
Window World of Pittsburgh Thank you for taking the time to share your feedback with us! We're so glad to hear that you had such a positive experience throughout the process, from the initial appointment to the final walk-through. It's great to know that Dale was able to make your purchase decision easier and that you felt well-informed and supported.
We’re also thrilled that our pricing model stood out to you. We always strive to offer competitive and straightforward pricing, and it’s wonderful to hear that you appreciated it.
Your recommendation of both Dale and our installation crew means a lot to us, and we will be sure to pass along your kind words to everyone involved.
Kathleen S.
Amber S.
Response
Window World of Pittsburgh Thank you so much for taking the time to complete the survey and for your kind words! We are thrilled to hear that your experience with Window World was so positive and that you were satisfied with every aspect of the process, from the appointment setting to the installation.
We are especially pleased to know that Dale Dermond made such a great impression during the consultation, and we’ll be sure to share your feedback with him. We’re also grateful to hear that you were happy with the professionalism and expertise of our installation crew.
It’s wonderful to know you would consider working with us again in the future, and we look forward to serving you again in two years. Your recommendation means the world to us!
Penny W.
Response
Window World of Pittsburgh Thank you so much for taking the time to share your experience with us! We’re so glad to hear that you are enjoying your new windows and that Dale and our installation crew were able to assist you. It’s wonderful to know that you’ve had a positive experience with our team and the quality of our products.
Kristin G.
Judi A.
Christine B.
Linda W.
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