About surveys
GuildQuality surveys
Satisfaction
Of 23021 surveys sent, 10930 were responded to
Communication: Appt Setting
The Window World of PennOhio staff was courteous and professional when setting my initial sales appointment.
98%
Quality Of Materials
I am satisfied with the quality of materials used.
98%
Salesperson Professionalism
[SALESPERSON] was on time and professional.
97%
Sales Knowledge
The Window World of PennOhio salesperson was knowledgeable and helpful regarding my project.
97%
Clean & Safe
The job site is kept clean and safe.
96%
Salesperson Accessibility
[SALESPERSON] was accessible and responsive throughout the process.
95%
Installation Crew
The Window World of PennOhio installation crew was organized and professional.
95%
Communication: Installation Scheduling
The Window World of PennOhio staff was courteous and professional when scheduling my installation.
94%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
94%
Value
I received a fair value for my money.
93%
Likely To Recommend
I am likely to recommend Window World of PennOhio to a friend.
92%
Reviews 10100
Filter Reviews
Of 10930 respondents, 10100 left a review.
- All feedback
- 5 Star
- 4 Star
- 3 Star
- 2 Star
- 1 Star
No rating
Recent reviews
Stephen L.
Frank K.
Response
Window World of PennOhio Frank K., thank you for your positive feedback about Window World of PennOhio and Window World of Toledo! We're delighted you had a pressure-free experience and appreciated our team's professionalism and knowledge. We're sorry to hear about the issue with the unlevel blind. While our installers focus on windows, we understand this oversight during the final walkthrough was disappointing. We'd like to address this concern and explore options to assist you. Your satisfaction is our priority, and we truly value your willingness to recommend and reference us. Thank you for choosing us for your home improvement needs!
Drema W.
Mary T.
Response
Window World of PennOhio Mary T., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled to hear about your outstanding experience. Your praise for our efficiency, cleanliness, and professionalism is greatly appreciated. We're especially delighted that our team exceeded your expectations and that you found everyone to be polite and professional. It's wonderful to know that our communication was timely and that we completed the work ahead of schedule. We're glad our team got along well with your dog too! Thank you for your willingness to be a reference. While you don't have any immediate home projects, we hope you'll consider us for any future needs.
Melissa A.
Ernest L.
Jeffrey K.
Paul B.
Response
Window World of PennOhio Thank you for your detailed feedback, Paul B.! We're thrilled that Window World of PennOhio and Window World of Cleveland met your expectations regarding community standards and efficient installation. We appreciate your loyalty as a returning customer. We apologize for the missed walk-through and the few areas needing adjustment. Please contact us to schedule a visit to address the window handle and mechanism issues you mentioned. Your satisfaction is our priority, and we're committed to resolving any concerns. We're grateful for your willingness to recommend us and look forward to serving you again in the future.
Tyleen K.
John M.
Duwane T.
Ryan V.
Response
Window World of PennOhio Thank you so much for taking the time to complete the survey! We’re thrilled to hear that you had such a positive experience with both our sales and installation teams. Your feedback, especially your high ratings in areas like communication, professionalism, and workmanship, means a lot to us.
We’re also happy to see that you’re open to referring us and considering future business in a few years. We truly appreciate your trust in us and your willingness to recommend our services.
Review in Monaca, PA
I like the looks of the window that I chose.
Response
Window World of PennOhio Thank you for your positive feedback about Window World of PennOhio and Window World of Youngstown! We're delighted that you like the appearance of the window you chose. Your high scores across all aspects of our service, from the sales process to installation, are truly appreciated. We're glad our team met your expectations in professionalism, knowledge, and workmanship. While you've indicated no current need for future business, please know that we're here if you ever require our services again. Thank you for considering us for referrals. We value your trust in Window World and are committed to maintaining the high standards you've experienced.
Dave D.
Joseph A.
Response
Window World of PennOhio Joseph A., thank you for your comprehensive review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that you had such a positive experience with our windows, doors, siding, and rain gutters. Your praise for our installation teams, especially the window and door crew, is greatly appreciated. We apologize for the long wait time for the siding installation and appreciate your patience. We're constantly working to improve our scheduling and capacity. Your satisfaction with the overall experience, despite the wait, means a lot to us. We're grateful for your business and your willingness to recommend us. Thank you for choosing Window World for your home improvement needs!
Joseph A.
Response
Window World of PennOhio Joseph A., thank you for your comprehensive review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that you had such a positive experience with our windows, doors, siding, and rain gutters. Your praise for our installation teams, especially the window and door crew, is greatly appreciated. We're glad our customer service quickly addressed your concerns. We apologize for the long wait for siding installation and appreciate your patience. Your recommendation means a lot to us, and we're honored to have earned your trust across five contracts. Thank you for choosing us for your home improvement needs, and we're delighted that the end result was worth it for you.
Megan E.
Response
Window World of PennOhio Thank you so much for your kind words and for taking the time to share your experience! We’re so happy to hear that everything—from scheduling to installation—went smoothly and professionally. It’s great to know our team made such a positive impression, especially our scheduling coordinator and the sales and install crews. We'll be sure to pass along your compliments—they’ll love hearing this!
We’re thrilled you’re happy with your new patio door, and we truly appreciate your trust in us. If you ever decide to move forward with that siding project in the future, we’ll be here and ready to help!
Joseph A.
Response
Window World of PennOhio Thank you so much for your incredibly detailed and thoughtful feedback! We're truly honored that you entrusted us with such a major project—windows, siding, doors, and rain gutters—what a transformation! It means a lot to hear that you’re happy with the final results and that our teams delivered the kind of quality and professionalism we strive for every day.
We also appreciate your patience with the siding timeline. You're absolutely right—we’ve been managing a high volume of projects and working hard to keep up without compromising on quality. That said, your feedback helps us continue improving, and we’ll be sure to pass it along to the team.
Jody S.
Response
Window World of PennOhio Thank you so much for taking the time to complete our survey—and for your kind words! We're thrilled to hear that you were pleased with your experience and that everything from the install crew to the scheduling process met your expectations. Finishing the job in half a day is something we’re proud of, and we’re glad it made a difference for you.
If you ever need us again in the future—whether it’s for doors, gutters, or anything else—we’d be happy to help. And if you have a moment, we’d be incredibly grateful if you could share your experience in a quick online review. It really helps others learn about what we do! You can leave a review here: [Insert review link]
Thanks again for choosing Window World of Youngstown!
Brad H.
Response
Window World of PennOhio Brad H., thank you for your positive feedback about Window World of PennOhio and Window World of Youngstown. We're thrilled that you were satisfied with the timeliness and quality of the installation. Your high scores for our salesperson and installation crew are greatly appreciated. We apologize for not calling to inform you about the crew's arrival and for missing the initial appointment. This falls short of our usual standards, and we'll work to improve our communication. We're glad you consider us for future projects and hope to exceed your expectations next time. Your feedback helps us enhance our service. Thank you for choosing Window World!
Jon D.
Response
Window World of PennOhio Jon D., thank you for your glowing review of Window World of PennOhio! We're thrilled that Andy provided such excellent service and that you had a positive experience with our installation crew. Your feedback on the consultation videos is invaluable. We'll certainly look into condensing them to make the process more comfortable and efficient. We appreciate your willingness to refer us and are committed to continuously improving our service. Thank you for choosing Window World of Youngstown for your home improvement needs!
Rachel H.
Response
Window World of PennOhio Rachel H., thank you for your glowing review of Window World of PennOhio! We're thrilled to hear how much you love your new windows and appreciate their modern look and functionality. It's wonderful that Niahl provided such excellent, pressure-free service, focusing on your specific needs. We're glad our installation crew was patient, thorough, and kept you well-informed throughout the process. We apologize for the missing interior wood frame and will address this promptly. Your satisfaction is our priority, and we're grateful for your recommendation. Thank you for choosing Window World of PennOhio for your home improvement needs!
Jennifer G.
Response
Window World of PennOhio Jennifer G., thank you for your outstanding review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that every aspect of your experience, from the initial appointment setting to the final walk-through, exceeded your expectations. Your high scores across all areas, including our sales team's professionalism and knowledge, as well as the installation crew's workmanship and communication, are truly appreciated. We're honored by your willingness to recommend us and grateful for your trust in our services. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future. Thank you for choosing Window World!
Richard B.
Response
Window World of PennOhio Richard B., thank you for your glowing review of Window World of PennOhio! We're thrilled that you found our entire process flawless, from communication to installation. Your satisfaction with our professionalism and workmanship means the world to us. We apologize for the oversight with the yard sign and will make sure to get one to you right away. We're grateful for your willingness to refer us and look forward to serving you again in the future. If there's anything else we can do to enhance your experience with Window World OV, please don't hesitate to let us know.
Jerry N.
Response
Window World of PennOhio Jerry N., thank you for your glowing review of Window World of PennOhio! We're thrilled that your experience with us was so positive, from the accurate estimate to the pleasant interactions with our team. Your satisfaction with our prompt response to your post-installation question truly makes us proud. We appreciate your recognition of our installation crew's friendliness and professionalism. It's wonderful to hear that you value our charitable efforts in the community and for the military. We're honored by your willingness to recommend us and look forward to serving you again in 2026 or 2027 for your future window replacements. Thank you for choosing Window World of Youngstown!
Michael P.
Response
Window World of PennOhio Michael P., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that every aspect of your experience, from the initial appointment setting to the final walk-through, exceeded your expectations. Your high scores across the board, particularly for our sales team's professionalism and knowledge, as well as the installation crew's quality workmanship, are truly appreciated. We're honored by your willingness to recommend us and grateful for your trust in our services. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future. Thank you for choosing Window World!
Shirley R.
Response
Window World of PennOhio Shirley R., thank you for your glowing review of Window World of PennOhio! We're thrilled that your first window replacement experience was so positive. It's wonderful to hear that our crew's professionalism, courtesy, and excellent cleanup impressed you. We appreciate your kind words about our communication, sales team, and installation crew. Your satisfaction with the workmanship and the final walk-through means a lot to us. We're honored to have served both you and your son, and we look forward to helping you with your remaining four windows. Thank you for recognizing our team's efforts, especially in accommodating your needs. Your trust in Window World of Pittsburgh is truly appreciated!
Andrew M.
Gail N.
Response
Window World of PennOhio Thank you so much for taking the time to complete our survey and for sharing such thoughtful feedback. We’re thrilled to hear that you’ve had a great experience with us over multiple projects—windows, gutters, and siding—and that you're considering us again for your doors in the near future. We truly value your loyalty and trust.
We're especially glad to hear that you were pleased with the professionalism of our sales and installation teams. It's wonderful to know Harrison, Travis, and the rest of the crew made a positive impact and helped ensure everything met your expectations. We'll be sure to pass along your kind words to them!
Nicole E.
Barbara K.
Michael M.
Response
Window World of PennOhio Michael M., thank you for your glowing review of Window World of PennOhio and Window World of Detroit! We're thrilled to hear that our entire staff has consistently provided you with excellent service. Your feedback on our team's politeness, kindness, and knowledge is truly appreciated. We're delighted that you're planning to do more windows with us and are grateful for your willingness to refer others. Your satisfaction with every aspect of our service, from appointment setting to installation, means the world to us. We look forward to continuing to serve you with the same level of excellence in your future projects!
Jerry G.
Ron V.
Response
Window World of PennOhio Thank you so much for completing our survey and for your wonderful feedback! We are thrilled to hear that you had a 100% satisfactory experience with us. Your kind words about our team and the service provided mean a lot.
We’re especially pleased to hear that the communication, professionalism, and quality of work met your expectations. We strive to ensure a smooth process from start to finish, and it’s fantastic to know that you were satisfied with everything, from the appointment setting to the final walk-through.
Thank you for recommending our team, and we’re so glad to hear you had a positive experience with both our salesperson and the installation crew.
Rachel H.
Allen F.
Response
Window World of PennOhio Thank you for taking the time to complete our survey and for sharing both the positive and constructive feedback. We truly appreciate your kind words about the communication, salesperson professionalism, and scheduling. It’s great to know that those aspects of your experience met your expectations.
However, we are very sorry to hear about the issues you encountered with the installation crew. We understand how frustrating it must have been to deal with the mess left behind and the impact it had on your time. Please accept our sincerest apologies for the inconvenience caused.
We take your feedback seriously and will be addressing the cleanliness and quality of workmanship concerns with our installation team to ensure that this does not happen in the future. We want to make sure all of our customers receive a clean and professional installation experience, and we will work to improve in this area.
If there is anything further we can do to resolve this or if you’d like to discuss your experience in more detail, please feel free to reach out. We value your business and hope to have the opportunity to serve you better in the future.
Sara B.
Review
Good product good service
Response
Window World of PennOhio Thank you for your fantastic feedback about Window World of PennOhio and Window World of Youngstown! We're thrilled that you had a positive experience with our product, service, and team. It's wonderful to hear that Jason and his helper did a great job installing your new windows. We're especially pleased that you chose us again based on your previous experience with Jason. Your satisfaction with the finishing trim and professionalism is greatly appreciated. We're grateful for your willingness to refer us and for recognizing everyone you had contact with. Your loyalty means a lot to us, and we look forward to serving you again in the future if needed. Thank you for choosing Window World!
Adam H.
Sheryl F.
Response
Window World of PennOhio Thank you so much for sharing your wonderful feedback! We are absolutely thrilled to hear that your experience with Window World of Youngstown was so positive from start to finish. It’s fantastic to know that our team, from the sales staff to the installation crew, was able to meet and exceed your expectations. We truly appreciate your kind words about Steve, Scott, Gary, and Malcolm. We are also grateful for your recognition of our communication throughout the process. We strive to make every step as smooth and efficient as possible, and it’s great to know that our efforts to accommodate your scheduling needs were appreciated. We’re thrilled that you love your new windows and are considering future projects with us. When the time is right for your next window replacement, we’d be more than happy to assist you!
Robert M.
Response
Window World of PennOhio Thank you so much for your wonderful feedback! We are thrilled to hear that you are 100% satisfied with our work, and we truly appreciate your trust in us for all of your home improvement needs. We’re especially happy that the door installation met your expectations, and we’ll be sure to pass along your kind words to the team who worked on it — they will be thrilled to hear you were so pleased with their work.
We also appreciate your loyalty and are excited to be your go-to company for future projects. As for your question about a discount, we’d be happy to discuss any referral promotions we have available. Please reach out to us directly, and we’ll provide you with the details.
Thank you again for your feedback and your continued trust in us. We look forward to working with you again when you're ready for your next project!
Janie F.
Response
Window World of PennOhio Thank you so much for taking the time to share your detailed feedback! We are thrilled to hear that you are 100% satisfied with our work and that our team could meet your needs, especially with your special request regarding the trim. It’s great to know that the installation crew made you feel comfortable, and we're pleased that the work was completed efficiently and to your liking.
We really appreciate your comments about our team’s professionalism and the care they took to ensure everything was done properly. It’s wonderful to hear that your house looks beautiful, and we’re glad that we could make a positive impact!
Your feedback about saving the windows and your satisfaction with the overall process is invaluable. We also appreciate you recognizing the group leader for their efforts in keeping everything on track — we will be sure to pass on your kind words.
Rob A.
Response
Window World of PennOhio Thank you so much for taking the time to complete our survey. We are thrilled to hear that you are completely satisfied with our services! Your feedback is incredibly valuable to us, and we truly appreciate your positive comments regarding our team’s professionalism, communication, and quality of workmanship. It’s great to know that everything met your expectations, and we’re glad we could deliver the high-quality work you were hoping for.
We also appreciate your kind words about our installation crew and salesperson. Your acknowledgment of their efforts means a lot to us.
Barb M.
Brenda S.
Response
Window World of PennOhio Thank you so much for your outstanding feedback! We’re absolutely thrilled to hear that you are 100% satisfied with your experience. It’s wonderful to know that every aspect of our service—from communication with Don Dugan to the professionalism of our team—met or exceeded your expectations.
Paul M.
Review in Springdale, PA
I am very, very satisfied. I was very impressed with the whole process when dealing with Window World of Pittsburgh, from the sales and the planning to the installation and follow-up with the whole procedure.
Response
Window World of PennOhio Thank you so much for taking the time to share such detailed and positive feedback! We’re absolutely delighted to hear that your experience with Window World of Pittsburgh exceeded your expectations. It’s wonderful to know that the entire process, from sales to installation, was impressive to you.
We’re especially grateful for your kind words about our team’s professionalism, communication, and the quality of our work. It’s clear that our goal of treating each customer with respect and dignity resonated with you, and we’re so glad we could deliver on that promise. We also appreciate your sense of humor and your willingness to pitch in during the installation process—it’s great to know you felt comfortable with the crew and enjoyed the experience!
It’s also fantastic to hear that you are considering us for your future siding project. We look forward to the opportunity to work with you again and to providing the same level of service for your next home improvement.
We truly appreciate your trust in us, and your high praise means a lot to everyone at Window World of Pittsburgh. If you have any questions or need further assistance, don’t hesitate to reach out.
Susan N.
Response
Window World of PennOhio Thank you so much for sharing your wonderful feedback with us! We’re thrilled to hear that you had a 100% satisfactory experience with our team. It’s fantastic to know that every step of the process, from communication to installation, met your expectations.
We’re especially pleased to hear that you were satisfied with the professionalism of our salesperson and the entire installation crew. Your recognition of the crew’s excellence means a lot to us, and we’ll be sure to pass along your praise to them. It’s great to hear that they kept everything clean and neat, and that the final walk-through was efficient.
We truly appreciate your business and your recommendation of our team. Your support and kind words motivate us to continue providing top-notch service to all of our customers.
Should you have any future needs or questions, please don’t hesitate to reach out. Thank you again for choosing Window World, and we look forward to working with you again!
Leann M.
Review in Rocky River, OH
We just completed phase three of our window replacement on 3/14/25. The first two phases were completed to our satisfaction. Phase three completion truly exceeded our expectations!
The previous sales rep retired after phase two window replacement completion. This time, we had Dominic (Nick) Mlinar. Nick was outstanding! He is punctual, professional, totally stacked with technical and construction experience, responsive, and personable. Nick just didn't make the sale and drift into the background, he was engaged from start to finish and provided great peace of mind when it came time to finalize the logistics the week of the installation. Best sales rep - ever!
Phase three window replacement included: three double-hung windows, two sliding windows, and a sliding glass door. The install team (led by Andrew) was a virtual extension of Nick. Andrew and his team arrived early, worked efficiently, safely, professionally, and like a team of very well experienced surgeons. I wish I had taken a video of the sliding door installation. It was impressive and a clear indication of how well the team worked together while installing a massive and bulky sliding glass door. Tiffany rounded out the A-team with the installation juggling, attention to details, and reassurance that everything was in place for a flawless experience.
We cannot speak highly enough of the window quality, sales rep, install team, and technical support/logistics. Five-star rating for Window World!
Response
Window World of PennOhio Thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled that phase three of your window replacement exceeded your expectations. It's wonderful to hear such high praise for Nick, Andrew, and Tiffany. Their dedication to professionalism, technical expertise, and teamwork truly embodies our commitment to excellence. We're especially pleased that the sliding door installation was so impressive. Your five-star rating means the world to us, and we're grateful for your continued trust through all three phases of your project. Thank you for recommending us and for being a valued customer. We look forward to serving you again in the future!
GuildQuality
Feedback report
