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GuildQuality surveys
Satisfaction
Of 24977 surveys sent, 11719 were responded to
Communication: Appt Setting
The Window World of PennOhio staff was courteous and professional when setting my initial sales appointment.
98%
Quality Of Materials
I am satisfied with the quality of materials used.
98%
Salesperson Professionalism
[SALESPERSON] was on time and professional.
97%
Sales Knowledge
The Window World of PennOhio salesperson was knowledgeable and helpful regarding my project.
97%
Clean & Safe
The job site is kept clean and safe.
96%
Salesperson Accessibility
[SALESPERSON] was accessible and responsive throughout the process.
95%
Installation Crew
The Window World of PennOhio installation crew was organized and professional.
95%
Communication: Installation Scheduling
The Window World of PennOhio staff was courteous and professional when scheduling my installation.
94%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
94%
Value
I received a fair value for my money.
93%
Likely To Recommend
I am likely to recommend Window World of PennOhio to a friend.
92%
Reviews 10882
Filter Reviews
Of 11719 respondents, 10882 left a review.
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Recent reviews
William H.
Linda K.
Response
Window World of PennOhio Linda K., thank you for your glowing review of Window World of Toledo! We're thrilled that Brian Gschwind and his team exceeded your expectations with their professionalism and organization. It's wonderful to hear that the windows look professionally installed and that every aspect of your experience was satisfactory. We appreciate your kind words about our installation crew and their thorough communication. While we understand your hearing difficulties prevent you from serving as a reference, please know that your feedback is invaluable. Thank you for choosing Window World of PennOhio for your home improvement needs!
Tim D.
Richard P.
Rita F.
Response
Window World of PennOhio Rita F., thank you for your glowing review of Window World of PennOhio! We're thrilled that Chelsea Johnston provided such a knowledgeable and pressure-free sales experience. It's wonderful to hear that Lazondro and his installation crew were professional, respectful, and thorough in their work. We appreciate your understanding about the final walk-through given the weather conditions. Your satisfaction is our priority, and we're delighted that your new windows and storm doors look great. While we respect your decision not to serve as a reference, please remember our referral program for future opportunities. Thank you for choosing Window World of Pittsburgh!
Joe M.
Carol N.
Joanie A.
Julie J.
Response
Window World of PennOhio Julie J., thank you for your positive feedback about Window World of PennOhio and Window World of Akron. We're pleased that Michael Hartley provided professional service and that you're satisfied with the installation and quality of workmanship. We appreciate your patience regarding the five-month wait for your windows, though we understand this was unexpected. We're constantly working to improve our timelines. We'd love the opportunity to tell you about our referral program and discuss the possibility of you serving as a reference for future customers. Your satisfaction is our priority, and we're grateful for your business.
Marilynn S.
Response
Window World of PennOhio Marilynn S., thank you for your glowing review of Window World of Pittsburgh! We're thrilled that you're very happy with every aspect of your purchase and installation. It's wonderful to hear that Chelsea Johnston was professional and knowledgeable, and that our installation crew worked efficiently, communicated effectively, and left your space clean. Your satisfaction with the quality of workmanship is greatly appreciated. We're glad you'd recommend both Chelsea and our installation team. Thank you for considering being a reference for future customers. We've noted to inform you about our Referral Program, which offers discounts for referrals. Window World of PennOhio values your business and looks forward to serving you again!
Beth S.
Renee R.
Marlene T.
Jean D.
I am very satisfied.
Response
Window World of PennOhio Jean D., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that you're very satisfied with your new door and appreciate your kind words about Ethan and our installation team. It's wonderful to hear that everyone, from appointment setting to installation, provided professional and courteous service. We're glad you finally got the door you've been wanting for years! While we respect your decision not to be a reference, please remember we're here if you need anything in the future. Thank you for choosing Window World for your home improvement needs!
Susan M.
Charles T.
Review in Wellsville, OH
Quality
Sean H.
Heather H.
Connie H.
Gwyneth M.
Carol B.
Joan P.
Michael M.
Janet Z.
Karen H.
Jim D.
Keith L.
Earl S.
Donn F.
Response
Window World of PennOhio Donn F., thank you for your positive review of Window World of PennOhio! We're delighted you found our products to be of good quality and value. It's wonderful to hear that Kelly Crawford and our installation crew provided excellent service throughout your project. We appreciate your willingness to recommend us and serve as a reference. However, we apologize that a final walk-through wasn't conducted. This is an important step we typically take to ensure customer satisfaction. We'll use your feedback to improve our process. Thank you for choosing Window World OV, and we look forward to serving you again in the future.
Renee C.
Thomas F.
Nelly J.
Gary Y.
Gloria L.
Brien D.
Patrick B.
Response
Window World of PennOhio Patrick B., thank you for your glowing review of Window World OV! We're thrilled to hear that you're so pleased with the installation of your windows and doors. It's wonderful to know that our team, from Chance Kildow to our installation crew, provided you with exceptional service throughout your experience. We take great pride in our workmanship and customer care, so it's rewarding to see that reflected in your feedback. Your willingness to recommend us and serve as a reference is truly appreciated. We're grateful for your business and look forward to serving you again in the future. Don't forget about our referral program – we'd love to extend our services to your friends and family!
Cathy T.
Ben H.
Chris H.
Review in Struthers, OH
Made sure I was pleased with work.
Response
Window World of PennOhio Thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that Andy, Tony, and Ronny provided exceptional service throughout your project. It's wonderful to hear that we met your expectations with our follow-through and attention to detail. We appreciate your recognition of our team's efforts, especially Tony's dedication to ensuring your complete satisfaction. Your feedback about the installation crew has been noted, and we'll use it to improve our communication and final walk-through processes. We're grateful for your willingness to recommend us and serve as a reference. Thank you for choosing Window World for your home improvement needs!
Debbie S.
Terri S.
Wayne G.
Danae Y.
Patrick S.
Response
Window World of PennOhio Patrick S., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled to hear that your window installation was completed efficiently and to your satisfaction. It's wonderful to know that Steve Yeany and our installation crew provided excellent service throughout your project. We're glad you found our team courteous, professional, and knowledgeable. Your positive feedback on the quality of workmanship and cleanliness of the job site is greatly appreciated. We'd be honored if you'd consider our referral program for future purchases. Thank you for choosing Window World, and we look forward to serving you again!
Karl L.
Response
Window World of PennOhio Karl L., thank you for your glowing review of Window World of Pittsburgh! We're thrilled that our team, especially Joe Fleet and the installers, exceeded your expectations. It's wonderful to hear that you found our windows to be of high quality and that the installation process was exceptional. We appreciate your willingness to recommend us and serve as a reference. Regarding your future siding project, Window World of PennOhio would be honored to assist you next year. We specialize in siding and other home improvements, so please don't hesitate to reach out when you're ready. Thank you for choosing Window World of Pittsburgh for your home improvement needs!
Gary W.
Review in Struthers, OH
The follow-up service was very good.
Response
Window World of PennOhio Thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that we met all your expectations with your windows and storm doors installation. It's wonderful to hear that our follow-up service was very good and that you found Allan, Lucille, Charlotte, and our entire team to be professional and helpful. We're especially pleased that this is your third project with us. Your satisfaction with our workmanship, cleanliness, and communication at every stage is exactly what we strive for. We appreciate your willingness to serve as a reference and hope you'll consider our referral program for future recommendations. Thank you for your continued trust in Window World!
Sherry J.
Installation was not done for 5 months and they quoted us 3 months. Placed our order 5/5/25. Windows arrived the first week of July but not installed until 10/8/25. They had been waiting on one window. No updates from the company during that whole time, and they were terrible at returning calls.
Response
Window World of PennOhio Sherry J., thank you for your detailed feedback on your experience with Window World of PennOhio and Window World of Youngstown. We sincerely apologize for the significant delay in your installation and the lack of communication during this time. Your frustration is completely understandable, and we've fallen short of our service standards. We appreciate your positive comments about our installation crew's professionalism and workmanship. However, we recognize the need to improve our communication, scheduling, and setting clear expectations about the installation process. We're addressing these issues internally to prevent similar situations in the future. Despite these challenges, we're grateful for your willingness to serve as a reference. We value your business and hope to have the opportunity to regain your trust in our services.
GuildQuality
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