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GuildQuality surveys
Satisfaction
Of 25315 surveys sent, 11834 were responded to
Communication: Appt Setting
The Window World of PennOhio staff was courteous and professional when setting my initial sales appointment.
98%
Quality Of Materials
I am satisfied with the quality of materials used.
98%
Salesperson Professionalism
[SALESPERSON] was on time and professional.
97%
Sales Knowledge
The Window World of PennOhio salesperson was knowledgeable and helpful regarding my project.
97%
Clean & Safe
The job site is kept clean and safe.
96%
Salesperson Accessibility
[SALESPERSON] was accessible and responsive throughout the process.
95%
Installation Crew
The Window World of PennOhio installation crew was organized and professional.
95%
Communication: Installation Scheduling
The Window World of PennOhio staff was courteous and professional when scheduling my installation.
94%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
94%
Value
I received a fair value for my money.
93%
Likely To Recommend
I am likely to recommend Window World of PennOhio to a friend.
92%
Reviews 10996
Filter Reviews
Of 11834 respondents, 10996 left a review.
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Recent reviews
Review in Elyria, OH
Still waiting for a call back from window world about the shoddy manufacturing and installation job on our 2 doors and a window. My husband has called several times but no response. No positive review until this is taken care of. In my book service is the name of the game.
Michael B.
Mona S.
Response
Window World of PennOhio Mona S., thank you for your glowing review of Window World of Pittsburgh! We're thrilled that you're so satisfied with our work, from the initial appointment to the final installation. It's wonderful to hear that Joe Fleet and our entire team exceeded your expectations, especially with the round windows. We appreciate your willingness to serve as a reference and participate in our referral program. We're excited to help you with your remaining windows, kitchen door, and screen door in the future. Your positive feedback about our professionalism, cleanliness, and overall service means the world to us. Thank you for choosing Window World of PennOhio for your home improvement needs!
Teresa Z.
Response
Window World of PennOhio Teresa Z., thank you for your glowing review of Window World of Toledo! We're delighted that our team, especially Jason Rogers and our installers, impressed you with their professionalism and efficiency. It's wonderful to hear that you're satisfied with the quality of workmanship and that the job site was kept clean and safe. We appreciate your feedback about the installation crew's communication and will use it to improve our service. Regarding your future project for large windows in the front and kitchen area, we'd be honored to assist you. Window World of PennOhio specializes in windows and would love to help with your next home improvement endeavor. Thank you for choosing us!
Lisa M.
Response
Window World of PennOhio Lisa M., thank you for your glowing review of Window World of Toledo! We're thrilled that you're satisfied with your new windows and that our team, from Jason Rogers to the installation crew, met your expectations. It's wonderful to hear that the installation process was quick, clean, and informative. We appreciate your willingness to serve as a reference for future customers. Regarding the referral program, we apologize for not making that clear and will strive to improve our communication. For your upcoming garage roof project, please don't hesitate to reach out to Window World of PennOhio. We're committed to maintaining the high standards you've experienced and look forward to serving you again.
Lindsey R.
Vickie G.
April N.
Maureen V.
Response
Window World of PennOhio Thank you for your feedback, Maureen V. We're glad Kristi O'Rourke provided excellent salesmanship at Window World of PennOhio. We apologize for the communication issues during installation and the lengthy ordering process. We'll work on improving these areas. Regarding your windowsill concern, we appreciate your suggestion about discussing removal beforehand. We'll use this feedback to enhance our service. While we're disappointed we didn't fully meet your expectations, we're committed to continuous improvement. Thank you for choosing Window World of Youngstown and for recognizing Kristi's exceptional service.
John M.
Matt B.
Response
Window World of PennOhio Matt B., thank you for your detailed feedback about Window World of PennOhio and Window World of Akron. We're pleased that you had positive experiences with Rockford Estep and our installation crew. Your recognition of Rocky's outstanding service is appreciated. However, we're concerned about your dissatisfaction with our pricing and scheduling process. We strive to offer competitive rates while maintaining high-quality products and services. I'd like to discuss your pricing concerns further to ensure we're providing the best value possible. We're committed to improving our scheduling communication to better meet your expectations. Your input is invaluable in helping us enhance our overall customer experience.
Chris B.
Response
Window World of PennOhio Chris B., thank you for your outstanding review of Window World of PennOhio! We're thrilled that our team, especially Anthony Lombardi and the installation crew, exceeded your expectations in price, service, and professionalism. Your satisfaction with our prompt resolution of the window issue is greatly appreciated. We're honored by your willingness to recommend us and serve as a reference. Regarding your upcoming projects, we'd be delighted to assist with your gutter installation when you're ready. While we don't offer porch construction, we're here for any window, door, or siding needs. Thank you for choosing Window World OV, and we look forward to serving you again in the future!
Cindy B.
Review in Liberty Center, OH
I was very satisfied with their work.
Response
Window World of PennOhio Thank you for your glowing review of Window World of Toledo! We're thrilled that you were so satisfied with our work, from the initial appointment to the final installation. It's wonderful to hear that Jason Rogers and our installation crew provided exceptional service. We appreciate your willingness to recommend us and serve as a reference. Your feedback about our punctuality, efficiency, and politeness is invaluable. Regarding future projects, we'd be honored to assist with more windows when you're ready. At Window World of PennOhio, we strive for excellence in all our services. Thank you for choosing us, and we look forward to serving you again!
Review in Cadiz, OH
They have a great customer service.
Response
Window World of PennOhio Thank you for your glowing review of Window World of PennOhio! We're thrilled that our customer service exceeded your expectations in all areas. It's wonderful to hear that Chance Kildow and our installation crew, especially Monti, provided exceptional service. We appreciate your willingness to recommend us and serve as a reference. Your satisfaction with our professionalism, workmanship, and communication means a lot to us. We'll make sure to inform you about our Referral Program for future opportunities. At Window World OV, we're committed to maintaining this high standard of service. Thank you for choosing us for your home improvement needs!
Review in Aliquippa, PA
Mo
Connie C.
Response
Window World of PennOhio Connie C., thank you for your detailed feedback on your experience with Window World of PennOhio. We appreciate your honesty and the time you took to share your thoughts. I'm glad to hear that Kristi O'Rourke was helpful and that our installation crew impressed you. However, we're concerned that we didn't fully meet your expectations overall. We take your suggestion about clearer communication seriously and will use it to improve our service. While we're disappointed you wouldn't recommend us at this time, we're committed to learning from your experience. If you have any additional concerns, please don't hesitate to reach out to Window World OV directly. We value your business and hope to have the opportunity to serve you better in the future.
Frank G.
Gale S.
Response
Window World of PennOhio Gale S., thank you for your glowing review of Window World of PennOhio! We're thrilled that Anthony Lombardi and our entire team provided you with such an exceptional experience. Your positive feedback on every aspect of our service, from sales to installation, is truly appreciated. We're especially pleased that you found our installation crew professional and thorough. Your recommendation means the world to us. Remember, our Referral Program offers great benefits for sharing your experience with friends and family. Thank you for choosing Window World OV for your home improvement needs!
Cindi S.
Response
Window World of PennOhio Cindi S., thank you for your glowing review of Window World of Toledo! We're thrilled to hear that our installation team exceeded your expectations with their efficiency and timeliness, especially on such a frigid day. It's wonderful to know that Jason Rogers and our entire team, from appointment setting to installation, provided you with professional and courteous service throughout your project. We're proud of the quality workmanship and clean, safe job site our crew maintained. We appreciate your recommendation and want to remind you about our Referral Program, which offers discounts for referring friends and family. Thank you for choosing Window World of PennOhio for your home improvement needs!
Gerald G.
Response
Window World of PennOhio Gerald G., thank you for your glowing review of Window World of Pittsburgh! We're thrilled to hear you love your new windows and that our team, including Rich Dugan, provided excellent service throughout the process. It's wonderful that you found our staff courteous, professional, and communicative from appointment setting to installation. We're especially pleased that the installation crew met your expectations in terms of organization, cleanliness, and workmanship. Your willingness to recommend us and serve as a reference is greatly appreciated. We look forward to serving you again and hope you'll take advantage of our referral program to share your positive experience with friends and family.
Andy H.
Response
Window World of PennOhio Thank you for taking the time to share your experience with us. I completely understand your frustration with the length of time it took from order to installation, especially for a project involving four windows.
To clarify, all of our windows are custom-made specifically to fit each individual opening. Yes, Window World does manufacture our own windows, and because they are built to order rather than pulled from stock, production timelines can vary depending on manufacturing volume and supply factors. That said, I understand that the extended timeframe was longer than expected, and I apologize that clearer explanations were not provided along the way.
I do appreciate you noting that our customer service team kept you updated with status emails.
Thank you again for your honesty and for choosing Window World. We truly value your feedback and the opportunity to do better.
Darla P.
Kelly B.
Review in Warren, OH
Both Gary and Jerry are excellent installers! They repaired a lengthy rot condition under the living room window that went unnoticed during the estimate.
They did a great job removing all waste material!
We will definitely recommend your Compans to our neighbors!
Response
Window World of PennOhio Thank you for your glowing review of Window World of Youngstown! We're thrilled to hear that Gary and Jerry provided excellent service, going above and beyond to address the unexpected rot condition. Their attention to detail and thorough clean-up truly exemplify our commitment to quality at Window World of PennOhio. We're grateful for your recommendation to neighbors and appreciate your trust in our team. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you for choosing Window World of Youngstown for your home improvement needs!
Paul C.
Response
Window World of PennOhio Paul C., thank you for your glowing review of Window World of PennOhio! We're thrilled that your experience with us was so positive, from the initial appointment setting to the final installation. It's wonderful to hear that Kelly Crawford and our installation crew exceeded your expectations with their professionalism and expertise. We're particularly pleased that you found the workmanship satisfactory and the job site clean and safe. Your willingness to recommend us and serve as a reference is truly appreciated. We hope you'll take advantage of our Referral Program for future purchases. Thank you for choosing Window World OV for your home improvement needs!
Dave S.
Barbara R.
Response
Window World of PennOhio Barbara R., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you were totally satisfied from start to finish. It's wonderful to hear that Brandon Smith and our installation crew met your expectations with their professionalism and expertise. We're glad you found our team courteous and organized throughout the process. Your satisfaction with the workmanship quality and cleanliness of the job site is greatly appreciated. We're excited about the possibility of assisting you with more windows in the future. Thank you for considering being a reference for us. Your positive experience and willingness to recommend us mean the world to us!
Mary M.
Response
Window World of PennOhio Thank you for your feedback, Mary M. We're delighted that you had a positive experience with Window World of Youngstown, particularly with Mark Wagner's professionalism and our installation crew's quality work. We appreciate your high ratings across most aspects of our service. However, we understand your concern about the long lead time, and we sincerely apologize for any inconvenience this may have caused. At Window World of PennOhio, we're constantly working to improve our processes and reduce wait times. We value your business and hope to exceed your expectations in the future. Thank you for considering recommending us to others.
Cathy S.
Response
Window World of PennOhio Cathy S., thank you for your glowing review of Window World of PennOhio! We're thrilled that your experience, from sale to installation, was exceptional. It's wonderful to hear that Chance, Ben, and Shane provided outstanding service. Your satisfaction with our team's professionalism, knowledge, and workmanship is exactly what we strive for at Window World OV. We truly appreciate your willingness to recommend us and our installation crew. Thank you for choosing Window World of PennOhio for your project. We hope you'll take advantage of our referral program and look forward to serving you again in the future!
John L.
Response
Window World of PennOhio Thank you for your glowing review, John L.! We're thrilled that Window World of PennOhio and Window World of Youngstown met your expectations across the board. It's wonderful to hear that Don Dugan JR and our installation crew provided such professional service. We appreciate your willingness to serve as a reference for future customers. Regarding your next project, we'd be happy to assist with your gutter needs. We've noted that you weren't aware of our Referral Program - we'll make sure to provide you with those details. Thank you for choosing Window World for your home improvement needs!
Margie Y.
Review in Warren, OH
The service was great.
Response
Window World of PennOhio Thank you for your excellent review of Window World of PennOhio and Window World of Youngstown! We're thrilled that our team, especially Jacob, provided great service and met your expectations. We appreciate your recognition of our salespeople's product knowledge and the efficiency of our employees. We're glad we've been able to address the issues with the window mechanism, and we'll continue to work on improving the quality of our materials. Your feedback is invaluable in helping us enhance our services. We're honored that you're willing to serve as a reference for future customers. Thank you for choosing Window World, and we look forward to serving you again in the future!
Timothy B.
Donna M.
Terry P.
Louis V.
Michael B.
Don L.
Beverly R.
Review in Cuyahoga Falls, OH
Everything worked out fine. The guys that were here were really nice.
Response
Window World of PennOhio Thank you for your wonderful feedback about Window World of PennOhio and Window World of Akron! We're thrilled to hear that everything worked out fine and that our installation crew was really nice. It's great to know that Rockford Estep and our entire team met or exceeded your expectations, demonstrating professionalism and courtesy throughout the process. We truly appreciate your recognition of everyone's exceptional service. Your satisfaction with the quality of workmanship and the cleanliness of the job site is important to us. While you don't have any projects scheduled right now, please remember that we're here for all your future home improvement needs. Thank you for choosing Window World!
Todd S.
Fred H.
Response
Window World of PennOhio Fred H., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that every aspect of your experience met or exceeded your expectations. It's wonderful to hear that you were satisfied with the window quality, installation, and interactions with Rockford Estep. We're particularly pleased that our installation crew impressed you so much that you've requested them for your upcoming order. Your feedback on our professionalism, cleanliness, and effective communication is greatly appreciated. While we respect your decision not to serve as a reference, we hope you'll consider recommending us to friends and family. Thank you for choosing Window World!
Review in Warren, OH
On time. Knowledgeable about the installation. Cleaned up afterwards
Response
Window World of PennOhio Thank you for your outstanding review of Window World of PennOhio and Window World of Youngstown! We're thrilled to hear that our installation team was punctual, knowledgeable, and tidy. It's wonderful that you had such a positive experience with Evan Glancy and our entire staff, from appointment setting to installation. We truly appreciate your recommendation and are grateful for your business. Your satisfaction is our top priority, and we're delighted that we met your expectations at every step. Thank you for choosing Window World for your home improvement needs!
Sabrena C.
Brian K.
Response
Window World of PennOhio Brian K., thank you for your glowing review of Window World of PennOhio! We're thrilled to hear about your positive experience, from the initial appointment with Kristi O'Rourke to the quick and professional installation. It's wonderful that you found our team courteous, knowledgeable, and organized throughout the process. We take pride in our workmanship and cleanliness, so we're delighted you're satisfied with both. Your recommendation means a lot to us. While we respect your decision not to serve as a reference, please remember our referral program if you know anyone who might benefit from our services. Thank you for choosing Window World OV!
Review in Saint Clair Shores, MI
Both of the doors that they installed, about a month ago, had some issues, and I am waiting for another return call to get it fixed.
Response
Window World of PennOhio Thank you for your detailed feedback on your experience with Window World of Detroit. We sincerely apologize for the ongoing issues with your doors and the lack of follow-up. This falls short of our commitment to quality and customer service. I assure you that we take your concerns seriously and will prioritize resolving the door and weather stripping problems promptly. We appreciate your positive comments about our salesperson and installation crew's professionalism. However, we understand that product quality is paramount. We are committed to standing behind our products and making this right. A team member will contact you shortly to address your concerns and schedule the necessary repairs. We value your business and hope to restore your trust in Window World of Detroit.
Patricia W.
Iven B.
Response
Window World of PennOhio Iven B., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that Ethan Elder and our installation crew provided such exceptional service. It's wonderful to hear that every aspect of your experience, from the initial appointment to the final walk-through, exceeded your expectations. We take pride in our professionalism, knowledge, and quality workmanship, and we're glad it showed. Your recommendation means the world to us. Remember, our referral program offers great benefits for sharing your positive experience with friends and family. We look forward to serving you again in the future!
Kathy S.
GuildQuality
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