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GuildQuality surveys
Satisfaction
Of 24247 surveys sent, 11440 were responded to
Communication: Appt Setting
The Window World of PennOhio staff was courteous and professional when setting my initial sales appointment.
98%
Quality Of Materials
I am satisfied with the quality of materials used.
98%
Salesperson Professionalism
[SALESPERSON] was on time and professional.
97%
Sales Knowledge
The Window World of PennOhio salesperson was knowledgeable and helpful regarding my project.
97%
Clean & Safe
The job site is kept clean and safe.
96%
Salesperson Accessibility
[SALESPERSON] was accessible and responsive throughout the process.
95%
Installation Crew
The Window World of PennOhio installation crew was organized and professional.
95%
Communication: Installation Scheduling
The Window World of PennOhio staff was courteous and professional when scheduling my installation.
94%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
94%
Value
I received a fair value for my money.
93%
Likely To Recommend
I am likely to recommend Window World of PennOhio to a friend.
92%
Reviews 10604
Filter Reviews
Of 11440 respondents, 10604 left a review.
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Recent reviews
Larry W.
Review in Allison Park, PA
Great salesman explained everything.
Response
Window World of PennOhio Thank you for your glowing review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled to hear that Dale provided such excellent service, explaining everything thoroughly. It's wonderful that you found the entire process, from appointment setting to installation, to be top-notch. We're especially grateful for your willingness to recommend us and Dale to your friends. Your satisfaction with our team's professionalism, knowledge, and workmanship is exactly what we strive for. We appreciate your business and look forward to serving you again in the future should any needs arise.
Mackenzie M.
Noreen O.
Response
Window World of PennOhio Noreen O., thank you for your glowing review of Window World of PennOhio! We're delighted that Travis Carbaugh provided such excellent service, answering all your questions with friendliness and expertise. It's wonderful to hear that our installation crew was professional, friendly, and highly recommendable. We're thrilled that we met your scheduling needs and delivered quality workmanship. Your willingness to recommend and refer us is truly appreciated. At Window World of Youngstown, we strive for this level of satisfaction with every customer. While you don't have any future business needs at the moment, please know we're here whenever you need us. Thank you for choosing Window World!
Barb E.
Brian P.
Ming E.
Response
Window World of PennOhio Ming E., thank you for choosing Window World of PennOhio and Window World of Toledo. We're delighted that you had a positive experience with Rick and our installation crew. Your feedback on our pricing is valuable. While we strive to offer competitive rates, we understand your concern about cost. We appreciate your willingness to consider us for future projects and are grateful for your business. If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure your complete satisfaction with our products and services.
William S.
Jarrette T.
Scott B.
Sergey V.
Review in Massillon, OH
Pricing, service, quality install
Response
Window World of PennOhio Thank you for your outstanding review of Window World of PennOhio and Window World of Akron! We're thrilled that you're satisfied with our pricing, service, and installation quality. It's wonderful to hear that you've had positive experiences with us over the years. We appreciate your high marks for Ed's professionalism and knowledge, as well as the excellent workmanship of our installation crew. Your willingness to recommend us and Ed is truly valued. We're committed to maintaining this level of service and look forward to serving you again in the future. Thank you for your continued trust and loyalty!
Garrett M.
Response
Window World of PennOhio Garrett M., thank you for your feedback on your experience with Window World of PennOhio and Window World of Detroit. We're pleased that you found our salesperson Niahl Sheena professional and knowledgeable. However, we sincerely apologize for the issues with your window installation. We understand your frustration regarding the manufacturing defect and the lack of proactive communication from our installers. This falls short of our quality standards, and we take your concerns seriously. We'd like to address this situation and ensure your complete satisfaction. Please allow us to follow up with you directly to discuss a resolution and restore your confidence in our workmanship and service.
Jennifer C.
Deb W.
Melissa F.
Response
Window World of PennOhio Melissa F., thank you for your glowing review of Window World of PennOhio and Window World of Toledo! We're thrilled to hear about your excellent experience from start to finish. It's wonderful that Jason impressed you with his professionalism and knowledge during the demonstration. We're glad our customer service team kept you well-informed throughout the process, and that our installers met your expectations. Your praise for the quality of our work is truly appreciated. We look forward to working with you on your upcoming projects and are grateful for your willingness to recommend us. Thank you for choosing Window World for your home improvement needs!
Vicki B.
Danny R.
Mary B.
Dawn H.
John B.
Tom C.
Tom B.
Dave C.
Response
Window World of PennOhio Dave C., thank you for your positive feedback about Window World of PennOhio and Window World of Youngstown! We're delighted that you're very satisfied with our installation team and the quality of our materials. It's great to hear that Steve Yeany provided excellent service and that you found our installation crew professional and their workmanship top-notch. We appreciate your willingness to be a reference for us. While we're glad the installation scheduling went well, we'd love to improve our appointment setting process. Is there anything specific we could enhance there? Thank you for choosing us and for your recommendation!
Joe C.
Daniel S.
John T.
Response
Window World of PennOhio John T., thank you for your feedback on your experience with Window World of PennOhio and Window World of Akron. We're pleased that you're satisfied with the end product and many aspects of our service, including Rockford's professionalism and our installation crew's work. However, we sincerely apologize for the extended installation time of over 3 months. This is not our standard, and we understand your frustration. We're committed to improving our installation timelines and appreciate your suggestion for quicker installation. Your input is valuable in helping us enhance our services. Despite the delay, we're glad the final result met your expectations and hope to have the opportunity to serve you better in the future.
Henry M.
Response
Window World of PennOhio Henry M., thank you for your outstanding review of Window World of PennOhio and Window World of Toledo! We're thrilled that Rick Cavese and our installation crew provided you with exceptional service throughout your project. Your positive feedback on every aspect, from communication to workmanship, is truly appreciated. We're honored that you would recommend us and consider future business. Your willingness to be a reference speaks volumes about your satisfaction. Thank you for choosing us for your home improvement needs. We look forward to serving you again in the future!
Jason M.
Don B.
Natalie D.
Response
Window World of PennOhio Natalie D., thank you for your glowing review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled to hear that everyone, from our sales team to our installers, provided you with friendly and professional service. It's wonderful that you found our team to be honest and factual throughout the process. We're especially pleased that you're happy with the beautiful appearance of your new windows, both inside and out. Your satisfaction is our top priority, and we truly appreciate your willingness to recommend us. Thank you for choosing Window World for your home improvement needs!
Review in Napoleon, OH
Door handle is crooked on new door.
Bob D.
Mavis E.
Response
Window World of PennOhio Mavis E., thank you for your glowing review of Window World of PennOhio! We're delighted that our entire team, from Rich Dugan to our office staff and installation crew, provided you with a friendly, professional, and efficient experience. Your feedback on our communication and workmanship is greatly appreciated. We understand your concern about window cleaning and apologize for any inconvenience. While we can't change the window design, we'd be happy to discuss safe cleaning options for your second-floor windows. Thank you for choosing Window World of Pittsburgh and for your willingness to recommend us. We look forward to serving you again in the future!
Annette S.
Melanie T.
Response
Window World of PennOhio Melanie T., thank you for your feedback on your experience with Window World of PennOhio and Window World of Cleveland. We're thrilled that Kristi O'Rourke and our installation crew impressed you with their professionalism and knowledge. We're glad the quality of your new windows exceeded expectations. However, we apologize for the scheduling issues and the automated text system hiccups. We're committed to improving our communication processes. We appreciate your willingness to recommend us and look forward to assisting you with your gutter project. Your input helps us enhance our service. Thank you for choosing Window World for your home improvement needs.
Review in New Castle, PA
Everything seems to be okay. Only time will tell and give it time to try to see if there's any leak or become foggy. It's too soon to make any comment.
Response
Window World of PennOhio Thank you for choosing Window World of PennOhio and Window World of Youngstown for your window installation. We appreciate your feedback and understand your desire to evaluate the long-term performance of your new windows. Rest assured, our products are designed for durability and efficiency. We're pleased to hear that our crew maintained cleanliness during the installation. However, we apologize that the final walk-through didn't meet your expectations. We'll use this feedback to improve our process. We're grateful for your recognition of our entire crew's good work. While you don't have immediate remodeling plans, we hope you'll consider us for future projects. Thank you for your business and patience as you assess the quality of our work over time.
Laurie E.
Karen B.
Lester P.
Kelli C.
Response
Window World of PennOhio Kelli C., thank you for your glowing review of Window World of PennOhio! We're thrilled that our installation team exceeded your expectations with their professionalism and quiet work. It's wonderful to hear that Mark Maszle provided excellent service throughout your window replacement experience. We appreciate your willingness to recommend us and look forward to assisting you with your new door next year. At Window World of Pittsburgh, we strive to maintain the high standards you've experienced. Your satisfaction is our priority, and we're grateful for your business and kind words about our team's exceptional performance.
Sarah P.
Response
Window World of PennOhio Sarah P., thank you for your detailed feedback on your experience with Window World of PennOhio and Window World of Cleveland. We're thrilled to hear about the positive aspects of your interaction, particularly regarding our salesperson's professionalism and knowledge, as well as the excellent work of our installation crew. However, we're concerned about your overall satisfaction and likelihood to recommend us. We'd love to understand more about what we could have done better, especially in our appointment setting process. Your input is invaluable in helping us improve. Despite the mixed experience, we appreciate that you're willing to refer us and hope we can exceed your expectations in the future.
Tiarra L.
Connie T.
Phyllis C.
Ray B.
Sandra L.
Review in Toledo, OH
Pricing was up front and easy to understand. Installation was a quick and crew picked up when completed. Left no sign of them being there.
Response
Window World of PennOhio Thank you for your glowing review of Window World of PennOhio and Window World of Toledo! We're thrilled that you found our pricing transparent and the installation process efficient. It's wonderful to hear that Rob provided excellent service and that our installation crew was organized, courteous, and left your property spotless. We take pride in our workmanship, and we're delighted that you're pleased with the final result. Your willingness to recommend and serve as a reference is truly appreciated. We look forward to serving you again and thank you for choosing Window World for your home improvement needs.
Susan C.
Response
Window World of PennOhio Susan C., thank you for your glowing review of Window World of PennOhio and Window World of Toledo! We're thrilled that Rob provided such helpful service and that our installation crew impressed you with their cleanliness and professionalism. It's wonderful to hear that you had an excellent experience across all aspects of your project. We appreciate your willingness to recommend us and serve as a reference. Regarding the window with potential termite damage, while we couldn't address that specific issue, we'd be happy to discuss options or recommend specialists who can help. Thank you for choosing us for your window needs!
Joan R.
GuildQuality
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