About surveys
GuildQuality surveys
Reviews 587
Filter Reviews
Of 609 respondents, 587 left a review.
- All feedback
- 5 Star
- 4 Star
- 3 Star
- 2 Star
- 1 Star
No rating
Recent reviews
Review in Farmington Hills, MI
Everything was completed professionally like clockwork and the two guys that installed the seven windows worked all day till the job was finished Even the rain that started towards the end of the day did not stop them from working
. The windows are beautiful and work great and I love how they open inward to clean the outside window.
Response
Window World of Detroit Thank you for your glowing review of Window World of PennOhio and Window World of Detroit! We're thrilled to hear about your positive experience with our professional installation team. Their dedication to completing your seven-window installation, even in challenging weather, truly exemplifies our commitment to excellence. We're delighted that you love the beauty and functionality of your new windows, especially the inward-opening feature for easy cleaning. Your satisfaction with every aspect of our service, from communication to workmanship, is what we strive for. We sincerely appreciate your willingness to recommend us and are grateful for your business.
Frank I.
Mike A.
Response
Window World of Detroit Thank you for your feedback, Mike A.! We're thrilled to hear about your positive experience with Window World of PennOhio and Window World of Detroit. It's wonderful that Jeff was knowledgeable and easy to work with, and that our installation crew impressed you with their professionalism and preparation. We're glad you found our workmanship, cleanliness, and final walk-through satisfactory. We appreciate your willingness to recommend us. While we're pleased with most aspects of your experience, we'd love to improve our communication during appointment setting and installation scheduling. Your satisfaction is our priority, and we're committed to enhancing every aspect of our service. Thank you for choosing Window World!
Review in Waterford, MI
The window installation process went well. The installer treated my home as their own.
Response
Window World of Detroit Thank you for your positive feedback on the window installation process at Window World of PennOhio and Window World of Detroit. We're delighted that our installer treated your home with such care and respect. We appreciate your detailed feedback on both the window and gutter installations. While we're thrilled about the success of the window project, we sincerely apologize for the inconvenience and disappointment with the gutter installation. Your concerns about the wood type used are valid, and we'll address this with our team to improve our communication and service quality. We're grateful for your willingness to recommend us and serve as a reference. Your feedback helps us enhance our services, and we look forward to the opportunity to serve you better in the future.
Kathryn K.
Response
Window World of Detroit Thank you for your glowing review, Kathryn K.! We're thrilled that Window World of PennOhio and Window World of Detroit met or exceeded your expectations in every aspect. It's wonderful to hear that you were particularly impressed with our quote, communication, and installation process. We take pride in our professionalism, knowledge, and workmanship, and we're glad it showed throughout your experience. While we understand you don't have any projects scheduled right now, we hope you'll consider us for any future needs. Your satisfaction is our top priority, and we truly appreciate your business and feedback.
Leonard W.
Response
Window World of Detroit Leonard W., thank you for your outstanding review of Window World of PennOhio and Window World of Detroit! We're thrilled that Jeff provided such excellent service without any high-pressure tactics. It's wonderful to hear that you've already referred your neighbors and they've purchased windows too. We truly appreciate your trust in our team, from the appointment setting to the installation crew's professionalism and quality workmanship. Your satisfaction with every aspect of our service means the world to us. Thank you for choosing Window World and for your willingness to recommend us. We look forward to serving you and your referrals in the future!
Mike C.
Response
Window World of Detroit Mike C., thank you for your outstanding review of Window World of PennOhio and Window World of Detroit! We're thrilled that every aspect of your experience, from the initial appointment setting to the final walk-through, exceeded your expectations. Your high scores across all areas, including our sales team's professionalism and knowledge, and the installation crew's workmanship and communication, are truly appreciated. We're honored by your willingness to recommend and serve as a reference for us. Your satisfaction is our ultimate goal, and we're grateful for the opportunity to serve you. Thank you for choosing Window World for your home improvement needs!
Nicholas S.
Response
Window World of Detroit Nicholas S., thank you for your outstanding review of Window World of PennOhio and Window World of Detroit! We're thrilled that we met all your expectations and that you had such a positive experience throughout the entire process. It's wonderful to hear that Jeff provided excellent communication and support from sales through installation. We truly appreciate your willingness to recommend us and serve as a reference. Your satisfaction with our professionalism, knowledge, and workmanship means a lot to us. Thank you for choosing Window World for your home improvement needs!
Daniel V.
Response
Window World of Detroit Daniel V., thank you for your candid feedback about your experience with Window World of PennOhio and Window World of Detroit. We sincerely apologize for the issues you've encountered, particularly with flies entering through the window. This is not the quality of installation we strive for, and we take your concerns seriously. While we're pleased that you found our salesperson professional and knowledgeable, we understand that the installation process fell short of expectations. We'd like to address the fly issue and any other installation concerns promptly. Our team will reach out to schedule a thorough inspection and resolve these problems to ensure your complete satisfaction. Your feedback is invaluable in helping us improve our services.
Todd F.
Response
Window World of Detroit Todd F., thank you for your positive review of Window World of PennOhio and Window World of Detroit! We're thrilled you found our product great and appreciated Niahl's excellent presentation. We're glad Enrique, Eric, and Raja stood out to you. However, we apologize for the communication issues regarding appointment times and supply shortages. We understand this delayed your installation, and we're committed to improving our processes. Your feedback on this is invaluable. We appreciate your willingness to refer us and hope to serve you again with even better communication in the future.
Glen M.
Response
Window World of Detroit Glen M., thank you for your glowing review of Window World of PennOhio and Window World of Detroit! We're thrilled to hear that our workers were fabulous and that you now have quality windows. It's wonderful that you appreciated our no-pressure sales approach and found our communication excellent throughout the process. We're especially grateful that you've already referred us to your brother - that's the highest compliment! Your satisfaction with our installation crew, workmanship, and cleanliness means a lot to us. We're committed to maintaining this level of service and look forward to serving you again in the future.
Andrew W.
Michelle W.
Velma H.
Sandra N.
George J.
Michael K.
Window world of Detroit has a very knowledgeable and friendly staff, ready to help in any way they can.
Response
Window World of Detroit Michael K., thank you for your glowing review of Window World of Detroit! We're thrilled that our team, especially Halim and Rajaa, provided such exceptional service throughout your window project. Your praise for Halim's professionalism and knowledge is truly appreciated. We're delighted that our installation crew exceeded your expectations with their craftsmanship and communication. It's wonderful to hear that you found the entire process, from appointment setting to final walk-through, so satisfactory. We're honored by your willingness to recommend us and your commitment to future business with Window World of Detroit. Thank you for recognizing our team's dedication to your satisfaction. We look forward to serving you again!
James S.
Karie B.
Review in Franklin, MI
Window World is wonderful. We have used their services for many years, and I am very satisfied with them. The staff there are amazing: congenial, considerate, helpful, and wonderful. If I call and mention I have an issue, they will send someone to fix it.
Clif M.
Rachel H.
Response
Window World of Detroit Rachel H., thank you for your glowing review of Window World of PennOhio! We're thrilled to hear how much you love your new windows and appreciate their modern look and functionality. It's wonderful that Niahl provided such excellent, pressure-free service, focusing on your specific needs. We're glad our installation crew was patient, thorough, and kept you well-informed throughout the process. We apologize for the missing interior wood frame and will address this promptly. Your satisfaction is our priority, and we're grateful for your recommendation. Thank you for choosing Window World of PennOhio for your home improvement needs!
Nicole E.
Michael M.
Response
Window World of Detroit Michael M., thank you for your glowing review of Window World of PennOhio and Window World of Detroit! We're thrilled to hear that our entire staff has consistently provided you with excellent service. Your feedback on our team's politeness, kindness, and knowledge is truly appreciated. We're delighted that you're planning to do more windows with us and are grateful for your willingness to refer others. Your satisfaction with every aspect of our service, from appointment setting to installation, means the world to us. We look forward to continuing to serve you with the same level of excellence in your future projects!
Paul M.
Bob C.
Response
Window World of Detroit Thank you for providing such valuable feedback about your experience with Window World. We appreciate the opportunity to serve you and are grateful for the kind words you shared regarding our salesperson, Jeff, and the installation team.
Mike T.
Sharon L.
Response
Window World of Detroit Thank you for taking the time to complete our survey and providing us with valuable feedback. We are thrilled to hear that you were satisfied with the sales presentation, our response to your questions, and the timely installation.
Your comments about the professionalism of our salesperson and the quality of our installation crew are greatly appreciated. We're also pleased to know that the installation was completed on time as promised.
Sherry S.
Response
Window World of Detroit Thank you so much for completing the survey and for your wonderful feedback! We’re thrilled to hear that you were pleased with the professionalism, communication, and quality of work from our team. It's always our goal to provide excellent service, and we’re grateful for your high rating and recommendation.
Darin H.
Response
Window World of Detroit Thank you so much for taking the time to complete our survey and for your kind words! We're thrilled to hear that you had such a positive experience from start to finish. I’ll be sure to pass along your feedback about the installation crew leader to our team—it's always great to recognize excellence! We truly appreciate your business and the trust you've placed in us!
Weilien L.
Kenneth D.
Response
Window World of Detroit Thank you so much for taking the time to complete the survey and for sharing such positive feedback! We’re thrilled to hear that you were satisfied with the communication, professionalism, and the quality of the installation.
It’s wonderful to know that you’ve already recommended Niahl and our team, and we’re so grateful for your trust. We’re also excited to hear that you’re planning to work with us again for your next project!
We truly appreciate your recognition of the installation crew, the salesperson, and the office staff. We’ll be sure to pass along your kind words to them!
Looking forward to helping you with your upcoming door project and any future home improvements. If you need anything, please don’t hesitate to reach out.
Azita A.
Response
Window World of Detroit It sounds like you had an outstanding experience! From start to finish, everything seems to have gone smoothly, especially with the honesty and professionalism of Jeff. It’s great that they exceeded your expectations, and it’s awesome that you’ve already found your go-to for future projects.
Pat H.
Angie A.
Review
Everything was done professionally.
Response
Window World of Detroit Thank you so much for taking the time to complete our survey and share your feedback. We're thrilled to hear that you had a positive experience with our team! It’s fantastic to know that everything was handled professionally, and we truly appreciate your kind words about Jeff Lowrie and the team. We’re proud to have such dedicated individuals like Jeff and our measuring technician, who clearly made a great impression.
We also appreciate your recommendation and your satisfaction with the overall process, from appointment setting to the final walk-through. It’s feedback like yours that helps us continue to deliver top-notch service.
Although you don’t have any upcoming remodeling projects, we hope to have the opportunity to work with you again in the future, should the need arise. Please don’t hesitate to reach out if you ever have any questions or need assistance.
Thanks again, and take care!
Walt B.
Honilynn H.
Response
Window World of Detroit Dear Ms. Hendricks,
My name is Lucille, and I am the Customer Care Coordinator for Window World. I want to sincerely apologize for our lack of clear communication regarding the installation timelines. This was our mistake, and we take full responsibility.
While certain factors, such as weather and manufacturer or material delays, are beyond our control, we understand that these challenges are not your concern. We should have done a better job keeping you informed, and for that, I am truly sorry.
Please rest assured that the owners take your feedback very seriously. Your comments have been discussed with our staff and installers to help us improve our processes and better serve our customers.
We are committed to ensuring your satisfaction and look forward to having you as a valued member of the Window World family for many years to come. If there is anything further I can do to assist you, please do not hesitate to let me know.
Thank you for your patience and understanding.
Warm regards,
Lucille
Customer Care Coordinator
Window World
Mark E.
Response
Window World of Detroit Thank you for your feedback regarding the final walk-through. We apologize that our install crew did not adequately explain the operation of the windows. We value your satisfaction and will ensure our team improves communication in the future. Please feel free to reach out if you have any further concerns.
Alicen G.
Guy T.
Jim O.
Kelly F.
Window World has always been helpful and ready to send someone out if I needed them.
Ann B.
It is such a pleasure to have windows that keep the house warm, and they open up a little or a lot. And you can wash them from the inside!
Review
I am very happy with the service. The sales representative was extremely pleasant and a nice guy. He answered all of our questions. This is true for everyone we dealt with.
Rafael G.
They provided a quality and professional installation.
Review in Bingham Farms, MI
My experience was exactly as I was told it would be. From the sales agreement, to deliver and install time frame. I was assured my home would be treated with respect and cleanliness during installation and it was.
Maribel S.
I definitely recommend Window World. The price was right for my budget and the salesman was very knowledgeable and helpful. The windows were delivered and installed on time and the crew was very knowledgeable and professional.
Review in Pontiac, MI
I've used them quite a few times and it hasn't been an issue.
Kathy W.
The company was very good to work with at all phases of the project.
GuildQuality
Feedback report
