The price was much more reasonable than the offers we had.

The installers were great. Professional and fast - thank you. But the logistics were terrible:

1. On March 26, 2026 I received a call at 7:00 AM that the installers were on their way and would arrive in 30 minutes. No head's up nor a courtesy call the prior day. Later at 10:30 I received a call from Jonathan Hamel the Field Supervisor who told me the installers would be at my house later this morning. They were here at 7:40 this morning.

2. At about 10:00 I saw a strange man in my house - not the installers - just a stranger in my house. He was Jonathan Hamel, the Field Supervisor. He did not knock nor was he presented to me.

3. On March 27 your billing department called me and needed the number of my new credit card. Being cautious of an unrecognized number, I said I would call Jonathan Hamel. I called him. His outgoing voicemail message was not set up up, so I was unsure if I called the right number. I left a voicemail for Jonathan to call me so I could give him the new credit card number. He never called.

4. On March 30 I received another call from your billing department following up on payment. I told them I called Johnathan Hamel on March 27 like I promised and left him a voicemail. I told him that Johnathan did not call me. The billing rep said he would call Jonathan. I called Jonathan Hamel again and got his voicemail. His outgoing voicemail message was still not set up. I left him another voicemail message. He called me back later and we squared up.

So a good installation but poor logistics.

Love my new windows.

These windows look great, very contemporary compared to single pane glass that was original to the house. The installation took less time than I thought and they removed all debris. I will miss the lead glass though.

I am likely to recommend Window World of Dallas to a friend because they did a great job.

Well. We have used you before for 11 windows and a back door and it was fabulous! The attention to detail was wonderful.
So we invited you back to do 10 more windows and a front door. The windows are fine.
The front door is a disaster!!!
For starters we requested the same crew we had for round one and that didn’t happen. They didn’t arrive until 12:15 to start this job and they were done and rushing to leave at 745pm.
Parts of the door are not caulked. Part of the caulking is completely bubbled up. My brick sill was broken. Part the caulking pulled away from the brick and it’s open.
And they used old door pieces which have color missing. They also installed the deadbolt system in upside down and my husband had to reinstall over the weekend.
When I called the foreman Friday morning he said he would call me back to discuss and he didn’t. So I left a long email over the weekend and got a call Monday. He said he was calling to get us on the schedule to have my “jacked up door” fixed. We are on the schedule Friday now to have the issues resolved. I’m skeptical this will even get fixed. And I’m disappointed that I have spent so much money for a new door

I called and received other quotes. The price and the product are very close. After having the windows and doors put in, what a difference! They look very nice. The house is very quiet and the furnace and air conditioner does not run near as much. From the sales person to the installation crew they both did a great job. I was very impressed.

The crew was very good at removing the old windows and installing new ones…didn’t even have to touch up paint! They were also very courteous and friendly.

windows turned out great

We have them in all of our houses. They're pretty good.

I would highly recommend Clayton and Window World for any window, door, patio door or siding replacement that needs to be done. Clayton is highly knowledgeable of the products and didn't try to upsell us to things we didn't need. The price was very reasonable especially when you factor the high quality of the windows. The installation crew was amazing. We have an older house and are always worried about what making big changes will uncover. The crew knew exactly how to approach the work, got the old patio doors out without any damage to the house and installed the new products, making them look like the house had been built around them.

I cannot say enough about how pleased I am with the beginning to end work of the whole Window World team!

Yes. Everything that was promised, was completed

They did an excellent job.

Price quality of product attractive upgrade to our house

Price is competitive and good job quality

I have recommended WW to 4 neighbors

Great value windows.

I am very unhappy because the work was very poorly done. There were no windows in the home. They only had to install them. Then, they showed up, and the windows were too small, so I had to pay extra in materials.

They showed up on time, worked as a team, and got a large number of windows installed in one day.

Window World was very reliable, timely and professional.

Your installation team kept in contact with me before their arrival. They were very professional friendly. Got the work done and cleaned up thoroughly. I was very impressed! The lady that tended to the billing and looked like the supervisor was very pleasant and helpful as well

Why am I very unlikely to recommend Window World? I was told installation would take one day. I thought that was impressive. And I was right, it was impressive because it never happened. Here I am six weeks later and I’m still waiting for the this job to be wrapped up. On the day of the initial installation two units were the wrong size and a third had a broken sash. When the two that were the wrong size were reordered and finally arrived they weren’t tempered as required by code because of the proximity to a door. These, then, had to be reordered. Finally, on the third try the units were tempered and the correct size so that was resolved. But…I’m still waiting for the broken sash to be replaced. Oh, and communication could be improved. Instead of someone at Window World keeping me appraised of the progress I have to call to check on the progress otherwise I’m left to guessing.

Very professional from the salesperson to the installation, on time and quality great! Price was good and we are very happy

They provide quality work and excellent customer service.

Everyone at Window World was very kind and helpful when we called and talked to them.