From: ttesch@aol.com <ttesch@aol.com>
To: Window Nation <cs@windownation.com>
Sent: Saturday, June 21, 2025 at 03:08:47 PM CDT
Subject: Re: Window Nation Quality Assurance

Brian,

I wish I could have given a 5 in every category, but I don't feel that would be accurate. I wish that someone would have listened to me that I was very concerned about the measurement of the windows. When the man came to do the final measurement he admitted he was hung over from celebrating his birthday the weekend before. I took personal measurements and they were different. I then called into Window nation to get the final measurements. I told them that I was concerned about the measurements. NO RESPONSE. When the installation crew arrived I told them I had a concern. Only one man spoke English and I don't believe he understood what I was saying. I am going to attempt to add a picture of the gap in the windows. You tell me if that would be acceptable in YOUR house? I had twelve windows installed and they all had gaps. They attempted to fill those gaps with the expandable material which I do not find acceptable for that size gap. The windows can not be opened with just one finger as shown by the original salesman.

The next issue would be that the crew did not reinstall the shades and shutters as they said they would. When my wife questioned this they reinstalled the shutters and tore up the wood work. This causes another problem. I will attempt to add a picture. I reinstalled the shades myself. They tore up the shutter wood terribly.

One last issue. The installation crew were all Mexican. They all spoke Spanish. They assumed that neither my wife or I understood Spanish. I put on music that they thanked me for. I had it playing on both levels of my house for them. My daughter and her friends came over to my house with young children to swim. What the men were saying in Spanish was not acceptable. When they went to reinstall the shutter the man said in Spanish how cheaply built our house was. My wife replied in Spanish how expensive everything was especially the shutters. They finally stopped talking!

When someone calls you a “punta” in Spanish, they are using it as a derogatory term to insult or demean you. The term is often used to refer to someone as a “prostitute” or a “whore.” It is important to understand that this term is highly offensive and should not be used in any situation.

I would not recommend Window Nation to anyone.

Sincerely,

Thomas Teschner

Quick response to inquiry about quotes and fast quality work

Well, I was under the impression that your installers worked for wn. Not independent contractors.

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The installation and sales appointment were timely and professional, everything in between was horrible. There was no communication until scheduling. Our appointment was in March with installation setup for May. Had we not called to check on our order in late April, we may not have gotten our instillation. It finally was available a month after we were advised it would be. Installation was mid June. We went with Window Nation due to their available turn around time. Would have went with STL Window had we known it would be this long.

After receiving 3 other bids, we opted to give Windows Nation a chance. The quality of their products are right up there with the industry's best, but a much more economical option. From the sales rep, to the measuring tech to the installers, each and every individual was cordial, thorough, and courteous. We love our new patio doors, main entry door, and all of our windows.

Customer service was great

We have mixed feelings about Window Nation. On one hand, the window itself was good, and the installation was good, but the internal communication between the salesmen and installer was terrible.

Crew efficient polite and thorough

They were very courteous, cleaned up well, and were very professional.

Great quality windows john and Josh were great install

Read above statement

Price is always an issue, I would have liked all the plastic shaving cleaned out of the windows after installation

We absolutely love our new windows.everything went very smoothly!

The install process was insane. When they made mistakes, it took months to fix it. I had gaps on my doors for weeks on end. It was a headache to get anybody to come out and fix it correctly.

My windows were installed last week and I'm thrilled. I was very impressed with the crew that did the installation. Jon and his crew worked great as a team and individually. They went above and beyond what was expected. It was wonderful to see people put pride in their work!

Our new windows are fabulous!

Windows done right!

The service and warranty are horrible.

Smooth transaction; great install and service!!

I already have recommended them to a friend.

I love the bottoms on the side for air circulation where no one could enter into the house. The windows are so clear.

I had a very good experience with Window Nation. The workers were very clean, and it was exceptional work. They cleaned almost everything, it was like having a house cleaner here.

absolutely not . the work isnt completed they have been to my house 3x but yet i still have to pay my payments

Your company was recommended highly by a coworker and we will certainly do the same.

They were very professional and they did everything in a timely manner.

Staff was awesome 👍

Very accommodating, clean up after, kind, and polite. They explain everything thoroughly.

Window Nation was very efficient. The whole process was very easy for us to get our new door.

Salesman was knowledgeable and friendly, he really was the deciding factor on our purchase. The windows look fantastic.

Quick, easy and no pressure.

The installers were on time and were really efficient, hard workers. They cleaned up all work related debris and were surprisingly fast at getting the windows installed. The fit and finish of the windows is very good. I'm extremely happy with the work done.

Windows nation did an amazing job from start to finish. We had our consultation with Dan and he met all of our expectations so we canceled 2 other estimates and signed the paperwork on the spot. The communication was on point and we were always informed about what was going on and when we would be getting our windows and doors installed. They beat the estimated install by 2 weeks and had it all done in 1 day. We highly recommend Window nation to all our friends and colleagues.

I really like my windows. They look good. They are sealed. I didn't have sealed windows before. The guys were really professional. I was very pleased with all aspects of my services and windows.

I would recommend your company.

It was very difficult dealing with our salesman who came to our house. He was very degrading to women and did not follow through with his words. We signed a contract and found out within 24 hours that we could have gotten a 0% interest rate. When we asked about it, he said, "Sorry, you already signed the contract." The salesman was a snake.

Always kept up to date on everything. Everyone is friendly and polite. Installers did a great job with clean up.

I researched window specifications for my area. I met with the consultant and told him my specifications. He did not try to upsell me. Window Nation had windows that fit my criteria, that were sleek and stylish and now that they are installed, they are absolutely beautiful. I love them. Window Nation will certainly be replacing the remaining windows as they age out.

Pleasant staff and eff

I would not recommend Window Nation - St. Louis, MO because we just had sliding glass doors installed 9 days ago. It worked perfectly at first, and now it will not open. The first time I called, they stated someone would call me back within 24–48 hours. Now, they state they will have someone contact me within 1–3 days. I am afraid to open it and am still waiting for someone to come fix it. Their customer service is not all that great.

They are a great company.

Window Nation provides excellence in sales and service! Our new windows added a beautiful vista view to our home.

Window Nation was committed to listening to our needs, providing architectural design options, working within our budget, providing finance options—and, most of all—installing quality life-time guaranteed windows.

Window Nation ranks number one in quality and service!

Window Nation - St. Louis, MO did great. The guys, from the salesman to the very end, provided great service, and it went like it should.

Rarely do I discuss windows with anyone but if I do, I would recommend Window Nation.

Where to begin. The first appoi

Three man crew showed on time ready to start 8AM got to work .Took out first three Windows by 9 :30 and new ones in. .area around old Windows picked up and vacuumed and sweeped next two Windows went well also all caulking and flashing spray foam done by Foreman . The job done by 12:30 pm

Excellent customer face. Aaron was crew boss. Outstanding guy Came over on his day off to check on something

We are so happy with the crew that came out. They couldn't have been nicer, more efficient, or more respectful. I can't say enough good about them. We are extremely pleased.

The whole process was stress-free. We felt Window Nation was the most cost saving with excellent options. Very pleased with our choice and the results. It gives our home a whole new look.

They did an exceptional job! Widows are very high quality