Overall great experience- great presentation- knowledgeable staff- great product - super warranty- very pleased with the service

They were on time and did a good job

You just popped in vinyl window frames and did not use the beautiful process Dani demonstrated. So disappointed!

I am still missing a screen. I called you guys, was talked down to and the guy hung up on me.

Sales, scheduling, and installation was thorough and professional. One of the three screens was missing at installation. They were aware of this though and ordered it the next business day.

There was an appt. scheduled today at 8a-10a, (Pacific Time) to repair the locks on 2 of the large windows when it was installed 5/31/24. No one showed up and have been waiting for a call back regarding this since 10:15a Pacific Time.

Firstly, I'd rate everything a 5 just to let it be known! I am likely to recommend Window Nation to a friend because they were extremely professional and answered all my questions with any indecisions and changes I had without complaining and any kind of negativity.

Not having all the product to make sure job was complete.Need someone to install screens in living room and family room.

One of the items is that the installers did not communicate with us very well, which resulted in damage and did not tell us that this happed, which resulted in us having to pay a repair guy to fix their mistakes. Another of those mistakes was the removal of a board on the window that the blinds hung on, they damaged a clip that the blinds clip to and then threw that board in the garbage that had all the clips on it and did not tell us they threw it away. They damaged the wall on both sides of the window, which resulted in us having to pay to have it repaired. They used the wrong silicone, which is one that could not be painted, and we just had our rooms painted, so that ended up us having to pay our repair guy to correct it by removing the unpaintable silicone and put the correct one in place. So basically, this added on more duress and cost to us then what should have been added, if things would have been done with more care and more communication.

The issues are 1. Sales person said that they would be our Project Manager, but when we had issues they quickly passed us off.
2. The installer wasn't given the proper parts, so he installed the windows with 6 inch exterior trip without the J channel we had discussed. It would have been fine if he used narrower 1-2 inch trim. When I spoke to him he passed the blame to my wife for okaying it. The problem is she didn't understand what he was saying. A WN inspector came out and said there was nothing that could be done. And he made no effort to rectify the problem.

Excellent quality

Install was not very professional like tv commercial and I did feel is was well install

My windows took a long from order to installation.

I talked to the sales lady and she has got several other jobs in my part.

Price, quality, installation were exceptional. What I was most satisfied with was the open, timely, and thorough communication.

Consultation was very informative and streamlined, the crew that did the install worked quickly and were very friendly and respectful, took precautions to keep things in the home safe and orderly.

Overall I would say that window Nation did a good job. Not excellent, good. Up front. There was way too many emails for my liking. Also, not the fault of Window Nation, I was extremely disappointed with the locking mechanisms in the Milgard sliding glass doors. And the Milgard Windows did not open or close as easily as advertised by the salesperson from Window Nation.

They do what they say

They guys did a very good job!

Exceptional follow up and easy to reach a representative concerning questions or concerns.

Excellent customer service to date.

Did a great job. On time and efficient.

The workers were on time getting here, and they were very polite and clean. They kept everything at my house protected that they were going to be working around. They worked very well together. I had two windows installed. One was a living room window, and one was a dining room window. They had one group working on the living room window and another group, at the same time, working on the dining room. It went smoothly and fairly quickly. It took them about four hours. The windows look beautiful. It made a big improvement. There's no air leaking or anything, and there was some stormy weather after they were installed. It stays warmer in there than before, and the house has been holding the heat better. We've had really cold weather lately. I'm very satisfied, and I thought they did a really great job. The windows look very sturdy, beautiful, and well-installed.

Not install correctly

The mess that was left. I very much appreciate the work they had to do to fix the front window. I paid them before they left. I assumed they cleaned it up. They didn't, I found nails in my plant barrels, in the grass where I and my family walk bare footed at all windows that were replaced. It wasn't just the new nails but mainly the old rusted nails. Both gentlemen were very respectful and explained everything they were doing. I paid 1400 dollars for the extra work which I'm very grateful for however it was just more work I had to do and still doing.
I also have been preparing for a tuff shed to be installed and the last thing I needed was another thing to do. I've been working on getting ready for the shed plus the windows being done.3 rooms in my house are in shambles cause of the window installation and 2 of 3 windows outsidestuff had to be moved. I'm emptying 2 smaller sheds and have to level and gravel for install
That is my only complaint but the mess was not timed right. There's more but I talked to ladies at the office.

Very professional. Good quality product.