Not having all the product to make sure job was complete.Need someone to install screens in living room and family room.

One of the items is that the installers did not communicate with us very well, which resulted in damage and did not tell us that this happed, which resulted in us having to pay a repair guy to fix their mistakes. Another of those mistakes was the removal of a board on the window that the blinds hung on, they damaged a clip that the blinds clip to and then threw that board in the garbage that had all the clips on it and did not tell us they threw it away. They damaged the wall on both sides of the window, which resulted in us having to pay to have it repaired. They used the wrong silicone, which is one that could not be painted, and we just had our rooms painted, so that ended up us having to pay our repair guy to correct it by removing the unpaintable silicone and put the correct one in place. So basically, this added on more duress and cost to us then what should have been added, if things would have been done with more care and more communication.

The issues are 1. Sales person said that they would be our Project Manager, but when we had issues they quickly passed us off.
2. The installer wasn't given the proper parts, so he installed the windows with 6 inch exterior trip without the J channel we had discussed. It would have been fine if he used narrower 1-2 inch trim. When I spoke to him he passed the blame to my wife for okaying it. The problem is she didn't understand what he was saying. A WN inspector came out and said there was nothing that could be done. And he made no effort to rectify the problem.

Excellent quality

Install was not very professional like tv commercial and I did feel is was well install

My windows took a long from order to installation.

I talked to the sales lady and she has got several other jobs in my part.

Price, quality, installation were exceptional. What I was most satisfied with was the open, timely, and thorough communication.

Consultation was very informative and streamlined, the crew that did the install worked quickly and were very friendly and respectful, took precautions to keep things in the home safe and orderly.

Overall I would say that window Nation did a good job. Not excellent, good. Up front. There was way too many emails for my liking. Also, not the fault of Window Nation, I was extremely disappointed with the locking mechanisms in the Milgard sliding glass doors. And the Milgard Windows did not open or close as easily as advertised by the salesperson from Window Nation.

They do what they say

They guys did a very good job!

Exceptional follow up and easy to reach a representative concerning questions or concerns.

Excellent customer service to date.

Did a great job. On time and efficient.

The workers were on time getting here, and they were very polite and clean. They kept everything at my house protected that they were going to be working around. They worked very well together. I had two windows installed. One was a living room window, and one was a dining room window. They had one group working on the living room window and another group, at the same time, working on the dining room. It went smoothly and fairly quickly. It took them about four hours. The windows look beautiful. It made a big improvement. There's no air leaking or anything, and there was some stormy weather after they were installed. It stays warmer in there than before, and the house has been holding the heat better. We've had really cold weather lately. I'm very satisfied, and I thought they did a really great job. The windows look very sturdy, beautiful, and well-installed.

Not install correctly

The mess that was left. I very much appreciate the work they had to do to fix the front window. I paid them before they left. I assumed they cleaned it up. They didn't, I found nails in my plant barrels, in the grass where I and my family walk bare footed at all windows that were replaced. It wasn't just the new nails but mainly the old rusted nails. Both gentlemen were very respectful and explained everything they were doing. I paid 1400 dollars for the extra work which I'm very grateful for however it was just more work I had to do and still doing.
I also have been preparing for a tuff shed to be installed and the last thing I needed was another thing to do. I've been working on getting ready for the shed plus the windows being done.3 rooms in my house are in shambles cause of the window installation and 2 of 3 windows outsidestuff had to be moved. I'm emptying 2 smaller sheds and have to level and gravel for install
That is my only complaint but the mess was not timed right. There's more but I talked to ladies at the office.

Very professional. Good quality product.

The caulking on the exterior is awful. Ugly, Ugly, Ugly. Very disappointing.

So far, I am enjoying the windows that were put into my home, and I am keeping track every day to see what it is like. So far, everything is cool.

There was an issue with my widows, but I don't know whose fault it was or exactly how it happened. I don't want to beat them up on a public review if they come and make it right.

Easy sales process. Especially once they realized I'm more of the cut to the chase kind of guy.

My salesperson Dani was outstanding.

We looked into a few window companies and, happily, signed with Window Nation to replace our old windows. The whole process was smooth and the staff was very helpful at every stage of the job.
Our meeting with the WN rep, Dani, was very informative and she thoroughly illustrated the features and benefits of their products selection, superior warranty and service reputation. We have already recommended Window Nation to friends and relatives that are considering new windows.

Bill & Carolyn L.

Lake Oswego. Iregob

They did a really good job, and it was all paid off.

I appreciated the professionalism and timeliness of the installation. I’m Upset that two windows out of 4 malfunctioned.

Ray was incredibly helpful and knowledgeable, though the ‘sales pitch,’ I’m sure not solely up to him, was a bit much. We knew what we wanted and just wanted the final number without all of the hoopla.

From start to finish, the experience was seamless. Everyone was professional and personable. The windows are of good quality and the price was affordable.

I am unsure at this time. The winter and summer months will be the time to really assess the quality of the windows.

The windows are fantastic, and the customer service is amazing. We were kept in the loop every step of the process.

Our project took twice as long as originally estimated. There were issues, though they were eventually resolved to our satisfaction.

I already have suggested to a friend to consider WN.

The sales lady was very polite but as the hour went on she became pushy

I felt like the price quote that was initially received was way too high. When I canceled my order the next day, I received a quote for half the price. I feel like they were charging way too much in the first place.

Excellent product and the installation was flawless.

Yes

Polite efficient will hire again

There was a lack of follow-up from the sales agent.

The quality of their work and the employees.

There are multiple levels of evaluation during the process, which leads to the best outcome of the actual installation.

Everything arrived on time. The installers were very professional and did it in a very timely manner, sooner than we had thought. We had 21 windows.

I am pleased with the way my windows look

The contractor who installed the windows was overly professional.

Sales, measuring and all appointments went well. Install went well until rain shower interrupted cleanup and could have been better. It was offered to send someone out but we took care of it.

I definitely won’t be recommending Window Nation Portland to any of my family or friends. The installation and service fell short of the promises made by the sales agent.

They did a very good job.

We have recommended your company to several people.

Could not have gone more smoothly.

The entire team from order to installation to followup has been remarkable. Did a superb job on installation. Did my entire project in 1 day. Could not have asked for a better job. I would rate them 5+!

Excellent experience, except for your final payment process!!!
Fix it!!!