The quality of the windows was great. But there was a severe lack of communication during the process.

The windows look great, Jack Herbes was amazing. The windows look great! I wasn't able to rehang my blinds due to the window depth, small inconvenience.

I had to take more time off from work and although it was fixed, I'm still annoyed about that.

They are professional and neat. They pick up everything. When they were done. It looks like nobody has ever been there.

Window Nation - Minneapolis, MC was very contentious when it came to following through with the job.

The service, friendliness the constant followup to make sure we were happy. Andrea was very detailed and answered all of our questions

yes

They were pleasant and very neat. The clean up was thorough.

You manufactured a window that does not fit my air conditioner that was in the window when you took pictures before manufactured the window.

Yes. Clear understandable explanation of the product, excellent communications, fair price.

Trying to contact sales person is not easy. The crew that did the installation was all Mexican and did not speak English so that made it hard to communicate. They did good work and quickly though.

So far we are pleased

The guys who came were very polite and explained everything. They cleaned up after themselves. The job was finished before expected.

First the salesman told us $74,000. After talking with someone else, he was going to take a commissions to the tune of $40,000. Our windows and door came to just under $30,000. Miss measured 2 widows. Door installed backwards. Now all windows are in and we have to have a service call after realizing one window is sticking out about half an inch. The installer jammed it full of caulk to try and hide it. Poor trim work on other windows. Very scuffed up trim and walls. The service call will be the 6th time I’ve had to taken time off work. Sales man, measurement man, install 2 days, another measurement man, installs another day, and now another for the service call. Probably yet another day to fix the window.

I had a horrible experience. All the windows were insulated incorrectly and living in MN ice built up on all my windows inside the house and damaged the trim. It took 4 months to get it resolved after the issue was passed to the next person to deal with. I would never recommend your company and tried multiple times to speak with a manager but no one would return my calls. Very disappointed.

Everyone we dealt with was very professional. There were communication issues with the Install team, but they did a good job.

So far, the process has not been satisfactory. The windows and door were not installed properly, and parts of the door were removed. The trim work looks sloppy.

The sales process needs work.
- It was expressed to me that this would be approximately a 60-90min appt. It last over 3hrs.
- A visual of what these new windows will look like when it’s all said and done would really help. It felt like I bought something that I didn’t know for sure what the final look was going to be and I was a little surprised in the end. It’s not bad, and windows look good/fine it’s just different than what was in my mind.
- Sales Rep described one of our windows incorrectly and now I have a 3-slider window that doesn’t do what we were told it would (ie it doesn’t open all the way). I reached out to the sales rep and market manager but never got an answer back from them.

It was a quick service.

Love the windows as they are exactly as they were described and work very well

Love the windows we received, the work was done fast and efficiently.

The installer where polite.

They haven’t come back to fix the install issue

Lifetime warranty

The installation team was fantastic

The people were professional, clean, and courteous. They did a good job with the installation. Overall, I'm satisfied with the process.

I have told others how good their service is.

The crew showed up on time and quickly went to work. They worked steadily and efficiently throughout the day. My windows looked very nice when all was completed. Before leaving they checked all the windows with me to make sure I was satisfied with the work.

The communication is difficult.

Fast and knew what they were doing and hoping to do the rest of house soon

Natalie has been great to work with to fix the issues that we have had, however, after install our door would not lock. Our lock plate was not lined up correctly. There is damage to our siding.

I’m upset about my front door, and there’s nothing I can do about it.

Huge communication problem with crew that did not understand English and struggled with phone transcription. Smoke detectors were installed and no instructions manuals were left behind for me to utilize.

Prompt and professional

Window installers did a good job, but it took to long to install, some of the windows do not slide smoothly, cleanup was not adequate.

Window Nation did a good job. They were thorough, fast, speedy, and courteous. However, I have another window to replace.

We had multiple windows installed. screens were missing and some screens were torn or punctured. the windows look so messy with glue residue and fingerprints on both the outside and inside. It will take me hours to go through each one to scrape / chip the glue off. For a 30k project, it just seems sloppy. I’ve reached out to a few people from WN and no one has responded or called me.

The whole experience was really good. It was great customer service. Window Nation - Minneapolis, MN kept us informed of every step going on, and it was really good.

The salesperson was not pushy. We didn't have to wait too long for our windows. About 6 to 8 weeks, the install team was very quick, clean and professional.

I was not happy with the crew that did the job. I am not happy with the cleaning that they did. They left a mess in the place where they worked.

The 2 hour sales pitch is a detractor, I just wanted a quick explanation of my choices and some time to get various quotes. The high pressure tactics push me away.

We’ve been replacing our windows a few at a time with Window Nation and we’ve been happy each time!

Was told I would get full Windows replacement. They never mentioned "Windows inserts".

Initial consultation was poor. Quoted a price after being told that they put their best price forward and use their own installers/contractors. We declined as it was pretty late in the evening and needed to get along with our night. Our 3yr old and newborn were getting fussy and he was taking a long time. He said he needed to make a call and stepped out. He came back and offered a better price. So much for best price put forward. Eventually agreed to use them based on using their own contractors. Long story short, the installers show up for 3 windows and a patio door, not WN contractors but gutter installers. They were a 3rd party general contractors contracted by WN. Not their own like we were told. They broke tile on our backsplash in the kitchen and never said anything about it, they just rested it in place didn't even attempt to make it look like it was fixed. They complained to each other that WN didn't supply them with the correct trim to put around the windows and door. We had 2 different types of trim at the consultation but specifically stated to the rep to only replace with the 1 specified type of trim because it was all transitioning to the 1 type. They showed up with 2 types. They left trash all over the place and nails and screws inside my kitchen sink and on our patio. I didn't see it at first because when they were done with the job it was dark out. They stepped all over my sons inflatable christmas dinosaur decoration outside and tore it. The trim that they said they would "make work" is 2 different types not the 1 we requested and agreed that would be installed. The patio door has to be shut pretty hard in order lock properly. Pretty poor quality for a brand new $2-$3k door or poor installation. I was supposed to talk to someone named Paul on the phone from WN before the installers left but it was late in the evening when they completed and Paul was likely gone for the day but they aid he would call us next day. He didn't. He didn't call on the following day either. The 3rd day after install I start receiving calls, texts and emails about not having paid for the job. I was waiting to speak to this Paul person to discuss the repairs needed and resolution. Jane in Ohio tells me that they're very concerned about having not been paid and that Natalie in Minneapolis is ready to start the "legal process" due to non payment because I hadn't answered their calls... They called at 9 or 10am on a weekday when most people are at work and we are on the 3rd day after the install day... I said I would pay once repairs were done and correct trim installed. I cleaned up the trash already but had taken pics for them. Spoke with Natalie and she had me send in the pics and detail everything that went wrong. No apology, not that she was the one who did the install but what a spectacular way to represent your company... proceeded to tell me that they can't do any warranty work until payment is made in full. Even though none of that is actual warranty work l. Against better judgement made the payment in full. Since then, no communication on their end and not even an apology. Another contractor came out and pointed out storm damage on other windows and said no way that those windows that were replaced didn't have similar storm damage and that we should've done a claim. WN measured and inspected the windows, not a peep on any of that and we paid out of pocket. So at this point, we've unfortunately been scammed by Window Nation.

I was totally pleased , I was disappointed when the pitcher window the main one Was measured incorrectly and I had to wait for it. It happens and I'm thoroughly happy with my new windows and the process the crew was fabulous Thank you

The whole process from estimate to installation was smooth. Jeff, the sales rep, didn't pressure me, give me all the info I needed to make an informed decision. The guy who did the measuring was fast and efficient. The installers were very professional. We noticed an immediate improvement in heat retention after the windows were installed.

I was happy with the price, the quality of the window, the expertise of the technicians.

It only took him a few days to change out all my windows, the change is fantastic!

Great windows

Take a bit longer than expect to start the process. But installation went well.